Airport Time Capsule wifi problems

My iPhone 5 will not connect to wifi when I come home from work. I will look at it later on and it is connected. My other apple devices(iPad 3rd gen, iPad mini retina, and another iPhone 5) will lose connection also. I can usually get them hooked back up by forgetting the network, restarting device, or restarting base station. My iPad will now not connect at all and all other devices are connected. Please help.

Now my ATC is giving me 3 different error messages. 1. Set up over WAN and it can decrease security.
Turn off setup over wan.
2. Base station does not have a valid IP address.
3.base station does not have any DNS server addresses.
Plug TC into your main modem by ethernet.. to WAN port of the TC. Do not use any other method of seutp.
If your main modem is a router as well.. put the TC in bridge mode manually.. ie edit and change the network tab to bridge.
If you main modem is a bridge device.. ie a pure cable modem.. the TC must be in router mode.. make sure it is.. dhcp + nat on the network tab.
Power down the modem and TC for at least 20min.. power modem up again.. wait 2 min, then power up the TC.
If you want more than generalisations you need to give us specifics.
What modem.. is it a router?
How is the TC connected to it?
Any screenshots you can give of the setup will help.

Similar Messages

Airport Time Capsule 2TB - Problem with Backups

Hello everybody,
I´m from Germany but I hope you understand my english. I have got a problem with my new Airport Time Capsule 2TB. I want to use it as a data storage, where all my pictures and videos are accessible via WIFI.
Copying the datas was no problem but now I want to make a backup of all the datas. For this purpose i created a RAID 0 out of two 1TB external hard drives. I connected the bay with these two hard drives in it with the Time Capsules USB interface. The problem is that no drives were displayed in the airport-programm ... Also non of my other USB hard drives were found. Only the Time Capsule´s partition "data" got found...
In the time machine program I can´t see the Time Capsule, so I can´t do a backup on the normal way... Even the "hard drive - program" from OS X didn´t show the Time Capsule.
It looks like they don´t want to know anything about each other ...
So, how can I realize to do a backup of the datas saved on my Time Capsule?
Thank you for your answers and sorry if my english is bad in some cases.

Ok.. can understand..
You have two problems.. maybe 3.
1. Time Machine (TM) does not work on network drives which includes Time Capsule.. so you simply cannot backup your pictures from a TC to a backup location using TM. It only works on locally connected drives.. you can use an alternative software like Carbon Copy Cloner .. I did check superduper but in the past it was not able to backup network source drives. You will need to check if the situation has improved.
2. The Time Capsule will not accept raid array disks.. it must be a standard hard disk on a USB drive that it has drivers for.. and that is far from every model out there. So not all plain single USB disk works.. almost no array disks work.
3. Your iphoto library if that is what you mean by pictures should not be on a network drive.. apple says it is going to be corrupted.
YMMV.. it is dangerous and only a matter of time.. if the pictures and videos are raw from camera that is fine.. it is only the iphoto (or aperture) library that is at risk.

Airport Time Capsule Shutdown problem

My 3TB 2014 Airport Time Capsule shuts down by itself approx once a week :Green light out with no wi-fi signal. Need to unplug and reconnect power to restart system. System has plenty of air flow, fan works and capsule body is cool.
Want to find out what is the cause and solution to prevent this repetitive shutdown problem.
Thanks
Dunkin888

This shutdown problem does not seem to apply to the Airport Extreme which does not have the Harddrive,
Yes, it does.
Re: My Airport Extreme intermittently shuts down completely.
Search here is now a hopeless failure but we do see the complaint fairly often.
And the same thing happens.. people return them and come back with the same problem.
There was some discussion as to the Airports being ultra sensitive to spikes.. or power dips.. so using it on a UPS was one recommendation..
I have found btw that the power supply design for universal, often works better in our part of the world on 240v than on 110v. If you happen to have an 110v to 240v transformer handy or cheaply available have a go running it on 240v. There are various methods used to handle 110v but voltage doubler on the primary circuit is one of the main ways it is done. That is a lot more susceptible to power spikes and dips than standard full wave rectifier.
In the end though.. power supply really should not shutdown.. AFAIK there is no soft off on them .. so for the power supply to shut down completely means it is in protection mode..
If you wanted to open and replace the supply with external 12v supply you probably can.. but so far nobody has trusted me with one.. and I think they are too issue prone to go buy one for myself to do experiments... although I am always keeping my eyes open for the dead ones.
See the teardown in
https://www.ifixit.com/Teardown/AirPort+Time+Capsule+A1470+%28Mini%21%29+Teardow n/15067
Then look at the link to the airport extreme.. they are identical except for the drive.. ie Apple has same power supply in both.. since it is under so much less load in the airport extreme yet they still have the problem I suspect it is fundamental design flaw in the supply.

