Airport Utility did not see the base station.

When I bought Airport Extreme I didn't succeed installing it. Airport Utility DID NOT see the base station.
With Apple assistance I first 'FOUND' the base connecting it to my Intel iMac through ethernet. Later I was able to finish the setup wireless through Airport utility. It works fine and I saved the configuration.
Now I wish to reinstall Leopard initializing the computer in order to make some major cleanup.
Shall I be able to reinstall Airport opening the saved configuration or might I found some of previous problems (base not found) again?
I would appreciate any meaning of yours.

I solved this with help from Apple Assistance

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I have an Airport Extreme as my wifi hub and an Airport Express to beam music. All of a sudden the Express stopped working and I get the error message "this version of Airport Utility does not support this base station". All my software is up to date and

I have a WiFi system in the house that uses the Airport Extreme for a hub and an older Express for sending music from my Mac to my sound system. Everything worked great till yesterday. When I go to Networks I see the Extreme and I see the Express but the Express is no longer connected and I get an error message "this version of AirPort Utility doesn't support this base station". Any ideas?

This sounds as if you have an older AirPort Express that is no longer supported by the newer Mavericks operating system.
To check and see if that might be the case, locate the model number on the side of the AirPort Express. It will start with an "A" followed by four numbers. Hard to see in the faint print.....so you may need reading glasses or a magnifying class to see the model number clearly.
Model numbers A1084 and A1088 of the AirPort Express are no longer supported by AirPort Utility in Mavericks.
You will need to use a Mac running Leopard, Snow Leopard, or a PC to be able to administer the older AirPort Express.

Connected to Airport WiFi Net but Airport Utility does not "see" the AE(n)

Have both the Airport Extreme (g) and (n). Have no problems with the AE(g) which I am using now, but the AE(n) somehow does not appear in the "Airport Utility".
I see the new AE(n) in the Airport Finder selection tool and I connect to the AE(n) network WiFi. The connection is successful and I get all of the vertical black semi-circles showing connection. Then I open Airport Utility and attempt to scan to see the AE(n) and it does not appear.
I've tried to hard reset the AE(n) and configure using Ethernet. The AE(n), appears in Airport Utility when attached by Ethernet. Once configured. I disconnet the Ethernet cable and connect to the new WiFi network but the Amber light flashes, the AE(n) does not connect successfully to the DSL modem and my iMac (Core Duo) Airport Utility program fails to "see" the new base station. I am going nuts. Pls help.
I did read through other problems and the troubleshooting section and did not come accross this same problem.

Spent 75 minutes on the phone with Apple support. At the end of the day learned a few things.
1) Hold down control key to get additonal wireless config options including one which allows 802.11b/g only
2) Using "Other" as a network option in the Internet Connect application solves the problem that only "WPA" password is allowed while I have configured my AE to WEP. You need to type in the AE network name but you are allowed to choose the correct password schema
3) Using "Network Utility" and pinging 10.0.1.1 found out that I had 90% packet loss and that my new AE(n) is most likely defective and in need of replacement...
After all that am back to using my AE(g).

Airport Utility doesn't "see" my base station now

I've got an HP Pavilion running Vista. Have an Airport Extreme base station which was working fine with it, both Internet and Bonjour, until I had a problem last week and had to do a factory install from a disc.
I had a backup, and restored using that, but now Airport doesn't recognize the base station any more. I plugged my Internet in using an ethernet cable and downloaded the very latest Airport software. I tried turning off both Windows firewall and Norton firewall. No help.
I poked around Airport Utility, tried to open the baseconfig file. It asks me what folder it's in. I've done a Windows "Search" and there is no such file on the computer.
This base station continues to work fine with the Intel iMac a few feet away. My Pavilion just seems to be missing something after the restore. Thanks for any suggestions.

Any thought on what settings I need to change on the PC to get it to see the base station?
Often, this issue is caused by either the Windows Firewall blocking the attempted connection, or by the anti-virus software doing the same thing...or, it can be a combination of both things.
Check the settings on both applications to look for "blocked" connections and change the status to "allow" the connection.
No guarantees, but this will solve the issue perhaps 60-70% of the time.

