Airport Time Capsule has no IP address

I just moved to Massachusetts and the Comcast technician who installed my tv/phone/internet package did not install my time capsule properly, or so it seems. He said he would use a standard protocol for installing it but was not sure it would work. It didn't, and the orange light on the front of the time capsule has been flashing now for 48 hours. Also, through Airport Utility I learn it "has no IP address". I might mention the Bright House technician in Palm Coast (FL) and in the AT&T technician in Jacksonville had no trouble getting it to work
I hasten to add this may not be Comcast's fault. I dropped the time capsule from 3 feet onto the floor as I was taking it out of its box. I would be most grateful, assuming it survived the fall, if anyone could suggest how I might get it to work.
Regards.

Reset it to factory and start again.
Make sure it is plugged into the main ATT router by ethernet to its WAN port.. ie the one with the circle symbol. (always nearest the power socket).
Now use airport utility and try again.. the airport utility on iOS device is more reliable than Yosemite.
Factory reset universal
Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.

Similar Messages

Airport Time capsule has been making its first back up for 3 days and still going

Been having problems with airport time capsule (its a 2TB model my iMac is 1TB), when first used it backed up OK then wouldn't back up after a few months operation. Spoke to support on Thursday 3 days ago, they got me to delete disc from airport utility and had me check all my connections were correct then started a new first backup again.
All seemed to be ok as it showed there were 840 gb to back up. so slowly this reduced friday night to 300 gb remaining. Then Saturday it showed 150 GB of 350 GB now today it is showing 485 Gb of 534 GB but as the target figure keeps increasing just checked now it shows 535 GB!
I have entered time machine to see what is there and all file seem to have copied across but haven't checked then individually. There is only one TM folder saying Today now, so it is still on the first back up.
The other strange thing the available space on the TC is now showing 864 GB free of 2TB how can this be if my imac has only 1TB!

If you still have issues.. and you well might.. i recommend you start over..
Unplug the TC from the network and plug it by ethernet into the computer..
Do factory reset of the TC.. and do a simple setup.. leave it in router mode.. ignore all the problems.
Make absolutely sure ipv6 is set to link-local only for ethernet.
Turn wireless right off.. and start the backup again.. It might even be worth erasing the TC and start over.. It can do 60GB/hr by ethernet.. so should do the disk in around 12-15 hours. although to be generous it can take a long time when it does loads of small files.
Still got issues then tell us exactly what TC model it is.

AirPort Time Capsule (firmware v7.7.3) has slow wifi connection to new Surface Pro 3

I got a new Surface Pro 3 i7. I have all the updates for it. I ran into a problem that many others also ran into which was very slow WiFi performance. I utilized many troubleshooting methods and sources and I am currently inclined to believe this... the new Marvell AVASTAR Wireless-AC Network Controller drivers are not compatible with my Airport Time Capsule firmware version 7.7.3.
Has anyone else experienced this?
Is there another firmware version that works (older or newer)?
Details:
I tried all kinds of things, like changing the network drivers on the SP3 to many different versions. Many of the help forums recommended using the drivers dated 4/24/2014. This did seem to help, but not reliably. What I discovered is... if I connect using the SP3 WiFi to my network extension Airport Express on version 7.6.4, I reliably get 20-22 mbps (which is the best I can expect from my network and works great for my needs). But, when I connect to my primary network Airport Time Capsule, the best I can get is 1.5 mbps, but usually between .15 and .9 mbps. It's completely unusable in today's internet environment. At the same time, I used my iPhone and the Airport Utility to verify the connections. I used SpeedTest.net on my MacBook, iPad, iPhone and Win8.1 HP laptop to verify that every other device was getting the 20+mbps. And they did. Only the Surface Pro 3 couldn't perform when using WiFi through the Airport Time Capsule. The SP3 does achieve 20+ mbps like all my other devices, but only when connected to the Airport Express.
The articles I read said that the network drivers on the SP3 seem to require the routers to be updated to the latest versions. Both the Airport Time Capsule and the Airport Express seem to be updated. When I go into their settings using the Airport Utility, there are no updates available.
Of course this problem isn't replicated at the Microsoft store since they don't have apple routers. So, their response is to upgrade the routers. Extremely unhelpful when the Apple software is saying it is upgraded already. I can't believe this new Airport Time Capsule has to be retired because it isn't playing well with others, and I love the automatic backup it is providing for my MacBook. So, somehow, I need the Airport Time Capsule to work with the new WiFi card & drivers on my SP3, just like the SP3 is working properly with the Airport Express.

