Airport Time Capsule keeps dropping out

I have just got an Airport Time Capsule to store my photos on from my mac book pro. TC is in bridge mode to my existing router and green light is on. Mac cant find the device. If I disconnect and then reconnect power to TC the mac finds it again for about 2 minutes and then it drops out again. Help!

They do seem to have some wan connection bugs.. It is not just your virgin media modem.. lots of cable modems are bad.. lots of fibre modems are bad.. some work and some not.
You can try and fix it.. sometimes using a crossover cable or a switch between the modem and the TC will fix it.. but IMHO the TC is expensive and this is not the kind of testing you should be doing as end user.. take it back and get your money back.

Similar Messages

Apple Time Capsule Keeps Dropping Internet

My Apple Time Capsule keeps dropping internet or having extremely slow internet. If I run a speed test I am getting 90+mbs. What occurs is if I try to load a page, there will be a very long delay and sometimes the page will eventually load, other times it won't. When I try to stream something from youtube, If I can get to the page of the video, it won't have an issue. When I hard wire to my modem, I don't have an issue at all. Only hardwired through the router or using wireless through the router does this occur. The light on the router never has turned amber and the link light on my modem is constantly flashing. The only thing that will occur is that the Apple Airport utility keeps connecting and disconnecting from my modem.
I've reset the router and modem. I've restored the router to factory settings and reset up my network, all to no success.
Any help would be greatly appreciated.
Thanks

Thinking I'll replace the motorola with a Cisco DPC3010
You may find it is not much better..
I do think the problem is more on the Apple side..
If you are a tech.. let me suggest you make yourself up a 100 mbit (ie use only the two pairs) crossover cable..
If that does not work.. try reverse polarity..ie in the ethernet on one end swap + and - .. It is an issue that has cropped up before where ethernet is just wired wrongly.. and it doesn't fail completely but becomes unreliable.
BTW the hardware reliability of the new AC version apple routers.. is definitely on the bottom of the apple list.
I bought an AC TC and the first one had this WAN port issue from day one.. when I replaced it after a week (it died completely which was convenient).. the second one has been much better).
The modems I have heard that works well is the zoom or ubee..
Using another router doesn't need to be expensive.. you can still stick to the apple in bridge.. you only need a router that does routing..
And the TP-Link can be flashed to gargoyle.. a hugely superior firmware btw.. solid .. reliable and it will track usage and do a lot of stuff well beyond Apple's keen.

Time Capsule keeps dropping network connection

I recently got a Time Capsule to replace a dead external drive and my AirPort Express. I was able to set up the Time Capsule as a router with little trouble but using it as a Time Machine backup drive is driving me crazy. Each time I start a backup the Time Capsule eventually drops my network connection before it can finish. I have about 200GB on my internal drive. Could this be too much to transfer over Wi-Fi?
I never experienced a dropped network connection when I was using the AirPort Express and my second Mac (a G4 iMac) never looses the connection. Any ideas what could be going on here?

Very interesting. Been working this problem from every angle. Noticed two kickers.
1) Transmission would refresh to fast when opening and closing menu bar airport icon.
2) Transmission never fades when running iStumbler which is continuously interrogating Time Capsule.
MacPro software seems to be forgetting that it is hooked up and drops out. It is a software thing.
I am starting iStumbler for each session automatically now and am having no drop outs. It is keeping Time Capsules attention. It is not required for all computers in the house but certainly is for the MacPro from which I control everything.
Amazing. Can one of the FanBoys bring this to the attention of the right person at Apple? Also, I need work and have many stories of trouble shooting successes. Tell them to hire me. It would save you guys a lot of time.

Airport Time Capsule keeps turning off light

My Airport time capsule 2gig (2013) model keeps turning off like every 30 mins. I need to unplug and plug it over again to turn on the time capsule.
I connect my airport time capsule to my macbook pro 15inch retina display using the thunderbolt. I'm using osX maverick 10.9.1
while watching youtube I notice that the video stop. then I notice that my airport time capsule has no green light and need to turn it on again to get that green light.
What should I do? Please help!
FYI - I always check my airport utility and there is no updates pending or error warning sign.

