AirPort Utility can't find Netgear router OR new AirPort Express

Hello,
I couldn't find my situation fully addressed in older posts, so I'm posting one myself.
I am trying to EXTEND my current network with a newly purchased AirPort Express. My equipment is as follows:
Comcast modem connected via ethernet cable to...
Netgear Nighthawk AC1900 R7000 dual-band router
One three-year-old Mac Mini running Lion
One newer MacBook Pro running Mavericks
Two iPhone 4S, latest software updated as of Nov. 2014
Two-year-old iPad, latest software updated as of Nov. 2014
Newly purchased AirPort Express as of Nov. 2014
We have a large house with an office at the extreme end resulting in a week signal, so I need to extend my network. The Netgear router sends a strong signal otherwise, and ALL devices are working properly and are fully connected to the WIFI network.
So here is the problem:
I've tried many, many times to connect the APE using AP Utility with only two successful connections, but these connections were to "Join Existing Network" not to extend that network, but I selected this option as it seemed closest to what I want to do since "extension" of network was not an option. Then I see that I can edit the APE within AP Utility. I've done so, resetting the unit as a network extender, and the two times I tried this I sat waiting for five minutes for the thing to update only to get an error message. At this junction I could do nothing but remove the APE in AP Utility by "forgetting" it. No other options were available that I could see.
Now, the two times I've done the above, were two times within 20+ attempts to get AirPort Utility to even see the darn thing. I've tried placing the APE near the Netgear router, moderately close (other side of room) and even at the far end of the house, and neither the APE or the Netgear router were ever found in the AP Utility save the two incidences mentioned above. I've scoured the net, rechecked all connections and performed all troubleshooting procedures I can find to no avail. All I get is a flashing amber light and no connection
A: Why won't AirPort Utility find my Netgear Router?
B: Why won't AirPort utility find my AirPort Express?
C: Why, on the two occasions the AP Utility did find the APE, did it not give me the option anywhere to set it up as an EXTENDER to the current network?
D: Is there any other way to add the APE to my network as desired without using AP Utility? (I do have the Negear Genie app, but I don't see options for adding a device for network extension so far)
I'm at wits end. Can anyone help?
Oh, and I've tried using AP Utility on both Macs listed above with the same results.
Thanks for your help!

A: Why won't AirPort Utility find my Netgear Router?
AirPort Utility works only with an Apple router, as does the utility for a Netgear work only with a Netgear router.
B: Why won't AirPort utility find my AirPort Express?
Any of 3-4 common reasons. We'll have to work on troubleshooting that.
C: Why, on the two occasions the AP Utility did find the APE, did it not give me the option anywhere to set it up as an EXTENDER to the current network?
Apple designed the wireless "extend" feature on their routers to only work with other Apple routers.
D: Is there any other way to add the APE to my network as desired without using AP Utility?
No
Not sure how you want to proceed at this point. It might be possible to use the AirPort Express to extend the Netgear network if you connect it using a permanent, wired Ethernet cable connection back to the Netgear router.
If you cannot run the Ethernet cable, your best bet by far is to use another Netgear extender or repeater, which would likely be compatible with your Netgear router.

Similar Messages

  • Airport Utility can't find Airport Express after setting up as repeater station

    I wanted to extend my 2Wire-based wireless network into a specific room that never seems to be able to pick up the signal, and found the following instructions on how to do so on Apple's website:
    (note: these instructions were submitted by another user in response to a question as to whether or not an Airport Express could be used as a repeater station for non-Airport Extreme-based wireless networks - linked here http://store.apple.com/us/question/answers/product/MB321LL/A?pqid=QY4CAJJC7KFTTD KYH72DKPXF4CAUA9D4J).
    Yes, you can do this two ways:  If you can connect your airport express to your router via ethernet, then you will perform the following steps in the airport utility:
    1.  Select your airport express.
    2.  Select manual set up.
    3.  Under Wireless, select Participate in a WDS network
    4.  Enter your network name, radio mode, channel, and security
    5.  Under WDS, select WDS main
    6.  Check wireless clients
    7.  Add the MAC address of the router
    8.  Click update
    That's it
    Now, if you connect your airport express to your router wirelessly, all the steps are the same except for step 5.  In this step, select WDS remote instead.  Everything else is the same.
    I followed those instructions exactly with my Airport Express and, after restarting, the amber light is flashing on and off continuously and the Airport Utility can't find the Airport Extreme base station. What the heck went wrong here?

