AirPort Time Capsule Model A1470 Shuts Down

Hello!
I purchased an AirPort Time Capsule last week for more than $300 to replace Model A1409, which suddenly shut down and never came on again.
The new AirPort Time Capsule (Model A1470) shuts down at least 4 times a day every day. I unplug it and plug it back in and it reconnects. This happens at random times when I'm using the computer and when I'm not. Sometimes it happens when we're watching a movie on the TV and after I get it up and running again I need to enter all of the password infromation on the television again.
This is a 2TB Model A1470.
Having reliable wifi is a must because I am a work-at-home online educator and have 40-hours per week of office hours with continuous IM access to my students.
Should I return it or is there something I missed?

When you say shuts down.. what does that actually mean??
The new AirPort Time Capsule (Model A1470) shuts down at least 4 times a day every day.
Does the LED in the TC turn off??
Does it blink amber??
Can you connect a computer to it by ethernet and still get internet??
The requirement to re-enter info like password on the TV seems rather strange.
If the TC just stays Green and the effects are in the network and not apparently on the TC itself.. please try a full factory reset of the TC.
Please rename it.. Call the base station TCgen5.
Please set a different wireless name to both bands.. TC24ghz and TC5ghz.
Even set fixed channel for 2.4ghz and you can also try 5ghz although I doubt it will accept the value.
Make sure you use WPA2 Personal security with a suitable password, 8-20 characters pure alphanumeric.
If you get no improvement then yes you should return it as it seems to be faulty.

Similar Messages

Airport Time Capsule slows down internet speed while uploading app

Hi All,
Internet speed is going down drastically when I am submitting any iOS app to iTunes Connect.
Previously it was not like this.
I have updated my Macbook Pro to Mavericks and using Airport Time Capsule for wi-fi connection.
Is anyone facing this problem? Any help on this will be very much helpful.

I have almost the exact setup as you, and airtunes never slows down my internet connection.
Has it just happened recently? Have you done a reset on the TC? Make sure you are using the g network, and not in the b only mode.
You can also make sure everything on the network are getting good signal. You can check the signal strength from Airport Utility (in the logs and Stats pane).

Airport Express Model A1088 with Time Capsule Model A1254 configuration problems.

I have a Time Capsule Model A1254 and an Airport Express Model A1264. I run OSX 10.7.4. When I try to configure an older Airport Express Model A1088 the Time capsule does not recognise the older Airport Express after I configure it using Airport Utility version 5.6.
Can anyone help please.

What do you mean "the Time Capsule does not recognize the older AirPort Express"?
Sounds like the AirPort Express needs to be reset and reconfigured.

Airport Time Capsule A1470

i just bought airport time capsule, and was trying to setup with Thomson TG585 v7.
i connect the ethernet cable between my Thomson and TC (Ethernet WAN).
using airport utility, it found the TC, but computer couldn't see it in order to read it
i am doing something wrong and don't know what is it, and the setup instruction not clear enough
anyone can help me to setup TC step by step
thanks,

We need to know some more..
What computer running what OS?? The airport utility needs to be v6 and running on Lion or later.
Windows version is very hard to use. It is only v5.
How is the computer connected to the TC? If you use newer Mac you must have wireless on and do it over wireless.
You must have ipv6 set to link local.
Once you meet those criteria.. it should work.. if it fails.. factory reset the TC and setup in isolation manually.
Step by step instructions here.
https://discussions.apple.com/thread/5800974?tstart=0
Airport Utility shows "unexpected error - please try again" when connecting to Time Capsule
Airport Utility shows "unexpected error - please try again" when connecting to Time Capsule
Airport Utility shows "unexpected error - please try again" when connecting to Time Capsule

Have the following iMac at home and am contemplating adding a MacBook Air and a 2TB Airport Time Capsule for backup/storage and increased WiFi speeds. My question is this (1) a compatible setup, and (2) will my older iMac slow down the WiFi speeds? Man

Have an older iMac and am contemplating adding a new MacBook Air and a 2TB Airport Time Capsule to increase WiFi speeds. My question is (a) is this a compatable setup and (b) will the older iMac slow the WiFi speeds?
Thanks

Be careful about mixing Time Machine backups and other data on the TC's disk. That will cause conflicts, sooner or later. See #Q3 in Using Time Machine with a Time Capsule for an explanation and some possible workarounds.