Airport Time Capsule wifi not far enough

I just bought and installed an Airport Time Capule 3TB. It works great so far BUT it's installed in my office which is on one side of my house and on the first floor and my bedroom is on the second floor on the other side of the house. Any suggestions to extend the wifi so it will have a better signal on the other side of the house?
It's hard wired into my computer in my office so moving the unit isn't an option. Does Apple have something I can install midway thru the house to boost the signal?
Thanks for any help!

Does Apple have something I can install midway thru the house to boost the signal?
That would be an AirPort Express for a good choice, or an AirPort Extreme (same router as the new Time Capsule, but no hard drive built in) for the "best" choice.
http://www.apple.com/compare-wifi-models/

Time Capsule wifi problem

So I consider myself pretty saavy with this stuff, but right now even I am at a loss.
Moved to Utah and had to sign up with Comcast for internet. They shipped me a modem and I hooked my 1st Gen Time Capsule up to it and with some wifi issues, I got it to work. The issues were the typical ones where my Mac and iOS devices couldnt see the wifi broadcast by the TC.
Anyway, I didn't want to pay the rental fee so I picked up a Motorola SB5101. I plugged in the modem to the wall, the TC to the modem, and hardwired the Mac to the TC. When I look in the Airport Utility, it shows Internet and Time Capsule. Internet is green and has a valid IP/DNS. The TC is orange and compains of no DNS even though it shows one. I've also tried to use the OpenDNS and Google DNS addys to no avail. If I am hard wired to the TC, I can recieve internet just fine. If I try to connect with wifi on any device(mac, ipad, iphone, etc.) it never finishes trying to connect. It is odd though, because on my iphone when I back out of the wifi options, it shows the name of the router as though its connected, but never displays the wifi icon in place of the ATT 4G icons. I can also successfully use the iOS airport utility to look at the router settings.
When I am wired to the Time Capsule, my mac has internet access. When I look in Airport Utility, Internet is green and TC is orange with a no DNS error. I cant complete a connection to wifi, but it seems to be partially connected.
Any ideas guys? I've done all the power cycles. I have reset my PRAM. I have reset the network settings on my iPhone. I even did a total reset on the TC and ran through setup again.
The only thing that I can think of is that the modem is assigned both ipv4 and ipv6 IP/DNS addresses. I have my TC setup in Tunnel mode and have tried both ipv6 Native and the other type. No luck.

So I consider myself pretty saavy with this stuff, but right now even I am at a loss.
Moved to Utah and had to sign up with Comcast for internet. They shipped me a modem and I hooked my 1st Gen Time Capsule up to it and with some wifi issues, I got it to work. The issues were the typical ones where my Mac and iOS devices couldnt see the wifi broadcast by the TC.
Anyway, I didn't want to pay the rental fee so I picked up a Motorola SB5101. I plugged in the modem to the wall, the TC to the modem, and hardwired the Mac to the TC. When I look in the Airport Utility, it shows Internet and Time Capsule. Internet is green and has a valid IP/DNS. The TC is orange and compains of no DNS even though it shows one. I've also tried to use the OpenDNS and Google DNS addys to no avail. If I am hard wired to the TC, I can recieve internet just fine. If I try to connect with wifi on any device(mac, ipad, iphone, etc.) it never finishes trying to connect. It is odd though, because on my iphone when I back out of the wifi options, it shows the name of the router as though its connected, but never displays the wifi icon in place of the ATT 4G icons. I can also successfully use the iOS airport utility to look at the router settings.
When I am wired to the Time Capsule, my mac has internet access. When I look in Airport Utility, Internet is green and TC is orange with a no DNS error. I cant complete a connection to wifi, but it seems to be partially connected.
Any ideas guys? I've done all the power cycles. I have reset my PRAM. I have reset the network settings on my iPhone. I even did a total reset on the TC and ran through setup again.
The only thing that I can think of is that the modem is assigned both ipv4 and ipv6 IP/DNS addresses. I have my TC setup in Tunnel mode and have tried both ipv6 Native and the other type. No luck.