    Update:
    I restarted the laptop I used to set up the AX as well as pushing the "reset" button on the AX (first time - pressed it for 1 second, Second Time - pressed and held for 15 seconds then let go). The Utility still isn't recognizing the base station.
    I also upgraded the Utility's software to 5.5.3 right before I went through these steps, and now it's not recognizing the base station. ARGH.
    Update #2: I plugged the AX into my laptop with an ethernet cable and the utility STILL can't detect it. This is ridiculous.
    Update #3: Not 30 seconds after update #2, it FOUND the **** AX >.< I'm updating the firmware, but I still can't get it to work as a repeater station if I have to plug it into my laptop all the time JUST to get the Utility to recognize that yes, Virginia, there IS an Airport Extreme.
    Message was edited by: bleedingrose19

  • My airport utility can't find the airport device.

    Everything is connected. I bought the device about eight months ago and have used it successfully to set up wireless networks twice. Now i have a DSL modem, and there was an error that the IP was in use. So i followed some tips online to reset both devices, restart, etc. Currently i have everything connected and plugged in, including with an extra ethernet cable from my laptop to the airport's wan port. However, NOW the airport utility can't find the device and it's just sitting there blinking amber slowly. The modem is all lit up and green and appears to be working. ***? is the airport express broken?

    adubatowka14 wrote:
    I got the AU to find my AE by connecting them with an ethernet cable.
    How are you configuring up the Express once you have AU working with it? Please provide us with what you want/need to have.

  • Airport  utility can't find my airport base station

    Im trying to set up a wireless internet at home.  I have a comcast cable internet connected to motorola sb120 cable modem and I connected an ethernet cable from the modem to my aiport base station. when I open the airport utility in my macbook (also from my iphone 4s) the airport utility can't find the base station.  the base station has a solid green ligh on and the modem "llink" light is binking amber.  If I connect the ethernet cable frm the modem to my macbook I can get the internet with out any problem ...please help me set up my wireless internet with airport base station. ty.

    Suggest that you try the following:
    1) Reset the cable modem. There is a reset button on the back or bottom of the device. Check your documentation for the modem for exact details. In general, you press the reset button for a few seconds and then power down the modem completely.
    That means pulling the power plug from the back of the modem or the AC wall plug
    Leave the modem powered off at least 30 minutes
    2) Perform a Factory Default Reset on the AirPort Extreme using the instructions in this document
    Resetting an AirPort Base Station or Time Capsule FAQ
    3) Then power off the AirPort Extreme
    After 30 minutes.....
    4) Connect the Ethernet cable from the cable modem to the WAN port (circle icon) on the AirPort Extreme
    5) Temporarily, connect another spare Ethernet cable from your Mac to one of the LAN <-> ports on the AirPort Extreme
    7) Power up the modem and let it run for 5 minutes by itself
    8) Power up the AirPort Extreme the same way
    At this point, the AirPort Extreme should be slowly blinking amber
    9) Open AirPort Utility (I assume that you have AirPort Utility 6.0) and click on Other Base Stations, then click on the Base Station xxxxxxx representing your AirPort Extreme to start the setup process
    AirPort Utility should suggest that you configure the AirPort Extreme to "Create a wireless network". Accept that option and enter the required wireless network name that you want and passwords
    Follow any more prompts as required and AirPort Utility should configure the device for you
    Wait 25-30 seconds for a green light
    10) Disconnect the temporary Ethernet cable from your Mac to the AirPort Extreme
    11) Log on to the wireless network that you named during the setup process
    12) Report on your results

  • Airport Utility can't find base station

    I feel like I must be missing something very obvious. But my Airport Utility can't find any base stations, even though I am successfully connected to this network, the base station is about three feet away from the computer, and Internet Connect has no trouble finding it and specifiying the base station's id.
    I have just done a wipe-and-install of my whole computer; I've reinstalled all software from CDs or installers, and this utility wanted to upgrade to version 5.2.1 (it says Disk Version 2.0 on the disk) before running, so I did that. And no base station detected, despite rebooting the computer, and rescanning any number of times. I'm using OS 10.4.6.
    What can I do?
    Message was edited by: Paul-ny