I can't get my airport time capsule to connect to the internet

I can't get my new airport time capsule to connect to the internet. It works fine with my linksys router

We cannot help with that amount of info..
What internet type and modem do you have? Exact modem make and model may help.
Is the linksys router also the modem? You do know there is no modem in the TC?
How is the Linksys authenticating if it is plugged into the modem??
If cable did you shut down the cable modem for at least 20min to change the router.. this is always required with cable system.. often the time is longer.. one hour or overnight even.

Airport Time Capsule Shutdown problem

My 3TB 2014 Airport Time Capsule shuts down by itself approx once a week :Green light out with no wi-fi signal. Need to unplug and reconnect power to restart system. System has plenty of air flow, fan works and capsule body is cool.
Want to find out what is the cause and solution to prevent this repetitive shutdown problem.
Thanks
Dunkin888

This shutdown problem does not seem to apply to the Airport Extreme which does not have the Harddrive,
Yes, it does.
Re: My Airport Extreme intermittently shuts down completely.
Search here is now a hopeless failure but we do see the complaint fairly often.
And the same thing happens.. people return them and come back with the same problem.
There was some discussion as to the Airports being ultra sensitive to spikes.. or power dips.. so using it on a UPS was one recommendation..
I have found btw that the power supply design for universal, often works better in our part of the world on 240v than on 110v. If you happen to have an 110v to 240v transformer handy or cheaply available have a go running it on 240v. There are various methods used to handle 110v but voltage doubler on the primary circuit is one of the main ways it is done. That is a lot more susceptible to power spikes and dips than standard full wave rectifier.
In the end though.. power supply really should not shutdown.. AFAIK there is no soft off on them .. so for the power supply to shut down completely means it is in protection mode..
If you wanted to open and replace the supply with external 12v supply you probably can.. but so far nobody has trusted me with one.. and I think they are too issue prone to go buy one for myself to do experiments... although I am always keeping my eyes open for the dead ones.
See the teardown in
https://www.ifixit.com/Teardown/AirPort+Time+Capsule+A1470+%28Mini%21%29+Teardow n/15067
Then look at the link to the airport extreme.. they are identical except for the drive.. ie Apple has same power supply in both.. since it is under so much less load in the airport extreme yet they still have the problem I suspect it is fundamental design flaw in the supply.

New Airport Time Capsule Dropping Wifi/Internet with 7.7.1

Last week I bought a new Airport 2TB Time Capsule and had everything up and running within minutes. However, less than 24 hours later, the wifi signal started dropping devices all around the house. It started with the AppleTV, and eventually dropped our iPhones and iPad as well. The problem is one I've seen on these forums before (however, not with this new model).
I since exchanged it, and the new model is having the identical issues.
Basically, the problem is 1 of 3 things:
1. You'll look down at your iPhone (or whatever device that is wirelessly connected), and see a full wifi signal. However, you'll have lost access to the Internet. Using the AirPort app won't find the Airport Time Capsule. Sometimes turning off wifi on the iPhone and turning it back on fixes the issue, sometimes the Airport Time Capsule needs to be restarted.
2. The AirPort Time Capsule stops broadcasting SSID at random intervals. Even when standing right next to it, there is no way to join the network.
3. The Internet connection drops in the middle of a browsing session (usually while using an iPhone).
On both devices (the original new one, and the replacement exchange), I immediately ran the firmware update. So, I'm thinking this could be a firmware issue.
This router replaces a Linksys e3000 that was working flawlessly. It's connected to a Cox Cable Cisco DOCSIS 3.0 modem (modem only, no router). The AirPort Time Capsule runs in WPA2 protected mode. It's running DHCP and NAT, and 2.4 and 5ghz are currently running the same network name (although I've tried separating them to no effect).
I am at my wits end. I find it hard to believe that both of these routers are defective. And I also find it hard to believe that I'm doing something wrong in the setup of this simple device, considering I've been working with all kinds of very complicated routers for over a decade without this kind of problem.
So I come to you, community, for help!
Thank you in advance!