Cannot see NAS units after upgrading to Airport Time Capsule.

I just upgraded my router from a D-link DIR 655 to a new Airport Time Capsule and I cannot no longer see access my Drobo NAS units.
http://www.drobo.com/products/professionals/drobo-fs/
I am using Mountain Lion OS 10.8.5. I know when using OS 10.8.5 I have to ensure that DDServiced and DDServiced64 are Allowed. I have done this in the routers settings.
http://store.apple.com/ca/product/ME177AM/A/airport-time-capsule-2tb
I cannot see the NAS units on my PC (Windows) either.
My internet works (wirelessly and physicall) so the router is connecting to my modem correctly. However I cannot access these NAS units nor their shared holders on any comptures or wireless devices in my house.
Is the Airport Time Capsule the issue here? Is it compatible with the Drobo FS NAS?
Thanks

I am running the latest version of Drobo Dashbloard on both my Mac and PC 2.5.2.
I only see DDServiced64 under Apple Symbol to top left of Menu\System Preference\Security and Privacy\Firewall\Firewall Options.
Given that I cannot see the Drobos on either my Mac or PC I am wondering if:
1) is the new Apple Airport Time Capsule causing problems; or
2) is the Norton Antivirus that is on my PC conflicting with a setting on the Apple Airport Time Capsule
None of this was a problem when I used the previous router (D-link DIR 655). I could access both Drobos on both my Mac (wirelessly) and PC (physically connected to the the same router as Drobos via network cables).
When I was using my D-link DIR 655 I was using DCHP and using static IP Addresses for all my devinces in my house. Now when I changed my router over to the Apple Airport Time Capsule I did not opt to use DCHP. Could this be an issue. Note I am not having any problem with any of the other wireless devices in my house. I can see all my Sonos wireless music equipment. However I cannot see the two Drobos that are physically connected to my Apple Airport Time Capsule.
Thanks

New Airport Time Capsule Dropping Wifi/Internet with 7.7.1

Last week I bought a new Airport 2TB Time Capsule and had everything up and running within minutes. However, less than 24 hours later, the wifi signal started dropping devices all around the house. It started with the AppleTV, and eventually dropped our iPhones and iPad as well. The problem is one I've seen on these forums before (however, not with this new model).
I since exchanged it, and the new model is having the identical issues.
Basically, the problem is 1 of 3 things:
1. You'll look down at your iPhone (or whatever device that is wirelessly connected), and see a full wifi signal. However, you'll have lost access to the Internet. Using the AirPort app won't find the Airport Time Capsule. Sometimes turning off wifi on the iPhone and turning it back on fixes the issue, sometimes the Airport Time Capsule needs to be restarted.
2. The AirPort Time Capsule stops broadcasting SSID at random intervals. Even when standing right next to it, there is no way to join the network.
3. The Internet connection drops in the middle of a browsing session (usually while using an iPhone).
On both devices (the original new one, and the replacement exchange), I immediately ran the firmware update. So, I'm thinking this could be a firmware issue.
This router replaces a Linksys e3000 that was working flawlessly. It's connected to a Cox Cable Cisco DOCSIS 3.0 modem (modem only, no router). The AirPort Time Capsule runs in WPA2 protected mode. It's running DHCP and NAT, and 2.4 and 5ghz are currently running the same network name (although I've tried separating them to no effect).
I am at my wits end. I find it hard to believe that both of these routers are defective. And I also find it hard to believe that I'm doing something wrong in the setup of this simple device, considering I've been working with all kinds of very complicated routers for over a decade without this kind of problem.
So I come to you, community, for help!
Thank you in advance!