Thanks for your input!
1. No downgrade. Bummer, but understandable.
2. Completely agree!!! I did too and then I had to redo it because I couldn't install a driver. I had to start all over and reinstall Win 8 then Win 8.1 over it. It was a colossal waste of time and endless frustration. If I can just get it modestly working, I'll take it. It doesn't have to be perfect right now.
3. Great suggestion! And the Microsoft forums are also a buzz. One suggestion I tried (and it seems to be working) is to set a separate wireless network name for the 5ghz band. I haven't thoroughly tested it yet, but I'm hopeful. I t seems to have worked for some, but not others. The next thing I'll try is fixing the channel, but strangely, I didn't see that option in the AirPort Utility app on my iPhone. Is it only available through Mac/PC laptop/desktop software?
4. Yup. Sigh. I actually have an old linksys. I retired it when I went 100% apple. I was hoping that things would work smoother. And they did! Until this SP3 came into my life. Arg.
And and a few more details...
the AirPort Time Capsule is 802.11ac
the AirPort Express is 802.11n (2nd gen)
I'm wondering if it is the AC connection that is the issue. Maybe since the Express always connects with n, it is OK....
Nope. Just tested the SP3 again and it is maintaining it's connection to the AirPort Time Capsule utiling the 802.11a/n/ac mode and connecting to the 5Ghz special network name. So far so good... Fingers crossed...

Airport time capsule private network configuration

I am trying to use the airport timecapsule in a very non-standard way, and struggling to get the configuration to work. I need the ability to have the time capsule (airport router) stand alone, with NO connection to the Internet or other network source (no DHCP server on the WAN side). I want to have a static IP for the WAN side, where I can define a compatible static IP on a laptop such that one laptop (possibly more in the future) is connected on the WAN side, and additional laptops are connected on the LAN side, and they can talk to each other. Attempting to configure this in the Airport utility consistently gets me an error message that the router address is not compatible with the WAN IP address.
Can somebody share insight about the following configuration items under the Internet tab of the airport utility :
IPv4 address (if I assign this 192.168.2.1 .... does that mean the WAN IP port on the time capsule has that IP address ??)
Subnet mask (does this apply to the LAN IP, WAN IP or both ??)
router address (If I assign this 192.168.1.1 I see impact in the network tab, where the DHCP address range is populated, so I am expecting this applies to the LAN side only ??)
Using the above values, I am NOT able to update the time capsule, it complains about IP address compatibility.
My goal is for the WAN side to be 192.168.2.x and the LAN side to be 192.168.1.x ...... where the Airport Time Capsule is an "island" just serving that small population of hosts

