AirPort Utility can't find my Time Capsule

Used to use the TC as both router and for Time Machine, and everything worked fine. Recently switched to a different router, but I'd still like to use TC for Time Machine. But after I told the Mac to use the new router (which is running a different network name), it does not 'see' the TC.
When I run System Preferences > Time Machine > Select Backup Disk > Set Up Time Capsule, the AirPort Utility scans for a short while and comes up with the error, "Airport utility was unable to find any AirPort wireless devices."
None of the support documents I've found online seem at all helpful, so I suppose I'm stuck. What should I try next?

Thanks for the info.
Hold in the reset button on the Time Capsule (TC) until you see the amber light begin to flash more quickly and keep holding another 4-5 seconds when you see this occur, then release the reset button. The TC will restart in 25-30 seconds and the amber light will be flashing slowly.
+This reset will not affect any of your current backups+
Connect an ethernet cable from one of the available LAN <-> ports on your new router to the WAN (circle of dots icon) port on the TC
Open AirPort Utility and click Manual Setup. You may need to "switch" networks for this to occur so you can configure the TC.
Click the Base Station tab located below the row of icons to assign a name to your TC (you can use the same name you had before) and a device password (use the same password as before if you wish). Adjust Time Zone settings as well
Click the Wireless tab
Wireless Mode = "Off"
Click the Internet icon
Connect Using = Ethernet
Connection Sharing = Off (Bridge Mode)
Click Update to save your settings and the TC will restart and you should have a green light in 25-30 seconds.
Now, power down all devices on your entire network, order is not important.
Wait a moment, then start your modem/router first and let it run a moment.
Then start the Time Capsule the same way
Start all devices the same way until everything is powered back up
You'll need to reset Time Machine to get backups going again
Open System Preferences (gear icon on the dock)
Open Time Machine
Click Select Disk
Click your Time Capsule to highlight it
Click Use for Backups
You will be able to backup using the wireless network or connect to the Time Capsule from your Mac using an ethernet cable.
You should be good to go.

Similar Messages

Airport Utility can't find my Time Capsule after Mavericks update

Hello - I recently updated my Mac Book Air to Mavericks 10.9.1, and I can no longer manage my AirPort Base Station or Extender from that machine. This means I cannot use the Time Machine backups from that Base Station, or view the devices on the network at all.
Screen Shot from my Mac Book Air:
I am connected to "Kobayashi" which is the network created from the Time Capsule, so I can connect to the network it is broadcasting from this machine.
From my MacBook Pro using OS X (10.7.5) I can view the network and also perform Time Machine back-ups. Here is a screen shot from that machine:
I have connected the MacBook Air both using the wireless connection and also an ethernet to Thunderbolt adapter. I have done a hard reset on the Time Capsule, and also restored it to factory settings.
I have tried it with settings to allow and disallow IPv6 requests.
Any advice on additional trouble shooting/fixes I can try?
Thanks
Jon

Thank you. Your suggestion helped resolve my 'Backup Delayed' error for Time Capsule. I use an early 2009 iMac and OS 10.9.2 and my home network is created by this very Time Capsule. I also use the McAfee Internet Security for Mac package. This error cropped up after one of the latest OS updates to Mavericks.
Jack Wentz wrote:
Thanks! I had a similar problem. I had McAfee All Access - Internet Security installed and it was blocking the connection to the Time Capsule.
The firewall setting defaults to "Public" rather than "Home or Work".
Path to setting. Open McAfee. Preferences > Firewall - Select "Home or Work."
To resolve my issue I went to McAfee Internet Security Preferences and under the Firewall tab ---> Network Connections changed the 'Type' fom Public to Home or Work.

Airport Utility doesn't find my Time Capsule.