Airport Utility will not display any base stations.

I just had a new hard drive installed in my two year old MAC, since the last one crashed and have Mavericks installed. I have tried to un-install the application so I can re-intall a new one but the system will not let me. I am running a 5th generation of Airport Extreme which by forcing the back methoed of pulling the airport and continualiy doing a hard factory reset on the device, we have determained that the application Airport Utility for Mavericks is defective but there is no patch or update available; how do i get the application to show my base station so I can monitor who is conected to my internet.

I'm not interested in ascribing blame either but waiting for Apple to fix something that isn't broken will only divert attention from seeking the problem's underlying cause. Assuming the AirPort Utility app on your Mac remains unaltered, it's exactly the same one everyone else is using. Should there be any doubt about that, reinstalling OS X will obviate any concern.
I suggest the following for you to consider as you deem appropriate.
Apple's Wireless Diagnostics may supply some additional helpful information.
To use it, hold an option key while you click your Mac's Wi-Fi icon, and choose Open Wireless Diagnostics...
The following authentication dialog will appear:
Authenticate with your Admin password, then click the Continue button in the following:
The network analysis and diagnostic tests will take several minutes to complete:
When it completes, if your wireless network is functioning properly the following will result:
If something is amiss, supposedly the results will be different and you will be presented with helpful information.
Assuming your connection is "working as expected" select Continue to summary and click Continue:
Ignore the pre-populated text field, which is provided as a place for you to type in additional information should Apple ask for it in the course of obtaining technical assistance from them. Apple has no way of knowing where your router is located in your home, and certainly doesn't know if you even have an upstairs bedroom closet.
Click Continue.
The next step will also take a few minutes:
When it finishes, you will be presented with a summary that may or may not be useful to you. Let me know if it is.
The WirelessDiagnostics-xxx.tar.gz file deposited on your Desktop can be dragged to the Trash, or you may wish expand it and examine its contents. It's up to you.

Airport Utility can't see configured base stations

I have two MABs. One with AU can see base + AX and other cannot. The one that cannot is running Mountain Lion and the working one is running Lion. Both have AU 6.1. Base station is at 7.6.1. I can get on the internet, but cannot see or manage AE/AX. In addition, iPad app works fine.
Configuration is Airport Extreme 802.11N (5TH GEN) and two (2)
I have done the following:
* Hard reset AE & AX and reconfigured entire network
* Rebooted with USB ethernet cable plugged into AE
* Turned off IPV6 via CLI
* Removed keychain entries for Airport (where possible)
All systems are on 192.168 home network. Connection to internet works fine. Everything else works but this one application. I have tried 6.1 (native to ML) and unpackaged 5.6.1 and ran binary and neither one works.
I can manually manipulate and update the AE using the "configure other" option via the AU app. But, I still cannot see it after that.
Any other ideas?

Sorry, but I can connect to the Airport Extreme and manually configure it as well as booted my laptop while plugged into the Airport Extreme without success. Mind is foggy after dealing with these for a few hours.

Airport Utility does not see Airport Extreme Base Station

Purchased Airport Extreme yesterday at Apple Store to replace old Netgear Router. Wanted wireless network to work with 2 identical HP Laptops running XP with SP3 and 2 iPod touches, and possible future purchases of iPad 2 and Apple TV. Installed Airport Utility software from CD on Dell Studio running Windows 7. Connected Airport Extreme to cable modem and Dell Studio. Ran Airport Utility software to configure Base Station but it did not recognize the Base Station. Base Station had blinking amber light. Did have internet connectivity on Dell Studio, and wireless internet connectivity on 2 iPod touches, and on one HP Laptop. No wireless internet on other HP Laptop. But wireless internet connection was unsecured and Airport Utility did not see Airport Extreme so could not configure it to make it secure. Contacted Apple Customer support. After 30-40 minutes of attempting several different possible fixes only able to use Airport Utility to configure Airport Extreme remotely, wirelessly, from one HP Laptop, not the Dell Studio that is directly connected to the base station. Now that the base station is configured the network is secure. However, second HP Laptop cannot connect to primary wireless network. I created password protected "Guest" network using Airport Utility, and laptop is able to connect to this Guest network. From reviewing forums am now able to configure Airport Extreme with Airport Utility by using "Configure other" on Dell computer. But utility cannot find device by scanning. Would like to find way to (1) have Airport Utility on Windows 7 Dell see Airport Extreme by scanning and not using "configure other," and (2) have 2nd HP Laptop connect to primary network and not "guest' network. Any assistance would be greatly appreciated. Thanks.