I timed out for editing.. why Apple do you have 5min edit window.. would it hurt for 60min.. seesshhh..
Let me rephrase what I knew was right but could not explain.. There is the world of difference between a NAT router and a proper pro level router.
NAT routers do things one way.. it is designed to reach the internet from your LAN.. It uses a trick.. NAT.. ie address translation..
Many LAN Private IP addresses Masquerade as a single Public IP.
A proper router can route packets both ways between different domains/subnets/etc.
This is why incoming packets to your network have to be allowed in via port forwarding unless you have a link from internal request from a computer.
In other words people cannot access your file shares on your LAN without you opening the port forwarding and making it available.. whereas you can access any site on the internet and download files.
So back to your example..
You can access files on your server side LAPTOP plugged into the WAN side.. That is trivial and will work fine. You don't need ICS which I suggested.
And it means you can always access files one way.. so if you have one computer that you need to access many other computers.. The many others can be WAN and the one computer LAN.. (opposite to the way you think)..
Here. Try it yourself.. This works.
I plugged in a laptop and set it as 192.168.2.10 statically.
LAN side setup.
Right, plugged in a computer.. and it got the first available IP 192.168.1.2
From this computer I can ping across the NAT.. to the WAN port of the TC and the WAN computer.
ping 192.168.2.1
PING 192.168.2.1 (192.168.2.1): 56 data bytes
64 bytes from 192.168.2.1: icmp_seq=0 ttl=63 time=0.453 ms
64 bytes from 192.168.2.1: icmp_seq=1 ttl=63 time=0.763 ms
64 bytes from 192.168.2.1: icmp_seq=2 ttl=63 time=0.458 ms
64 bytes from 192.168.2.1: icmp_seq=3 ttl=63 time=0.355 ms
^C
--- 192.168.2.1 ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 0.355/0.507/0.763/0.153 ms
minimeray-2:~ Ray$ ping 192.168.2.10
PING 192.168.2.10 (192.168.2.10): 56 data bytes
64 bytes from 192.168.2.10: icmp_seq=0 ttl=63 time=0.653 ms
64 bytes from 192.168.2.10: icmp_seq=1 ttl=63 time=0.752 ms
64 bytes from 192.168.2.10: icmp_seq=2 ttl=63 time=0.825 ms
64 bytes from 192.168.2.10: icmp_seq=3 ttl=63 time=0.861 ms
64 bytes from 192.168.2.10: icmp_seq=4 ttl=63 time=0.849 ms
64 bytes from 192.168.2.10: icmp_seq=5 ttl=63 time=0.862 ms
^C
--- 192.168.2.10 ping statistics ---
6 packets transmitted, 6 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 0.653/0.800/0.862/0.076 ms
But from WAN side I cannot reach the computer on LAN..
Ping from 192.168.2.10 failed to reach 192.168.1.1 (LAN side of the TC).. or 192.168.1.2 (computer plugged in)..
It still failed even though I set 192.168.1.2 as default server.. again this is not surprising as I would need to work a bit more.. but if I like ran HTML server from Mac on LAN, then I should be able to access it from WAN.. same as internet connected computer will work.. but you can only access the computer to which the ports have been mapped.
So why it doesn't work.. Because it is a NAT router.
How to get it working.. Buy a true router.. or a cheap router that runs third party like dd-wrt that offers gateway mode (NAT router) or true router mode..
See http://www.patrikdufresne.com/en/multiple-subnets-routing-with-dd-wrt/
Apple just do not build their routers with this flexibility...
And sorry .. I am getting old and the brain can take a day or two to click in.. that is why I experiment myself.. as soon as I tried I realised my mistake and why it won't work in exactly the way you want.. or at least I am assuming so.
It is relatively easy however to get multiple computers talking to each other from different LAN subnets.. just buy a managed switch.. these are cheap now for 8 port smart switch.. easy to set vlan with different subnets.

Does Airport Time Capsule have SIP ALG

I have an Airport Time Capsule and am trying to use my Bria 3 App for my company VoIP service, My IT guys have asked if the Airport Time Capsule has SIP ALG turned on. I have'nt a clue where to look, any ideas?

SIP and ALG are features that would be found on commercial grade routers.
The Time Capsule has no settings for VoIP. It is a very simple home router with a built in hard drive.

