Airport or ISP/Modem problem?

Hello,
I bought my Airport Express 802.11n base station about a month ago, and since then I have gone through a lot of customer service hotlines (Apple and ISP) trying to figure out what is/are causing my problems. The problems are (In order of most irritating):
-Airport loses connection every few hours, and stays green. When I reset it, it turns amber and reverts to its default IP. Meanwhile, my modem (A motorola Surfboard sb5100) has a blinking green light under the "internet" label.
-The connection speed is usually about 1 MBps. I have cable (Roadrunner) and I understand it should be faster than this.
-Some of the computers in the house (Mainly pc's running vista) have trouble connecting to the network, despite the fact that it detects the network and displays full bars.
Other info:
We are in an apartment with 5 laptops: 3 pc's and 2 macs.
I've called the cable company about 3 times, and run through their diagnostics. We got a new modem, which didn't really help, and then a cable guy came to our house and switched the connections on the coax cables coming into our house. This seemed to help, but then a day later the disconnection problem returned. I called Apple twice and they ran their own diagnostic which only remedied the problem temporarily. I don't want to have to run a power cycle ever 5-10 hours. The internet speed is manageable, but I'd prefer a quicker connection if possible.
Any help would be greatly appreciated. I've been dealing with this since I got the router, and it's really getting on my nerves.
Thanks

Welcome to the discussions forums PaperPro!
PaperPro wrote:
...Meanwhile, my modem (A motorola Surfboard sb5100) has a blinking green light under the "internet" label.
-The connection speed is usually about 1 MBps. I have cable (Roadrunner) and I understand it should be faster than this.
-Some of the computers in the house (Mainly pc's running vista) have trouble connecting to the network, despite the fact that it detects the network and displays full bars.
The symptoms you describe scream "weak signal" from your cable company. Measuring the signal and analyzing the modem's logs will confirm this diagnosis. Toss the ball back in their court.

Similar Messages

Vonage between cable modem and Airport Express is a problem

I have my Comcast cable modem connected via Ethernet to the Vonage box which is connected via Ethernet cable to my Airport Express. When I try to connect wirelessly via my Powerbook it's a crapshoot whether or not I can connect to the internet. Mostly the quality is very poor if you can connect at all. If I cut the Vonage out of the equation hooking the cable modem to the Airport Express it works perfect. So Vonage is my problem and I need to change some settings either with my computer or my Airport Express, but which ones? I've been given several different ideas from the information I've sifted through (i.e. change the DNS, change the sharing prefs, get a hard wired router). Oddly enough an old HP computer I have in the basement connected to the internet via another Airport Express has no problems with connection at all. If someone could let me know which of these fixes I am preparing to try would work the best I would appreciate it.

Interesting. So you have two Airport Express devices configured into a WDS, with the one upstairs functioning as the main base station and the one downstairs functioning as a remote base station. And your PC downstairs connected to the remote base station has no problems connecting to the internet. Is that PC cabled to the Airport Express, or does it connect wirelessly to the remote Airport Express?
What happens if you bring the Powerbook downstairs to where the PC now resides. Does the Powerbook then get the same great internet connection as the PC?