The TC is faulty.. return ASAP for replacement.

Time Capsule Keeps Dropping Connection

Hi, I've had trouble keeping connectivity with the Time Capsule. This is relatively recent. Everything was fine for over a year. Now it will drop connection in the middle of an internet search and look for available connections. Any help will be greatly appreciated. Thanks!

Have you reset the TC to factory and redone the setup? This is a major fix for a lot of issues. Simple fact is the TC needs a boot in the pants every now and then.
I have unplug the power cord & plug it back in.
That is not a factory reset..
This is a factory reset.
Factory reset universal
Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
How is the TC setup in the network?
not sure what you mean by this, followed the prompts when i set it up.
Open the airport utility when the TC is working.. click on the TC and take a screenshot of the summary info.
Then click edit and go to the network tab.. take a screenshot of that to and post it.
What is the link speed between the computer and the TC??
Please run the wireless diagnostics and then the utility which is part of the diagnostics and tell us or post that as well.
About Wireless Diagnostics - Apple Support

Airport Time Capsule causing Dropping Wifi/Internet on other computers on my network

I have 2 gen time capsule thats causing all my other computers in house to loose wifi.
Its running the latest firmware.
At the moment i leave it unpluged whitch seems to work,but really would love to have it up and running.
any advice would be greatly appreciated.

Do a factory reset..
When you do the setup again, change all the names in the TC to short, 2-20 characters with no spaces and pure alphanumeric.
That does mean setting up wireless again on each device but that is one of the things that can help.
Make sure you use WPA2 Personal security with password of 8-20 characters.. more if you are paranoid type.
Again mix of upper and lower case and numbers but stick to pure alphanumeric.
If the clients still do the same thing, change the wireless to fixed channels.
Please also test by using a computer via ethenret to see that the TC is still actually working and it is only wireless that is affected.
The Factory Reset.
Power down the TC.
Hold in reset. and keep holding it in. Be Gentle! It is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on better.
(I fix TC and have several reset levers bent over and jammed or broken off).
Power on the TC.. remember with the reset held in.. this needs three arms.. a friend or power switch you can get to with your feet..
Keep holding in reset for about 10sec until the front LED flashes rapidly.
Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults. No files are deleted on the hard disk.. but the name of the TC may change.

Airport time capsule Extreme dropping connection issue i have already upgraded new firmware 7.7.3 but problem is still in wifi connectivity drop please solve this issue i have expanded my money in tc drive

