Airport Utility can't see Time Capsule

Just purchased an almost new Time Capsule from a friend.
But Airport Utility cannot see the devise, therefore I cannot set it up.
Ideas, hints.. help anyone?

Hello Marta Santos. Welcome to the Apple Discussions!
When having difficulties accessing the Time Capsule (TC) thru the AirPort Utility, try the following, in order checking accessibility with the AirPort Utility after each step:
o Check the local connection. If you are trying to access the TC wirelessly, make sure that you are connected to its wireless network before running the AirPort Utility to administer it. If you are still unable to access it with the utility, temporarily connect your computer directly using an Ethernet cable to one of the TC's LAN (opposing arrows) ports.
o Power cycle the base station. Remove the power adapter's plug from the power outlet, and then, wait 15 seconds before plugging it back in.
o Perform a "hard" reset on the TC.

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Airport Utility can't find Time Capsule but wireless is fine

Hi
I have my Time Capsule connected via cable to my NetGear Modem/Router and have wireless enabled on the Time Capsule.
I never have any problems with the actual wireless connections to the internet via any of our Macs or PCs in the house, but on a fairly regular basis, the AirPort Utility comes up and tells me 'AirPort Utility was unable to find any apple wireless devices. Please make sure the Apple wireless device you want to set up is plugged in and in range of your computer, and then click rescan to try again.'
Wireless access continues to work just fine when this happens, but I just can't get to the Time Capsule with the Airport Utility. Un-plugging and re-plugging the Time Capsule makes it appear in the Airport Utility again, and it's fine usually for a few hours or most of the day, but then quite often I will open Airport Utility again later in the day and it again will not be able to find the Time Capsule again.
I have tried firmware 7.3.1 and 7.3 but it didn't make any difference.
So I wonder if anyone might have any suggestions as to why Airport Utility would not be able to find the Time Capsule yet the same Mac from which I am trying is quite happily connected wirelessly and surfing the web.
Thanks in anticipation!
Ken

Wow it took me awhile to find this thread.
1047 views. I guess I'm not alone.
Every few days my macbook pro quits recognizing the Time Capsule even
though it works fine for wireless internet.
Airport Utility doesn't see it either. Shared disk access, gone.
I found I can get things working again over wireless if I plug the computer
into the time capsule with a cable. When I plug it in the time capsule instantly
appears on the list of available backup devices in time machine settings.
If I do a backup and then disconnect the cable backup continues to work for
awhile. Then I need to connect again.
Pretty silly bug.
When it works time machine and time capsule are great. We've used it to
recover data very easily.
Wish the connection wasn't so flakey though.

Time capsule green light - airport utility can't find time capsule

Hi guys, well here is my story. I struggled to get the TC to connect to my wireless network which is already being provided by a motorola wireless modem. I read somewhere that although 7.3.1 lists support for WEP it doesn't actually support it, so I changed all my security to WPA. Then I got the TC online and all was good, except for the slow transfer times, even from a USB HD that was plugged direct into the TC. So I then plugged in the TC via ethernet and moved the huge amounts of files in much faster succession. Now it's come time to make the TC connect wirelessly again. It just won't do it if I do auto setup, so I do a manual set up. I enter my WPA passwords, I set the TC to bridge mode and low and behold after restart the light on the TC goes green. Hooray!!! Then I go into finder but I can't see the time capsule, so I go to airport utility, it can no longer find the TC it just changed the settings on, that made it connect to the network. Airport utility claims there are no app;e wireless devices to be found...
Please help, how do I discover my TC?
Should I have changed the IPv6 to tunnel or node?
Also, when I click advanced in wireless the only option I see is for interference robustness, nothing about 2.4 or 5ghz. Where can I change this?
Any help would be great, cheers.

