Airport Utility 5.4.2 was unable to find Airport Extreme base station.

I downloaded the new Airport Utility 5.4.2 to my 2009 24" iMac with Snow Leopard. Now it is unable to find my Airport Extreme base station or Airport Express. My iMac is connected to the network via the Airport Extreme base station but the Airport Utility cannot find it. All I get is this message "Airport Utility was unable to find any Apply wireless devices. Make sure the Apple wireless device you want to set up is plugged in and in range of your computer and then click rescan to try again". I clicked rescan numerous time with no luck. I even downloaded the Airport Utility 5.4.2 again with no luck. What is wrong??? Everything was working fine until I downloaded the Airport Utility 5.4.2.

Thanks for the info.
Following your same steps exactly, I am able to save the configuration file to the desktop, or navigate to another folder to save it at that location.
I was able to do this previously with 10.5.x and with current Snow Leopard. Notice that you list 10.4.x as your operating system. If you are still running this OS, it could be that 10.4.x does not allow this feature with 5.4.2?
Not sure if downloading another copy of 5.4.2 would be worth the pain, as I'm inclined to believe that it probably would not help solve your issue. If you decide to do this, please post back with your results.

Similar Messages

Airport Utility cannot find my Extreme base station but everything works!

I must be going crazty, but I can't figure this one out. I've had my Extreme and Express configured since November of 2007. Airport Utility would always find them and let me look at the configuration. I don't believe that anything major has changed on my laptop. Today I went to run Airport Utility and it cannot find my 2 stations. Again, everything is working, I can surf the net, from various laptops throughout my house.
I had to do a factory reset to the extreme, and thankfully I remembered the 10.0.1.1/public and was able to reload a baseconfig I had. After this I still couldn't find the extreme nor the express with Airport Utility.
Does anyone have any suggestions? Why would Airport Utility stop finding my stations?
Any help would be amazing.
Thanks,
Frank

My Airport utility cannot find my base station either, and I can't print. But I can access the Internet!
The base station just "vanished" one day after working perfectly for about two months. I first discovered this when I was unable to print - I began troubleshooting by entering the utility, only to discover the base station was not listed.
I finally deleted my networking settings in Vista, and then did a factory reset on the Aiport Extreme. I then set everything up from scratch again to successful resolution.
Then again one day a short time after that, it vanished again! In frustration, I disconnected Airport and put it away. I tried setting up a new Dlink I purchased to replace the Airport, but the Dlink didn't work either!!! Dlink tech support couldn't fix the problem and suggested I get my money back. I then, as a last ditch attempt, reconnected the Airport. It automatically found the base station without me doing anything besides just hooking it back up!
It worked for about two weeks and now it vanished again! The utility upgrade released the other day has not fixed this problem. I guess I'll delete networking connections again in Vista, and do a factory reset to Airport again.
I guess Airport and Vista just don't play well together.

I want to set up a roaming network. I have directions. I have an extreme set up and working. I need to add an express. When I open airport utility I get the internet pic of internet and the base station. How do a get to the setting screens?

Directions require that I change settings on the base station on the screen that interent connection, TCP/IP DHCP NAT how do I get to that screen through airport utility.
Then I need to for my express to get to the screen the screen for wireless.
This has changed since last time I did this.
How do I get to the screens.

Your existing Extreme might already be configured in Bridge Mode. As long as the Extreme is working now, do not change any settings on the Extreme.
Apple incorrectly assumes that all users are connecting to a simple modem when most users are connecting to gateway devices....combination modem/routers.
You probably are as well and Bridge Mode would be the correct setting when connecting to that type of device.

Set up an Airport Express as an extender for an Extreme base station

Thanksgiving Friday arrived, and I was excited to see my Airport Express arrived in the mail. My plan was to use it to extend my Wifi from my Airport Base Station. I will fast forward past some of what I did (unless you need the details to help me), but I am now at a point where my Macbook recognizes the Extreme in Airport Utility (I lost even that at one point last night) as it always has, but It does not recognize the Express. In other words, when I open the utility, the Extreme shows up in the left pane, and the Express is nowhere to be found.
In going through the set up procedures the Mac did recognize the Express at first, but I must have screwed something up. I have done hard resets on the Express, and I have done resets and reboots of the Extreme, modem and Mac. The Express is plugged in and giving my the flashing amber light. I am definitely in range of the Express, and the Express is in range of the Extreme.
HELP!