time capsule drop wifi connection issue .I have already upgraded new firmware 7.7.3 but problem in not solve i am very confuse to resolving this issue.also i attached my log here.
May 15 11:37:43
5
Initialized (firmware 7.7.3).
May 15 11:37:50
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 11:37:50
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 11:37:50
5
Rotated TKIP group key.
May 15 11:37:51
5
Clock synchronized to network time server time.apple.com (adjusted +1 seconds).
May 15 11:37:54
5
Associated with station b8:e8:56:1f:2c:98
May 15 11:37:54
5
Installed unicast CCMP key for supplicant b8:e8:56:1f:2c:98
May 15 11:38:27
5
Associated with station 78:a3:e4:ba:90:42
May 15 11:38:27
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 11:39:14
5
Connection accepted from [::ffff:192.168.1.170]:49439.
May 15 11:40:49
5
SMB/CIFS login OK from [email protected].
May 15 11:43:14
5
Connection accepted from [::ffff:192.168.1.170]:49452.
May 15 11:43:19
5
Connection accepted from [::ffff:192.168.1.170]:49454.
May 15 11:43:20
5
Connection accepted from [::ffff:192.168.1.170]:49456.
May 15 11:43:42
5
Disassociated with station b8:e8:56:1f:2c:98
May 15 11:43:43
5
Rotated TKIP group key.
May 15 11:44:20
5
Connection accepted from [::ffff:192.168.1.170]:49460.
May 15 11:45:21
5
SMB/CIFS login OK from [email protected].
May 15 11:47:33
5
Associated with station b8:e8:56:1f:2c:98
May 15 11:47:33
5
Installed unicast CCMP key for supplicant b8:e8:56:1f:2c:98
May 15 11:47:34
5
Disassociated with station b8:e8:56:1f:2c:98
May 15 11:47:35
5
Rotated TKIP group key.
May 15 11:47:57
5
Associated with station e4:92:fb:dc:02:0b
May 15 11:47:57
5
Installed unicast CCMP key for supplicant e4:92:fb:dc:02:0b
May 15 11:49:25
5
SMB/CIFS login OK from [email protected].
May 15 11:50:37
5
Connection accepted from [::ffff:192.168.1.170]:49472.
May 15 11:50:42
5
Connection accepted from [::ffff:192.168.1.170]:49474.
May 15 11:50:44
5
Connection accepted from [::ffff:192.168.1.170]:49476.
May 15 11:51:18
5
SMB/CIFS login OK from [email protected].
May 15 11:51:25
5
SMB/CIFS login OK from [email protected].
May 15 11:51:53
5
Connection accepted from [::ffff:192.168.1.170]:49478.
May 15 11:53:07
5
Idle timeout for station e4:92:fb:dc:02:0b
May 15 11:53:07
5
Disassociating with station e4:92:fb:dc:02:0b (reserved 4).
May 15 11:53:07
5
Disassociated with station e4:92:fb:dc:02:0b
May 15 11:53:07
5
Rotated TKIP group key.
May 15 11:54:45
5
Connection accepted from [::ffff:192.168.1.170]:49497.
May 15 11:54:52
5
Connection accepted from [::ffff:192.168.1.170]:49499.
May 15 11:54:57
5
Connection accepted from [::ffff:192.168.1.170]:49502.
May 15 11:55:15
5
Connection accepted from [::ffff:192.168.1.170]:49504.
May 15 11:55:24
5
Connection accepted from [::ffff:192.168.1.170]:49506.
May 15 11:55:45
5
Connection accepted from [::ffff:192.168.1.170]:49508.
May 15 12:05:39
5
SMB/CIFS login OK from [email protected].
May 15 12:05:40
5
unloading current configuration.
May 15 12:05:55
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 12:05:55
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 12:05:55
5
Rotated TKIP group key.
May 15 12:05:56
5
Clock synchronized to network time server time.apple.com (adjusted +0 seconds).
May 15 12:06:00
5
Associated with station 78:a3:e4:ba:90:42
May 15 12:06:00
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 12:06:45
5
Disassociated with station 78:a3:e4:ba:90:42
May 15 12:06:45
5
Rotated TKIP group key.
May 15 12:07:19
5
Associated with station 78:a3:e4:ba:90:42
May 15 12:07:19
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 12:09:15
5
Connection accepted from [::ffff:192.168.1.170]:49576.
May 15 12:09:35
5
Connection accepted from [::ffff:192.168.1.170]:49578.
May 15 12:09:49
5
Connection accepted from [::ffff:192.168.1.170]:49580.
May 15 12:25:40
5
Connection accepted from [::ffff:192.168.1.170]:49709.
May 15 12:25:51
5
Connection accepted from [::ffff:192.168.1.170]:49711.
May 15 12:26:12
5
Connection accepted from [::ffff:192.168.1.170]:49717.
May 15 12:27:40
5
Connection accepted from [::ffff:192.168.1.170]:49723.
May 15 12:27:41
5
unloading current configuration.
May 15 12:27:56
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 12:27:56
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 12:27:56
5
Rotated TKIP group key.
May 15 12:28:00
5
Associated with station 78:a3:e4:ba:90:42
May 15 12:28:00
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 12:29:23
5
SMB/CIFS login OK from [email protected].
May 15 12:29:31
5
Connection accepted from [::ffff:192.168.1.170]:49730.
May 15 12:29:31
5
Connection accepted from [::ffff:192.168.1.170]:49732.
May 15 12:34:15
5
Connection accepted from [::ffff:192.168.1.170]:49739.
May 15 12:34:16
5
unloading current configuration.
May 15 12:34:31
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 12:34:31
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 12:34:31
5
Rotated TKIP group key.
May 15 12:34:49
5
Associated with station 78:a3:e4:ba:90:42
May 15 12:34:50
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 12:36:07
5
Connection accepted from [::ffff:192.168.1.170]:49745.
May 15 12:36:08
5
Connection accepted from [::ffff:192.168.1.170]:49747.
May 15 12:40:40
5
Associated with station 10:68:3f:46:d2:69
May 15 12:40:41
1
WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from client
May 15 12:40:41
5
Deauthenticating with station 10:68:3f:46:d2:69 (reserved 2).
May 15 12:40:41
5
Disassociated with station 10:68:3f:46:d2:69
May 15 12:41:48
5
Disassociated with station 10:68:3f:46:d2:69
May 15 12:42:12
5
Connection accepted from [::ffff:192.168.1.170]:49759.
May 15 12:42:13
5
unloading current configuration.
May 15 12:42:28
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 12:42:28
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 12:42:28
5
Rotated TKIP group key.
May 15 12:42:32
5
Associated with station 78:a3:e4:ba:90:42
May 15 12:42:32
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 12:44:04
5