I don't have one.. but your testing is conclusive.. the TC is not stable on this firmware.. Apple will no doubt fix it .. I think their secrecy in marketing leads to less than adequate testing.. you are expecting to buy a mature product.. remember this is a ground breaker.. this is the first all new design since Gen1 TC.. all previous models used Maxell processor and chipset.. albeit with various wireless cards.. now it is broadcom.. processor and wireless.. this also runs apple written firmware.
Broadcom OEM firmware.(linux and hence open source) supplied to all manufacturers of products based on the chipset.. well that would be just wrong for apple... it has to be done in NETBSD,, so it is not open source.. the very thought.. open source.. . that would give everyone access to controls apple don't want you to have.. http setup even.. couldn't allow that.. so apple have to write the firmware from scratch and to match all those apple protocols. Hence where they are now now.
And your role is beta tester.. didn't you know.
Return it and stick with your Linksys (broadcom, Linux open source) until Gen 6 TC comes out.
Unless you like the bleeding edge.

Airport Time Capsule Can't Connect to BrightHouse Internet

I have BrightHouse Internet service set up as follows:
1. Coax in
2. Splitter
3. Coax out to ARRIS modem/telephony combo (BrightHouse box) and Motorola Surfboard (BrightHouse box, for high speed access)
4. Cat 5 from Surfboard to Netgear WNR2000 router.
Note: The modem setup and splitter were installed by BrightHouse.
I want to replace my Netgear router with the AirPort Time Capsule (which to this point I have been using only as a backup drive for Time Machine).
Currently, when the AirPort is connected to a LAN port on the Netgear, I get internet to the AirPort (AirPort Utility says so). With this configuration I have the following settings on the AirPort:
1. Network - Off (Bridge Mode)
2. Wireless network - Off (the broadcast conflicted with the wireless signal from my nearby Netgear WiFi)
3. Internet connect using DHCP
4. IPv6 configure automatically
I have tried various settings to get the AirPort connected, but never works. The Airport Congifurations seem OK (green light in AirPort utility), but the Internet connectivity when plugged into the port on the back of either modem is absent (yellow light in AirPort Utility).
I've done all of the obvious stuff (made sure the ethernet cables are plugged into the proper ports, hard reset the Airport Time Capsule, reset both modems (even in very specific order). No luck.
Does anyone know if there is an issue with BrightHouse and AirPorts?

Did you power down the modem and leave it off for at least 20min.. plus or minus.. say try 5min or try overnight.. but all cable services require the modem powered off so you can swap the router. That is because the first device to connect captures the public IP and is registered by MAC address to the ISP system. To get rid of that you need the modem off long enough for dhcp lease to reset..
You also should factory reset the TC to do this. It is really hard to change roles on the TC by simple manual changes. Start afresh. None of your backups will be altered.
Universal Factory Reset.. any model TC or AE.
Unplug your TC/AE from power or turn off at the power point.
Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. (this is often difficult without a 2nd person or a 3rd arm).
Release it when the status light flashes rapidly. If it doesn’t flash rapidly you have missed it and try again.
Note..
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations of the router.
No files are deleted on the hard disk in a TC.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
After a reset the TC will go back to router default mode.
Everything else on the network will also need rebooting. This is important to change over to the new router.
Tell us how you go.
If you still have issues what model TC running what firmware??

How do I make airport time capsule work with Linksys cisco router?