I'm having a similar issue, but only sporadically. My TC is plugged directly into my cable modem...it is the only wireless router in the system. The latest firmware updates are installed, and my MacBook Pro has 10.5.2 (installed via the combo update). Another Macbook and a mac mini, both with 10.4, also accesses the wireless network.
Here's an example of TIme Capsule drop-out: this morning when I woke my Macbook Pro, it couldn't find the network. TC had a green light, so I opened Airport Utility. It couldn't find the TC. I unplugged the TC and waited for it to reboot. After it restarted, the wireless network connected just fine, but the TC itself didn't appear in the finder window. I opened Airport Utility again, and the TC appeared, but with a yellow dot next to it. The light on the TC itself was green. I tried to rescan the port, and the TC disappeared again. Wireless network was still working, though. A few minuted later, I rescanned again and the TC appeared. I clicked on Manual setup, and Airport scanned again and couldn't find the TC. I left it in frustration, and came back two hours later. Voila, the TC appears in the finder window and Airport has no problem accessing it.
So what the heck? I'm willing to wipe it and start over, but I just installed the thing. All I've done is set up time machine, run the firmware update, plugged in a usb hub with a couple of shared drives and a printer (which doesn't print more than a couple of pages at a time before it freezes, but that's an issue for another post).
Any thoughts and suggestion greatly appreciated!

Airport disk utility can't read time capsule after a relocation

airport disk utility can't read time capsule after a relocation. Wether I connect ethernet or wifi, airport doesn't read it. Even after reset.

Do a full factory reset.. and you will need to reconfigure it.. that is the usual process when you move networks.
You can do a fully manual setup though. The new v6 utility is just lousy at locating the TC.. if you still have a computer.. even a PC running windows it will do fine on v5 as long as the TC is not the latest model..
Or use iOS version airport utility.. it also seems to have less issues than the mac version.

Setup problem and now can't see time capsule

On Friday, I used Airport utility to set up Time Capsule. There was a choice saying "do you want to add on to or replace and existing router?", to which I said yes. at the end of the setup, Airport asked "Do you want to replace the existing router now?" and I said no because I don't want to replace it yet. That seemed to confuse Time Capsule.
On Monday, I disconnected the existing router and I tried to hook Time Capsule up to the DSL modem. Time Capsule didn't recognize the internet and my computer wouldn't recognize TC. Time Capsule is now not connected to anything (I reinstalled the old router and it is working fine). My computer can't see it an neither can Airport Utility. I tried to rescan but nothing comes up. Does anyone know what is wrong and how I fix it?

The only way to tell is remove the drive and test it.
I would do a reset of the TC first. Just hold in the reset button for about 7sec and wait for it to reboot. A reset will not do anything to your files. Then try again to access. If no luck the drive is probably dead. Either replace the whole TC under warranty.. or if you have no warranty left/drive contains valuable info, open up the TC.. plenty of sites explain how to upgrade to a bigger drive. just follow them. Put the drive into a USB carrier and plug it in or even better use it directly on sata port.

Airport Utility can't see Airport Express Device

I tried to print some documents and I received a message telling me the printer is not ready or may not exists, so I launch the Airport Utility to see what is going on and there is no Airport Express just my Time Capsule.
I already reset the airport express to factory settings and everything goes ok until the green light shows but the airport utility can't see it.
Any help will be appreciate
thanks
Dan
I already tried connecting the Airport Express to my computer with an ethernet cable

Connect an Ethernet cable between the wall jack and the WAN (circle of dots) port on the AirPort Express. Connect a second cable between the LAN (opposing arrows) port on the Express to your computer.
You should now be able to access the Express using the AirPort Utility to configure the Express as a WAP.

Mac can not see time capsule

i bought Time capsule over Amazon .Air port works fine , but my mac can not see time capsule,,,sometime does , but most of the time not...
It is a problem with time capsule i have 2 T new generation

You don't mention what type of Mac you have, but is there any way you can move it around to see if that affects the problem? If you hold down an "option" key while you pull down the AirPort/WiFi menu bar item, you should see a value labeled "RSSI" that is the strength of the wireless signal. A value closer to zero is stronger. For example, -30 is decent but -80 is poor.
By the way, you don't seem to have declared any of your system details in your profile or didn't select your details to be included in your post. Those can help people give you correct advice. To update that, click on "Your Stuff" near the top of a window on these discussion groups, then on "Profile". Scroll down to "My Products" and either edit an existing one or add a new one.

If I use airport utility to erase my time capsule will all my settings be lost? Does "import configuration" work well?

If I use airport utility to erase my time capsule will all my settings be lost? Does "import configuration" work well?

Erasing the Time Capsule's internal HDD, via the AirPort Utility, will NOT affect the TC's configuration settings. However, if your intent is to completely remove these settings as well, you will want to perform a "factory default" reset on the TC to do so.
If you first export the configuration, you can always import it back in after the reset to get you back up and running quickly.

