Airport Time Capsule 3 TB has problems staying up on!

Airport Time Capsule 3 TB has problems staying up on! It dies every few hours. The time capsule is connected to Xfinity modem. It is possible that there was not much internet activity. Is there a sleep mode, without wake up !?
Since there is no power on/off switch, I have to pull the power cord and push it back in.
What is going on?

Is it the new AC model??
It is faulty .. return for replacement.. There is several people here with the issue.
https://discussions.apple.com/thread/5263183?tstart=0
Put your experience on the end of that thread.. as the more input the better.
There is a power save but it certainly should not go off.

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How to fix Airport Time Capsule (2013)? Has been extremely slow lately

I have the newest Airport Time Capsule 2TB, it has been very slow lately. On my MacBook Pro YouTube, Safari, and iTunes cant load at all. What do I need to do to fix this problem?

Hello Appleman756,
The article below details some useful information and troubleshooting steps that can help resolve such issues with your internet connection.
Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection
http://support.apple.com/kb/TS1317
Cheers,
Allen

Airport time capsule connection to disk fails, requires reboot

I have a 3TB airport time capsule. It has been upgraded to 7.7.3. The AirPort side works great with all the apple and win devices in our home network. The problem is between my MacBook Pro and the time capsule side. It seems like every few days I lose the ability to either perform a Time Capsule back up or even connect to the disk (which we use for storing files). The only way I can get the connection back is by reloading the Airport unit.
Any suggestions / ideas would be appreciated as this is become a pain.

It does sound a better option to use Time Capsule as the main network device and then extend it with Airport Express. The time capsule is way more powerful than the Airport Express. Also if your Airport Express wasn't brought recently it's probably Wireless G. So if you extend a Wireless G network you only get G and not N. Best advise I can give put your TC in place first and worry about AE later.

My MacBook Pro is currently online via wifi, but the airport utility doesn't recognize the airport time capsule base station and has not backed up in 10 days

My early 2011 MacBook Pro 15 inch is currently online, with good (albeit slow... although that is due to the service provider) internet connectivity via wifi. The icon shows that I am connected to my network with full bars. I use an Airport Time Capsule as my wireless router, purchased late last year, and it has worked well until now. Internet comes via cable modem (provided by the cable company), and can be patchy and quirky, so I am often rebooting the modem, but the airport wifi router typically does not need to be rebooted with the modem to regain connectivity.
My problem is that my time capsule has not backed up in more than 10 days. When I went to investigate this, it claims it cannot find the time capsule. when I open the airport utility on the laptop it claims there is no airport connected (although there is the green light next to the internet icon). I checked on this using the airport utility app on my iPad, and it has no problem identifying the router as an airport time capsule. I did update the firmware on the router using the app on the iPad, but it made no difference to the laptop.
First question: Do you think this is a problem with the Airport router or my MacBook?
Second Question: what can I do about it?
My MacBook feels like it is on its last legs anyway, so I am currently looking at replacements, but I really want to make sure it is backed up in case it dies before the new one arrives!! On the other hand, we have serious power issues here, and while the router is on a UPS, the UPS battery is basically fried and conks out in about 5 minutes, so the Airport is constantly being cycled on and off, which I worry could also be causing problems with the proper operation of the device (although the fact that it works with the iPad makes me think that is not the case... but I don't really know).
Thanks!

My early 2011 MacBook Pro 15 inch is currently online, with good (albeit slow... although that is due to the service provider) internet connectivity via wifi. The icon shows that I am connected to my network with full bars. I use an Airport Time Capsule as my wireless router, purchased late last year, and it has worked well until now. Internet comes via cable modem (provided by the cable company), and can be patchy and quirky, so I am often rebooting the modem, but the airport wifi router typically does not need to be rebooted with the modem to regain connectivity.
My problem is that my time capsule has not backed up in more than 10 days. When I went to investigate this, it claims it cannot find the time capsule. when I open the airport utility on the laptop it claims there is no airport connected (although there is the green light next to the internet icon). I checked on this using the airport utility app on my iPad, and it has no problem identifying the router as an airport time capsule. I did update the firmware on the router using the app on the iPad, but it made no difference to the laptop.
First question: Do you think this is a problem with the Airport router or my MacBook?
Second Question: what can I do about it?
My MacBook feels like it is on its last legs anyway, so I am currently looking at replacements, but I really want to make sure it is backed up in case it dies before the new one arrives!! On the other hand, we have serious power issues here, and while the router is on a UPS, the UPS battery is basically fried and conks out in about 5 minutes, so the Airport is constantly being cycled on and off, which I worry could also be causing problems with the proper operation of the device (although the fact that it works with the iPad makes me think that is not the case... but I don't really know).
Thanks!