I bought a 2TB Time Capsule to use as a wireless hard drive and as my time capsule. (Originally I was going to buy an airport and plug in a hard drive but the guys at the store said that TC would accomplish the same thing.) I have never been able to get my MBP to connect to the TC. The airport utility says "No configured AirPort base stations have been found." But I never even got a chance to configure the base station with the MBP.
What I've tried to do so far:
I have my TC hooked up to a FiOS router (WAN port) and then the TC hooked up via an Ethernet cord to my MBP. Still no luck. I've upgraded to Mountain Lion to make sure everything is up-to-date and still no luck. Then I bought a USB cord and plugged that into the TC and Mac and reset the TC. It found that but set up a new network on an Ethernet. (Which then knocked me off line.) I am not looking for a new network connection, just want to back up my files and store my media files on the TC. (I have reset the TC every time I tried a new "fix".)
I would be very thankful for any advice because I am beyond frustrated.
Thanks.

Try this:
Unplug all ethernet and USB cords and reset your TC. Connect to your TC using WiFi from your computer, then run Airport Utility (alternative would be to connect an ethernet cable to your TC just for this setup). Select your TC in Airport Utility, then click on Network. Select Router Mode as Off (Bridge Mode). Then go to the Wireless tab and select Network Mode as off (note if you are connected via WiFi once you update the settings you will be kicked off since the TC WiFi will have been turned off).
After doing this you should then be able plug an ethernet cable into the WAN port of the TC into the ethernet port of the FiOS and then use the Wireless connection on the FiOS to access the Time Capsule hard drive. Honestly you should be able to do all this with the TC already connected to the FiOS but since it apparently isn't working this should work. Please post back if it doesn't.

Airport utility can't find my airport base station

Im trying to set up a wireless internet at home. I have a comcast cable internet connected to motorola sb120 cable modem and I connected an ethernet cable from the modem to my aiport base station. when I open the airport utility in my macbook (also from my iphone 4s) the airport utility can't find the base station. the base station has a solid green ligh on and the modem "llink" light is binking amber. If I connect the ethernet cable frm the modem to my macbook I can get the internet with out any problem ...please help me set up my wireless internet with airport base station. ty.

Suggest that you try the following:
1) Reset the cable modem. There is a reset button on the back or bottom of the device. Check your documentation for the modem for exact details. In general, you press the reset button for a few seconds and then power down the modem completely.
That means pulling the power plug from the back of the modem or the AC wall plug
Leave the modem powered off at least 30 minutes
2) Perform a Factory Default Reset on the AirPort Extreme using the instructions in this document
Resetting an AirPort Base Station or Time Capsule FAQ
3) Then power off the AirPort Extreme
After 30 minutes.....
4) Connect the Ethernet cable from the cable modem to the WAN port (circle icon) on the AirPort Extreme
5) Temporarily, connect another spare Ethernet cable from your Mac to one of the LAN <-> ports on the AirPort Extreme
7) Power up the modem and let it run for 5 minutes by itself
8) Power up the AirPort Extreme the same way
At this point, the AirPort Extreme should be slowly blinking amber
9) Open AirPort Utility (I assume that you have AirPort Utility 6.0) and click on Other Base Stations, then click on the Base Station xxxxxxx representing your AirPort Extreme to start the setup process
AirPort Utility should suggest that you configure the AirPort Extreme to "Create a wireless network". Accept that option and enter the required wireless network name that you want and passwords
Follow any more prompts as required and AirPort Utility should configure the device for you
Wait 25-30 seconds for a green light
10) Disconnect the temporary Ethernet cable from your Mac to the AirPort Extreme
11) Log on to the wireless network that you named during the setup process
12) Report on your results

I installed a new router from my ISP provider and now I can't find my Time Capsule or "Guest" network. What do I need to do to correct this problem?

I installed a new (and supposedly better & stronger) router from my ISP provider (Verizon) and now I can't find my Time Capsule or "Guest" network.
My Mac is not backing up because it can't find my Time Capsule network & my "Guest" network has also disappeared.
What do I need to do to correct this problem?

