Airport Utility doesn't see functioning Airport Extreme Base Station

I have an Extreme (n) Base Station which serves as a WDS main with one relay Express and one remote Express. All three are functioning properly. Now I want to add a second remote Express paired with the main Extreme. However, Airport Utility doesn't see the Extreme, even when hardwired. So I have no way to add in the Apple ID of the new remote.
Any suggestions on how to resolve this? Is it necessary to restore default settings on the Extreme and reconfigure EVERYTHING?
Thanks.

Not yet. Hoping there is some other approach, since if I reset it and then it loses the connection before configuration is complete, I lose the functions that are working now.

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I have an Airport Extreme Base Station and have recently upgraded to Mountain Lion. Now airport utility won't work with my base station so I bought a Time Capsule. For the life of me I can't make the substitution work and only see a blinking amber light.

I have an Airport Extreme Base Station and have recently upgraded to Mountain Lion. Now airport utility won't work with my base station so I bought a Time Capsule. For the life of me I can't make the substitution work and only see a blinking amber light. Can anyone who has made this change offer some advice?

apikoros wrote:
The Utility transferred all of the AE's settings, so I still have to change the password, which leaves me with only 2 other questions, I think:
1) I assume it's just a matter of using the Utility, entering a stronger password and checking for it to be remembered in Keychain Access. But do I have to change the password for each individual unit-- the TC, the Extreme and both Expresses-- or will changing it just for the TC alone work for the entire network?
Resetting the password you will need to do for each device... the utility cannot even see those old units.
So you will have to do it for each one.. think it through.. because as you change passwords the others will lose connection.. so start from the express which are wireless extending .. change those first.. and go back up the chain.. as each one changes it will drop off the network.. until you reach extreme and change that. Then you might need to reboot the whole network to get everything talking again. If something goes wrong.. just pluck that one out of the mix and plug in ethernet.. reset and redo the setup. That is my preferred method anyway.. do everything in isolation one by one. By ethernet and then nothing goes wrong.
2) Who's the treasonous SOB who spilled the beans to you about the ICBM in my back yard?!?
N.Korean hackers.
[Edit] Whoops-- one more question: I want to partition the TC's disk, but Disk Utility doesn't see it. What do I need to do?
You cannot partition a network disk. And apple provided no tools for it in the TC itself. You can pull the disk out and partition it but that voids your warranty. (although done with care who is to know).
Look at Q3 here.
http://pondini.org/TM/Time_Capsule.html
Mixing TM and data on the TC is worth planning carefully. They don't necessarily sit happily together.

Airport Utility does not see Airport Extreme Base Station

Purchased Airport Extreme yesterday at Apple Store to replace old Netgear Router. Wanted wireless network to work with 2 identical HP Laptops running XP with SP3 and 2 iPod touches, and possible future purchases of iPad 2 and Apple TV. Installed Airport Utility software from CD on Dell Studio running Windows 7. Connected Airport Extreme to cable modem and Dell Studio. Ran Airport Utility software to configure Base Station but it did not recognize the Base Station. Base Station had blinking amber light. Did have internet connectivity on Dell Studio, and wireless internet connectivity on 2 iPod touches, and on one HP Laptop. No wireless internet on other HP Laptop. But wireless internet connection was unsecured and Airport Utility did not see Airport Extreme so could not configure it to make it secure. Contacted Apple Customer support. After 30-40 minutes of attempting several different possible fixes only able to use Airport Utility to configure Airport Extreme remotely, wirelessly, from one HP Laptop, not the Dell Studio that is directly connected to the base station. Now that the base station is configured the network is secure. However, second HP Laptop cannot connect to primary wireless network. I created password protected "Guest" network using Airport Utility, and laptop is able to connect to this Guest network. From reviewing forums am now able to configure Airport Extreme with Airport Utility by using "Configure other" on Dell computer. But utility cannot find device by scanning. Would like to find way to (1) have Airport Utility on Windows 7 Dell see Airport Extreme by scanning and not using "configure other," and (2) have 2nd HP Laptop connect to primary network and not "guest' network. Any assistance would be greatly appreciated. Thanks.