I don't have one.. but your testing is conclusive.. the TC is not stable on this firmware.. Apple will no doubt fix it .. I think their secrecy in marketing leads to less than adequate testing.. you are expecting to buy a mature product.. remember this is a ground breaker.. this is the first all new design since Gen1 TC.. all previous models used Maxell processor and chipset.. albeit with various wireless cards.. now it is broadcom.. processor and wireless.. this also runs apple written firmware.
Broadcom OEM firmware.(linux and hence open source) supplied to all manufacturers of products based on the chipset.. well that would be just wrong for apple... it has to be done in NETBSD,, so it is not open source.. the very thought.. open source.. . that would give everyone access to controls apple don't want you to have.. http setup even.. couldn't allow that.. so apple have to write the firmware from scratch and to match all those apple protocols. Hence where they are now now.
And your role is beta tester.. didn't you know.
Return it and stick with your Linksys (broadcom, Linux open source) until Gen 6 TC comes out.
Unless you like the bleeding edge.

My MacBook Pro is currently online via wifi, but the airport utility doesn't recognize the airport time capsule base station and has not backed up in 10 days

My early 2011 MacBook Pro 15 inch is currently online, with good (albeit slow... although that is due to the service provider) internet connectivity via wifi. The icon shows that I am connected to my network with full bars. I use an Airport Time Capsule as my wireless router, purchased late last year, and it has worked well until now. Internet comes via cable modem (provided by the cable company), and can be patchy and quirky, so I am often rebooting the modem, but the airport wifi router typically does not need to be rebooted with the modem to regain connectivity.
My problem is that my time capsule has not backed up in more than 10 days. When I went to investigate this, it claims it cannot find the time capsule. when I open the airport utility on the laptop it claims there is no airport connected (although there is the green light next to the internet icon). I checked on this using the airport utility app on my iPad, and it has no problem identifying the router as an airport time capsule. I did update the firmware on the router using the app on the iPad, but it made no difference to the laptop.
First question: Do you think this is a problem with the Airport router or my MacBook?
Second Question: what can I do about it?
My MacBook feels like it is on its last legs anyway, so I am currently looking at replacements, but I really want to make sure it is backed up in case it dies before the new one arrives!! On the other hand, we have serious power issues here, and while the router is on a UPS, the UPS battery is basically fried and conks out in about 5 minutes, so the Airport is constantly being cycled on and off, which I worry could also be causing problems with the proper operation of the device (although the fact that it works with the iPad makes me think that is not the case... but I don't really know).
Thanks!

My early 2011 MacBook Pro 15 inch is currently online, with good (albeit slow... although that is due to the service provider) internet connectivity via wifi. The icon shows that I am connected to my network with full bars. I use an Airport Time Capsule as my wireless router, purchased late last year, and it has worked well until now. Internet comes via cable modem (provided by the cable company), and can be patchy and quirky, so I am often rebooting the modem, but the airport wifi router typically does not need to be rebooted with the modem to regain connectivity.
My problem is that my time capsule has not backed up in more than 10 days. When I went to investigate this, it claims it cannot find the time capsule. when I open the airport utility on the laptop it claims there is no airport connected (although there is the green light next to the internet icon). I checked on this using the airport utility app on my iPad, and it has no problem identifying the router as an airport time capsule. I did update the firmware on the router using the app on the iPad, but it made no difference to the laptop.
First question: Do you think this is a problem with the Airport router or my MacBook?
Second Question: what can I do about it?
My MacBook feels like it is on its last legs anyway, so I am currently looking at replacements, but I really want to make sure it is backed up in case it dies before the new one arrives!! On the other hand, we have serious power issues here, and while the router is on a UPS, the UPS battery is basically fried and conks out in about 5 minutes, so the Airport is constantly being cycled on and off, which I worry could also be causing problems with the proper operation of the device (although the fact that it works with the iPad makes me think that is not the case... but I don't really know).
Thanks!

Using airport time capsule to create an internet connected network from pre existing wifi network

i bought an airport time capsule for college. I bought it to create a network for my dorm room so that I could take the pre existing wifi from the school and make my own mini network that I can hook my other stuff up to. Problem is that I don't have an ethernet hook up in my room so the network would have to be created from a wifi network rather that a ethernet hook up. Is this still possible? Alternate suggestions? I am afraid of either the college network blocking users from communication with other devices via the wifi, or the fact that my printer would be on a huge network for all to screw with.