You must reset the TC to factory and start over. The TC simply remembers too much from the previous setup to work in the new one.
If your new router is going to take the router role, then the TC will have to be bridged and you will lose your Guest wireless.. the way around this is to use the Verizon router as your guest wireless and the TC as your main wireless.
The Factory Reset Gen1-4.
Unplug your TC. Hold in reset. and power the TC back on.. without releasing reset for about 10sec. When the status light flashes rapidly; release it.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
Factory reset Gen 5
Hold in reset for about 5sec until the status light flashes quickly.
If your AirPort Time Capsule still doesn’t respond, do a similar reset to the Gen1-4.
Unplug your AirPort Time Capsule .. hold in reset and power the TC back on.. without releasing the reset.. wait until status led flashes rapidly.

HT1218 Macbook Air can't find my Time Capsule!?!

Bought a new macbook air, it can't find my time capsule for some reason utilizing airport utility. It was originally set up with another macbook almost three years ago. Anyone know why this is happening? I want to set it up to back up my files (macbook air) as well as take advantage of the extra storage/hard drive space for photos and music, etc...

Nevermind, I figured it out myself. I had a WiFi network and a guest WiFi network. The timecapsule was on one and my mac on the other. Once I adjusted them to be the same it fixed the problem. Thanks for all your help...Not!

I can't find my time capsule or primary network. How can I recover it and connect to it again?

I can't find my time capsule or primary network (only have access to my guest network)..it's simply not showing in Airport Extreme... I don't want to reset time capsule because I already have important data there.

You must reset the TC to factory and start over. The TC simply remembers too much from the previous setup to work in the new one.
If your new router is going to take the router role, then the TC will have to be bridged and you will lose your Guest wireless.. the way around this is to use the Verizon router as your guest wireless and the TC as your main wireless.
The Factory Reset Gen1-4.
Unplug your TC. Hold in reset. and power the TC back on.. without releasing reset for about 10sec. When the status light flashes rapidly; release it.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
Factory reset Gen 5
Hold in reset for about 5sec until the status light flashes quickly.
If your AirPort Time Capsule still doesn’t respond, do a similar reset to the Gen1-4.
Unplug your AirPort Time Capsule .. hold in reset and power the TC back on.. without releasing the reset.. wait until status led flashes rapidly.

How do I connect to Time Capsule from a Windows 8.1 machine which is on a Windows domain. I have been able to connect from a Windows 7 machine on a Windows domain to a Time Capsule. Airport utility is not displaying the Time Capsule Win8.1 machine

How do I connect to Time Capsule from a Windows 8.1 machine which is on a Windows domain. I have been able to connect from a Windows 7 machine on a Windows domain to a Time Capsule. Airport utility is not displaying the Time Capsule Win8.1 machine.
I have checked that the firmware has been updated to 7.6.4 . Similalrly the Win8.1 machine has been loaded with the update specified in another discussion.

Firstly how are you connecting to the TC.. wireless or ethernet?
Please open a command window and ping it.. ping by name and by IP address.
If ping succeeds at least by IP it should work.
In windows explorer type
\\10.0.1.1 (or whatever the TC ip is.. that is the default).
Having the airport utility for windows loaded can help the process. As it loads bonjour for windows.
7.6.4 firmware on the TC is useless. It works better on 7.6.1
If the ping does not succeed by either name or IP address yet you have internet through the TC, then your network is setup wrongly. You are have firewalls blocking local IP. Take down all the firewalls.