Airport Time Capsule/Air Express Networking Issue

All of a sudden none of my wireless devices will connect to my network (2 iPhone 5's, 1 iPhone4S and an iPad2). I have a Motorola Surfboard cable modem attached to a Linksys router. Hardwired to the Linksys router is an Apple Airport Time Capsule in bridge mode centrally located in the home to create a wireless network and a Mac mini in the kitchen. Hardwired to the Airport Time Capsule is another Mac mini in the family room and a Windows PC in the walkout. To extend the wireless network I have two Airport Express units at opposite ends of the home. When I use the Airport Utility both of the express units and the Airport Time Capsule will report which wireless clients are currently attached to them, and the clients show wifi as being available with full bars. However, when I try to use any app requiring network all we get is the spinning wheel. If I turn off wifi on the clients LTE & 3G works fine. I have shut down and sequentially started the network up beginning with the modem several times, leaving the system off for longer intervals each time. The DNS servers and domain name are correct and I have even initiated a DHCP lease renewal and restarted the clients with no help. I am guessing my Airport Time Capsule has failed but in no way that is obvious to me. Has anyone had a wireless failure like this? Any suggestions will be appreciated.

This is a follow up from my own post. I factory reset the Airport Time Capsule and the two Airport Express units and re-setup the wireless network leaving the Airport Time Capsule set to 802.11 N (802.11 b/g compatible) and the two Airport Express units extending the first; the network acted the same. I then changed the Airport Time Capsule to 802.11 N (only 5 GHz) and everything works as it used to. I can change it back to "b/g compatible" and it fails, and back to "only 5 GHz" and it works. It would seem the 2.4 GHz radio has failed in a rather odd way. The good thing is my wireless network is working without me having to layout some cash for new hardware. We will see how long the 5 GHz radio lasts, it is a gen 1 Time Capsule. For now all is well.

Airport Time Capsule keeps turning off light

My Airport time capsule 2gig (2013) model keeps turning off like every 30 mins. I need to unplug and plug it over again to turn on the time capsule.
I connect my airport time capsule to my macbook pro 15inch retina display using the thunderbolt. I'm using osX maverick 10.9.1
while watching youtube I notice that the video stop. then I notice that my airport time capsule has no green light and need to turn it on again to get that green light.
What should I do? Please help!
FYI - I always check my airport utility and there is no updates pending or error warning sign.

The TC is faulty.. return ASAP for replacement.

My MacBook Pro is currently online via wifi, but the airport utility doesn't recognize the airport time capsule base station and has not backed up in 10 days

My early 2011 MacBook Pro 15 inch is currently online, with good (albeit slow... although that is due to the service provider) internet connectivity via wifi. The icon shows that I am connected to my network with full bars. I use an Airport Time Capsule as my wireless router, purchased late last year, and it has worked well until now. Internet comes via cable modem (provided by the cable company), and can be patchy and quirky, so I am often rebooting the modem, but the airport wifi router typically does not need to be rebooted with the modem to regain connectivity.
My problem is that my time capsule has not backed up in more than 10 days. When I went to investigate this, it claims it cannot find the time capsule. when I open the airport utility on the laptop it claims there is no airport connected (although there is the green light next to the internet icon). I checked on this using the airport utility app on my iPad, and it has no problem identifying the router as an airport time capsule. I did update the firmware on the router using the app on the iPad, but it made no difference to the laptop.
First question: Do you think this is a problem with the Airport router or my MacBook?
Second Question: what can I do about it?
My MacBook feels like it is on its last legs anyway, so I am currently looking at replacements, but I really want to make sure it is backed up in case it dies before the new one arrives!! On the other hand, we have serious power issues here, and while the router is on a UPS, the UPS battery is basically fried and conks out in about 5 minutes, so the Airport is constantly being cycled on and off, which I worry could also be causing problems with the proper operation of the device (although the fact that it works with the iPad makes me think that is not the case... but I don't really know).
Thanks!