    There is something puzzling that bothers me, even though I have things working again.
    I first lost access to the AEBS when I tried to use Airport Utility to change the security setting of my network. It has been on the default WPA2 setting, and I was wanting to downgrade that to WEP because the long WPA password was too long to be accepted by my Palm TX Wifi software. But the shorter WEP password shouldn't have been a problem. At the time, after my system reinstall, the utility and the base station seemed to be working all right.
    When I completed resetting the base station with WEP, though, there was an error message, after which I could no longer connect to the network with my laptop (using the old password or the new password), and then the utility lost sight of the base station as well. I had to do a hard reset and start over. When I did the same thing again, the same thing happened. When I reconfigured the base station with the WPA2 security, though, it all worked, and my laptop could get back online.
    At this point I tried changing it again to WEP, and the same problem recurred. One last time with WPA2, and that's where I am now, except that I was pleased to find that my PDA, which had just been replaced under warranty, has some newer software in it and it now can accept my passkey (?)-- my airport code rather than the 64(?)-digit number version of it, so it's working, too.
    But apparently Airport Utility has lost sight of the base station again. I don't need it for anything, but this is annoying. What's more curious, though, is what was happening when I chose WEP security.

  • Airport utility can not find my airport express...

    Airport utility can not find my airport express...
    I was trying to connect a PC  (Windows XP) laptop to my wireless network via the airport express.
    I have a Mac with an airport that I use to get internet in my other room.  I am trying to get internet on the laptop too.
    I somehow manage to erase my network & now my airport utilities won't even scan/recognize my airport??
    ANY help would be appreciated, mac helpline wanted $59 to help & I live in a small northern community where they do not have anyone that will address a Mac issue!!
    Thanks for your time.

    Thank you SO MUCH Tesserax for taking the time to help!
    I powered everything down, slowly powered everything else up from the modem to the airport then the computer.  I then reset the airport & rescaned it through utilities.  I set up a new network & voila!  wireless up & running again.
    I am going to try to connect the laptop to the network now.....well, mabey tomorrow night, I've had enough for 1 evening!
    I will update....or possibly be begging for more help...we'll see!
    Thanks again for your time!

  • Airport utility can not find extreme station after upgrade to 7.5.2

    i been using extreme for about 3 years and it was fine until yesterday i upgrade to 7.5.2, it result i lost the internet. opened airport utility from my macbook, said" it can not find any wireless device" but on the top right of mac windows, the signal sign is still there,
    i suspect it is something wrong with the IP setting, but i has't changed any thing myself, maybe the new updates change it?

    kfc360 wrote:
    "it can not find any wireless device"
    Welcome to Apple's discussion groups.
    Your system details don't mention what type of Mac you have, but if you can move it near to the AirPort Extreme and connect an Ethernet cable to a LAN port on the Extreme, then AirPort Utility should be able to see it. Once AirPort Utility can see it you can begin to investigate the problem in more detail.

  • My airport utility can't find my airport base station

    My AirPort Express stopped working! It keeps flashing the amber status light. I tried finding the problem with airport utility but airport utility can no longer find my airport base station. I did a hard reset but I am not sure what to do now.????

    Suggest that you try the following:
    1) Reset the cable modem. There is a reset button on the back or bottom of the device. Check your documentation for the modem for exact details. In general, you press the reset button for a few seconds and then power down the modem completely.
    That means pulling the power plug from the back of the modem or the AC wall plug
    Leave the modem powered off at least 30 minutes
    2) Perform a Factory Default Reset on the AirPort Extreme using the instructions in this document
    Resetting an AirPort Base Station or Time Capsule FAQ
    3) Then power off the AirPort Extreme
    After 30 minutes.....
    4) Connect the Ethernet cable from the cable modem to the WAN port (circle icon) on the AirPort Extreme
    5) Temporarily, connect another spare Ethernet cable from your Mac to one of the LAN <-> ports on the AirPort Extreme
    7) Power up the modem and let it run for 5 minutes by itself
    8) Power up the AirPort Extreme the same way
    At this point, the AirPort Extreme should be slowly blinking amber
    9) Open AirPort Utility (I assume that you have AirPort Utility 6.0) and click on Other Base Stations, then click on the Base Station xxxxxxx representing your AirPort Extreme to start the setup process
    AirPort Utility should suggest that you configure the AirPort Extreme to "Create a wireless network". Accept that option and enter the required wireless network name that you want and passwords
    Follow any more prompts as required and AirPort Utility should configure the device for you
    Wait 25-30 seconds for a green light
    10) Disconnect the temporary Ethernet cable from your Mac to the AirPort Extreme
    11) Log on to the wireless network that you named during the setup process
    12) Report on your results