Connection accepted from [::ffff:192.168.1.170]:49768.
May 15 12:44:10
5
Connection accepted from [::ffff:192.168.1.170]:49771.
May 15 12:45:03
5
Connection accepted from [::ffff:192.168.1.170]:49773.
May 15 12:45:03
5
unloading current configuration.
May 15 12:45:18
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 12:45:18
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 12:45:18
5
Rotated TKIP group key.
May 15 12:45:23
5
Associated with station 78:a3:e4:ba:90:42
May 15 12:45:23
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 12:46:23
5
Associated with station e4:92:fb:dc:02:0b
May 15 12:46:24
5
Installed unicast CCMP key for supplicant e4:92:fb:dc:02:0b
May 15 12:46:43
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:46:43
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:46:58
5
Connection accepted from [::ffff:192.168.1.170]:49780.
May 15 12:47:02
5
Connection accepted from [::ffff:192.168.1.170]:49782.
May 15 12:47:05
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:47:05
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:47:13
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:47:14
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:47:27
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:47:30
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:47:39
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:47:40
5
Rotated TKIP group key.
May 15 12:47:44
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:47:44
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:49:07
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:49:07
5
Rotated TKIP group key.
May 15 12:49:13
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:49:13
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:51:19
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:20
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:20
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:51:26
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:30
5
Deauthenticating with station 24:fd:52:d0:3c:50 (reserved 2).
May 15 12:51:30
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:51:31
5
Rotated TKIP group key.
May 15 12:51:31
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:31
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:51:34
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:38
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:40
5
Deauthenticating with station 24:fd:52:d0:3c:50 (reserved 2).
May 15 12:51:40
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:51:40
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:41
5
Rotated TKIP group key.
May 15 12:51:42
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:42
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:51:47
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:49
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:49
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:51:55
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:57
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:59
5
Deauthenticating with station 24:fd:52:d0:3c:50 (reserved 2).
May 15 12:51:59
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:51:59
5
Rotated TKIP group key.
May 15 12:52:05
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:52:09
5
Deauthenticating with station 24:fd:52:d0:3c:50 (reserved 2).
May 15 12:52:09
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:52:20
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:59:22
5
Connection accepted from [::ffff:192.168.1.170]:49810.
May 15 12:59:22
5
Connection accepted from [::ffff:192.168.1.170]:49812.
May 15 13:00:07
5
Connection accepted from [::ffff:192.168.1.170]:49817.
May 15 13:00:07
5
unloading current configuration.
May 15 13:00:22
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 13:00:22
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 13:00:22
5
Rotated TKIP group key.
May 15 13:00:35
5
Associated with station 78:a3:e4:ba:90:42
May 15 13:00:35
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 13:02:00
5
Connection accepted from [::ffff:192.168.1.170]:49826.
May 15 13:02:00
5
Connection accepted from [::ffff:192.168.1.170]:49828.
May 15 13:03:14
5
Connection accepted from [::ffff:192.168.1.170]:49832.
May 15 13:03:15
5
unloading current configuration.
May 15 13:03:31
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 13:03:31
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 13:03:31
5
Rotated TKIP group key.
May 15 13:04:03
5
Associated with station 78:a3:e4:ba:90:42
May 15 13:04:03
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 13:05:07
5
Connection accepted from [::ffff:192.168.1.170]:49843.
May 15 13:05:07
5
Connection accepted from [::ffff:192.168.1.170]:49845.
May 15 13:06:15
5
Connection accepted from [::ffff:192.168.1.170]:49848.
May 15 13:06:16
5
unloading current configuration.
May 15 13:06:31
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 13:06:31
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 13:06:31
5
Rotated TKIP group key.
May 15 13:07:04
5
Associated with station 78:a3:e4:ba:90:42
May 15 13:07:04
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 13:08:08
5
Connection accepted from [::ffff:192.168.1.170]:49854.
May 15 13:08:09
5
Connection accepted from [::ffff:192.168.1.170]:49856.
May 15 13:08:20
5
Connection accepted from [::ffff:192.168.1.170]:49858.
May 15 13:12:31
5
unloading current configuration.
May 15 13:32:36
1
WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
May 15 13:32:57
1
WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
May 15 13:33:09
1
WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
May 15 13:33:22
1
WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
May 15 13:33:33
1
WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
May 15 15:21:21
1
WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from client
May 15 15:21:26
1
WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from client
May 15 15:21:41
1
WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from client

