Airport Utility and Firewall Difficulties

I am running Windows 7 with a Time Capsule and Airport Express for NAS, wireless routing, and Airplay. The TC is connected to the Win 7 desktop via ethernet and we have a Vista laptop and iPhones which connect wirelessly to the network.
I also have a Webroot internet security program for antivirus and firewall which seems to be interfering with Airport Utility finding the TC and AE. If I disable the firewall and reboot, the devices appear in APutil. Windows Firewall is disabled and not used.
I have included the APutil.exe, APagent.exe, iTunes.exe, and a few other Apple executables in the security exceptions to allow their traffic but APutil still can't see the devices. The wireless internet connection still works but Airplay will not. Is there another Webroot setting I need to change?
Alternatively, would I still be protected if I shut off the Webroot firewall function and allowed the NAT Firewall in the Apple hardware to operate? Is there anything I need to do in the Airport Utility to make this happen?
Many thanks in advance from a wireless newbie.

iTunes uses UDP port 5353 to locate AirPort Express base stations that can be destinations for your AirTunes music stream. Make sure this port is allowed through your firewall.
The following link contains a list of all the ports tha apple uses with it's software.
http://support.apple.com/kb/TS1629?viewlocale=en_US

Similar Messages

I am trying to setup my new time capsule but it is not working. after entering the airport utility and locating the TC, after I tell the program to continue, the unit just disappear and the setup menu says there is an error. Any idea of what is happening?

I am trying to setup my new time capsule but it is not working. after entering the airport utility and locating the TC, after I tell the program to continue, the unit just disappear from the menu and the setup menu says there is an error. I tried using the wireless connection, and also the cable, but none worked. Any idea of what could be happening?

What are you setting it up as.. join wireless network .. the very worst setup, it will disappear.. reboot the whole network in order modem. router TC.. clients and it will likely reappear.
Tell us what network setup you are using..
If you setup with cable to a computer completely isolated from the network with TC also isolated.. finish the setup of everything you want. .before update.. then plug it into the network. .then restart everything in correct order.. it will work most of the time.

HT201250 What is Airport Utility and why do I need to access this in order to backup my iMac using Time Machine...PLEASE??

What is Airport Utility and why do I need to access Airport witeless devices in order to backup my iMac using Time Machine...HELP!!! PLEASE??

AirPort Utility is required to configure an Apple AirPort Base Station or Time Capsule.
Time Machine can use a Time Capsule or a locally connected volume. You only need to use AirPort Utility if you are using a Time Capsule.

Trying to reconnect airport express to time machine but express not showing up in base station. unfortunately clicked forgot in airport utility and express no longer shows up. how to reconnect?

trying to reconnect airport express to time machine but express not showing up in base station. unfortunately clicked forgot in airport utility and express no longer shows up. how to reconnect?

I would recommend setting the wireless encryption on the AirPort Express BEFORE configuring it for the AirPort Extreme in this case. This issue also comes up often when configuring AirPorts into a WDS.
If setting up security in my recommend order does not work, temporarily connect the Express by Ethernet to the Extreme; make the security changes, and then, move the Express back to the desired location.

Printer problem with Airport Utility and Epson CX5500

Hi,
I recently bought an iMac '24 2.66 Computer and was able to set up my internet through an airport. When it came to hooking up a wireless Epson CX5500 printer, the airport recognized it, but when it came to print in the printing queue it simply wont print. I was able to find a very helpful post that would possibly be my next step in fixing it (probably just a program error or hook up)
Here is that post:
ideapod
*Posts: 5*
*Registered: Jul 16, 2007*
*Re: Problem connecting a Epson USB Printer*
*Posted: Sep 29, 2008 5:42 AM in response to: tonys28661 *
+Hi there,+
+I had the same problem, but with an Epson CX5500.+
+Firstly, BTW - I found out there IS a list of supported printers: http://support.apple.com/kb/HT1370?viewlocale=en_US. Before you scream - "that's leopard you idiot"; in the table, if the printer is listed with a MODERN driver, then it will work with Airport Base Station - eg TimeCapsule.+
+Next. My problem was solved by deleting the spaces put into the printer name by timecapsule. When the printer is recognised it was called "Epson CX 5500". My Macbook printer service then set up a Queue which was mdns://...Epson%20CX%205500... Note - substitution of %20 for space in the name. I removed the spaces from the name via airport utility, manual set up, printers. Now the macbook could print to it.+
Cheers,
Mark
The problem that i have is the step by step process of altering this or finding it. As i made the name of the shared printer EPSONStylusCX5500 but could not acess the printer name one to change it. The url link still shows the 20%. If someone could please take the time to explain on how to do it, then maybe just maybe, i would be able to print wirelessly. Any other ideas or even cheap printers that would work without a problem as i would simply go out and buy one instead. Thanks.