You'll need to jot down a setting that the AirPort Extreme (AEBS) is using in order to give the AirPort Express (AX) the correct setting.
Open AirPort Utility, select your AEBS and click Manual Setup
Click the Wireless tab below the row of icons
Jot down the setting that you see for Wireless Security
Close AirPort Utility
Hold in the reset button on the AirPort Express until you see the amber light begin to blink more quickly and then release.
Temporarily, position the AX near your AirPort Extreme and connect an ethernet cable from your computer to the AirPort Express
Open AirPort Utility, select the AX and click Manual Setup
Click the Base Station tab below the icons to name your device, establish a device password (write this down) and adjust time settings
Click the Wireless tab
Wireless Mode = Extend a wireless network
Wireless Network Name = Exact same name as your AirPort Extreme wireless network
Enter a check mark next to Allow wireless clients
Wireless Security = Exact same setting as your AEBS that you wrote down
Wireless Password = Same password that your AEBS network is using
Confirm Password
Click Update at the lower right and the AX will restart. You can close AirPort Utility and disconnect the ethernet cable once you see the message that the settings have been saved to the AX.
After 30-45 seconds, you should have a green light on the AX. Now you can move the AX where it is needed and power it back up again. The ethernet port on the AX is also enabled in this type of configuration if you need to connect an ethernet device.
Assuming no major obstructions, a good starting location for the AX is a point that is about 1/2 to 2/3 the distance from your AirPort Extreme and the area that needs more coverage. The AX can only "extend" what it receives, so if you position it too far away, it will extend a weak signal.
Message was edited by: Bob Timmons

How do I make my Airport Extreme Base Station stop asking to update?

For awhile my Airport base station has been periodically asking to update its firmware. But since everything is working fine and I've seen reports of windows computers having trouble connecting after stepping up to that version I'd rather leave it be. Is there any way to force it to stop checking/asking? It's a bit annoying that every time I turn on my computer the Airport Utility pops up demanding my attention.

Open AirPort Utility on your Mac and click Manual Setup
Click the Base Station tab/label located just below the row of icons at the top of the window
Click the Options button near the bottom of the window
Remove the check mark next to Check for Firmware Updates on the next window
Click Done, then click Update to save your new settings and allow 25-30 seconds for the AirPort Extreme to restart and power back up

Trying to set up time capsule but keep getting message stating airport utility was unable to find any airport wireless device. What do I do know?

Trying to set up my time capsule on my imac.
Keep getting message "Airport utility was unable to find any airport wireless devices."
What do I do now?
joglenn

When having difficulties accessing the Time Capsule (TC) via the AirPort Utility, try the following, in order checking accessibility with the utility after each step:
Check the local connection. If you are trying to access the TC wirelessly, make sure that you are connected to its wireless network before running the AirPort Utility to administer it. If you are still unable to access it with the utility, temporarily connect your computer directly using an Ethernet cable to one of the TC's LAN ports.
Power cycle the base station. Remove the power adapter's plug from the power outlet, and then, wait 15 seconds before plugging it back in.
Perform a "factory default" reset on the base station.
Finally, if you are attempting to access the TC via an Ethernet connection, be sure that your Ethernet port is NOT configured for Jumbo Frames, i.e., using an MTU of 9000+.