It says you have the wrong password.
WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from client
Reset the TC to factory and start again.
But do not be surprised if the v5 utility no longer works to do the setup.

Time capsule keeps dropping ethernet connection to BT Voyager every minute

I have just bought a 1TB TC to get the benefit of better wireless and the backup facility all in one. Previously I used a BT Voyager 2110 as ADSL modem and wireless router. I have set up the TC to connect from the WAN port to the LAN port on the BT router, put TC in bridge mode, and disabled wireless on the BT voyager. This means the BT Voyager does all the DCHP config and PPPoA, transmits this to the TC via ethernet and then TC broadcasts this on wireless. So far so good.
The TC works with this ok, but for whatever reason keeps losing the ethernet connection every minute or so. Literally almost flickering from amber light ('ethernet cable unplugged' for about 1-2 seconds) then back to green light sometimes several times a minute. This means I get no continuous or stable connection, e.g. for downloading/gaming online. The same happens if the BT router is in bridge mode and the TC configures the PPPoA itself - it has to 'renegotiate' every minute or so, which is very frustrating.
The ethernet cable is fine (I have tried two different cables), and each works with no problem if iMac is connected to TC (no internet though obviously), or if iMac is connected via LAN to the router for direct internet access - the network settings in system preferences shows no similar frequent loss of connection. The problem only seems to arise as between BT router and TC via ethernet. I have done resets of both the TC and the router, both are on the latest firmware updates as well so I am now at a loss. If anyone can help it would be really appreciated! Thanks.

