Airport Utility can't find my base stations

I've got an Airport Extreme base station with a printer connected to it - all three of my Macs print to it wirelessly.
Now I'm trying to set up an Airport Express elsewhere in the house for AirTunes. But Airport Utility doesn't see my AE... in fact, it doesn't see the base station either, from any of my computers. I've reinstalled Airport Utility, tried using older and newer versions, and I've never had problems setting up networks before.
I took the AE to a Genius Bar, and it worked right away. So what's going on that I can't set it up on my own (otherwise working) network?

I just had this issue with a Refurbished unit I recently purchased and had to reset the AEX to factory settings.
How long did you wait? Sometimes it takes a while for all the stations to show up in the list.
If nothing else works, you can connect the AEX via ethernet cable.
Click here for more information on joining an AEX to an existing network.

Similar Messages

Airport Utility can't see configured base stations

I have two MABs. One with AU can see base + AX and other cannot. The one that cannot is running Mountain Lion and the working one is running Lion. Both have AU 6.1. Base station is at 7.6.1. I can get on the internet, but cannot see or manage AE/AX. In addition, iPad app works fine.
Configuration is Airport Extreme 802.11N (5TH GEN) and two (2)
I have done the following:
* Hard reset AE & AX and reconfigured entire network
* Rebooted with USB ethernet cable plugged into AE
* Turned off IPV6 via CLI
* Removed keychain entries for Airport (where possible)
All systems are on 192.168 home network. Connection to internet works fine. Everything else works but this one application. I have tried 6.1 (native to ML) and unpackaged 5.6.1 and ran binary and neither one works.
I can manually manipulate and update the AE using the "configure other" option via the AU app. But, I still cannot see it after that.
Any other ideas?

Sorry, but I can connect to the Airport Extreme and manually configure it as well as booted my laptop while plugged into the Airport Extreme without success. Mind is foggy after dealing with these for a few hours.

Airport utility can't find my airport base station

Im trying to set up a wireless internet at home. I have a comcast cable internet connected to motorola sb120 cable modem and I connected an ethernet cable from the modem to my aiport base station. when I open the airport utility in my macbook (also from my iphone 4s) the airport utility can't find the base station. the base station has a solid green ligh on and the modem "llink" light is binking amber. If I connect the ethernet cable frm the modem to my macbook I can get the internet with out any problem ...please help me set up my wireless internet with airport base station. ty.

Suggest that you try the following:
1) Reset the cable modem. There is a reset button on the back or bottom of the device. Check your documentation for the modem for exact details. In general, you press the reset button for a few seconds and then power down the modem completely.
That means pulling the power plug from the back of the modem or the AC wall plug
Leave the modem powered off at least 30 minutes
2) Perform a Factory Default Reset on the AirPort Extreme using the instructions in this document
Resetting an AirPort Base Station or Time Capsule FAQ
3) Then power off the AirPort Extreme
After 30 minutes.....
4) Connect the Ethernet cable from the cable modem to the WAN port (circle icon) on the AirPort Extreme
5) Temporarily, connect another spare Ethernet cable from your Mac to one of the LAN <-> ports on the AirPort Extreme
7) Power up the modem and let it run for 5 minutes by itself
8) Power up the AirPort Extreme the same way
At this point, the AirPort Extreme should be slowly blinking amber
9) Open AirPort Utility (I assume that you have AirPort Utility 6.0) and click on Other Base Stations, then click on the Base Station xxxxxxx representing your AirPort Extreme to start the setup process
AirPort Utility should suggest that you configure the AirPort Extreme to "Create a wireless network". Accept that option and enter the required wireless network name that you want and passwords
Follow any more prompts as required and AirPort Utility should configure the device for you
Wait 25-30 seconds for a green light
10) Disconnect the temporary Ethernet cable from your Mac to the AirPort Extreme
11) Log on to the wireless network that you named during the setup process
12) Report on your results

Airport Utility can't find base station

I feel like I must be missing something very obvious. But my Airport Utility can't find any base stations, even though I am successfully connected to this network, the base station is about three feet away from the computer, and Internet Connect has no trouble finding it and specifiying the base station's id.
I have just done a wipe-and-install of my whole computer; I've reinstalled all software from CDs or installers, and this utility wanted to upgrade to version 5.2.1 (it says Disk Version 2.0 on the disk) before running, so I did that. And no base station detected, despite rebooting the computer, and rescanning any number of times. I'm using OS 10.4.6.
What can I do?
Message was edited by: Paul-ny