"Airport Utility was unable to find your Airport after restarting"

Airport Express B has been working great for two years, and suddenly it can't be found in Airport Utility.
When I hard reset it, and re-set it up again, I go through the whole procedure, using the Utility to write the new settings : "The settings for this Airport Express have been successfully updated...waiting for Airport Express to restart" and at that point nothing happens - the light stays continuously green, no restart, and shortly afterwards I get the failure message "Airport Utility was unable to find your Airport wireless device after restarting".
I come out of Airport Utility, reopen it, and it can't find the Airport Express. Nothing. A £65 brick that has ceased to be, and this forum is full of people with similar problems. I've tried all of the fixes, including hard-wiring it using Ethernet, and again it goes through the whole procedure abut when trying to restart the AE, fails to find it.
Are Apple making any response to these issues ?

Thanks Martin - I can download it from the Apple website, according to this discussion :
http://discussions.apple.com/thread.jspa?threadID=1085243&tstart=30
My concern is that a) it may not work with an Intel MBP, and that it may break my Airport - totally. Could you let me know what you're running it on ?

Airport Utility was unable to find your Airport device after restarting.

- I just updated the firmware on my base station (it a white dome?? i think snow?) to 5.7
- I am running AirPort Utility 5.5.2 (also recently updated)
- I have (3) AirPort Expresses (just updated firmware yesterday) and now are not being seen in the airport utility. They had been running for about two years just fine.
I have done a hard reset and was then able to see the Airport Express and go through set up. Upon finalizing the set up I get this message:
"Airport Utility was unable to find your Airport device after restarting."
This is happening with all 3 AirPort Expresses

Hello !
I had the same kind of problems when I upgraded to the latest version of Airport (5,7).
The Airport express seemed to have been disconnected, and nothing I could do to reconfigure it, after hard resetting it, seemed to be working.
I did two or three hard resets before remembering having been in a situation like that a while ago.
I went back to the Mini, **deactivated the firewall (in the "preferences" panel), then deactivated also the firewall of the Modem/router provided for my internet connection. Then I went in the other room and did another hard reset of the Airport express, came back in the mini's room, opened the Airport utility, the icon of the Airport express was already visible (which wasn't the case before... ), did the re-configuring.
The reconfigured Airport express reappeared very quickly, then I reactivated the firewalls of the Mini and the router. Voilà !
It took less than two minutes !
And since then the Mini have been streaming music without a glitch to the Airport express.
I hope this will help you and others !

"Airport Utility was unable to find your airport wireless device"

I recently bought an Airport Extreme to replace a D-Link DGL4300. My network is as follows: DSL > Modem > Airport Extreme > Ethernet and Wireless clients (wireless clients include my iMac and my wife's MacBook). This worked fine for about 2 weeks, until my wife's MacBook started having connectivity issues. I did a soft reset on the Airport Extreme, and . . . poof. No internet for anyone. I did a hard reset and used the saved profile that had previously worked (for at least my computer), and after the Airport Extreme restarted, I received the dreaded "Airport Utility was unable to find your airport wireless device". I have repeated this cycle several times with complete power-downs of the modem, the Airport Extreme and all clients, with no change in result.
What's odd is that even though Airport Utility can't find the Airport Extreme, my home network works fine (i.e., all clients can talk to an internal media server and each other), but there is no internet at all. Any ideas?

Alex Fisch wrote:
"Airport Utility was unable to find your airport wireless device"
Until you can complete the configuration process, try connecting your Mac to the AirPort Extreme with an Ethernet cable to see if that allows AirPort Utility to see the Extreme.

HT3728 Base station error, air port utility was unable to find my airport device. Why does it say this when it recognizes my airport on the computer? Yellow light has been on

Base station error, air port utility was unable to find my airport device. Why does it say this when it recognizes my airport on the computer? Yellow light has been on

On the older version of the AE you can still use older airport utility.
But once you load the new one you cannot easily go back.. you can load an older 5.6 version though.. instructions below.
For 6.3 you need to run ipv6 local link.
see http://support.apple.com/kb/TS4597
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
Leave the package open on the desktop so you can see the file. AirportUtility56.pkg
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. If your Mac refuses to run the software, because it wasn’t downloaded from the Apple store, go to security in preferences and allow other software to work.. this is limitation of trade methinks. You can set back later if you like.
Now drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. in finder, open the new directory, drill down.. applications, utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall version 6 (now 6.3 if you updated) so don't try.. and you cannot or should not run them both at the same time.. although I have had no problems when doing so.