When you say.....
I cannot get it to work with AirPort Utility....
What does not work? Can you open up AirPort Utility and take us through the steps? What happens after each step?

Time Capsule Connectivity Problem with Airport Utility and Mavericks

I have a Time Capsule from 2011 which worked perfectly with my IMac and Airport Utility 5.6.1 but since the upgrade to Mavericks, I cannot get it to work with Airport Utility. Any help much appreciated. Thanks.

When you say.....
I cannot get it to work with AirPort Utility....
What does not work? Can you open up AirPort Utility and take us through the steps? What happens after each step?

My Windows XP AirPort util and Bonjour can't find any wireless device

I have both macbook and a PC laptop.
I just started using my TimeCapsula and all features (Internet gateway, access to the USB printer and the external harddisk) are visible and working fine when using my macbook.
My PC wireless card seems to be working fine too and I can access the Internet using the Airport gateway.
My problem is that Airport Util and Bonjour on my PC "can't find any wireless devices" (even though It is clearly working fine) and therefore don't detect/mount the external drive or the Printer.
Thanks!

How do your Extreme and Express connect to one another? Wired Ethernet between the two, or wirelessly?
Try unplugging the Express. Does that change anything?
Wireless interference could cause the symptoms you're describing. Even though you did nothing to your wireless network, the presence of other wireless networks or introduction of nearby devices will bring interference where there was none before.
AirPort and Bluetooth: Potential sources of interference for wireless devices and networks
Try changing wireless channels; use "automatic" unless you have reason to use a specified channel. Try checking "interference robustness". Altering these settings may help, but they could make things worse.
If you are unable to configure a device over Airport, or changing a setting leaves you unable to configure it wirelessly, connect its Ethernet port to your computer's Ethernet port and Airport Utility should find it.
As a last resort, try a "hard reset" followed by re-configuring the Extreme, Express, or both. Start by removing your Express from the network. Re-configure the Extreme and see if that fixes things. If it does, add the Express to your network and re-configure it as well.
AirPort troubleshooting guide
I open airport utility ... can not locate any of my wireless devises, airport extreme base,, airport express, apple tv, wifi printer.
AirPort Utility will only detect Apple AirPort base stations (Extreme, Express, Time Capsule) for purposes of configuring them. It is not designed to detect or configure other wireless devices like your printer.

HT6114 AirPort Utility and AirPlay no longer works after 10.9.2 upgrade.

After upgrading to v10.9.2 last night, iTunes no longer shows my AirPlay speakers (attached to an AirPort Express) as available (other devices on same network see them fine still).
After upgrading to v10.9.2 the AirPort Utility can no longer see/connect to manage the Airport Extreme Time Capsule or the AirPort Express (the Wifi works, I'm associated to the SSID and sufring the web just fine, but I can no longer manage the devices - they don't even show up (marked as 'missing' with the option to 'forget' them in the GUI).

This worked for me.
Joseph Rose's solution (in another discussion) finally fixed Airplay for me. I now have mirroring and extended Airplay functions again. It was a long road, but in the end, removing Air Parrot and Air Display was the solution for me.
Solution:
Ran the Air Display uninstaller that I found by searching in spotlight.
Ran the Air Parrot removal tool & confirmed that the files were deleted based on instructions from their website.
Thanks to all that participated and spent their valuable time offering assistance!

Airport Express and Firewall

I have the most recent firmware on my Airport Express and have recently installed McAfee Security Center. When the Firewall is on, I can't access my remote speakers. When it is off I can. I have:
Added the IP address of the Airport Express as a trusted IP.
Added complete access for iTunes, Bonjour, and Airport Base Station Agent
Added access to UDP port 5353 for Airport discovery
Added ROAP access for ports 5000, 6000, and 6001 (just for good measure)
Added access to ports 42000-42999 for Radio Streaming
Added access to ports 554 and 7070 for RTSP
The problem remains. Firewall off - it works. Firewall on - it doesn't work.
Any thoughts?

Before one of the last updates, I could access external HD via Airport USB. Now I cannot. Before updates, I could not access the 2 printers via AP USB; now I can. I makes no difference when I turn off firwall. All 3 devices go into USB hub. My computer does not recognize that there is an ext HD. Any suggestions??

Airport extreme does not appear in airport utility and will not reset

Hi,
Here's the problem: My base station wasn't letting me reconfigure its settings via ethernet or airport. I unplugged all cables and performed a hard reset. Now, it will not appear in airport utility either on ethernet or wireless, and it will not revert to the factory 'Apple Network #######' broadcast. It is still showing the name of the previous network in my computer's airport settings. Also, running iStumbler, it too does not see a new network.
Question: Is it fried? If not, what should I do?
Thanks.