Bob - Thanks so much for your quick reply. I followed your suggestions and, to go into perhaps unnecessary detail, I'll write what I did. I completely disconnected the Airport Extreme Base Station (AEBS) from my computer. I disabled Windows Firewall, uninstalled my anti-virus program, and uninstalled Airport Utility and Bonjour, recycled by cable modem (took out the battery and unplugged it for about 20 seconds), then restarted my computer. After the computer booted up, I verified that windows firewall was disabled, reinstalled Airport Utility and Bonjour, then reconnected the cable connecting the AEBS to the computer (to one of the three ethernet ports, and I tried each of them in case one was faulty) but not to the cable modem as my firewall was disabled and had no anti-virus software. I also reconnected the AEBS power chord. I opened the newly reinstalled Airport Utility software and it did not find the base station. Only when I used "configure other" was I able to access the AEBS. I recycled the modem again, but that did not help. I turned on the firewall, installed anti-virus software, connected the AEBS to the modem, the light turned green, and I was able to access the internet on the primary computer and the wireless network gave me internet access on my laptops. But I was still not able to have my main computer, the one directly connected to the AEBS able to see it, and configure it, without utilizing "configure other."
Also, any idea why one of my laptops can only access the "guest" network? When it attempts to connect to the primary network it will stay on "acquiring network address" for what seems a few minutes, then switch to the "guest" network and connect immediately.
Any help would be greatly appreciated.

Airport Utility does not see Base Station but I'm still online

I have an original airport base station and just downloaded Airport Utility 5.5.1
The base station is working because I'm online with it posting this thread.
But Airport Utility 5.5.1 does NOT see it...
The strange thing is that I have one of the early dome Airport Extremes here as well. That one IS recognized but the Airport Utility.
Anyone have any suggestions as to why the original Airport is not showing up in the utility even when I know it's obviously being seen by my card and connecting to the web?
Thanks
g

Did you power cycle your network as follows?
Power everything on the network down, order is not important
Wait a few minutes, then start the modem first and let it run a few moments by itself.
Then start the next device connected to the modem and let it run a few moments.
Then start each device the same way until everything is up on the network.

HT1998 My iPAD can use the internet through my airport extreme, but the airport utility does not see it so I can't create a guest password. What am I doing wrong?

My iPAD can use the internet through my Airport Extreme, but the Airport Utility does not see the device so I can't set a guest password.

If your Mac is using the Lion operating system with recent updates, it will be necessary to download and install AirPort Utility 5.6 for Mac OS X Lion
Open Macintosh HD > Applications > Utilities > AirPort Utility 5.6
Select the AirPort Extreme and click Manual Setup
Click the Wireless tab just below the row of icons
Click the Wireless Network Options button
Remove the check mark next to Create a closed network
Click Done, then click Update to save the new settings and allow 25-30 seconds for the AirPort Extreme to restart

My airport express works on my MBPro 17 w/ 10.5.8 but not my MBAir11". The MBAir says that this version of Airport utility doesn't support this base station. Is ther any chance I can use this with my MBAir?

My airport express works on my MBPro 17 w/ 10.5.8 but not my MBAir11". The MBAir says that this version of Airport utility doesn't support this base station. Is ther any chance I can use this with my MBAir?