There is something puzzling that bothers me, even though I have things working again.
I first lost access to the AEBS when I tried to use Airport Utility to change the security setting of my network. It has been on the default WPA2 setting, and I was wanting to downgrade that to WEP because the long WPA password was too long to be accepted by my Palm TX Wifi software. But the shorter WEP password shouldn't have been a problem. At the time, after my system reinstall, the utility and the base station seemed to be working all right.
When I completed resetting the base station with WEP, though, there was an error message, after which I could no longer connect to the network with my laptop (using the old password or the new password), and then the utility lost sight of the base station as well. I had to do a hard reset and start over. When I did the same thing again, the same thing happened. When I reconfigured the base station with the WPA2 security, though, it all worked, and my laptop could get back online.
At this point I tried changing it again to WEP, and the same problem recurred. One last time with WPA2, and that's where I am now, except that I was pleased to find that my PDA, which had just been replaced under warranty, has some newer software in it and it now can accept my passkey (?)-- my airport code rather than the 64(?)-digit number version of it, so it's working, too.
But apparently Airport Utility has lost sight of the base station again. I don't need it for anything, but this is annoying. What's more curious, though, is what was happening when I chose WEP security.

Airport Utility can not find air port extreme base station

I am running XP home on my computer and have an air port extreme base station connected to it wired. I have no problem connecting to the internet yet more times then not the air port utility can not find the base station. On occasion it will find it but most of the time it can not. Rebooting does not help.

I recently purchased one of the new Airport Extreme base stations and after carefully reading the instructions; I first installed the Airport Utility 5.5 that came on the CD onto my MacbookPro. I then connected the new base station to my macbookpro via Ethernet and power it up. I copied a previously saved configuration onto it. All my printers, IMAC and macbookpro were able to connect.
I then used my older base station and my airport express to extend the N and G networks through the house. My problem was (1) the new Airport utility would consistently lose the older extreme base station and the airport express, (2) An my HP printers keep losing the wireless connection to the new airport extreme base station. The only resolve was to consistently restart the new base station, after which (1) the new airport utility would see the older base station and express again and (2) the wireless connection to the printers would be restored.
After about a week of this, I removed the new Airport Extreme and replaced it with the older extreme (802.11N DRAFT) and de-installed the Airport Utility 5.5 and re-installed Airport Utility 5.4.2 and everything works fine.
Has anyone else experienced any problems with the newly released Airport Extreme (fully 802.11N) base stations and Airport Utility 5.5?

Airport Utility can't find base stations.

I have three base stations in my network, an old extreme, the new extreme, and an express. On my 17" macbook pro, the airport utility cannot detect any base stations. It can connect to my network, and surf the internet fine. It just can't find the base stations. On my roommates macbook, airport detects them fine. We are both running fully updated versions of Leopard. I have already done a clean install to see if it fixed the issue, but it still persists. The only reason this is annoying is I have lost my ability to stream music to the express station. Has anyone even encountered this issue?

I've had the same problem with my leopard machine.
I have an AirPort Extreme base station connected to the internet and an AirPort Express connected to my stereo set. iTunes couldn't find the express anymore, so I tried to use the Airport configuration program. That couldn't find any base stations (neither extreme nor express) although my internet connection was working (via the extreme base station).
Connecting using an IP address (AirPort config programm, shift-cmd-O) did work, so if you only need to reconfigure the base station you can do that without having Airport Config find the base station.
After restarting the base station my Mac found both the base stations. Go figure.
The trouble isn't caused by sleeping as my Leopard Mac isn't allowed to sleep due to crappy connections afterwards.

Airport Utility can't find base station, but station works fine

I recently purchased an AEBS. The network seems to be working fine (I have an iMac flat panel (10.3) connected via Ethernet, an iBook (10.3) connecting wirelessly, and a Mac mini with 10.4 connected wirelessly). However, airport utility doesn't see the base station. Should I be concerned?

Got my answer from previous posts -- had to do a hard reset *while the device was plugged in and wait for the flashing green light* then it all worked fine. thanks !