  • Airport Utility can not find air port extreme base station

    I am running XP home on my computer and have an air port extreme base station connected to it wired. I have no problem connecting to the internet yet more times then not the air port utility can not find the base station. On occasion it will find it but most of the time it can not. Rebooting does not help.

    I recently purchased one of the new Airport Extreme base stations and after carefully reading the instructions; I first installed the Airport Utility 5.5 that came on the CD onto my MacbookPro. I then connected the new base station to my macbookpro via Ethernet and power it up. I copied a previously saved configuration onto it. All my printers, IMAC and macbookpro were able to connect.
    I then used my older base station and my airport express to extend the N and G networks through the house. My problem was (1) the new Airport utility would consistently lose the older extreme base station and the airport express, (2) An my HP printers keep losing the wireless connection to the new airport extreme base station. The only resolve was to consistently restart the new base station, after which (1) the new airport utility would see the older base station and express again and (2) the wireless connection to the printers would be restored.
    After about a week of this, I removed the new Airport Extreme and replaced it with the older extreme (802.11N DRAFT) and de-installed the Airport Utility 5.5 and re-installed Airport Utility 5.4.2 and everything works fine.
    Has anyone else experienced any problems with the newly released Airport Extreme (fully 802.11N) base stations and Airport Utility 5.5?

  • Airport Utility can't find Time Capsule but wireless is fine

    Hi
    I have my Time Capsule connected via cable to my NetGear Modem/Router and have wireless enabled on the Time Capsule.
    I never have any problems with the actual wireless connections to the internet via any of our Macs or PCs in the house, but on a fairly regular basis, the AirPort Utility comes up and tells me 'AirPort Utility was unable to find any apple wireless devices. Please make sure the Apple wireless device you want to set up is plugged in and in range of your computer, and then click rescan to try again.'
    Wireless access continues to work just fine when this happens, but I just can't get to the Time Capsule with the Airport Utility. Un-plugging and re-plugging the Time Capsule makes it appear in the Airport Utility again, and it's fine usually for a few hours or most of the day, but then quite often I will open Airport Utility again later in the day and it again will not be able to find the Time Capsule again.
    I have tried firmware 7.3.1 and 7.3 but it didn't make any difference.
    So I wonder if anyone might have any suggestions as to why Airport Utility would not be able to find the Time Capsule yet the same Mac from which I am trying is quite happily connected wirelessly and surfing the web.
    Thanks in anticipation!
    Ken

    Wow it took me awhile to find this thread.
    1047 views. I guess I'm not alone.
    Every few days my macbook pro quits recognizing the Time Capsule even
    though it works fine for wireless internet.
    Airport Utility doesn't see it either. Shared disk access, gone.
    I found I can get things working again over wireless if I plug the computer
    into the time capsule with a cable. When I plug it in the time capsule instantly
    appears on the list of available backup devices in time machine settings.
    If I do a backup and then disconnect the cable backup continues to work for
    awhile. Then I need to connect again.
    Pretty silly bug.
    When it works time machine and time capsule are great. We've used it to
    recover data very easily.
    Wish the connection wasn't so flakey though.

  • AirPort Utility can't find my Time Capsule

    Used to use the TC as both router and for Time Machine, and everything worked fine. Recently switched to a different router, but I'd still like to use TC for Time Machine. But after I told the Mac to use the new router (which is running a different network name), it does not 'see' the TC.
    When I run System Preferences > Time Machine > Select Backup Disk > Set Up Time Capsule, the AirPort Utility scans for a short while and comes up with the error, "Airport utility was unable to find any AirPort wireless devices."
    None of the support documents I've found online seem at all helpful, so I suppose I'm stuck. What should I try next?

