Airport Extreme wont connect to the internet

I recently had to shut down my AE Base station. When I went to reconnect, I was no longer connected to the internet. I have tried everything I can think of from shutting the whole thing down, to full factory reset, but for some reason it will not work. I can see and connect to the airport itself, the Cable internet works (I am connected by the ethernet cable to write this), but I cannot connect through the AE. Also, I can connect to the airport through the Airport Utility, but the Airport Setup Assistant tells me I do not have the correct hardware installed??? Can anyone give me some steps to follow that might help me to work through the problem?
I have a cable modem connected to Virgin Media (which is definitely working)
The Cable modem is connected via cable to the WAN port as it has always been.
nothing else is connected to the set up, although before reset I also had an Airport express connected as a slave, elsewhere in the house. I have tried to use this directly instead of the Airport Extreme but with no luck.....
Finally, I have no firewalls
Many thanks for any help

Welcome to the discussions!
If you haven't already done so, try a full modem reset as follows:
Push the reset button on the modem and then power the modem down
Pull the battery from the modem if it is easily accessible
Power down the rest of your network....all devices
Wait 30 minutes
Make sure that the modem is connected to the WAN (circle of dots) port on the AirPort Extreme
Power up the modem first and let it run 4-5 minutes by itself
Then power up the AirPort Extreme the same way
Power up each of your other devices one at a time, waiting a few minutes before you start the next device.
Please post on your results.

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I have an Airport Extreme which I'm using for a wireless network. Can I also plug in my iMac to one of the free ethernet ports on the Airport Extreme to connect to the Internet that way? Thank you.

I have an Airport Extreme which I'm using for a wireless network. (The wireless router is connected to a DSL modem.) Can I also plug in my iMac to one of the free ethernet ports on the Airport Extreme to connect to the Internet that way? Thank you.

Yes, you can.

I need help getting my Airport Extreme to connect to the internet

Hello everyone,
I need some help setting up my AirPort Extreme. I'm trying to reestablish the express after a couple years of not using it. When I've set it up in the past, I've always had a hard time, and by accident it seems, I click something or turn something on and off, and I get it to work.
I have a 802.11g second generation airport extreme. I'm able to connect to my network and I can move files back and forth from the laptop to the desktop, and vise versa.
I have a MacPro 2007, ethernet cable connected to my Linksys router, with two internal hard drives. One has OSX 10.5.8, AirPort Utility 5.6.1, and everything is up to date. The other has OSX 10.6.8, AirPort Utility 5.6.1. I also have a MacBookPro 2011, It came with Snow Leopard installed and I upgraded it to OSX 10.7.4. I installed AirPort Utility 5.6.1.
All three systems can see and connect to my network, but will not connect to the internet. The extreme's IP starts with 169.254.xxx.xxx, and there's an exclamation point on the wi-fi icon.
The set up I have now is a Westell DSL modem from Verizon. I have the ethernet cable from the DSL modem connected to the WAN port of the express and the other cable going from the ethernet port from the extreme to the ethernet port of my Linksys router 4 port switch, model #BEFSR41 V.3. I have reversed the connection to and from the extreme with the same result.
This is what I've done so far with no luck:
• Unplugged the DSL modem, Linksys router, and the extreme for about twenty minutes.
• Updated the Linksys firmware.
• I have reset the extreme from the back and thru the AirPort Utility many, many times.
• I've done a hard reset. I don't know if it worked. After the extreme powered back up, my network's name and settings were still the same. On a positive note, I'm now able to get on the web when I set the connection sharing to "Distribute a range of IP addresses" using the ethernet on my desktop. Before, I was only able to do so when the connection sharing in AirPort Utility was set to "Off (Bridge Mode)".
Any other Ideas?
As always, your help is always appreciated,
Rick

Hi Tesserax,
Thanks for getting back to me.
Sorry about the confusion. My goal is to get online wirelessly with my MacBook Pro and be able to use the ethernet connection for my MacPro.
My DSL modem is a Westell WireSpeed model A90-210015-04, the Linksys router, and the AirPort Extreme.
Rick

Airport Extreme is connecting to the internet, but still flashes orange.

I've set up an Airport Extreme and it is connecting to the internet, however its light still flashes orange on the unit and in Airport Utility ver. 6.2 and it has a red circle with a "1" in it similar to the alert notification on an iPhone for messages and email. What does this mean? As I said, I can connect devices to it and connect to the internet, so it seems to be functioninbg fine. So why isn't the status light green?

If the problem does not resolve itself by powering down your network equipment, a complete reset of all your equipment is justified. Power down the modem and "hard reset" the Extreme, followed by reconfiguring it using AirPort Utility.
Power down your modem whenever you change what is physically connected to it. Make it a habit.
BensonFam wrote:
Originally it had the "double nat" issue but when I went to bridge mode my whole set-up failed.
That should probably be resolved as well. More information is required regarding this failure.
Sometimes, an attempt to reconfigure a minor setting will result in what appears to be a total meltdown followed by extreme user frustration. In that event, starting over with a "hard reset" and subsequent reconfiguration is generally the best way to proceed.