Airport Utility can't find Airport Express after setting up as repeater station

I wanted to extend my 2Wire-based wireless network into a specific room that never seems to be able to pick up the signal, and found the following instructions on how to do so on Apple's website:
(note: these instructions were submitted by another user in response to a question as to whether or not an Airport Express could be used as a repeater station for non-Airport Extreme-based wireless networks - linked here http://store.apple.com/us/question/answers/product/MB321LL/A?pqid=QY4CAJJC7KFTTD KYH72DKPXF4CAUA9D4J).
Yes, you can do this two ways: If you can connect your airport express to your router via ethernet, then you will perform the following steps in the airport utility:
1. Select your airport express.
2. Select manual set up.
3. Under Wireless, select Participate in a WDS network
4. Enter your network name, radio mode, channel, and security
5. Under WDS, select WDS main
6. Check wireless clients
7. Add the MAC address of the router
8. Click update
That's it
Now, if you connect your airport express to your router wirelessly, all the steps are the same except for step 5. In this step, select WDS remote instead. Everything else is the same.
I followed those instructions exactly with my Airport Express and, after restarting, the amber light is flashing on and off continuously and the Airport Utility can't find the Airport Extreme base station. What the heck went wrong here?

Update:
I restarted the laptop I used to set up the AX as well as pushing the "reset" button on the AX (first time - pressed it for 1 second, Second Time - pressed and held for 15 seconds then let go). The Utility still isn't recognizing the base station.
I also upgraded the Utility's software to 5.5.3 right before I went through these steps, and now it's not recognizing the base station. ARGH.
Update #2: I plugged the AX into my laptop with an ethernet cable and the utility STILL can't detect it. This is ridiculous.
Update #3: Not 30 seconds after update #2, it FOUND the **** AX >.< I'm updating the firmware, but I still can't get it to work as a repeater station if I have to plug it into my laptop all the time JUST to get the Utility to recognize that yes, Virginia, there IS an Airport Extreme.
Message was edited by: bleedingrose19

After updating my Time Capsule, I received this message on my Airport Express: This version of AirPort Utility doesn't support this base station." How can I fix this?

After updating my Time Capsule, I received this message on my Airport Express: This version of AirPort Utility doesn’t support this base station." How can I fix this?

Per chance is your AirPort Express an 802.11g model? If so, you will need to use AirPort Utility v5.6 to administer it. However, this version will not install under OS X Mountain Lion without a workaround.
The following is one of those workarounds:
Here are the basic steps to install version 5.6 under Mountain Lion using CharlesSoft's Pacifist:
If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
Run Pacifist.
Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
Drag AirPort Utility 5.6.app to your Mac's /Applications/Utilities folder.
You can now run the AirPort Utility from the Utilities folder.

My airport express works on my MBPro 17 w/ 10.5.8 but not my MBAir11". The MBAir says that this version of Airport utility doesn't support this base station. Is ther any chance I can use this with my MBAir?

My airport express works on my MBPro 17 w/ 10.5.8 but not my MBAir11". The MBAir says that this version of Airport utility doesn't support this base station. Is ther any chance I can use this with my MBAir?

Is this an older "round" version of the AirPort Extreme? If yes, it is true that AirPort Utility 6.x no longer supports the older AirPort Extreme and AirPort Express models.
A model number......located on the bottom of the Extreme or on the side of the Express would be helpful to confirm what you have.
Apple probably does want you to buy a new AirPort Extreme.
The workaround might be to use a Mac or PC running a 5.x version of AirPort Utility.
A more complicated workaround would be to install AirPort Utility 5.6 on Mountain Lion. This is not supported by Apple......it does work for me.....but may not work for you. See this article for more details:
http://www.macworld.com/article/1167965/mountain_lion_and_the_ancient_airport_ba se_station.html

HT1998 How can I administer a Gen 1 Airport Express from Airport Utility 6.3.2 (OS 10.9). I can see the base station but get the message: "This version of AirPort Utility doesn't support this base station. Go to AirPort Service and Support for more inform

How can I administer a Gen1 Airport Express from, my MacPro (OS 10.9, Airport Utility 6.3.2). I can see the Express in the WiFi window but from the Airport Utility I get the following message: " This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Of course there's nothing of value on the support page. Any clues anyone?