Bob - Thanks so much for your quick reply. I followed your suggestions and, to go into perhaps unnecessary detail, I'll write what I did. I completely disconnected the Airport Extreme Base Station (AEBS) from my computer. I disabled Windows Firewall, uninstalled my anti-virus program, and uninstalled Airport Utility and Bonjour, recycled by cable modem (took out the battery and unplugged it for about 20 seconds), then restarted my computer. After the computer booted up, I verified that windows firewall was disabled, reinstalled Airport Utility and Bonjour, then reconnected the cable connecting the AEBS to the computer (to one of the three ethernet ports, and I tried each of them in case one was faulty) but not to the cable modem as my firewall was disabled and had no anti-virus software. I also reconnected the AEBS power chord. I opened the newly reinstalled Airport Utility software and it did not find the base station. Only when I used "configure other" was I able to access the AEBS. I recycled the modem again, but that did not help. I turned on the firewall, installed anti-virus software, connected the AEBS to the modem, the light turned green, and I was able to access the internet on the primary computer and the wireless network gave me internet access on my laptops. But I was still not able to have my main computer, the one directly connected to the AEBS able to see it, and configure it, without utilizing "configure other."
Also, any idea why one of my laptops can only access the "guest" network? When it attempts to connect to the primary network it will stay on "acquiring network address" for what seems a few minutes, then switch to the "guest" network and connect immediately.
Any help would be greatly appreciated.

I have just purchased and installed a new Airport extreme base station but now the Airport Utility cannot see my old Airport Express. Are their compatibility issues and do I need to purchase a new Express?

I have just purchased and installed a new Airport extreme base station but now the Airport Utility cannot see my old Airport Express. Are their compatibility issues and do I need to purchase a new Express?

When you can, take a look at the old AirPort Express and locate the model number in the faint print on the side of the device.
If you see A1084 or A1088, this is an older Express version that is no longer supported by the current version of AirPort Utility that you are using with the new AirPort Extreme.
If that is the case, your Express is at least 6 years old...probably older...so it is about time to treat yourself to a new version with much faster speeds and more features.

Have 2 airport extreme base stations connected in chain. Airport utility shows slave unit without power. However, power is on slave unit, but status lights do not show up at all. Small green lights at each back port blink. Anyone have any ideas?

Have 2 airport extreme base stations connected in chain. Airport utility shows slave unit without power. However, power is on slave unit, but status lights do not show up at all. Small green lights at each back port blink. Anyone have any ideas?

Unfortunately, you are describing the symptoms of an AirPort Extreme with a failing (or failed) internal power supply.
As a last resort, try a Factory Default Reset on the AirPort Extreme as follows:
Power off the AirPort by pulling the power cord
Wait a minute or two
Hold in the reset button first, and keep holding it in for an additional 8-10 seconds while you simultaneously plug the power back into the AirPort
Release the reset button and allow a full minute for the AirPort to restart
Now try to configure the AirPort again. If you continue to see the same symptoms as before, the AirPort will need to be replaced.

Airport utility no longer recognizes my Airport Extreme Base Station, which had been set up to extend a wifi network

Hi. In November I set up my airport extreme base station (5th generation I believe) to wirelessly extend the wifi network we use at home to see if it would increase download speeds. Before doing that, I did a factory reset of my airport extreme, and the owner of the airport extreme to which the ethernet cable is attached made changes to his network to allow it to be extended. I folllowed all the directions from the apple support pages, and finally got it to work. I could even access a portable hard drive which I attached to the airport extreme base station being used as the extension. Then a week or so ago I noticed that my laptop would no longer connect to my base station. I did not have time to look into it until this week. Airport utility, either on my Mac or iphone no longer recognizes my base station. My mac is running OS X 10.10.1 and my iPhone is running iOS 8.1.2 I have tried both hard, soft and factory resets of my base station to no avail. The only thing that has changed after doing that, is that when I do a soft reset of my base station, a neighbors airport express appears when it never did before. I can't actually connect to it, but it does try. Then after approximately 5 minutes, it disappears from my list.
Today I went and pulled out my OLD AIRPORT EXTREME base station... you know, the one that looks like a space ship and is running wifi 802.1 b/c? airport utility DOES locate and display that, but airport utility returns a message stating that it cannot be set up by this software. I am attaching an image of that.
Thank you,
John
Does this have anything to do with the fact that 'Back to My Mac' is probably enabled?

I think the initial problem is that your iPhone was connected to an open network that wasn't yours.
Go to Settings > WiFi and "Forget" the network created by that AirPort Extreme, it's older than dirt. Forget your neighbor's network also.
Perform the equivalent actions with your Mac: System Preferences > Network > Wi-Fi > Advanced... Delete every network that appears, including your own.
Then, connect to your own network on all your devices, after which you ought to be able to use any of them and configure your Extreme without any difficulty. You may need to start over with a "hard reset" on both the main AirPort Extreme and the one extending its network.
Does this have anything to do with the fact that 'Back to My Mac' is probably enabled?
Not exactly, but using iCloud Keychain will populate all your devices with the names of preferred networks that any of them connect to, no matter where they are. I don't know why Apple considers that a beneficial feature.

HT1218 After a recent iTunes update attempt iTunes no longer functions and the airport extreme base station is not accessable on our computer. We still have wifi but cannot access the base station software.