Is a Happy Marriage Possible? New Airport Extreme & ADSL Modem/Router

Is a Happy Marriage Possible? New Airport Extreme & ADSL Modem/Router
1. I’m writing from a rural town in Southern Nepal, very close to India. I’m planning to create a new WI-FI network at a small monastery here. Ideally, we will have two parallel wireless networks: the first network produced by an ADSL router/modem and a second network produced by another router in “repeater” mode.
2. Earlier, someone suggested that, when I post a question, I should provide as many details as possible about the situation here. Forgive me if there is “too much information”. I have to make a trip to the US to buy new networking equipment, so I very much want to get this right. Once I return here, I’ll be pretty much stuck with whatever I get in the US.
3. The future routers will live next to each other in an office and could be linked by a cable (if this is the best route to go). We do not wish to “expand” the network (in the sense of making a larger WI-FI network), but rather wish to simply have two networks, hence one ADSL router/modem and one router with the “repeater” function (out-of-the-box without any jerry rigging). Both WI-FI signals need to travel approximately 100 (largely unobstructed) feet.
4. If my dreams come true, the second router would be an Apple Airport Extreme (AX). An Apple router would be ideal because my experience with Apple routers is happy: they are easy to set up, reliable, and secure. Moreover, we use Apple computers and iOS devices here (and the new AX has the “ac” thing which will be preferable as we replace old machines with new ones).
5. Yet, from reading posts and having my prior questions answered on this website, it may be that with an ADSL modem/router, all the ease and happiness of the Apple ecosystem is lost: while Apple routers seem to connect with each other easily, problems appear to arise when users try to inter-marry our non-Apple products with Apples.
6. Our current, super-crappy 2wire 2701hg-t (ADSL modem/router) covers the 100-foot distance without a problem when it is working and there is Ethernet flowing to us. Frequently, our connection is very bad, and I may be unfairly judging the 2wire 2701hg-t. But, based on user reviews on the America Amazon.com, the 2wire 2701hg-t is pretty terrible: first it is simply old and second, among other problems, it seems to have a poor quality power supply unit. I do observe that it frequently seems to be recycling from scratch as if it had turned off and restarted. In any case, we are replacing it since it may be about 4 or 5 years old.
7. In previous posts on this forum, “LaPastenague” responded to some of my earlier questions about AX and ADSL. Among other things, he pointed out that (1) line-attenuation may be contributing to our poor connection and (2) we must choose a modem/router that is suitable for “long lines.” I’ve looked at our current modem/router statistics page; however, there are no statistics for line-attenuation or noise. (As you will see below, my strategy is to get the “better” modem/router that is suitable for long lines.)
8. Concerning our ADSL service, these are the facts I’ve gleaned from looking at the current router’s configuration pages:
Connection Type: PPPoE
Currently, the router is configured to use WPA-PSK security.
Connection Speed: Incoming: 1024 kbps & Outgoing: 509 kbps
(The following information may be unimportant at this time.)
Broadband Link Diagnostics:
DSL Synchronization: UP
G.DMT Signal: UP
PVC Connection: UP
PPPoE Service: UP
PPP Authentication: UP
IP Connection: UP
DNS Communication: UP
9. The ISP (Nepal Telecom) doesn’t supply a modem/router; however, they do have a list of (at times ancient) hardware and hardware vendors:
http://www.ntc.net.np/internet/adsl/adsl_vendersConf.php
10. Concerning what equipment is available here, what I have observed is that generally the ADSL modem/routers for sale locally, and in the far-away capital Kathmandu, and in nearby India are often also available in the United States, but they are the cheaper, older models. I will have to buy the new equipment in the US this year. At a different institution nearby, they are using the TP-Link modem/router td-w89016 which they purchased locally, I believe.
11. Based in part on LaPastenague’s earlier advice, I want to buy the TP-LINK TD-W8980 N600 Wireless Dual Band Gigabit ADSL2+ Modem Router (2.4GHz 300Mbps+5Ghz 300Mbps, IPv6 Compatible). This appears to be the most popular ADSL device on Amazon now.
Will this modem/router work EASILY with the Airport Extreme in the manner I’ve described? That is, connecting the two with a cable and creating two WI-FI networks.
12. Also, is it generally correct that the best way to connect them is with an Ethernet cable: https://discussions.apple.com/message/23759755#23759755
13. In fact, does connecting them with a cable help alleviate some of the problems that can occur between the Apple device and the ADSL modem/router?
14. If this will work, what “mode” will the AX device be in (again, in order to have two separate networks with separate passwords)? I have heard of the “repeater”, “roaming” , and “bridge” modes.
15. Are there two levels of passwords which need to be considered? Of course, there is the network and network passwords which we create here and which will be different. But, does the Apple also have to have the ISP password like the principle ADSL modem/router?
16. To set this up, what information do I need from the ISP (e.g., passwords, IPs…)?
I think there are a lot of good reasons to use an AX router. Of course, if it is just going to be very cumbersome then, we would be loosing one of the best parts of using Apple products. So, whoever feels knowledgeable enough to reply to this post, please be sincere if you think it is better to avoid the Apple. Apple can rest assured that I will buy other things from them!
In that case, I’d likely buy a second TP-Link device to create a second network:
TL-Wa801NP [AP Mode Multi-SSID Mode AP Client Mode Repeater Mode (WDS / Universal) AP+ Bridge mode (point-to-point / point to Multi-point)].
Thank you in advance. Long live Apple!
Message was edited by: Jess1911