Is this an older "round" version of the AirPort Extreme? If yes, it is true that AirPort Utility 6.x no longer supports the older AirPort Extreme and AirPort Express models.
A model number......located on the bottom of the Extreme or on the side of the Express would be helpful to confirm what you have.
Apple probably does want you to buy a new AirPort Extreme.
The workaround might be to use a Mac or PC running a 5.x version of AirPort Utility.
A more complicated workaround would be to install AirPort Utility 5.6 on Mountain Lion. This is not supported by Apple......it does work for me.....but may not work for you. See this article for more details:
http://www.macworld.com/article/1167965/mountain_lion_and_the_ancient_airport_ba se_station.html

Airport Utility does not see base station

Hello,
I just got an Airport Extreme. I am able to connect to it from mac and pc running vista but I am not able to see the base station from the airport utility on the windows platform. I can see it from the mac. Any ideas why - am I missing something on the windows platform.
Thanks
Praveen

Thanks for your answers. I found this answer in a different thread. Once I unchecked CheckPoint VPN software - the base stations now show up in Airport Utility.
Re: iTunes 7 for Windows Vista: AirTunes won't connect to remote speakers
Posted: Jun 25, 2007 6:06 AM in response to: Vanlew Reply Email
I had same frustrating problem.
I was able finally to restore AirTunes.
In Local Area Connection Status.Properties
In the "uses the following Items" list,
Item "Check Point SecuRemote" appears.
This is the VPN CLient that was installed to let me log in to my office network from home.
Uncheck SecuRemote, OK; iTunes Speakers button shows.
Check SecuRemote, OK; iTunes Speakers button disappears.
This looks like a bug in Checkpoint Software.
In your case, something else may be interferring.
Other OS Vista 32 bit - SecuRemote beta for Vista

HT1998 How can I administer a Gen 1 Airport Express from Airport Utility 6.3.2 (OS 10.9). I can see the base station but get the message: "This version of AirPort Utility doesn't support this base station. Go to AirPort Service and Support for more inform

How can I administer a Gen1 Airport Express from, my MacPro (OS 10.9, Airport Utility 6.3.2). I can see the Express in the WiFi window but from the Airport Utility I get the following message: " This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Of course there's nothing of value on the support page. Any clues anyone?

Apple has dropped support in Mavericks (10.9) of the AirPort Express and AirPort Extreme models that were discontinued more than six years ago.
You can still administer the older AirPort models if you have a Mac running Leopard, Snow Leopard, or a PC.

I am trying to hook up my Airport Express to my current network and AirPort Extreme but keep getting the same error message: "This version of AirPort Utility doesn't support this base station. Go to AirPort Service and Support for more information."

I am trying to hook up my Airport Express to my current network and AirPort Extreme but keep getting the same error message: "This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Any thoughts?

This sounds as if you have an older AirPort Express that is no longer supported by the newer Mavericks operating system.
To check and see if that might be the case, locate the model number on the side of the AirPort Express. It will start with an "A" followed by four numbers. Hard to see in the faint print.....so you may need reading glasses or a magnifying class to see the model number clearly.
Model numbers A1084 and A1088 of the AirPort Express are no longer supported by AirPort Utility in Mavericks.
You will need to use a Mac running Leopard, Snow Leopard, or a PC to be able to administer the older AirPort Express.

TS2220 the following message applies to my airport Utility: This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Suppor

This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support.
This is the message I have recieved in installing my AirPort Utility... Can anyone help me?

Old AirPort base stations and Time Capsules aren't compatible with AirPort Utility 6.2, so you have to use AirPort Utility 5.6. As you have already updated, you can't install AirPort Utility 5.6 by the normal way.
To install AirPort Utility 5.6 on your MacBook Pro, follow these steps > http://frank.is/mountain-lion-and-the-old-airport-utility/

Airport Utility can't find my base stations

I've got an Airport Extreme base station with a printer connected to it - all three of my Macs print to it wirelessly.
Now I'm trying to set up an Airport Express elsewhere in the house for AirTunes. But Airport Utility doesn't see my AE... in fact, it doesn't see the base station either, from any of my computers. I've reinstalled Airport Utility, tried using older and newer versions, and I've never had problems setting up networks before.
I took the AE to a Genius Bar, and it worked right away. So what's going on that I can't set it up on my own (otherwise working) network?

I just had this issue with a Refurbished unit I recently purchased and had to reset the AEX to factory settings.
How long did you wait? Sometimes it takes a while for all the stations to show up in the list.
If nothing else works, you can connect the AEX via ethernet cable.
Click here for more information on joining an AEX to an existing network.

Airport Utility did not see the base station.

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