I'm may be having the same problem:
Airport Utility doesn't find the base station, despite being connected with ethernet and even now while I'm actually connected to the internet through it via Airport. In my first experience, I reset the base station, and then it did show up, though, as you said, not reset to factory defaults. On another occasion, it wasn't showing up again, but did the next morning when I sat down. Weird. This is on an Alum. PB 15" running Tiger (10.4.11). I also just got an Oct 08 MBPro with 10.5.5 and it's copy of Airport Utility is finding the base station right now while this machine is not. Is this some kind of bug? Both copies of Airport Utility are 5.3.2 (532.8)

Airport Utility and new AirPort Express - Window XP

I have a desktop PC that is hardwired into my wireless router and a laptop PC that is connected wirelessly, both are running Windows XP. My AirPort Utility on my Desktop will not recognise my new AirPort Express, but my wireless laptop will. Here's the fun part....when I click on the "Continue" button to complete the initial setup the Utility goes through the "Connecting To Network" procedure but does NOT continue past. Same thing happens if I click "Manual Setup"I have reset the AirPort Express and still have no luck. Not sure what to do now...can anyone help?

There are many in the same situation. See this thread
https://discussions.apple.com/message/23470358#23470358
And there is a fix but Apple keep deleting messages that mention it.

Time Machine, AirPort Utility, and Time Capsule broken in Mavericks?

Hi all, I’ve got a befuddling Time Machine/Time Capsule/Airport problem that I can’t seem to sort out.
On my pristine 2-day-old iMac (late 2013, running 10.9.1), I’m trying to set up Time Machine to back up to a new-ish 3TB Time Capsule. Initially it worked fine for the first backup, but subsequent backups failed because “backup disk could not be found.”
So I tried giving the TC a shorter name. The first backup under the new name worked a treat, but subsequent backups failed.
In Time Machine system pref pane, I deleted the Time Capsule, intending to try again with a new, even shorter name. But then when I went into AirPort Utility to change the Time Capsule name, it told me that “no configured AirPort base stations have been found.” I assumed that I was just deleting it as a choice on the backup disk list, but now I'm wondering, did the Time Machine pref actually delete the actual disk? In the AirPort Utility window, Time Capsule appears in the "other wi-fi" devices list, yet when I click it, it says "error reading settings."
Here are some other random details that may or may not pertain:
On the new iMac, I tried to mount the TC disk image, but Connect To Server reports that the connection fails because “the server may not exist or is unavailable.”
Although the Time Capsule shows up in the sidebar of the Finder window, “getting info” just produces the spinning wheel.
Although AirPort utility says that it can’t find the Time Capsule, the TC is nevertheless connecting to the internet just fine. All household devices are online, including iPhones and iPads.
On the old Mac Pro running 10.8, Time Capsule, Time Machine, and AirPort Utility all behave normally.
I thought I might try resetting the Time Capsule, but will this erase all the backups (from other computers around the house all running 10.8x without problems of any kind) that are on there? The other computer users will definitely squawk about that!
I hope this tirade makes some sense. Thanks for reading!

1. In Time Machine system pref pane, I deleted the Time Capsule, intending to try again with a new, even shorter name. But then when I went into AirPort Utility to change the Time Capsule name, it told me that “no configured AirPort base stations have been found.” I assumed that I was just deleting it as a choice on the backup disk list, but now I'm wondering, did the Time Machine pref actually delete the actual disk? In the AirPort Utility window, Time Capsule appears in the "other wi-fi" devices list, yet when I click it, it says "error reading settings."
Here are some other random details that may or may not pertain:
2. On the new iMac, I tried to mount the TC disk image, but Connect To Server reports that the connection fails because “the server may not exist or is unavailable.”
3. Although the Time Capsule shows up in the sidebar of the Finder window, “getting info” just produces the spinning wheel.
4. Although AirPort utility says that it can’t find the Time Capsule, the TC is nevertheless connecting to the internet just fine. All household devices are online, including iPhones and iPads.
5. On the old Mac Pro running 10.8, Time Capsule, Time Machine, and AirPort Utility all behave normally.
6. I thought I might try resetting the Time Capsule, but will this erase all the backups (from other computers around the house all running 10.8x without problems of any kind) that are on there? The other computer users will definitely squawk about that!
I hope this tirade makes some sense. Thanks for reading!
Rather than chop up your post I have taken the liberty to number the points.
1. When you deleted the TC in the airport utility you simply changed its ability to display the errant device. You did not actually delete anything on the TC itself.
Getting back a lost Airport.. more below.
2. Please give actual command you used.. and the name..
It is most important that you translate the name from Apple name to actual network name. That is why I constantly hammer on about using network names.. short, no spaces and pure alphanumeric.
So Fred Blog's Airport Time Capsule apart from being hopelessly wrong.
Is translated by Apple to the Network name.. Fred-Blogs-Airport-Time-Capsule (note.. no spaces and no special characters.. the apostrophe is deleted).
It can be much easier to just use IP address.. if the TC is the main router.. then it will hold a constant IP.. by default 10.0.1.1
So mount the TC as AFP://10.0.1.1
3. That is standard.. it is a network device and will not show info. Same on any computer in your network.. same on any OS.
4. Yes, that is standard.. the location of the hard disk is lost.. but the internet is still working.. This is the bug that has been around since Lion and is still growing worse with each revision.
5. Again standard. the issue is on the computer or the interaction of the two.. computer and TC.. yet other computers are unaffected.
6. Reset of the TC is fine.. no reset, soft hard or factory will ever delete the hard disk files.
But if you change the name of the TC, you will need to go around to all the computers and setup TM again to point to the right target.. none of the backups are lost.. you just need to tell TM where they got to.
Manual setup of the lost TC.
In Airport utility go to the top menu, open configure other.. and type in the IP address of the TC that got lost.
no password needed unless you set something .. if it doesn't work the default is public