My early 2011 MacBook Pro 15 inch is currently online, with good (albeit slow... although that is due to the service provider) internet connectivity via wifi. The icon shows that I am connected to my network with full bars. I use an Airport Time Capsule as my wireless router, purchased late last year, and it has worked well until now. Internet comes via cable modem (provided by the cable company), and can be patchy and quirky, so I am often rebooting the modem, but the airport wifi router typically does not need to be rebooted with the modem to regain connectivity.
My problem is that my time capsule has not backed up in more than 10 days. When I went to investigate this, it claims it cannot find the time capsule. when I open the airport utility on the laptop it claims there is no airport connected (although there is the green light next to the internet icon). I checked on this using the airport utility app on my iPad, and it has no problem identifying the router as an airport time capsule. I did update the firmware on the router using the app on the iPad, but it made no difference to the laptop.
First question: Do you think this is a problem with the Airport router or my MacBook?
Second Question: what can I do about it?
My MacBook feels like it is on its last legs anyway, so I am currently looking at replacements, but I really want to make sure it is backed up in case it dies before the new one arrives!! On the other hand, we have serious power issues here, and while the router is on a UPS, the UPS battery is basically fried and conks out in about 5 minutes, so the Airport is constantly being cycled on and off, which I worry could also be causing problems with the proper operation of the device (although the fact that it works with the iPad makes me think that is not the case... but I don't really know).
Thanks!

How to fix Airport Time Capsule (2013)? Has been extremely slow lately

I have the newest Airport Time Capsule 2TB, it has been very slow lately. On my MacBook Pro YouTube, Safari, and iTunes cant load at all. What do I need to do to fix this problem?

Hello Appleman756,
The article below details some useful information and troubleshooting steps that can help resolve such issues with your internet connection.
Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection
http://support.apple.com/kb/TS1317
Cheers,
Allen

Time Capsule has limited range - Airport Extreme worked fine. Solutions???

I have used Airport Express with my 2 Macs - Mac Pro (near the AE and modem, and MacBook Pro, normally used about 25 feet away, in another room. No problems. UNTIL I added Time Capsule. My access to the internet on the laptop is very, very slow. So bad, in fact, that I unplugged the TC, and am now using the AE once again. I really need to have everything backed up, which is why I bought the 2TB Time Capsule. Does anyone have solutions for this?

Duane:
I'm getting closer, but still have a problem.
AE has only one channel to work with, and it's set on Channel 1.
However, Time Capsule has two radio channel selections. The 2.4 GHz channel can be set on Channel 1, which I have done. But the 5 GHz channel 36, 40, 44, 48, 149, 153, 157, 161
I'm going through trial and error with the higher number channels, but have had no success when I move the laptop away from the Time Capsule unit.

Airport Time Capsule 3 TB has problems staying up on!

Airport Time Capsule 3 TB has problems staying up on! It dies every few hours. The time capsule is connected to Xfinity modem. It is possible that there was not much internet activity. Is there a sleep mode, without wake up !?
Since there is no power on/off switch, I have to pull the power cord and push it back in.
What is going on?

Is it the new AC model??
It is faulty .. return for replacement.. There is several people here with the issue.
https://discussions.apple.com/thread/5263183?tstart=0
Put your experience on the end of that thread.. as the more input the better.
There is a power save but it certainly should not go off.

Every time I try to connect to my 2TB Airport Time Capsule I get the following msg - "The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and

Every time I try to connect to my 2TB Airport Time Capsule I get the following message "The server may not exist or is unavailable at this time. Check the server name or IP address, check your network connection, and then try again." However, if I unplug it and then plug it in again, I can connect to it. How can this be corrected without having to unplug it all the time?

Are you using Yosemite??
This is stock standard yosemite bug and we have no simple fix for you..
You can fix it at its source..
Hack in DNS from Mavericks.. so Yosemite can be raised to a level of reliability above GHASTLY.. !!
http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/
Apple still have not fixed it.. and users are now sick and tired of the problem.. so have resorted to what can only be described as extreme measures.. in fact I wonder why people don't just revert to Mavericks.. or earlier.. whatever OS was reliable.. instead of seeing the latest greatest update as necessity.