After a recent iTunes update attempt iTunes no longer functions and the airport extreme base station is not accessable on our computer. We still have wifi but cannot access the base station software.

Thanks for the reply. I appreciate the response. I tried that approach this evening and it didn't work for me. (Technically it worked for me, when I was hardwired into my base station, but would not work for me wirelessly, which is my main issue.)
Again, using the approach you recommended works only if I have my ethernet cable attached to the LAN port so my computer is communicating directly to the base station through the hard wire. I am able to scan for my base station and make setting adjustments normally this way too.
As soon as I disconnect from the LAN port and try to go wireless is where I run into problems. The Base Station's wireless network I created is available to choose in the top right corner of the monitor with all of the other available wireless devices/networks -- but the network I created does not have access to the internet. I am also unable to configure my Base Station wirelessly. When my Airport Utility tries to scan for the Base Station and Network, it cannot find any Apple Wireless Device. It's like the Wireless Network in my base station is not sending out a signal.
Is there a way to resolve this issue?

Airport Utility cant connect to Airport Extreme Base Station, Error code -4

I am unable to use my Apple-product. Earlier it worked, with these settings: The Airport Extreme Base Station worked as a Gigabit switch and an Access Point. It was not supposed to work as a router, since I have a server "on the far side" of the AEBS.
In any case, it worked for a while. Then it started to act strangely, so I tried to check its settings. I was unable, so I did a factory reset. And haven´t been able to connect (for configuring) since. (It still works as a router and access point, but with the default settings, and with a blinking yellow led.)
When I use the Airport Utility (5.5.1) connected with a cable it finds nothing. Should I be able to configure it wired? When I connect wireless to the default "Apple Network XXXXXX" it finds the Airport Extreme "with default settings". I click "continue" or "Manual setting", and it says "Detecting wireless Apple Devices" (bear in mind that I translate the messages from swedish, It might get wrong), and then after a minute:
An error occurred while trying to access the base station. Make sure your network connection is valid and try again. Error Code: -4
I have shut off the firewall in both Windows and Panda Cloud Office Protection. I have tried to make lots of factory resets.

See this article for instructions on how to install AirPort Utility 5.6 for Lion on Mountain Lion:
http://www.macworld.com/article/1167965/mountain_lion_and_the_ancient_airport_ba se_station.html

Cannot see Airport Extreme Base Station--Watch for 2.4Ghz traffic!

(Issue is addressed in the body of this post)
Great when working on 802.11n at 5Ghz, BUT...
If you have to be compatible with 802b/g you are forced to transmit at 2.4Ghz. Traffic at this frequency can be so bad that it made my station invisible (even with "Interface Robustness" activated). The "automatic channel selector" is supposed to choose a clutter free channel for clear communications, but it does not work well. I had to reprogram the station (through ethernet) to manually change the channel to a more stable one. In my case, channel 8 did the job.
After this, the Airport base worked perfectly!
I live in a condo area where I get 8 strong wireless networks, all at the same time. Add microwave ovens, TV's and cordless phones and you get a jammed 2.4Ghz highway. Make sure to select a channel that provides seagway to the "carpooling lane".

Bob - Thanks so much for your quick reply. I followed your suggestions and, to go into perhaps unnecessary detail, I'll write what I did. I completely disconnected the Airport Extreme Base Station (AEBS) from my computer. I disabled Windows Firewall, uninstalled my anti-virus program, and uninstalled Airport Utility and Bonjour, recycled by cable modem (took out the battery and unplugged it for about 20 seconds), then restarted my computer. After the computer booted up, I verified that windows firewall was disabled, reinstalled Airport Utility and Bonjour, then reconnected the cable connecting the AEBS to the computer (to one of the three ethernet ports, and I tried each of them in case one was faulty) but not to the cable modem as my firewall was disabled and had no anti-virus software. I also reconnected the AEBS power chord. I opened the newly reinstalled Airport Utility software and it did not find the base station. Only when I used "configure other" was I able to access the AEBS. I recycled the modem again, but that did not help. I turned on the firewall, installed anti-virus software, connected the AEBS to the modem, the light turned green, and I was able to access the internet on the primary computer and the wireless network gave me internet access on my laptops. But I was still not able to have my main computer, the one directly connected to the AEBS able to see it, and configure it, without utilizing "configure other."
Also, any idea why one of my laptops can only access the "guest" network? When it attempts to connect to the primary network it will stay on "acquiring network address" for what seems a few minutes, then switch to the "guest" network and connect immediately.
Any help would be greatly appreciated.