Hi all.
I bought an airport time capsule 3T and want to connect it to the internet, using a macbook with OS X 10.9.2. Currently I am using a Linksys Cisco router model WAG54G2.
I followed the steps of the setup airport guide: Connected the WAN port of the airport with an ethernet port on the router, plugged in the power cable, filled in the internet username and password. In Airport Utility I can see the airport and the internet icon, both with green dots most of the time. But it seems to disconnect every minute or so, green dots turning orange and the status light on the airport flashing orange. The internet light on the linksys also goes on and off. When the internet is on, it is quite slow.
Advice is welcome!
Kees

No guarantees here. AirPort Utility 6.3.1 is a big drop down from the 5.x versions in Leopard and Snow Leopard.
Hold in the reset button on the back of the Time Capsule for 9-10 seconds and release
Allow a full minute for the TC to restart to a slow, blinking amber light
Click the AirPort icon at the top of the screen and wait a few seconds for a listing of New AirPort Base Station to appear. Just below that, click on Time Capsule.
The example below shows an AirPort Express. You will see Time Capsule.
As soon as you click on the Time Capsule, AirPort Setup will open up automatically and take a minute to analyze the network....and probably suggest that the Time Capule will be configured to "extend"....which is wrong.
Click the Other Options button at the lower left
Click Add to an existing network
Next to Connect To.....select the wireless network name from the drop down list....if it appears. Otherwise type in the exact name of the wireless network.
Click Next
Confirm any settings again and wait to see if AirPort Utility 6.3.1 will allow the Time Capsule to join the wireless network.
You have about a 1 in 5 chance that this will occur.
Post back on your results.

I get an error message when trying to install my Airport Time Capsule

I have Bell Fibe and I connected the Airport Time Capsule to my router. My Mac was able to recognize that I had an Airport device connected and during the process of installing it for the first time I kept on getting errors.. I don't know why? I also shut off my Anti-Virus in the event that it was blocking it somehow but that did not work. I also installed the Airport via enthernet cable directly to my MAC to see if I could install in without the wireless feature and same thing. No luck. What am I missing? Any information would be greatly appreciated. thanks

Is this a new Time Capsule, or a previous model?
Have you verified that you have a good, working Ethernet cable to connect the Time Capsule to the Bell router?
The Ethernet cable must connect from a LAN <--> port on the Bell router to the WAN "O" port on the Time Capsule
What operating system are you using on your Mac? If you are not sure, click the Apple icon in the upper left corner of the screen, then click About This Mac. Post back with the OS X Version number that you see there.
Anti-virus is not needed on a Mac. You should plan to keep the anti-virus program turned off if you intend to use the Time Capsule to back up your Mac using Time Machine.

HT201510 Airport Time Capsule

I need help to set up the Airport time capsule?