Checking what has backed up on airport time capsule from iPad

I want to check what the time capsule has backed up from my computer, but my computers harddrive burned out and want to know if there is a way of checking it with my iPad?

If you are asking about Time Machine backups of your computer, the iPad cannot read these files.

I can't connect to the drive on my airport time machine and am receiving the message: "AirPort Time Capsule" can't be opened because the original item can't be found.

Time capsule has been working perfectly for months.
Suddenly I can't connect to the drive on my airport time capsule and am receiving the message: “AirPort Time Capsule” can’t be opened because the original item can’t be found.
Time machine appears to be still backing up (last backup within the last hour), but drive is not visible and I have files stored on it.
I have tried rebooting everything in order as suggested for other issues, anyone got any ideas how to see the drive again??

What OS are you running??
It is very typical Yosemite issue.
1. In airport utility does the TC show up.. if so click it.. and see the summary page which will include its IP address. That is what you are after.
From my screenshot you can see the TC address is 192.168.2.57
It might well show up briefly after a reboot or in ipad / iphone version utility. Yosemite is hopeless. The airport utility hardly works.
2. In Finder use Go, Connect to server.
Type in SMB://192.168.2.57 (replace with IP you discover).
If it is possible it will request a password.. type that in and DO NOT FORGET.. to store it in your keychain.
This will work until the TC changes IP which won't happen if it is main router.. but will happen if it is bridged.. so you need to tell me the whole network setup.
Mavericks is nearly as bad and the above instructions should be universal except I would use AFP instead of SMB. Apparently Yosemite is now totally Windows oriented.

Airport Time Capsule Can't Connect to BrightHouse Internet

I have BrightHouse Internet service set up as follows:
1. Coax in
2. Splitter
3. Coax out to ARRIS modem/telephony combo (BrightHouse box) and Motorola Surfboard (BrightHouse box, for high speed access)
4. Cat 5 from Surfboard to Netgear WNR2000 router.
Note: The modem setup and splitter were installed by BrightHouse.
I want to replace my Netgear router with the AirPort Time Capsule (which to this point I have been using only as a backup drive for Time Machine).
Currently, when the AirPort is connected to a LAN port on the Netgear, I get internet to the AirPort (AirPort Utility says so). With this configuration I have the following settings on the AirPort:
1. Network - Off (Bridge Mode)
2. Wireless network - Off (the broadcast conflicted with the wireless signal from my nearby Netgear WiFi)
3. Internet connect using DHCP
4. IPv6 configure automatically
I have tried various settings to get the AirPort connected, but never works. The Airport Congifurations seem OK (green light in AirPort utility), but the Internet connectivity when plugged into the port on the back of either modem is absent (yellow light in AirPort Utility).
I've done all of the obvious stuff (made sure the ethernet cables are plugged into the proper ports, hard reset the Airport Time Capsule, reset both modems (even in very specific order). No luck.
Does anyone know if there is an issue with BrightHouse and AirPorts?

Did you power down the modem and leave it off for at least 20min.. plus or minus.. say try 5min or try overnight.. but all cable services require the modem powered off so you can swap the router. That is because the first device to connect captures the public IP and is registered by MAC address to the ISP system. To get rid of that you need the modem off long enough for dhcp lease to reset..
You also should factory reset the TC to do this. It is really hard to change roles on the TC by simple manual changes. Start afresh. None of your backups will be altered.
Universal Factory Reset.. any model TC or AE.
Unplug your TC/AE from power or turn off at the power point.
Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. (this is often difficult without a 2nd person or a 3rd arm).
Release it when the status light flashes rapidly. If it doesn’t flash rapidly you have missed it and try again.
Note..
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations of the router.
No files are deleted on the hard disk in a TC.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
After a reset the TC will go back to router default mode.
Everything else on the network will also need rebooting. This is important to change over to the new router.
Tell us how you go.
If you still have issues what model TC running what firmware??

Airport Time Capsule has no IP address

Similar Messages

Maybe you are looking for