AirPort Time Capsule (firmware v7.7.3) has slow wifi connection to new Surface Pro 3

I got a new Surface Pro 3 i7. I have all the updates for it. I ran into a problem that many others also ran into which was very slow WiFi performance. I utilized many troubleshooting methods and sources and I am currently inclined to believe this... the new Marvell AVASTAR Wireless-AC Network Controller drivers are not compatible with my Airport Time Capsule firmware version 7.7.3.
Has anyone else experienced this?
Is there another firmware version that works (older or newer)?
Details:
I tried all kinds of things, like changing the network drivers on the SP3 to many different versions. Many of the help forums recommended using the drivers dated 4/24/2014. This did seem to help, but not reliably. What I discovered is... if I connect using the SP3 WiFi to my network extension Airport Express on version 7.6.4, I reliably get 20-22 mbps (which is the best I can expect from my network and works great for my needs). But, when I connect to my primary network Airport Time Capsule, the best I can get is 1.5 mbps, but usually between .15 and .9 mbps. It's completely unusable in today's internet environment. At the same time, I used my iPhone and the Airport Utility to verify the connections. I used SpeedTest.net on my MacBook, iPad, iPhone and Win8.1 HP laptop to verify that every other device was getting the 20+mbps. And they did. Only the Surface Pro 3 couldn't perform when using WiFi through the Airport Time Capsule. The SP3 does achieve 20+ mbps like all my other devices, but only when connected to the Airport Express.
The articles I read said that the network drivers on the SP3 seem to require the routers to be updated to the latest versions. Both the Airport Time Capsule and the Airport Express seem to be updated. When I go into their settings using the Airport Utility, there are no updates available.
Of course this problem isn't replicated at the Microsoft store since they don't have apple routers. So, their response is to upgrade the routers. Extremely unhelpful when the Apple software is saying it is upgraded already. I can't believe this new Airport Time Capsule has to be retired because it isn't playing well with others, and I love the automatic backup it is providing for my MacBook. So, somehow, I need the Airport Time Capsule to work with the new WiFi card & drivers on my SP3, just like the SP3 is working properly with the Airport Express.

Thanks for your input!
1. No downgrade. Bummer, but understandable.
2. Completely agree!!! I did too and then I had to redo it because I couldn't install a driver. I had to start all over and reinstall Win 8 then Win 8.1 over it. It was a colossal waste of time and endless frustration. If I can just get it modestly working, I'll take it. It doesn't have to be perfect right now.
3. Great suggestion! And the Microsoft forums are also a buzz. One suggestion I tried (and it seems to be working) is to set a separate wireless network name for the 5ghz band. I haven't thoroughly tested it yet, but I'm hopeful. I t seems to have worked for some, but not others. The next thing I'll try is fixing the channel, but strangely, I didn't see that option in the AirPort Utility app on my iPhone. Is it only available through Mac/PC laptop/desktop software?
4. Yup. Sigh. I actually have an old linksys. I retired it when I went 100% apple. I was hoping that things would work smoother. And they did! Until this SP3 came into my life. Arg.
And and a few more details...
the AirPort Time Capsule is 802.11ac
the AirPort Express is 802.11n (2nd gen)
I'm wondering if it is the AC connection that is the issue. Maybe since the Express always connects with n, it is OK....
Nope. Just tested the SP3 again and it is maintaining it's connection to the AirPort Time Capsule utiling the 802.11a/n/ac mode and connecting to the 5Ghz special network name. So far so good... Fingers crossed...