    Thanks for the info.
    Hold in the reset button on the Time Capsule (TC) until you see the amber light begin to flash more quickly and keep holding another 4-5 seconds when you see this occur, then release the reset button. The TC will restart in 25-30 seconds and the amber light will be flashing slowly.
    +This reset will not affect any of your current backups+
    Connect an ethernet cable from one of the available LAN <-> ports on your new router to the WAN (circle of dots icon) port on the TC
    Open AirPort Utility and click Manual Setup. You may need to "switch" networks for this to occur so you can configure the TC.
    Click the Base Station tab located below the row of icons to assign a name to your TC (you can use the same name you had before) and a device password (use the same password as before if you wish). Adjust Time Zone settings as well
    Click the Wireless tab
    Wireless Mode = "Off"
    Click the Internet icon
    Connect Using = Ethernet
    Connection Sharing = Off (Bridge Mode)
    Click Update to save your settings and the TC will restart and you should have a green light in 25-30 seconds.
    Now, power down all devices on your entire network, order is not important.
    Wait a moment, then start your modem/router first and let it run a moment.
    Then start the Time Capsule the same way
    Start all devices the same way until everything is powered back up
    You'll need to reset Time Machine to get backups going again
    Open System Preferences (gear icon on the dock)
    Open Time Machine
    Click Select Disk
    Click your Time Capsule to highlight it
    Click Use for Backups
    You will be able to backup using the wireless network or connect to the Time Capsule from your Mac using an ethernet cable.
    You should be good to go.

  • Time capsule green light - airport utility can't find time capsule

    Hi guys, well here is my story. I struggled to get the TC to connect to my wireless network which is already being provided by a motorola wireless modem. I read somewhere that although 7.3.1 lists support for WEP it doesn't actually support it, so I changed all my security to WPA. Then I got the TC online and all was good, except for the slow transfer times, even from a USB HD that was plugged direct into the TC. So I then plugged in the TC via ethernet and moved the huge amounts of files in much faster succession. Now it's come time to make the TC connect wirelessly again. It just won't do it if I do auto setup, so I do a manual set up. I enter my WPA passwords, I set the TC to bridge mode and low and behold after restart the light on the TC goes green. Hooray!!! Then I go into finder but I can't see the time capsule, so I go to airport utility, it can no longer find the TC it just changed the settings on, that made it connect to the network. Airport utility claims there are no app;e wireless devices to be found...
    Please help, how do I discover my TC?
    Should I have changed the IPv6 to tunnel or node?
    Also, when I click advanced in wireless the only option I see is for interference robustness, nothing about 2.4 or 5ghz. Where can I change this?
    Any help would be great, cheers.

    I'm having a similar issue, but only sporadically. My TC is plugged directly into my cable modem...it is the only wireless router in the system. The latest firmware updates are installed, and my MacBook Pro has 10.5.2 (installed via the combo update). Another Macbook and a mac mini, both with 10.4, also accesses the wireless network.
    Here's an example of TIme Capsule drop-out: this morning when I woke my Macbook Pro, it couldn't find the network. TC had a green light, so I opened Airport Utility. It couldn't find the TC. I unplugged the TC and waited for it to reboot. After it restarted, the wireless network connected just fine, but the TC itself didn't appear in the finder window. I opened Airport Utility again, and the TC appeared, but with a yellow dot next to it. The light on the TC itself was green. I tried to rescan the port, and the TC disappeared again. Wireless network was still working, though. A few minuted later, I rescanned again and the TC appeared. I clicked on Manual setup, and Airport scanned again and couldn't find the TC. I left it in frustration, and came back two hours later. Voila, the TC appears in the finder window and Airport has no problem accessing it.
    So what the heck? I'm willing to wipe it and start over, but I just installed the thing. All I've done is set up time machine, run the firmware update, plugged in a usb hub with a couple of shared drives and a printer (which doesn't print more than a couple of pages at a time before it freezes, but that's an issue for another post).
    Any thoughts and suggestion greatly appreciated!