The Modem is from Nordnet which is connected to a satellite dish receiver it's a Newtec NTC/2252.AA modem.... that probably doesn't mean too much.
I want the time capsule to provide a wireless network, which should replace my existing wireless network.
So I have removed the existing wireless router from Nordnet and connected the Time capsule directly to the Nordnet Modem via an ethernet cable.
I did have connectivity at the first attempt first with a steady green connection led. but after trying to connect to the time capsule with my iMac wirelessly I could not and now I do not have a steady green light anymore but an amber flashing. I could never connect to the internet via the capsule but I had the Time Machine connected with the Capsule and it was functioning ok as my back up.
So I reconnected back up my previous wireless router etc and disconnected the time capsule and all functions of the router functioned ok as it did previously.
so now im trying again to use the airport capsule to run both the wireless internet and do my back ups and i just cannot get past GO.
When I open the airport utility, I only see the internet connection ( the globe) and its connected to the internet via the modem. I see also on the left drop down window which identifies the Airport capsule but when I try to connect to it, it fails giving an error message "Unexpected Error" and i can go no further.
I have done a hard reset on the capsule and tried again but cannot see the time capsule anymore.
I have run the System Information on the Network and copy pasted this information as below as you may see what the problem is.
Wi-Fi:
WiFi
Type: AirPort
Hardware: AirPort
BSD Device Name: en1
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Ethernet:
MAC Address: b8:09:8a:ca:02:ad
Media Options:
Media Subtype: Auto Select
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 1
Automatic:
Active Location: No
Services:
Bluetooth DUN:
Type: PPP
IPv4:
Configuration Method: PPP
IPv6:
Configuration Method: Automatic
Proxies:
FTP Passive Mode: Yes
PPP:
ACSP Enabled: No
Display Terminal Window: No
Redial Count: 1
Redial Enabled: Yes
Redial Interval: 5
Use Terminal Script: No
Dial on Demand: No
Disconnect on Fast User Switch: Yes
Disconnect on Idle: Yes
Disconnect on Idle Timer: 600
Disconnect on Logout: Yes
Disconnect on Sleep: Yes
Idle Reminder: No
Idle Reminder Time: 1800
IPCP Compression VJ: Yes
LCP Echo Enabled: No
LCP Echo Failure: 4
LCP Echo Interval: 10
Log File: /var/log/ppp.log
Verbose Logging: No
Ethernet:
Type: Ethernet
BSD Device Name: en0
Hardware (MAC) Address: ac:87:a3:20:1c:d5
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Wi-Fi:
Type: IEEE80211
BSD Device Name: en1
Hardware (MAC) Address: b8:09:8a:ca:02:ad
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
IEEE80211:
JoinModeFallback: Prompt
PowerEnabled: 1
RememberJoinedNetworks: 1
RequireAdminIBSS: 1
RequireAdminNetworkChange: 1
RequireAdminPowerToggle: 1
Version: 2200
Bluetooth PAN:
Type: Ethernet
BSD Device Name: en4
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Thunderbolt Bridge:
Type: Bridge
BSD Device Name: bridge0
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Model Identifier: iMac1571-5A60-9E35-AFDEE673E10F
Model Name: iMac
Model Identifier: iMac15,1
Processor Name: Intel Core i7
Processor Speed: 4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
I can run other reports as you would like to request.
i would certainly appreciate your help.
regards,
Anthony

Replaced Airport Extreme router with Airport Time Capsule-now printer won't connect to network

I had no issues with connecting to the Airport Extreme. I have recently replaced the Extreme with an Airport Time Capsule (the new one that is 802.11 ac). All of my other products were able to detect the WIFI router and connected with no issue once I entered the password. However, the HP 2710 finds the WiFi router, allows me to select it but when I enter my password and click OK, it comes back after several minutes saying that it can't connect to the network. I checked the IP address and it's all 0.0.0.0 - it's won't establish an IP address either.

Hello @theros1093 , and welcome to the HP Forums, I hope you enjoy your experience!
I understand that you're having issues connecting to your router. I would like to help!
I'd recommend powering down your computer. Once it's powered down, go to the printer and select Setup , select Network, and select. Restore Network Defaults. Power down the printer. Once it's all shut down, unplug the router power for 60 seconds, and plug it back in. After it broadcasts, power on the printer and computer, and reconnect to the wireless network.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Airport Time Capsule/Air Express Networking Issue

All of a sudden none of my wireless devices will connect to my network (2 iPhone 5's, 1 iPhone4S and an iPad2). I have a Motorola Surfboard cable modem attached to a Linksys router. Hardwired to the Linksys router is an Apple Airport Time Capsule in bridge mode centrally located in the home to create a wireless network and a Mac mini in the kitchen. Hardwired to the Airport Time Capsule is another Mac mini in the family room and a Windows PC in the walkout. To extend the wireless network I have two Airport Express units at opposite ends of the home. When I use the Airport Utility both of the express units and the Airport Time Capsule will report which wireless clients are currently attached to them, and the clients show wifi as being available with full bars. However, when I try to use any app requiring network all we get is the spinning wheel. If I turn off wifi on the clients LTE & 3G works fine. I have shut down and sequentially started the network up beginning with the modem several times, leaving the system off for longer intervals each time. The DNS servers and domain name are correct and I have even initiated a DHCP lease renewal and restarted the clients with no help. I am guessing my Airport Time Capsule has failed but in no way that is obvious to me. Has anyone had a wireless failure like this? Any suggestions will be appreciated.