Hi there, thanks for your quick reply.
Well I'm not actually trying to get the TC to do that function, merely to wirelessly broadcast what has been negotiated by the BT Router. I.e. the router is not a bridge letting the TC do the work, but rather the router has all the settings and then this is just fed down the ethernet, just like it would be to a computer.
Connection settings have always been 'connect using' ethernet, and 'connection sharing' is off (bridge mode).
The thing is that this config clearly does work as I can get internet access, but I can't work out why the ethernet connection is dropped so frequently (and at all) which means I have no stable connection.
I have tried changing the router to PPPoE, which still gives me internet access but does not resolve the problem of the ethernet connection being dropped.

Time Capsule internet drop-out problem.... Solved (for now....?)

I am new here, but i would like to share my experiences with a problem a lot of people seem to have here aswell.
I got home last week after being abroad for work for two days, and noticed i couldn't get on the internet again. My system uses an iMac, TC and an internet modem i got from my ISP, which is a Motorola modem.
Hooked the TC up to the modem via ethernet and this has been working without a glich for about 2 years now. I first noticed the problem on my iPhone which was unable to get on the internet. Connected to the network just fine, but no internet. Very strange, as i had a solid green light on my TC.
Checked the internet on my iMac, and i found the same problem. Did a reset on the TC and the modem, and things seemed to be ok again. But.... after about 20mins. internet was not working any more again. By now i was getting rather frustrated, because in the AirPort Utility it said everything was working the way it should, including a solid green light on the TC.
Been going over everything i could think off. Soft reset, hard reset, going back to factory settings, resetting the modem. Just resetting the modem, just resetting the TC, resetting both at te same time. Nothing seemed to work, the problem kept coming back! Downgraded the software on the TC, upgraded again. Nothing.
Strange thing was, i hooked up my computer via ethernet directly to the cable-modem and internet was just fine, so no problem there, which was confirmed when i called my ISP (which is great... as long as there is no problem)
After 3 days i finally called Apple, and they were ok to help me. For free just for once (next time i will have to pay 49euros!!) and told him about my problem. He gave me all suggestions i already tried, except changing channels on the TC.
After the call i tried doing that, going from channel 1 to 6, but still... after 20 - 30 mins. internet would drop.
But.... i put it on channel 7 and for now it is working great again. (no loss of internet for about 36hours!!)
This seems to be THE solution for my problem. Apparently, one of my neighbours put up a device which was interfering with the signal of my TC, which caused all my problems!
For now i am really happy everything is back, up and running and i thought i just let you all know about my problems, and solution, because this forum has been a great help!
And... before i forget.... i am running firmware 7.3.2 now... because i read a lot of problems about 7.4.1 and things are running great for me now !!
Hope this little story can help someone else..... try change the channels TC is working on !!
Good luck to you all!
Greetz, Peter
(the Netherlands)

I am new here, but i would like to share my experiences with a problem a lot of people seem to have here aswell.
I got home last week after being abroad for work for two days, and noticed i couldn't get on the internet again. My system uses an iMac, TC and an internet modem i got from my ISP, which is a Motorola modem.
Hooked the TC up to the modem via ethernet and this has been working without a glich for about 2 years now. I first noticed the problem on my iPhone which was unable to get on the internet. Connected to the network just fine, but no internet. Very strange, as i had a solid green light on my TC.
Checked the internet on my iMac, and i found the same problem. Did a reset on the TC and the modem, and things seemed to be ok again. But.... after about 20mins. internet was not working any more again. By now i was getting rather frustrated, because in the AirPort Utility it said everything was working the way it should, including a solid green light on the TC.
Been going over everything i could think off. Soft reset, hard reset, going back to factory settings, resetting the modem. Just resetting the modem, just resetting the TC, resetting both at te same time. Nothing seemed to work, the problem kept coming back! Downgraded the software on the TC, upgraded again. Nothing.
Strange thing was, i hooked up my computer via ethernet directly to the cable-modem and internet was just fine, so no problem there, which was confirmed when i called my ISP (which is great... as long as there is no problem)
After 3 days i finally called Apple, and they were ok to help me. For free just for once (next time i will have to pay 49euros!!) and told him about my problem. He gave me all suggestions i already tried, except changing channels on the TC.
After the call i tried doing that, going from channel 1 to 6, but still... after 20 - 30 mins. internet would drop.
But.... i put it on channel 7 and for now it is working great again. (no loss of internet for about 36hours!!)
This seems to be THE solution for my problem. Apparently, one of my neighbours put up a device which was interfering with the signal of my TC, which caused all my problems!
For now i am really happy everything is back, up and running and i thought i just let you all know about my problems, and solution, because this forum has been a great help!
And... before i forget.... i am running firmware 7.3.2 now... because i read a lot of problems about 7.4.1 and things are running great for me now !!
Hope this little story can help someone else..... try change the channels TC is working on !!
Good luck to you all!
Greetz, Peter
(the Netherlands)