Airport Time capsule has been making its first back up for 3 days and still going

Been having problems with airport time capsule (its a 2TB model my iMac is 1TB), when first used it backed up OK then wouldn't back up after a few months operation. Spoke to support on Thursday 3 days ago, they got me to delete disc from airport utility and had me check all my connections were correct then started a new first backup again.
All seemed to be ok as it showed there were 840 gb to back up. so slowly this reduced friday night to 300 gb remaining. Then Saturday it showed 150 GB of 350 GB now today it is showing 485 Gb of 534 GB but as the target figure keeps increasing just checked now it shows 535 GB!
I have entered time machine to see what is there and all file seem to have copied across but haven't checked then individually. There is only one TM folder saying Today now, so it is still on the first back up.
The other strange thing the available space on the TC is now showing 864 GB free of 2TB how can this be if my imac has only 1TB!

If you still have issues.. and you well might.. i recommend you start over..
Unplug the TC from the network and plug it by ethernet into the computer..
Do factory reset of the TC.. and do a simple setup.. leave it in router mode.. ignore all the problems.
Make absolutely sure ipv6 is set to link-local only for ethernet.
Turn wireless right off.. and start the backup again.. It might even be worth erasing the TC and start over.. It can do 60GB/hr by ethernet.. so should do the disk in around 12-15 hours. although to be generous it can take a long time when it does loads of small files.
Still got issues then tell us exactly what TC model it is.

There was a problem connecting to the server "AirPort Time Capsule".

I bought a new Macbook air and a 2TB Airport Time Capsule. I currently use the ATC for time machine, and external storage of Itunes & Iphoto libraries.
Everything was beautiful until the other day when I got the following :
There was a problem connecting to the server "Airport Time Capsule".
The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.
I still have internet connection, and have tried other suggestions across internet but really the only fix has been to power cycle the ATC. This unfortunately is only a temporary remedy for a day or so until it returns.
Any suggestions on how to fix this problem?

There was a problem connecting to the server "Airport Time Capsule".
The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.
I still have internet connection, and have tried other suggestions across internet but really the only fix has been to power cycle the ATC. This unfortunately is only a temporary remedy for a day or so until it returns.
Any suggestions on how to fix this problem?
There is no fix.. I have written a bunch of suggestions to try.
https://discussions.apple.com/thread/6106750?tstart=0
It is very common on Mavericks.
How long did it take from when you set it up till it went bad??

Airport Time Capsule 2TB - Problem with Backups

Hello everybody,
I´m from Germany but I hope you understand my english. I have got a problem with my new Airport Time Capsule 2TB. I want to use it as a data storage, where all my pictures and videos are accessible via WIFI.
Copying the datas was no problem but now I want to make a backup of all the datas. For this purpose i created a RAID 0 out of two 1TB external hard drives. I connected the bay with these two hard drives in it with the Time Capsules USB interface. The problem is that no drives were displayed in the airport-programm ... Also non of my other USB hard drives were found. Only the Time Capsule´s partition "data" got found...
In the time machine program I can´t see the Time Capsule, so I can´t do a backup on the normal way... Even the "hard drive - program" from OS X didn´t show the Time Capsule.
It looks like they don´t want to know anything about each other ...
So, how can I realize to do a backup of the datas saved on my Time Capsule?
Thank you for your answers and sorry if my english is bad in some cases.

Ok.. can understand..
You have two problems.. maybe 3.
1. Time Machine (TM) does not work on network drives which includes Time Capsule.. so you simply cannot backup your pictures from a TC to a backup location using TM. It only works on locally connected drives.. you can use an alternative software like Carbon Copy Cloner .. I did check superduper but in the past it was not able to backup network source drives. You will need to check if the situation has improved.
2. The Time Capsule will not accept raid array disks.. it must be a standard hard disk on a USB drive that it has drivers for.. and that is far from every model out there. So not all plain single USB disk works.. almost no array disks work.
3. Your iphoto library if that is what you mean by pictures should not be on a network drive.. apple says it is going to be corrupted.
YMMV.. it is dangerous and only a matter of time.. if the pictures and videos are raw from camera that is fine.. it is only the iphoto (or aperture) library that is at risk.