This is a follow up from my own post. I factory reset the Airport Time Capsule and the two Airport Express units and re-setup the wireless network leaving the Airport Time Capsule set to 802.11 N (802.11 b/g compatible) and the two Airport Express units extending the first; the network acted the same. I then changed the Airport Time Capsule to 802.11 N (only 5 GHz) and everything works as it used to. I can change it back to "b/g compatible" and it fails, and back to "only 5 GHz" and it works. It would seem the 2.4 GHz radio has failed in a rather odd way. The good thing is my wireless network is working without me having to layout some cash for new hardware. We will see how long the 5 GHz radio lasts, it is a gen 1 Time Capsule. For now all is well.

Time Capsule will not spin down

I have read some similar posts regarding this issue, but none could I find that is similar to my issue. I have an older Time Capsule (model #1254) which I recently upgraded from 500 GB to a Seagate Barracuda ST2000DM001 2TB 7200 rpm 64 MB cache SATA 6.0 GB/s drive. Old drive was full. Since doing so the Time Capsule will not stop spinning, even when both of my computers are asleep or even shut down. The outside of the TC case is warm to the touch and I can feel and hear the drive spinning. The previous 500 GB Seagate drive did not have any of these issues.
Last night, while at home, I tried downgrading the firmware several times, but no luck. I have since read on the discussions to try renaming the TC and also, resetting the TC. I was hoping that someone else has had similar issues with a similar setup and has stumpled upon a solution. Obviously, I'm worried about the heat eventually killing my TC!
I decided on the 2 TB Seagate drive after reading other forums and discussions, but maybe I choose poorly?
Thanks all!

Hi, after some tests i went to a new situation, which allows me to spin down the disk, in certain circumstances. It took me a week, so I want to share this experience in case it would be of any help.
I executed the following operations using a MacBook Pro with a new installation of OS X 10.6 from an external disk. This is not necessary, but I wanted to exclude the possibility of some app or hidden process in my system, or even some unknown (to me) new feature of OS X 10.9 using the TC disk without my awareness. During all the test, no other device was connected to the TC network.
First, I copied the Time Machine spare disk volume from the TC to an external USB drive, via the USB port at the back of the TC.
Then I formatted the TC disk to all zeros and reset the TC configuration to factory default.
At this point, restarting the TC, the disk was spinning for hours like before, no change. But now I can exclude it was the OS X Spotlight indexing the files: with the disk formatted to zero, there was nothing to index. So, Spotlight is not guilty to for this buggy behavior of the TC.
Now what happened is that I mounted the TC with Finder, and, 5 minutes later, the disk stopped from spinning. I can't say if this would happen even if I wouldn't format the disk, as I don't remember the last time I mounted the TC as a remote disk. If someone has this problem, I believe this is the first thing to try, keep the TC mounted and see if the disk spins down.
Then I went back to my Mavericks installation, copied the Time Machine spare disk volume, perviously backed up to the external disk, back into the TC. And finally reconfigured Time Machine to keep on using the old backup volume.
Now Time Machine regularly backs up every hour, and 5 minutes later the disk spins down. But this only works when the TC is mounted as remote disk. Whenever I unmount it, and then backup, the disk keeps his old behavior and doesn't spin down.
I think it is out of discussion that the spin down command always comes from the TC and not from the Mac, because the default spin down time of OS X Mavericks is set to 10 minutes (and so is mine), while my TC now spins down after 5 minutes, according to his settings. So, the TC is able to spin down my non-original disk, but only when he likes. This means that if I disconnect my Mac from the TC network, and someone else connects his Mac to the same network, without mounting the TC drive, it will start spinning endlessly. This is definitively crazy.

AirPort Time Capsule Model A1470 Shuts Down

Similar Messages

Maybe you are looking for