Apple has dropped support in Mavericks (10.9) of the AirPort Express and AirPort Extreme models that were discontinued more than six years ago.
You can still administer the older AirPort models if you have a Mac running Leopard, Snow Leopard, or a PC.

New MacBook Pro can't find the base station

I just bought a new MacBook Pro and AirPort Extreme Base Station. My house is wired for Ethernet so I plugged the Airport Exteme into one of the Ethernet outlets and did the set-up using my old iMac G5 over the network. (I had to download the latest software for the AirPort Extreme to the iMac before this would work right.) I finally got to the point where I got a green light on the Base Station, but when I search with the AirPort Utility on the MacBook Pro it can't find it, even when it is physically only 3 feet away. I then plugged the MacBook Pro into the AirPort Extreme with an Ethernet cable and it saw it - no problem. I then downloaded all the software updates to the MacBook Pro, restarted, unplugged the Ethernet and tried again. The AirPort Utility still can't find the Base Station. I am running 10.4.10 on both machines. I have 10.5, but don't plan un updating until I get this to work. I spent about half an hour listening to Muzak while trying to get to support and finally gave up. Any suggestions?

In another Mac OS X user account. Choose Log Out from the Apple menu and log into it. If you want to move them over, drag them to /Users/Shared/.
(65842)

HT4262 This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support.

In my Airport Utility a read the following message:
This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support." What do I have to do ?? I can use my airport.

I assume that your MacBook Pro is running OS X Mountain Lion ... correct? If so, version 5.6 can run just fine on this version of OS X; it just can't be installed in the traditional way.
Here are the basic steps to install version 5.6 under Mountain Lion using CharlesSoft's Pacifist:
If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
Run Pacifist.
Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
Drag AirPort Utility 5.6.app to your Mac's /Applications/Utilities folder.
You can now run the AirPort Utility from the Utilities folder.

"Airport was unable to find your base station after restarting"

Trying to connect AX to my HP printer for wireless printing. Walk through the process of joining my wireless network, everything appears to work (finds my base station, finds my wireless network). When I finish the final step, macbook appears to hang but then comes back with this error message "Airport was unable to find your base station after restarting"..."problem rejoining the wireless network or finding the base station". I then go into Airport Utility again and base station is gone. I have to reset AX to factory setting (removing any profiles) before Utility recognizes AX again. I repeat process...same results, ugh. Any help would be appreciated.

I updated to 7.3.1, and just wasted 3 hours getting my Airport Express working again. What a nightmare.
Flashing amber light after update to 7.3.1 and not found by Airport Utility. Hard reset allows Airport Utility to find it, but after configuration never found again and get flashing amber light, until hard reset again...
Here are the steps that worked for me to get back to 7.3. and functional Airport Express.
1) I had ethernet connected, I was unclear whether ethernet doing anything but desperate. Performing reset from MacBook with airport on.
2) Hard reset on Airport Express so that Airport Utility can find it. (i.e. press reset button for 5-10 seconds until light flashes amber 4 times. The factory reset did not seem to work.)
3) Cross fingers that Airport Express shows up in Airport Utility. (Did most times for me, but not always.)
4) Hold down Option key and select Check for Updates from Airport Utility application menu. This allows selecting old updates.
5) Download 7.3.
6) Click Manual Setup (for the Airport Express)
7) Select Upload Firmware from the Base Station menu
8) Select 7.3, apply, cross fingers
After applying 7.3 may need to do one more hard reset, I am not sure if it showed up again on its own. However, once available in Airport Utility and once again with the 7.3 firmware, was able to configure and get working again as normal.
Apple link with tips for firmware and Airport Utility:
http://support.apple.com/kb/HT1218

TS2220 the following message applies to my airport Utility: This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Suppor

This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support.
This is the message I have recieved in installing my AirPort Utility... Can anyone help me?

Old AirPort base stations and Time Capsules aren't compatible with AirPort Utility 6.2, so you have to use AirPort Utility 5.6. As you have already updated, you can't install AirPort Utility 5.6 by the normal way.
To install AirPort Utility 5.6 on your MacBook Pro, follow these steps > http://frank.is/mountain-lion-and-the-old-airport-utility/

Airport Utility can't find my base stations

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