Xfinity WiFi Router AirPort Time Capsule....help??

I just upgraded my home internet and Xfinity sent me a new modem. It turned out to be a modem/router. After installing it, I set it up exactly how my previous router was so that it cooperated with my AirPort Time Capsule (phone line & cable > Xfinity router/modem > Airport Time Capsule (plugged into the first Ethernet port)). At first, I was getting an internet signal from my AirPort network even though it was blinking orange. AirPort Utility then popped up and told me I needed to switch it to "bridge mode" (I think that's what it was) so I did. I got a soild green light after that.
So now I have two WiFi networks broadcasting in my house...the Xfinity modem/router is putting out its own network, and then my AirPort Time Capsule is putting out another, which is the same original network that I had always used.
I feel like this is somehow not the most efficient way to set this up. I also want to make sure I'm getting the fastest signal possible and it isn't being cut in half because of the two networks or something like that...I know I could just get rid of the AirPort Time Capsule altogether and connect to the Xfinity modem, but I want to keep the AirPort to access files saved on it, use it for Time Machine, etc.
Any help? I'm thinking that I'm missing a step somewhere...

You are not connected to an ISP.. you are connected to a building shared internet.. this is private IP address and there is no way for you to access it remotely.
You must buy internet services, cable, adsl, even wireless of some sort,, that will give you a routable public IP.

The connection between my iMac (8.1) and Airport express keeps dropping out all the time., The connection between my iMac (8.1) and Airport express keeps dropping out all the time.

The connection between my iMac (8.1) and Airport express keeps dropping out all the time., The connection between my iMac (8.1) and Airport express keeps dropping out all the time.

Hi BillCilla,
If you are having intermittent but persistent drops in AirTunes via your AirPort Express, you may find the following article helpful:
Apple Support: AirTunes audio stream drops or cuts out
http://support.apple.com/kb/ta21538
Regards,
- Brenden

New Airport Time Capsule Dropping Wifi/Internet with 7.7.1

Last week I bought a new Airport 2TB Time Capsule and had everything up and running within minutes. However, less than 24 hours later, the wifi signal started dropping devices all around the house. It started with the AppleTV, and eventually dropped our iPhones and iPad as well. The problem is one I've seen on these forums before (however, not with this new model).
I since exchanged it, and the new model is having the identical issues.
Basically, the problem is 1 of 3 things:
1. You'll look down at your iPhone (or whatever device that is wirelessly connected), and see a full wifi signal. However, you'll have lost access to the Internet. Using the AirPort app won't find the Airport Time Capsule. Sometimes turning off wifi on the iPhone and turning it back on fixes the issue, sometimes the Airport Time Capsule needs to be restarted.
2. The AirPort Time Capsule stops broadcasting SSID at random intervals. Even when standing right next to it, there is no way to join the network.
3. The Internet connection drops in the middle of a browsing session (usually while using an iPhone).
On both devices (the original new one, and the replacement exchange), I immediately ran the firmware update. So, I'm thinking this could be a firmware issue.
This router replaces a Linksys e3000 that was working flawlessly. It's connected to a Cox Cable Cisco DOCSIS 3.0 modem (modem only, no router). The AirPort Time Capsule runs in WPA2 protected mode. It's running DHCP and NAT, and 2.4 and 5ghz are currently running the same network name (although I've tried separating them to no effect).
I am at my wits end. I find it hard to believe that both of these routers are defective. And I also find it hard to believe that I'm doing something wrong in the setup of this simple device, considering I've been working with all kinds of very complicated routers for over a decade without this kind of problem.
So I come to you, community, for help!
Thank you in advance!