Airport utility fails to detect time capsule

I'm sitting right beside the thing, so I know it isn't a distance problem. It's blinking orange, and cannot be found via search.

If AirPort Utility cannot "find" your Time Capsule after a few tries, (Did you power down both your computer and the Time Capsule and then power them back up?), your next option is to reset the Time Capsule back to factory default settings.
Power down the Time Capsule
Hold in the reset button and keep holding it in as you plug the power back in to the Time Capsule
Release the reset button after 10 seconds
Reconfigure your Time Capsule. You can use the same name, password, etc as before if you wish.
The factory default reset will not harm or affect your existing backups

Airport Utility can't "see" base stations after Leopard 10.5.4

After upgrading to Leopard 10.5.4, Airport Utility can't "see" Airport Extreme UFO version and Airport Expresses. But the Expresses are glowing green, so I assume they're working. But if they can't be "seen" when scanned by Airport Utility, they can't be added as speaker options to iTunes.
Have unplugged and re-plugged in power to Airport Extreme and Expresses.
Oddly enough, at one point the sound through my eXpresses would kick in for five seconds and then disconnect for a minute, then play for five, then disconnect for a minute.
This same thing happened when I switched to Leopard.
Any solutions?

Well what do you know...after a week, it just magically decides to work, without even using Airport Utility.
Boy are these Airports touchy....and unreliable.
I still want to know: What makes these things drop in and out???

AirPort Utility can't see Extreme

Airport Utility can't see Extreme
I have reset the extreme, reboot the iMac, and while I have an internet connection, the AirPort Utility can the the extreme.
Light is flashing Amber.
AirPort Utility is 5.3.2

SoCal Web Developer wrote:
click on the AirPort icon (of your Mac) on the upper menu. See if the Extreme >> network shows up there. If so, log into that network...
SoCal Web Developer wrote:
So following your instructions I, disconnected everything, powered it up, and from the Airport icon I could see other wireless networks and join them.
Next I created a new network with the Extreme, and join that one.
I see nothing in his instructions about 'creating a new network'. Instead, I see the words: See if the *Extreme network* shows up there. If so, log into *that network*...
SoCal Web Developer wrote:
If that does not work, get an ethernet cable and connect the
Extreme to your computer.
SoCal Web Developer wrote:
I originally had it hard wired to the iMac and could not see it with AU.
Connect Mac to Ethernet LAN port on the AEBS. Make sure your Mac has IPv6 turned on (under System Preferences|Network|Advanced|TCPIP|Configure IPv6=Automatically). Open the Airport Utility.
If you still don't see the Airport, open a terminal windows and type:
mdns -B airport.tcp
If you get a response, look for something under the "instance name" column. Take that name and type (replacing the name you got above with 'thatname' below):
mdns -L thatname airport.tcp local.
and copy the result and post it here.
If you don't get a response from the first command, enter:
ifconfig
and copy the result and post it here.

Macbook can't see time capsule through airport utility; powerbook can.

This question probably applies to Airport Extremes as well as Time Capsules, but I happened to see it with a new TC.
My Time Capsule came in yesterday. My plan was to bridge it into my existing network to serve 802.11n over 5ghz. I did the initial setup using a 12" powerbook and it worked fine. I set the Time Capsule in bridge mode and for 802.11n 5ghz, plugged it into my network, and reset. The light on the TC turned green and all looked like it was working. At least, until I tried to connect through my Macbook Pro.
I installed the Airport Utility software that came with the TC, rebooted, then launched Airport Utility -- and it couldn't find any devices. It can, however, see the Airport's wireless network. After a reboot of the TC, it can also connect to the Airport's wireless network. I can get to the internet and the local network, but cannot see the Airport through Airport Utility and cannot see the Time Capsule disk. It's as if Bonjour is being blocked between my laptop and the Airport. This happens whether I'm connected to the TC wirelessly or wired.
I've tried restoring to factory defaults and starting over (I still can't see the TC, even after a hard reset) and I've tried a hard reset of the TC (I had to, actually -- it hung during startup several times). In each case, the powerbook can see it, but the macbook can't. I'm out of things to try. If I can't get this resolved soon, I'm going to have to return the TC, since it's useless if I can't access the disk.
I was planning on upgrading the two computers to Leopard over the weekend, then use the TC for Time Machine for both computers, but if it's not working for Tiger I'm worried that it won't work for Leopard, either.
Is there any variable anyone knows of that blocks a computer from seeing an base station through the Airport Utility? A non-obvious firewall setting, perhaps, or something that could be blocking Bonjour? Does Airport detection even use Bonjour, or am I on the wrong track?
Thanks

An update: I can see the Airport configuration of the TC through my Macbook if I pick File->Configure Other... on the Airport Utility, and then put in the IP address. Which leads me to believe that it's a Bonjour issue, but I haven't figured out more than that.
Of course, the TC is still useless for Time Machine if I can't get to the disk, so the problem remains.