  • Ga! airport utility can't find my AX when i click on 'scan'

    I have just purchased an AX to stream music from itunes, located on my PC, to the AX via a linksys WRT54G router.
    My problem is that when i run AirPort Utility, and click on 'rescan' it finds absolutely nothing in the way of an apple wireless device.
    The modem is connected to the router using an ethernet cable.
    My PC is also connected to the router using an ethernet cable.
    I have internet access on my PC, and can also connect to other resources on the network (and vice versa).
    It looks as though the install of AirPort Utility has added an exception to my SP2 firewall for the software.
    The AX is in the same room as my PC and router (as a test), and flashes 'yellow'.
    I thought this would pretty much be plug and play, but evidently it is far from being that. What has got me miffed is that there doesn't appear to be anything that tells me how the AX communicates with routers, and therefore, how i should set up my router to communicate with it. Can anyone help?
    Thanks.
    Message was edited by: 7ZUSTY

    Temporarily connect the AX via Ethernet to your computer. Configure the AX using the steps in KB 302153, AirPort Express: How to join an existing wireless network in client mode.

  • Airport utility can't find Apple wireless devices including Time Machine

    I have a comcast high speed internet modem that is working, connected by Ethernet to a Time Machine. The Time Machine was working fine until this morning when I tried to reconnect to the internet wirelessly on my PowerBook G4. The Time Machine network wanted a WPA password but wouldn't accept the current password. I then tried to set up Time Capsule in the Time Machine dialog box, but it invoked the airport utility which says it can't find any Apple wireless devices. My Time Machine is now blinking amber at me, and I have tried unplugging, resetting, etc. I am on the internet via hardwire Ethernet connect through the Time Machine to the modem, but cannot get Time Machine to show green and cannot see any wireless devices in airport utility. Any suggestions, please?

    set the TC to N+B/G do that using airport Utility. once done power off modem and the router. power on modem first then the router.

  • AirPort Admin can't find Linksys Router

    Someone gave me a Linksys BEFW11S4 "Wireless Access Point Router with 4-Port Switch", which appears to be roughly equivalent to an original (802.11b) AirPort Base Station. It's as ugly as most Windoze hardware, but I figure it might be useful to someone.
    I don't understand much about networking tech, but find that when I start it up (1) my AirPort menu sees a network named "linksys" which it can connect to (it's now checked, and I'm connected to the Internet through it and a DSL modem connected to it), but (b) it doesn't appear in AirPort Admin Utility, so I can't configure it (name the network, change password, etc.). Can anyone elucidate?
    PowerBook G4 17" 1.5GHz   Mac OS X (10.4.6)   1GB RAM, 80GB HD, DVD-RAM SuperDrive

    It won't come up up in Airport Admin Utility. To configure the router launch a browser. Typically Linksys routers use 192.168.1.1 as the admin address for their routers. Once there, use admin as the password to gain access. If it won't let you in you will need to reset the router to factory default settings. Check the Linksys web site for the router manual.

Maybe you are looking for

  • IMac is overheating? Or is my Hard Drive dying...

    So, I think my iMac is dying in some form or another, but I'm not sure if it's the hard drive, something heat related, or a combination of the two. A preface: the machine is mainly used for the web, iTunes, and Warcraft, and I run iStat menus to keep

  • OS X 10.8  Problems with images and layout when printing to PDF from any web browser

    Hi there,  I just bought a new macbook air and running OS X 10.8.  This problem happens in both Safari or Chrome:  When I go to print to a PDF file, the website suddenly drops most images and formatting, ending up in a very old-fashioned layout.  Is

  • How can i pass sql string in proc as in parameter and use in cursor forloop

    Dear Experts , Please help me in below code. create or replace PROCEDURE Sample_Spool_Data (SQLSTRING IN VARCHAR2, FILENAME in VARCHAR2) IS v_spool_file UTL_FILE.FILE_TYPE ; SQLSTRING VARCHAR2(1000); BEGIN v_spool_file := UTL_FILE.FOPEN('MPLD_DQMT',F

  • Move Certification Authority Web Enrollment to new server issue.

    Hello,  i'm trying to move the Certification Authority Web Enrollment  from one server to a new one. I've got a fully functional server where i can enroll any certificate i want and everything is working properly. on the new server i configured I'm f

  • Disk image system copy causes problems

    Hi   Working with a client who chose to copy a PRD SAP ECC 6.0 system to a new box (as DEV) via a disk image copy. They renamed enough of the new SAP system to get it running but they still have problems. The command CHGR3SHLOC fails when the PRD box