Airport Utility can't find Airport Express after setting up as repeater station

I wanted to extend my 2Wire-based wireless network into a specific room that never seems to be able to pick up the signal, and found the following instructions on how to do so on Apple's website:
(note: these instructions were submitted by another user in response to a question as to whether or not an Airport Express could be used as a repeater station for non-Airport Extreme-based wireless networks - linked here http://store.apple.com/us/question/answers/product/MB321LL/A?pqid=QY4CAJJC7KFTTD KYH72DKPXF4CAUA9D4J).
Yes, you can do this two ways: If you can connect your airport express to your router via ethernet, then you will perform the following steps in the airport utility:
1. Select your airport express.
2. Select manual set up.
3. Under Wireless, select Participate in a WDS network
4. Enter your network name, radio mode, channel, and security
5. Under WDS, select WDS main
6. Check wireless clients
7. Add the MAC address of the router
8. Click update
That's it
Now, if you connect your airport express to your router wirelessly, all the steps are the same except for step 5. In this step, select WDS remote instead. Everything else is the same.
I followed those instructions exactly with my Airport Express and, after restarting, the amber light is flashing on and off continuously and the Airport Utility can't find the Airport Extreme base station. What the heck went wrong here?

Update:
I restarted the laptop I used to set up the AX as well as pushing the "reset" button on the AX (first time - pressed it for 1 second, Second Time - pressed and held for 15 seconds then let go). The Utility still isn't recognizing the base station.
I also upgraded the Utility's software to 5.5.3 right before I went through these steps, and now it's not recognizing the base station. ARGH.
Update #2: I plugged the AX into my laptop with an ethernet cable and the utility STILL can't detect it. This is ridiculous.
Update #3: Not 30 seconds after update #2, it FOUND the **** AX >.< I'm updating the firmware, but I still can't get it to work as a repeater station if I have to plug it into my laptop all the time JUST to get the Utility to recognize that yes, Virginia, there IS an Airport Extreme.
Message was edited by: bleedingrose19

Airport Utility can not connect to Time Casule in Yosemite

HELLO EVERYONE! I have a Macbook Pro 17 mid 2009 and recently i have it upgraded to Yosemite.Airport Utility doesn't detect the TIME CAPSULE despite the computer is connected to the network through Wi-Fi.Time Machine can not detect the back up disk as well . Please any sugestions,than you.

Did you perform the complete power cycle that I suggested? That will often help with issues like this.
If you did and it did not help....then the next step may or may not help....or may make matters worse.....so you might want to wait for the next Yosemite update to see there is a "fix" for the common issue that you are reporting.
In my case, the issue was resolved by resetting the Time Capsule back to factory default settings and then setting it up again....using a simple device name for the Time Capsule and a simple wireless network name for the network.
The names are short....no more than 12 characters, use only letters and numbers and contain no blank spaces or special characters in the name.
Once the network was back up and running, I had to reset Time Machine to get backups going again to the "new" Time Capsule.

Airport Utility can't find base station

I feel like I must be missing something very obvious. But my Airport Utility can't find any base stations, even though I am successfully connected to this network, the base station is about three feet away from the computer, and Internet Connect has no trouble finding it and specifiying the base station's id.
I have just done a wipe-and-install of my whole computer; I've reinstalled all software from CDs or installers, and this utility wanted to upgrade to version 5.2.1 (it says Disk Version 2.0 on the disk) before running, so I did that. And no base station detected, despite rebooting the computer, and rescanning any number of times. I'm using OS 10.4.6.
What can I do?
Message was edited by: Paul-ny

There is something puzzling that bothers me, even though I have things working again.
I first lost access to the AEBS when I tried to use Airport Utility to change the security setting of my network. It has been on the default WPA2 setting, and I was wanting to downgrade that to WEP because the long WPA password was too long to be accepted by my Palm TX Wifi software. But the shorter WEP password shouldn't have been a problem. At the time, after my system reinstall, the utility and the base station seemed to be working all right.
When I completed resetting the base station with WEP, though, there was an error message, after which I could no longer connect to the network with my laptop (using the old password or the new password), and then the utility lost sight of the base station as well. I had to do a hard reset and start over. When I did the same thing again, the same thing happened. When I reconfigured the base station with the WPA2 security, though, it all worked, and my laptop could get back online.
At this point I tried changing it again to WEP, and the same problem recurred. One last time with WPA2, and that's where I am now, except that I was pleased to find that my PDA, which had just been replaced under warranty, has some newer software in it and it now can accept my passkey (?)-- my airport code rather than the 64(?)-digit number version of it, so it's working, too.
But apparently Airport Utility has lost sight of the base station again. I don't need it for anything, but this is annoying. What's more curious, though, is what was happening when I chose WEP security.