Airport Time Capsule Shutdown problem

My 3TB 2014 Airport Time Capsule shuts down by itself approx once a week :Green light out with no wi-fi signal. Need to unplug and reconnect power to restart system. System has plenty of air flow, fan works and capsule body is cool.
Want to find out what is the cause and solution to prevent this repetitive shutdown problem.
Thanks
Dunkin888

This shutdown problem does not seem to apply to the Airport Extreme which does not have the Harddrive,
Yes, it does.
Re: My Airport Extreme intermittently shuts down completely.
Search here is now a hopeless failure but we do see the complaint fairly often.
And the same thing happens.. people return them and come back with the same problem.
There was some discussion as to the Airports being ultra sensitive to spikes.. or power dips.. so using it on a UPS was one recommendation..
I have found btw that the power supply design for universal, often works better in our part of the world on 240v than on 110v. If you happen to have an 110v to 240v transformer handy or cheaply available have a go running it on 240v. There are various methods used to handle 110v but voltage doubler on the primary circuit is one of the main ways it is done. That is a lot more susceptible to power spikes and dips than standard full wave rectifier.
In the end though.. power supply really should not shutdown.. AFAIK there is no soft off on them .. so for the power supply to shut down completely means it is in protection mode..
If you wanted to open and replace the supply with external 12v supply you probably can.. but so far nobody has trusted me with one.. and I think they are too issue prone to go buy one for myself to do experiments... although I am always keeping my eyes open for the dead ones.
See the teardown in
https://www.ifixit.com/Teardown/AirPort+Time+Capsule+A1470+%28Mini%21%29+Teardow n/15067
Then look at the link to the airport extreme.. they are identical except for the drive.. ie Apple has same power supply in both.. since it is under so much less load in the airport extreme yet they still have the problem I suspect it is fundamental design flaw in the supply.

Problem setting up an AirPort Time Capsule

I am trying to link a new AirPort Time Capsule (2TB) to my iMac and MacBook Pro.
While the machines 'recognise' the AirPort, neither can connect to it as the AirPort is not connecting to the WiFi.
Do I need to link the AirPort to the modem directly (by ethernet cable) to set it up initially?
If yes, can I then disconnect the AirPort form the modem and move it to another room where I want to use it?
Thank you.

Do I need to link the AirPort to the modem directly (by ethernet cable) to set it up initially?
The Time Capsule needs to stay connected to the modem using an Ethernet cable at all times. Please refer to the illustration in your Setup Guide for the Time Capsule.
Ethernet cabling can be run 330 feet, or 100 meters, with virtually no signal loss, so you should be able to locate the Time Capsule just about anywhere that you want.

HT3275 How do I correct this problem: "Time Machine couldn't complete the backup to "Robert's Airport Time Capsule." The backup disk image "/Volumes/Data/Robert's iMac.sparsebundle" is already in use.

How do I correct the following problem?
"Time Machine couldn't complete the backup to "Robert's Airport Time Capsule".
The backup disk image "/Volumes/Data/Robert's iMac.sparsebundle" is already in use.

xor. wrote:
I switched off the TM for 10 seconds and my laptop still complains about the backup image ... is in use.
Some ideas?
There is some more details here.
C12 http://pondini.org/TM/Troubleshooting.html
Tell us more if you cannot get it working.

There is a problem with your airport time capsule disk

Hello,
Since I got my airport time capsule and set it up, I got an error "there is a problem with your airport time capsule disk" and disk is not listed for setup or erase. The LED is flashing amber sine I turned on the first time.
The wifi is working fine as well as the internet connectivity.
I got the device from the online store and was shipped to my address in the states but I opened the box the first time in Saudi Arabia as I left the states immediately after receiving it.
Any advise on fixing this or a near by apple support center where I can get it in for repair / replacement?

Any advise on fixing this or a near by apple support center where I can get it in for repair / replacement?
I would first suggest that you perform a "factory default" reset on your Time Capsule (TC).
If that fails to remedy the problem, you can obtain technical support from Apple here.

