AirPort Time Capsule not connecting to hardwired Internet

I'm trying to help my sister set up her brand new AirPort Time Capsule, and running into the issue of the machine not being able to establish a connection to the Internet. When connected via Ethernet to the wall outlet, her MacBook Pro connects just fine. The Ethernet cable functions properly, and there is a live Internet connection. 
I have power cycled the laptop and the AirPort several times, to no avail. The biggest issue I can see is that my sister's Internet is "hardwired" throughout her apartment building, so there is no modem in her apartment. She just plugs into the wall and theoretically is good to go. She had no issues with her old Netgear router.
Is there anything we can do to solve this problem without trying to convince the management company to reset the modem for her (I assume there is one, or several, somewhere in the building)?
Thanks!

That would most likely be the IP from the AE..
She would need to use the iOS version of the airport utility or the Mac version to actually see the WAN IP.
But you can fairly easily move the IP of the AE so it should function in a manner that is identical to the Netgear..
Go to the DHCP setup page and simply change the first pair of digits from 10.0 to 192.168 and see how it works.
I will get pictures for you from v6 utility.. shortly.
But it is important to check first what the WAN ip is.
The main Internet tab will show the WAN IP
In my case it is a private IP because I have the TC in bridge..

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    Hi,
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  • Time Capsule not connecting to internet properly

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