I am not sure if there are different interfaces but my 2wire does an excellent job with line info.
I get into this from browser.. using main IP.. in my case 10.0.0.138/MDC
In your case it should be whatever the IP of the 2wire is, followed by /mdc
Give it a try.
As you can see it shows vendor and loads of info about the line.
I rate it the best domestic modem for line info.
A good modem actually albeit a lousy router.
MDC is the diagnostics and Management Console.
3. The future routers will live next to each other in an office and could be linked by a cable (if this is the best route to go). We do not wish to “expand” the network (in the sense of making a larger WI-FI network), but rather wish to simply have two networks, hence one ADSL router/modem and one router with the “repeater” function (out-of-the-box without any jerry rigging). Both WI-FI signals need to travel approximately 100 (largely unobstructed) feet.
You are not repeating.. you are simply setting up two routers which are interconnected, so one is dependent on the other.. ie one is your adsl modem router and that will take the main router function. Your second router is really not working as a router, but as wireless access point (and switch if you plug things in).
That is perfectly fine. You are not roaming in this case since both routers are running different wireless names and networks.. but they are actually using same IP range.. all devices are on the one IP network with two different wireless access points.
4. If my dreams come true, the second router would be an Apple Airport Extreme (AX).
Apple router is fine for this. Easy to configure out of the box.
5. Yet, from reading posts and having my prior questions answered on this website, it may be that with an ADSL modem/router, all the ease and happiness of the Apple ecosystem is lost: while Apple routers seem to connect with each other easily, problems appear to arise when users try to inter-marry our non-Apple products with Apples.
The problem arises when you try and interconnect using wireless extend or repeater.. you are not using wireless to extend, you are using ethernet. Wired has no issues.
11. Based in part on LaPastenague’s earlier advice, I want to buy the TP-LINK TD-W8980 N600 Wireless Dual Band Gigabit ADSL2+ Modem Router (2.4GHz 300Mbps+5Ghz 300Mbps, IPv6 Compatible). This appears to be the most popular ADSL device on Amazon now.
Will this modem/router work EASILY with the Airport Extreme in the manner I’ve described? That is, connecting the two with a cable and creating two WI-FI networks.
It is a good choice.. It should be fine considering how poor your line is.. this modem is proving to have a couple of bugs.. it does not handle torrents well but I would suggest your system is not being used for that purpose. It has some port forwarding issues. Again you are probably not going to overload it.
12. Also, is it generally correct that the best way to connect them is with an Ethernet cable: https://discussions.apple.com/message/23759755#23759755
Absolutely best.. only decent method.
14. If this will work, what “mode” will the AX device be in (again, in order to have two separate networks with separate passwords)? I have heard of the “repeater”, “roaming” , and “bridge” modes.
Bridge. Although if it gives issues there is another method, although rather complex to setup.. not something to worry about now.
15. Are there two levels of passwords which need to be considered? Of course, there is the network and network passwords which we create here and which will be different. But, does the Apple also have to have the ISP password like the principle ADSL modem/router?
Only the adsl modem has the ISP authentication.. it is the box that does the link. The TC just piggy backs.
The passwords on the TC are for its Admin, wireless and disk access.
16. To set this up, what information do I need from the ISP (e.g., passwords, IPs…)?
For ADSL you must have the PPPoE authentication username and password.
So, whoever feels knowledgeable enough to reply to this post, please be sincere if you think it is better to avoid the Apple.
hmmm.. I am biased because I see the issues not all the good stories..
The latest airport and Time Capsule seem to have a few pretty severe bugs.. if they happen to hit you, they are extremely hard to fix if you are in the middle of Nepal. And Apple service centre is a long long way away.
I cannot answer your question from the point of view of a person on the ground in remote area. If the economics of the purchase works for you, great. Go for it.
In terms of wireless coverage.. the Asus AC models or Netgear R7000 kill the Apple. Sorry but it is just fact.
See reviews here.
http://www.smallnetbuilder.com/lanwan/router-charts/bar/113-5-ghz-dn-c
That is average.. if you look at the apple router in the worst location by changing the filters, it comes out worse again.
I cannot post the URL to our local forum here.. (apple doesn't allow it). But in testing with apple clients the asus still beat Apple router soundly.
Pure wireless range is not the only consideration.. but in a mixed environment and since the wireless on the 8980N is not too bad.. then buy Apple router for apple client devices makes good sense.
Maybe the older Gen5.. or two of them.. would do a better job.. with a bit more tested and known hardware.
One thing you do need to check.
Routers from every other brand allow you to select country. Any country from anywhere in the world. Apple routers do not.
If you buy an airport in North America it is coded to North America and offers just a few countries.. USA, Canada I suppose.. what else is North America??
You cannot change it to Nepal.
To get the one for Nepal you must buy the model that covers, South Asia I guess.. I am not sure which it is.
See what the license information is for wifi in Nepal as it might be very different to US and therefore illegal for you to run it in Nepal.
If only the whole world would just bow to America.. we could all follow the FCC regs..
http://en.wikipedia.org/wiki/List_of_WLAN_channels
This only applies to the Apple.. the TP-Link etc allows you to choose Nepal or correct country regulations for wifi.
Buying modems has one tricky bit.. that the actual adsl ATM channel is different in different parts of the world. No modem is usually impossible to setup but some can be difficult if it is pre-configured for US.. this is easy to overcome generally as you can download a firmware for another locality, so you can have local settings.