AirPort Utility was unable to find any AirPort base stations...

I recently purchased a new AirPort Extreme base station 802.11n, and I followed the manual to get it set up. I installed the software, but when I launch AirPort Utility it cannot detect my base station. (I get the above error message).
I've got an old G4 desktop mac (QuickSilver model) running OSX 10.4.10, and it's got the original AirPort card installed. I've made sure AirPort it turned on in my menu bar.
I decided to set up my base station by connecting an Ethernet cable directly from my base station into my Mac, and set up my network that way. But as soon as I try it wireless, then AirPort utility looses the base station.
My base station is connected to a Netgear ADSL2+ Modem Router DG834. (The router and my internet connection are working fine). I've got all solid green lights on the router and the base station.
Is there some compatibility issue with my old AirPort card and my new base station? Or do I have a faulty card maybe?
Any advice appreciated.
Thanks, Tom.

I have the same setup as you and I had problems like yours. For some reason the old airport card doesn't seem to work with the new airport extreme base station if you are using WEP encryption. WPA works fine. In order to connect to your new base station so that you can administer it with the new Airport utility try this first: If the airport icon is displayed on your tool bar, click on it and select other. Enter your network name and password. With a little luck you will now be connected to your base station and it will be found by airport utility. If that doesn't work. Press the rest button on the back of the base station and hold it for at least one minute. That should completely rest your base station so that it is not encrypted. You should then be able to select it from the drop down menu when you click on the airport icon on the tool bar. Once you are connected, airport utility will find it.

"Airport was unable to find your base station after restarting"

Trying to connect AX to my HP printer for wireless printing. Walk through the process of joining my wireless network, everything appears to work (finds my base station, finds my wireless network). When I finish the final step, macbook appears to hang but then comes back with this error message "Airport was unable to find your base station after restarting"..."problem rejoining the wireless network or finding the base station". I then go into Airport Utility again and base station is gone. I have to reset AX to factory setting (removing any profiles) before Utility recognizes AX again. I repeat process...same results, ugh. Any help would be appreciated.

I updated to 7.3.1, and just wasted 3 hours getting my Airport Express working again. What a nightmare.
Flashing amber light after update to 7.3.1 and not found by Airport Utility. Hard reset allows Airport Utility to find it, but after configuration never found again and get flashing amber light, until hard reset again...
Here are the steps that worked for me to get back to 7.3. and functional Airport Express.
1) I had ethernet connected, I was unclear whether ethernet doing anything but desperate. Performing reset from MacBook with airport on.
2) Hard reset on Airport Express so that Airport Utility can find it. (i.e. press reset button for 5-10 seconds until light flashes amber 4 times. The factory reset did not seem to work.)
3) Cross fingers that Airport Express shows up in Airport Utility. (Did most times for me, but not always.)
4) Hold down Option key and select Check for Updates from Airport Utility application menu. This allows selecting old updates.
5) Download 7.3.
6) Click Manual Setup (for the Airport Express)
7) Select Upload Firmware from the Base Station menu
8) Select 7.3, apply, cross fingers
After applying 7.3 may need to do one more hard reset, I am not sure if it showed up again on its own. However, once available in Airport Utility and once again with the 7.3 firmware, was able to configure and get working again as normal.
Apple link with tips for firmware and Airport Utility:
http://support.apple.com/kb/HT1218

How can I get Airport Admin Utility to Locate My Extreme Base Station?

In an effort to repair some network connection problems I was having with my ISP (or so I thought), I reset my Airport Extreme Base station today. I have been unable to get it back to normal since. I'm currently connected to my ISP through an Ethernet connection directly from my modum to my iBookG4. Now, when I try to re-established the old network connections with my Airport Extreme, I cannt get the system to recognize a base station. When I use the Airport Admin Utility, the window pops up and *** me to select a base station, but there are none in the window. When I rescan, nothing comes up. The airport setuup utility has been no help either. Any ideas how to get my base station back? Thanks!