Is this still possible?
NO, it won't work. Apple only works with apple.
Alternate suggestions?
I am sure your college has rules about not running your own wifi networks.. but anyway.. that is up to you.. the Apple TC cannot turn off 2.4ghz which would be handy.. so the only way to do this following the rules is ethernet. You can run a full network standalone on ethernet. And still use wireless for internet.
If you want to use wireless standalone this is also possible but you need to connect a second wifi USB dongle your Mac so you can have two networks at once.. You can use an express to connect to the college wireless and bridge that to the TC by ethernet.. then use the TC to create your own network.. since you cannot turn off 2.4ghz I guess how long the College IT people take to track you down should be hours. If you could just use 5ghz it would probably be ok.

AirPort Time Capsule (firmware v7.7.3) has slow wifi connection to new Surface Pro 3

I got a new Surface Pro 3 i7. I have all the updates for it. I ran into a problem that many others also ran into which was very slow WiFi performance. I utilized many troubleshooting methods and sources and I am currently inclined to believe this... the new Marvell AVASTAR Wireless-AC Network Controller drivers are not compatible with my Airport Time Capsule firmware version 7.7.3.
Has anyone else experienced this?
Is there another firmware version that works (older or newer)?
Details:
I tried all kinds of things, like changing the network drivers on the SP3 to many different versions. Many of the help forums recommended using the drivers dated 4/24/2014. This did seem to help, but not reliably. What I discovered is... if I connect using the SP3 WiFi to my network extension Airport Express on version 7.6.4, I reliably get 20-22 mbps (which is the best I can expect from my network and works great for my needs). But, when I connect to my primary network Airport Time Capsule, the best I can get is 1.5 mbps, but usually between .15 and .9 mbps. It's completely unusable in today's internet environment. At the same time, I used my iPhone and the Airport Utility to verify the connections. I used SpeedTest.net on my MacBook, iPad, iPhone and Win8.1 HP laptop to verify that every other device was getting the 20+mbps. And they did. Only the Surface Pro 3 couldn't perform when using WiFi through the Airport Time Capsule. The SP3 does achieve 20+ mbps like all my other devices, but only when connected to the Airport Express.
The articles I read said that the network drivers on the SP3 seem to require the routers to be updated to the latest versions. Both the Airport Time Capsule and the Airport Express seem to be updated. When I go into their settings using the Airport Utility, there are no updates available.
Of course this problem isn't replicated at the Microsoft store since they don't have apple routers. So, their response is to upgrade the routers. Extremely unhelpful when the Apple software is saying it is upgraded already. I can't believe this new Airport Time Capsule has to be retired because it isn't playing well with others, and I love the automatic backup it is providing for my MacBook. So, somehow, I need the Airport Time Capsule to work with the new WiFi card & drivers on my SP3, just like the SP3 is working properly with the Airport Express.

Thanks for your input!
1. No downgrade. Bummer, but understandable.
2. Completely agree!!! I did too and then I had to redo it because I couldn't install a driver. I had to start all over and reinstall Win 8 then Win 8.1 over it. It was a colossal waste of time and endless frustration. If I can just get it modestly working, I'll take it. It doesn't have to be perfect right now.
3. Great suggestion! And the Microsoft forums are also a buzz. One suggestion I tried (and it seems to be working) is to set a separate wireless network name for the 5ghz band. I haven't thoroughly tested it yet, but I'm hopeful. I t seems to have worked for some, but not others. The next thing I'll try is fixing the channel, but strangely, I didn't see that option in the AirPort Utility app on my iPhone. Is it only available through Mac/PC laptop/desktop software?
4. Yup. Sigh. I actually have an old linksys. I retired it when I went 100% apple. I was hoping that things would work smoother. And they did! Until this SP3 came into my life. Arg.
And and a few more details...
the AirPort Time Capsule is 802.11ac
the AirPort Express is 802.11n (2nd gen)
I'm wondering if it is the AC connection that is the issue. Maybe since the Express always connects with n, it is OK....
Nope. Just tested the SP3 again and it is maintaining it's connection to the AirPort Time Capsule utiling the 802.11a/n/ac mode and connecting to the 5Ghz special network name. So far so good... Fingers crossed...

There is a problem with your airport time capsule disk

Hello,
Since I got my airport time capsule and set it up, I got an error "there is a problem with your airport time capsule disk" and disk is not listed for setup or erase. The LED is flashing amber sine I turned on the first time.
The wifi is working fine as well as the internet connectivity.
I got the device from the online store and was shipped to my address in the states but I opened the box the first time in Saudi Arabia as I left the states immediately after receiving it.
Any advise on fixing this or a near by apple support center where I can get it in for repair / replacement?