Is airport extreme a modem or just a router?

is airport extreme a modem or just a router? (do i have to plug it in to phone line or cable/dsl modem?) i dont want to lease a cable modem unless i have to. (expensivo!)

An AirPort Extreme base station (AEBS) includes a 56k modem for connecting to a dial-up ISP.
If you are using DSL or cable for Internet, you will need the appropriate modem in addition to the AEBS.

Is Airport Extreme a modem or router ?

Hi there,
Is Airport Extreme a modem or a router or both ?
I ask because I intend to buy to solve my problem but not sure if it is the correct product to purchase.
My problem it that I have a 2Wire modem *** router. It serves me fine all this while without problem until I bought an iMac. My iMac can connect wireless to the 2wire modem/router but very often after a few minutes of surfing the signal drops.
Will puchasing the Airport Extreme help ?
Is the connection goes like this:
Wall connect to 2Wire modem/router to Airport Extreme
(that means the signal from the wall first goes to the 2Wire, then from 2Wire goes to the Airport Extreme )
Then the iMac get wireless signal from Airport Extreme ?
Thanks

1. How do I disable wireless signal from the 2Wire...
You would need to consult the 2wire user's guide.
2. If I disabled the wireless signl from 2Wire, does that mean all my present gadgets like Xbox360, Wii, iPhone, PCs, wireless printer which are all currently connected via the 2Wire signal cannot be used ?
They would connect to the AEBS.
3. Can you please explain what you meant by "AEBS to act as a bridge (not sharing a single IP address)" ?
Use AirPort Utility to configure the AEBS to act as a bridge (not sharing a single IP address).
4. How to configure AEBS to act as a bridge ?
Use AirPort Utility.

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Thomasrwahl wrote:
I hope I can find the answers to my 600 and 600e problems here. I've looked over the whole community and can't find the answer to my problems.
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I. Create a System Program Service Diskette:
Download spsdib54.exe (TP 600E: spsdih47.exe or spsdin36.exe - find out here) to your desktop.
Insert a high density floppy disk into the diskette drive.
Double-click the downloaded exe and follow the instructions on the screen.
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Installation Instructions
Notes: - You need an AC adapter and a charged battery pack to update
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1. Print these instructions or display on another computer.
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3. Insert the System Program Service Diskette into the diskette drive
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4. Select Read this first from the menu and carefully read the
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5. Press the Esc key to return to the menu.
6. Select Update system program and follow the instruction on
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Open the AirPort Admin Utility.
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rcote wrote:
Didn't seem to work. The only account I had was the Automatic. I made a new one, and it did the same thing.
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