Airport utility can not find my airport express...

Airport utility can not find my airport express...
I was trying to connect a PC (Windows XP) laptop to my wireless network via the airport express.
I have a Mac with an airport that I use to get internet in my other room. I am trying to get internet on the laptop too.
I somehow manage to erase my network & now my airport utilities won't even scan/recognize my airport??
ANY help would be appreciated, mac helpline wanted $59 to help & I live in a small northern community where they do not have anyone that will address a Mac issue!!
Thanks for your time.

Thank you SO MUCH Tesserax for taking the time to help!
I powered everything down, slowly powered everything else up from the modem to the airport then the computer. I then reset the airport & rescaned it through utilities. I set up a new network & voila! wireless up & running again.
I am going to try to connect the laptop to the network now.....well, mabey tomorrow night, I've had enough for 1 evening!
I will update....or possibly be begging for more help...we'll see!
Thanks again for your time!

Moved my iTunes library to my new 2TB time capsule, now iTunes can't find the Time Capsule.

Had my iTunes library on my older 1TB Time Capsule. Just bought a 2TB Time Capsule. Moved all the music from the old to the new. But, iTunes tells me now it can't find the server. I've checked the location of the library on the iTunes preferences, to point iTunes to my server. I keep getting an error message that iTunes can't find my server. I've already added the folder on the server to my login preferences, like it was with the older Time Capsule.
I did everything exactly as before but now iTunes can't find my Time Capsule.
Should I have just pointed the login to the server and not the exact folder? I've been working on the solution for an hour now.. Please, can someone here help me?

What happens when you try to sync the iphone to the new computer?

My airport utility can't find the airport device.

Everything is connected. I bought the device about eight months ago and have used it successfully to set up wireless networks twice. Now i have a DSL modem, and there was an error that the IP was in use. So i followed some tips online to reset both devices, restart, etc. Currently i have everything connected and plugged in, including with an extra ethernet cable from my laptop to the airport's wan port. However, NOW the airport utility can't find the device and it's just sitting there blinking amber slowly. The modem is all lit up and green and appears to be working. ***? is the airport express broken?

adubatowka14 wrote:
I got the AU to find my AE by connecting them with an ethernet cable.
How are you configuring up the Express once you have AU working with it? Please provide us with what you want/need to have.

Mac can't find my time capsule

Macbook can't find my time capsule. Has been working fine for a few years but now it isn't. I can connect to the internet but it won't do backups and can't print to printer wirelessly (hooked up through time capsule). Did a hard reset on the TC. Light is green but still no luck. Any suggestions that might keep me from having to go to the Apple store?

When I activate Time Machine and have it do a backup it'll get sSotuck on "preparing backup" with the little clock icon spinning backwards.... and never start the backup.
That could be an issue with the computer hard disk corruption.
Or corruption in the backup.
Did you turn off wireless whilst this was happening??
That is important to stop double connection.
Do A4 full reset of TM .. and A5 verify of the source and backup disk.
http://pondini.org/TM/Troubleshooting.html
Perhaps the other way around.
The model number is A1302.
So, I'm kinda stumped at this point.
You do know your TC is old.. well beyond the normal useby date..
The power supply may well be on the way out.. this can cause multiple issues as they go flakey just before dying completely.
I recommend you get a USB drive and do a full TM backup to that. If that works fine, and you have nothing in the old backups you want.. (there should not be as TM is not an archival storage system). Wipe the TC disk and start over. You can also archive the existing backup to a USB drive if you want before deletion.
TC is waving the red flag to you.. be thankful you got a warning and take steps.

AirPort Utility can't find my Time Capsule

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