Windows 7 airport utility will not detect time capsule

Hi, I have a current generation time capsule and I am having problems connecting to my Windows 7 home premium PC. The time capsule connects and works perfectly using my Macbook. My set up is this: DSL router conected to the time capsule via ethernet cable. I can get the time capsule to pick up wireless and connect to my PC, but upon opening the airport utility it will not detect the time capsule at all. I have trolled the internet for about 3 hours trynig various things, none of which have worked. Has anyone had this issue and resolved it?

The airport utility has nothing whatever to do with disk access.
It helps having bonjour available in the computer. And the utility should be able to bring up TC setup.. although as noted.. apple have already bypassed windows as it is too old. The new TC requires v6 utility.. the version for windows is 5.
None of that is relevant to opening the TC hard disk.
-If this is not the case, can you please advise on how to access the storage on a windows 7 PC
Did you follow the instructions from my previous post.
Open your windows explorer and type into the address bar,
\\TCname or \\TCIPaddress
Where you replace TCname with the actual name of the TC.. your nice new short SMB compatible name.
Or use the IP address of the LAN on the TC.. by default 10.0.1.1
If you did this and it failed, you need to ping the TC by name and by IP address from command window..
Does the TC respond to pings??
If so it should be able to open the TC disk.. but you will probably have to use the IP address not the name which is likely illegal.
I also mentioned the issue of SMB names..
Please tell me what is the name of your TC as you set it up in the Mac..
Does it look like this.
Fred Blog's Airport Time Capsule.
If so it is too long.. it has spaces and it has an illegal character.. from windows the name should be short, no spaces and pure alphanumeric.
Please reset the TC to factory and start again.. you can use the airport utility in the Mac.
Do not use apple suggested names.. which are WRONG.
Use names like TCgen5
And for wireless TCwifi
Then try again with the windows.
If you continue to have issues, try using ethernet to the computer from the TC instead of wireless.
Make sure ipv6 is on and set to link-local or the PC equivalent of that.. I will need to look that up.

Network works fine but Airport Utility can't see the Airport

If someone knows of an earlier discussion on this I'd be grateful for a pointer. My Airport Extreme network has been working fine, syncing with Apple TV, accessing the Internet, etc, but The AirPort Utility can't find it! I discovered this when I had trouble printing and started up the Utility to see if there was something I could do to fix it. The utility can't find it but the network is working fine. However I do need to connect a printer to it.
Any advise on what I can do?

iFelix wrote:
I know this may sound obvious and silly, but are you actually connected to your Airport wireless network and not a neighbouring network?
I thought of that myself and there are at least four networks around my house (three unprotected!) but no, I am connected to the AirPort network!
I'll try one other thing before I do a hard reset though. A week or two back I'd tried to connect an Airport Express manually by creating a WDS. Never got that to work and that may be a problem. I notice that if I do a soft reset the AirPort Extreme become visible in the Utility for a few minutes. I'll go th manual setup and see if I can't delete that WDS...

Airport Utility can't see all my devices after new cable modem

Everything worked fine until I got a new cable modem from Comcast—it's a Cisco DPC3000. Now after firing that up, I can get to the web on my Mac Pro but my LAN seems to be missing. Airport Utility can see the AEBS (Base Station) that's connected to the cable modem but it can't see a second AEBS that's in my wife's office (wired to the Base Station in Bridge mode), or an Airport Express that's hooked up to my music system, or a second Airport Express that's used to extend the WIFI to a second bedroom. All these things worked fine previously—I could see them all in Airport Utility and I could access all those devices.
Any ideas will be much appreciated—been dealing with this most of the day.
Thanks
Peter

Well what do you know...after a week, it just magically decides to work, without even using Airport Utility.
Boy are these Airports touchy....and unreliable.
I still want to know: What makes these things drop in and out???

Airport Utility can't see Time Capsule

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