Express, Airport Utility and sleepless nights

Hi, Don't know if anyone can help my recent sleep patters I am running Windows Vista on my PC albeit everything else in the house is Apple. Including MacBook Pro, ipads and iphones... amongst others
I have a Thompson TG582n modem router which is connected via Ethernet to the WAN port of my recently purchased Extreme A1408. I have configured using Airport Utility 5.5.3 for Windows and eventually created a wireless network... 'Appleb58c63'.... I have checked the 'extend this network' and all good so far. The signal is good, but only as good as the Thompson modem router. So to 'extend' the signal I have purchased an Express A1264. I have followed every thread on this forum in attempt for the AU to recoginse the AX... I have even balanced on my head with one arm out of the window
Bottom line is it will not recognise the AX 'wirelessly'... If I connect via Ethernet then I do get recognition & I have tried to configure it via Ethernet and then go wireless but alas....... I am usually a stoic person but I have to say I am beaten on this....
Any help on the AX would be most appreciated... the sleep I will sort out.
Thanks

The plot thickens.... are you ready for this one! I checked for wifi on my BB and sure enough the Express showed up.... still doesn't appear in A Utility on the PC though. Then I checked on my Mac Book and...... well it self configured, recognised the Base Station Extreme and then also found the Express and configured itself!!! However, I go back to Utility on the PC and still it doesn't recognise the Express??
On my Mac Book it is showing Modem, Extreme & Express are all now connected to the 'Apple Network b58b63'. I have placed Extreme at the far end of the house and the Mac Book still recognises it but when stood in front of it with the Blackberry the signal for the wifi Network drops low.... yet the Mac Book & Ipads are all good signal... Ah well...
My intention when buying the Express was to 'extend' the signal, as when in various parts of the house the signal is weak and FaceTime etc. sometimes drop out.
I'm not sure if I've done that... have I?

Time Capsule, Airport Utility, and Snow Leopard???

My new iMac and Time Capsule are going to be delivered today, and I was wondering if it was necessary to use the Airport Utility CD that comes with the Time Capsule to set it up, or is there a more up to date Airport Utility as part of Snow Leopard?

Welcome to the discussions, rhinoman7!
Chances are, the most recent version will already be installed on your new computer, but you can always check for any available updates once you have AirPort Utility open.
Hard Drive > Applications > Utilities > AirPort Utility
I believe that the most recent version of AirPort Utility is 5.4.2
The CD is useful if you need to install Windows compatible programs for the devices.

Airport Utility and AEBS DB firmware updates question

I have an AEBS DB2 version set up with a MBP Airport Utility which came from the install cd of the AEBS, which was Airport Utility 5.5 and the AEBS DB2 had firmware 7.5. I did update to 5.5.1 and 7.5.1, respectively and all is fine. However, I have another MBP that is just set up to use the wifi signal. I noticed that it also wanted to pull in the AU 5.5.1 update even thought I never installed the AU from the AEBS cd. I am wondering if 5.5.x, which could only be gotten on the cd, is now just the standard and it doesn't matter. Or, did the other MBP just know it was using a wifi AEBS and thus Apple set it up to find that newer update..after all, It never found a 5.5 before...it was just using whatever upto 10.6.2 had installed.

I noticed that it also wanted to pull in the AU 5.5.1 update even thought I never installed the AU from the AEBS cd. I am wondering if 5.5.x, which could only be gotten on the cd, is now just the standard and it doesn't matter.
Interestingly, when 5.5.1 became available via AU, it also showed up for Macs & PCs via a download from Apple Support - Downloads site as well ... and you're right, v5.5 is only available from the CD.

Airport Utility and Firewall Difficulties

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