AirPort time capsule USB HD not connecting or seen

I have an AirPort Time Capsule ME182LL/A 3 TB drive.
I have the network up and network printer connected no problem. Did have to tinker a bit.
I also have a 1GB external drive to uses for external storage. Connecting to UBS port the drive does not show in finder at all.
The setup guide is no help. It states the USB port will support a printer, hard disk, or hub.
Macbook Air 13" 2012, OSX 10.8.4
Any help will be appreicated.
Thomas Smith

It is a very good router and is fast if you change the defalt ch. 149 is not good but 153 is great. I think Apple has an addressing problem on the USB Port, the old TimeCapsule worked great for an ext. drive and a printer.
Forgot to say that the new TimeCapsule crashes the Epsen tool box for USB printer.
Apple did not change the port to USB 3 but stayed with USB 2 so they should not be a problem. I even tried a thumb drive and the only way it worked was FAT 32, OS did not work so what does that say?
I tried an Hitachi 1T byte drive and it did work but out of 4 drives it was the only one. So much for a standard. My problem is that my backups are on the Seagate so I must run it on the old TimeCapsule!!!

AirPort Time Capsule 2TB doesn't works

My Airport Time Capsule 2TB has a problem. Today when i came back to my office i found out that my wifi doesn't works. The TC light is green but there is no wifi connection and i can't find my modem via Airport Utilities. If i leave the modem like that, after few minutes the light turns off. I tried reset my TC but doesn't work either. (unplug, press the reset button and re - plug) nothing happens at all, the green light stays on and after few minutes just turn off again!

It sounds like it is faulty. Is it still in warranty.. take it to apple store for testing / replacement.
If it is older.. what model is it exactly.. older ones are not repairable in most cases..
Give us the model, A1xxx from the base.

New Airport Time Capsule Dropping Wifi/Internet with 7.7.1

Last week I bought a new Airport 2TB Time Capsule and had everything up and running within minutes. However, less than 24 hours later, the wifi signal started dropping devices all around the house. It started with the AppleTV, and eventually dropped our iPhones and iPad as well. The problem is one I've seen on these forums before (however, not with this new model).
I since exchanged it, and the new model is having the identical issues.
Basically, the problem is 1 of 3 things:
1. You'll look down at your iPhone (or whatever device that is wirelessly connected), and see a full wifi signal. However, you'll have lost access to the Internet. Using the AirPort app won't find the Airport Time Capsule. Sometimes turning off wifi on the iPhone and turning it back on fixes the issue, sometimes the Airport Time Capsule needs to be restarted.
2. The AirPort Time Capsule stops broadcasting SSID at random intervals. Even when standing right next to it, there is no way to join the network.
3. The Internet connection drops in the middle of a browsing session (usually while using an iPhone).
On both devices (the original new one, and the replacement exchange), I immediately ran the firmware update. So, I'm thinking this could be a firmware issue.
This router replaces a Linksys e3000 that was working flawlessly. It's connected to a Cox Cable Cisco DOCSIS 3.0 modem (modem only, no router). The AirPort Time Capsule runs in WPA2 protected mode. It's running DHCP and NAT, and 2.4 and 5ghz are currently running the same network name (although I've tried separating them to no effect).
I am at my wits end. I find it hard to believe that both of these routers are defective. And I also find it hard to believe that I'm doing something wrong in the setup of this simple device, considering I've been working with all kinds of very complicated routers for over a decade without this kind of problem.
So I come to you, community, for help!
Thank you in advance!

I don't have one.. but your testing is conclusive.. the TC is not stable on this firmware.. Apple will no doubt fix it .. I think their secrecy in marketing leads to less than adequate testing.. you are expecting to buy a mature product.. remember this is a ground breaker.. this is the first all new design since Gen1 TC.. all previous models used Maxell processor and chipset.. albeit with various wireless cards.. now it is broadcom.. processor and wireless.. this also runs apple written firmware.
Broadcom OEM firmware.(linux and hence open source) supplied to all manufacturers of products based on the chipset.. well that would be just wrong for apple... it has to be done in NETBSD,, so it is not open source.. the very thought.. open source.. . that would give everyone access to controls apple don't want you to have.. http setup even.. couldn't allow that.. so apple have to write the firmware from scratch and to match all those apple protocols. Hence where they are now now.
And your role is beta tester.. didn't you know.
Return it and stick with your Linksys (broadcom, Linux open source) until Gen 6 TC comes out.
Unless you like the bleeding edge.

Airport Time Capsule 3 TB has problems staying up on!

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