Hi, Tesserax:
Thanks so much for your reply. I tried the direct connection, as suggested in a previous message I saw on this board. Didn't work for some reason. Lucky for me, one of my neighbors works in the tech department of a nearby Apple Store. Last night he was able to get the base station working again. I wish I could share how he did it on this message board, but it was beyond my modest understanding. Again, thanks for taking the time to reply!
Best, Kevin

Airport Utility cant connect to Airport Extreme Base Station, Error code -4

I am unable to use my Apple-product. Earlier it worked, with these settings: The Airport Extreme Base Station worked as a Gigabit switch and an Access Point. It was not supposed to work as a router, since I have a server "on the far side" of the AEBS.
In any case, it worked for a while. Then it started to act strangely, so I tried to check its settings. I was unable, so I did a factory reset. And haven´t been able to connect (for configuring) since. (It still works as a router and access point, but with the default settings, and with a blinking yellow led.)
When I use the Airport Utility (5.5.1) connected with a cable it finds nothing. Should I be able to configure it wired? When I connect wireless to the default "Apple Network XXXXXX" it finds the Airport Extreme "with default settings". I click "continue" or "Manual setting", and it says "Detecting wireless Apple Devices" (bear in mind that I translate the messages from swedish, It might get wrong), and then after a minute:
An error occurred while trying to access the base station. Make sure your network connection is valid and try again. Error Code: -4
I have shut off the firewall in both Windows and Panda Cloud Office Protection. I have tried to make lots of factory resets.

See this article for instructions on how to install AirPort Utility 5.6 for Lion on Mountain Lion:
http://www.macworld.com/article/1167965/mountain_lion_and_the_ancient_airport_ba se_station.html

Airport utility no longer recognizes my Airport Extreme Base Station, which had been set up to extend a wifi network

Hi. In November I set up my airport extreme base station (5th generation I believe) to wirelessly extend the wifi network we use at home to see if it would increase download speeds. Before doing that, I did a factory reset of my airport extreme, and the owner of the airport extreme to which the ethernet cable is attached made changes to his network to allow it to be extended. I folllowed all the directions from the apple support pages, and finally got it to work. I could even access a portable hard drive which I attached to the airport extreme base station being used as the extension. Then a week or so ago I noticed that my laptop would no longer connect to my base station. I did not have time to look into it until this week. Airport utility, either on my Mac or iphone no longer recognizes my base station. My mac is running OS X 10.10.1 and my iPhone is running iOS 8.1.2 I have tried both hard, soft and factory resets of my base station to no avail. The only thing that has changed after doing that, is that when I do a soft reset of my base station, a neighbors airport express appears when it never did before. I can't actually connect to it, but it does try. Then after approximately 5 minutes, it disappears from my list.
Today I went and pulled out my OLD AIRPORT EXTREME base station... you know, the one that looks like a space ship and is running wifi 802.1 b/c? airport utility DOES locate and display that, but airport utility returns a message stating that it cannot be set up by this software. I am attaching an image of that.
Thank you,
John
Does this have anything to do with the fact that 'Back to My Mac' is probably enabled?

I think the initial problem is that your iPhone was connected to an open network that wasn't yours.
Go to Settings > WiFi and "Forget" the network created by that AirPort Extreme, it's older than dirt. Forget your neighbor's network also.
Perform the equivalent actions with your Mac: System Preferences > Network > Wi-Fi > Advanced... Delete every network that appears, including your own.
Then, connect to your own network on all your devices, after which you ought to be able to use any of them and configure your Extreme without any difficulty. You may need to start over with a "hard reset" on both the main AirPort Extreme and the one extending its network.
Does this have anything to do with the fact that 'Back to My Mac' is probably enabled?
Not exactly, but using iCloud Keychain will populate all your devices with the names of preferred networks that any of them connect to, no matter where they are. I don't know why Apple considers that a beneficial feature.

Airport Utility 5.4.2 was unable to find Airport Extreme base station.

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