Any advise on fixing this or a near by apple support center where I can get it in for repair / replacement?
I would first suggest that you perform a "factory default" reset on your Time Capsule (TC).
If that fails to remedy the problem, you can obtain technical support from Apple here.

WiFi Printer not being found on AirPort Time Capsule

Hi, I have an older HP Officejet 6500 that works fine via WiFi. I recently bought an Airport Time Capsule for Time Machine backups and a better wireless router (version is 7.7.3).
Suddenly, my WiFi HP printer, which is connected to the Airport Wireless Router, can't be found by any of my macs, iPhones, or iPads. I had no problem printing from any of these devices when the printer was connected to my previous wireless router.
I've searched and searched this evening for help and can't find any solutions. I've tried resetting, checking for firmware upgrades, unplugging the printer and router. No luck so far.
Thanks in advance for your help!
Desperate in Texas!!!

I suggest deleting your existing printer from System Preferences > Printers & Scanners, and adding it again. Better yet is to "reset the printing system" as described here: Mac OS X: How to reset the printing system
After you do that you will need to add the printer again according to the instructions here:
OS X Yosemite: Add or remove a printer

Airport Time Capsule Caused iPhone Wifi Gray Out

My new Airport Time Capsule (2 TB) and my MacBook Pro connect via wifi, but my iPhone 4S (iOS 6.1.3 upgrade months ago - no problems) did not detect my TC. The iPhone wifi icon disappeared while I was looking for my TC in the list of wifi signals and wifi is now grayed out in my iPhone Settings. I tried the various remedies for wifi gray out many people apparently experienced upon iOS 6.1.3 upgrade, but none worked, not even delete/restore. Does anyone have any suggestions? Has anyone heard of this happening during TC setup? Thanks.

Apple claims the Airport Time Capsule had nothing to do with the iPhone gray out issue, which they say is an out of warranty iPhone hardware issue. The apparent solution is to purchase a new iPhone 4s for $199.
I had my iPhone a little over 500 days. Let's call it 500 even, which is 720,000 minutes or 43,200,00 seconds.
Qs: What is the probability that a wifi hardware flaw unrelated to my attempt to establish a wifi link to the TC would materialize in the very minute of a link attempt? What is the probability of witnessing the resulting the gray out the very second it occurred?
(I know some of you are thinking the probabilities are 100% for me. Very funny.)

How can I set up mhy Airport Express to extend my Time Capsule wifi wirelessly

I want to extend my wifi off my Time Capsule with an Airport Experess in a part of my house that has no data cable ran to it. How do I do this?
Thanks

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Bob Timmons has posted in the AirPort community.
How can I set up mhy Airport Express to extend my Time Capsule wifi wirelessly
Assuming that you have the model A1264 or A1392 version of the Express, it must be located where it can receive a strong wireless signal from the Time Capsule to be able to extend it correctly.
A good general location would be a point that is about half way between the Time Capsule and other area that needs more wireless coverage.
You will use AirPort Utility on your computer to configure the Express. An iPhone or iPad could be used as well.
We can provide more help....if you need it....but we'll need to know what version of AirPort Utility that you are using on your computer....or whether you want to use an iPhone or iPad to setup the Express.
https://discussions.apple.com/servlet/JiveServlet/downloadImage/2-26506753-46613 2/AboutAirPortUtility.png
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Hi i would like to know how to extend the range of my time capsule wifi network(500G 802.11n) using an airport express. i have a double storey home and would like to extend range to my upstairs bedrooms.i have a time capsules network setup via a netgear a

hi i would like to know how to extend the range of my time capsule wifi network(500G 802.11n) using an airport express. i have a double storey home and would like to extend range to my upstairs bedrooms.i have a time capsules network setup via a netgear adsl.i have a second imac upstairs which connects to time capsule wifi network (it is within range as it is directly abobe on 1st floor)
could you tell me how best to set airport express up to extend my wifi range?

Greetings,
This is called an "Extended wireless network".
Read this article for details and steps on how to extend your TimeCapsule's network:
http://support.apple.com/kb/HT4259
Cheers.

Airport Time Capsule wifi problems

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