My airport extreme cannot connect to the internet because it says it has no DNS servers. How can I fix this?

I just moved and am setting up a new apartment. Verizon put in internet service yesterday. I got a network going on my airport extreme but it could not connect to the internet because it says it has no DNS servers. help! What do I do now?

Ensure that the ethernet is connected to the WAN port (with the dotted circle).
You may have to reset and reconfigure your Airport Extreme.

Can't get airport extreme to connect to the internet?

My sister in law just purchased an airport extreme for her windows pc and when we connect the ethernet from the modem to the airport, the amber light flashes, indicating that it has no connection to the internet. We have rebooted both the airport and the modem, what do we do now?

Download the setup manual for your AEB here:
http://support.apple.com/manuals/#airport
Follow the setup instructions.
Flashing light could also mean that a firmware upgrade is available for your AEB.

I can use the ethernet connection but not the wireless on my Airport Extreme to connect to the internet.

How do I get the wireless to work again? I've turned both the modem and Airport Extreme off and on again. Do I need to do a hard reset on the Extreme?

Thanks for the reply. I've only powered down all my devices and repowered them. When I made the switch from cable to Uverse, at some point my old USB printer connected to the Extreme spit out about 8 documents that were in its queue, and nothing since. I can see it on the network from my Mac, but my wife's PC can't find it (and that's the real problem, if you know what I mean). I have a new MacBook Pro, and she's running XP SP2 on her PC. Everything worked fine when I was on cable modem service, but since I've changed to ATT Uverse, I'v had this little issue. As you can tell, I'm a novice when it comes to networking.
Thanks again,
Bill J.

Airport Extreme - no connection to the internet

My problem is several-fold, but maybe can be solved with one solution. I don't know.
I just bought an AEBS and tried setting it up to use with my desktop G4 and my roommates Dell laptop. I seemed to set my mac up with no problem, but my roommate's Dell can't access the internet, yet it can 'see' and connect to the AEBS.
But here's the kicker. The AEBS is blinking amber, which would tell me that I shouldn't be able to access the internet with my mac. I checked and, yes, I'm definitely connected to my AEBS and not to some nearby wireless router.
What the heck is going on?

It is likely that the AEBS(n) is blinking Amber because you have NOT implemented any form of Wireless Security and the AEBS(n) is annoyed at your laissez-faire security policy.
You really should implement either WEP (TSN) or WPA/WPA2. Use WPA/WPA2 unless the least robust security method available to you is WEP on your roommate's Dell laptop. If WEP, use WEP (TSN) and specify a 13 ASCII character (exactly 13) password.

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Hello,
I have a problem with my brand-new Airport Extreme 802.11n Base-Station.
In my network there are 3 Windows-PC's with a wired connection, 1 MacBook Pro with 802.11n (also brand-new), 3 Windows-Laptops with 802.11g, an AppleTV with 802.11n (again, brand-new) and last but not least my iPhone 3G.
I set up the Airport Extreme basestation to connect to the Internet via my DSL-modem with PPPoE (the modem is a 25mbit-modem from Devolo and works flawlessly).
This works fine at first and all devices can access the Internet, the HDD connected to the basestation and so on... I was a happy user.
My Provider requires me to reconnect to the internet at least once every 24 hours.
Now when the connection reaches its 24 hour limit, it is disconnected by the provider.
This worked fine with my previous basestation, every morning at 3am it reconnected for 5 seconds and I had no problems.
But my Airport Extreme wont re-establish the connection automatically.
It doesnt reconnect right after the connection is cancelled and it doesnt reconnect when a computer wants to access the internet.
The only way to reconnect to the internet is via the Airport Utility and clicking on the "update"-button to cause a reboot of the basestation.
After it has rebooted the connection will work for 24 hours and then the basestation needs another reboot.
How can I get my basestation to reconnect to the internet without rebooting it every time.
I would prefer a reconnect right after the connection is dropped but I'd settle with an automatic reconnect once a device requests a connection.
However, since most users are not very experienced, all of this would need to be automatic once i set it all up.
Thanks for your help in advance...
Jochen

I have asked my ISP but they said it was an unknown issue to them and that they are not responsible if my things dont work the way I want them to...
And they are absolutely right in saying its my device that acts strange since the previous router (with integrated modem) didnt have this issue.
I will try to use QuickKey and contact the Apple-Support directly.
A friend of mine works in an Apple-Store and will need to look at this later, but he is on holidays...

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I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
Power-up your computer(s).
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After the base station resets, go ahead and power it back down.
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Continue with step 2 in the first set of steps.
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Thanks for using Apple Support Communities.
It sounds like you are not able to connect to the internet. These articles should be able to help you get connected.
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
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OR try this -----
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then turn off the Wi-Fi and put it back on then it should come back up and try reconnecting

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