I don't have one.. but your testing is conclusive.. the TC is not stable on this firmware.. Apple will no doubt fix it .. I think their secrecy in marketing leads to less than adequate testing.. you are expecting to buy a mature product.. remember this is a ground breaker.. this is the first all new design since Gen1 TC.. all previous models used Maxell processor and chipset.. albeit with various wireless cards.. now it is broadcom.. processor and wireless.. this also runs apple written firmware.
Broadcom OEM firmware.(linux and hence open source) supplied to all manufacturers of products based on the chipset.. well that would be just wrong for apple... it has to be done in NETBSD,, so it is not open source.. the very thought.. open source.. . that would give everyone access to controls apple don't want you to have.. http setup even.. couldn't allow that.. so apple have to write the firmware from scratch and to match all those apple protocols. Hence where they are now now.
And your role is beta tester.. didn't you know.
Return it and stick with your Linksys (broadcom, Linux open source) until Gen 6 TC comes out.
Unless you like the bleeding edge.

I'm trying to move a video file on to my airport time capsule but it keeps asking me to click Authenticate - how and where do I do this?

I'm trying to move a video file on to my airport time capsule but it keeps asking me to click Authenticate - how and where do I do this?

Unmount the TC disk and manually mount it in Finder..
Use Go, Connect to Server.
Type in the network name or IP address thusly.
AFP://TCname.local (TCname is the actual network name of the TC.. this is not the same as its name unless you use correct SMB naming.. so simply fix the name or find its network name. local is domain).
or
AFP://10.0.1.1 (That is default IP, type in your TC ip which should only be used if static)
When you do the above it will request a password, type in your TC disk access password.
You should be able to copy files to the TC now.. but please remember the TC is not a great place to store files and Time Machine cannot back it up.

My iPod touch gen5 wifi keeps dropping out. All the other iPods, iPads and iPhones don't in the house, just the iPod touch gen 5, entering the password every time is a pain, why can't it have a button to remember password like all the other devises.

My iPod touch gen5 wifi keeps dropping out. All the other iPods, iPad, and iPhone 4's don't in the house.
Why doesn't it remember the wifi password like the other i devises, it's a bugger entering it in every time.

You late question did get answered:on the 18th of this month. Sounds like you did not like the answers. Starting a new post without mentioning yur first post wastes people time
My iPod touch 5th gen isn't charging and when I plug my working charger in that I've always used a message pops up that says "This accessory may not be supported". So can I send it in for a new one if I have a warranty?

HT3728 I keep getting 'an unexpected error occurred. Try again.' error message when trying to reconnect to my AirPort Time Capsule. I have soft and hard reset and, eventually, factory reset the device. What do I do to correct the error?

I keep getting 'an unexpected error occurred. Try again.' error message when trying to reconnect to my AirPort Time Capsule. I have soft and hard reset and, eventually, factory reset the device. What do I do to correct the error?

Hi Philjp,
If you are having issues connecting to your Airport Time Capsule, even after a factory reset, you may find the following article helpful:
Apple Support: AirPort base station not seen or "An unexpected error occurred" appears in AirPort Utility 6.3
http://support.apple.com/kb/TS4597
Regards,
- Brenden

Airport Time Capsule keeps dropping out

Similar Messages

Maybe you are looking for