Macbook does not see airport extreme base station

Hi
I set up my airport extreme several years ago. I recently noticed that, under "security," the guest network says "WPA2 secured," but the main network says "none." Is this a problem; i.e., does the main network lack security? Further, when I open the airport utility, it cannot find a base station.
What am I doing wrong?
Thank you!
ron

Bob - Thanks so much for your quick reply. I followed your suggestions and, to go into perhaps unnecessary detail, I'll write what I did. I completely disconnected the Airport Extreme Base Station (AEBS) from my computer. I disabled Windows Firewall, uninstalled my anti-virus program, and uninstalled Airport Utility and Bonjour, recycled by cable modem (took out the battery and unplugged it for about 20 seconds), then restarted my computer. After the computer booted up, I verified that windows firewall was disabled, reinstalled Airport Utility and Bonjour, then reconnected the cable connecting the AEBS to the computer (to one of the three ethernet ports, and I tried each of them in case one was faulty) but not to the cable modem as my firewall was disabled and had no anti-virus software. I also reconnected the AEBS power chord. I opened the newly reinstalled Airport Utility software and it did not find the base station. Only when I used "configure other" was I able to access the AEBS. I recycled the modem again, but that did not help. I turned on the firewall, installed anti-virus software, connected the AEBS to the modem, the light turned green, and I was able to access the internet on the primary computer and the wireless network gave me internet access on my laptops. But I was still not able to have my main computer, the one directly connected to the AEBS able to see it, and configure it, without utilizing "configure other."
Also, any idea why one of my laptops can only access the "guest" network? When it attempts to connect to the primary network it will stay on "acquiring network address" for what seems a few minutes, then switch to the "guest" network and connect immediately.
Any help would be greatly appreciated.

Airport Utility can not find air port extreme base station

I am running XP home on my computer and have an air port extreme base station connected to it wired. I have no problem connecting to the internet yet more times then not the air port utility can not find the base station. On occasion it will find it but most of the time it can not. Rebooting does not help.

I recently purchased one of the new Airport Extreme base stations and after carefully reading the instructions; I first installed the Airport Utility 5.5 that came on the CD onto my MacbookPro. I then connected the new base station to my macbookpro via Ethernet and power it up. I copied a previously saved configuration onto it. All my printers, IMAC and macbookpro were able to connect.
I then used my older base station and my airport express to extend the N and G networks through the house. My problem was (1) the new Airport utility would consistently lose the older extreme base station and the airport express, (2) An my HP printers keep losing the wireless connection to the new airport extreme base station. The only resolve was to consistently restart the new base station, after which (1) the new airport utility would see the older base station and express again and (2) the wireless connection to the printers would be restored.
After about a week of this, I removed the new Airport Extreme and replaced it with the older extreme (802.11N DRAFT) and de-installed the Airport Utility 5.5 and re-installed Airport Utility 5.4.2 and everything works fine.
Has anyone else experienced any problems with the newly released Airport Extreme (fully 802.11N) base stations and Airport Utility 5.5?

IMac does not see Airport Extreme Base Station wirelessly

Trying to use my existing PC hooked up to Airport Extreme BS via ethernet cable, which works fine. I then open Airport Utility on my iMac and it scans for wireless devices but it can't see the AEBS (located beside it). Opening Base Station tab and there are no solid headers to click on, just the soft grey headers. I am fairly new to Apple product so if I've left any info out to further troubleshoot please let me know.
Eventually I would like to connect my Apple TV, located downstairs, wirelessly as well as use an Airport Express (wirelessly) to boost the signal if need be due to concrete walls and floors in construction of house.
I have OS X Version 10.5.8 (up to date), Intel, Airport Extreme Wireless Card.
Thanks for any help out there.

Bob - Thanks so much for your quick reply. I followed your suggestions and, to go into perhaps unnecessary detail, I'll write what I did. I completely disconnected the Airport Extreme Base Station (AEBS) from my computer. I disabled Windows Firewall, uninstalled my anti-virus program, and uninstalled Airport Utility and Bonjour, recycled by cable modem (took out the battery and unplugged it for about 20 seconds), then restarted my computer. After the computer booted up, I verified that windows firewall was disabled, reinstalled Airport Utility and Bonjour, then reconnected the cable connecting the AEBS to the computer (to one of the three ethernet ports, and I tried each of them in case one was faulty) but not to the cable modem as my firewall was disabled and had no anti-virus software. I also reconnected the AEBS power chord. I opened the newly reinstalled Airport Utility software and it did not find the base station. Only when I used "configure other" was I able to access the AEBS. I recycled the modem again, but that did not help. I turned on the firewall, installed anti-virus software, connected the AEBS to the modem, the light turned green, and I was able to access the internet on the primary computer and the wireless network gave me internet access on my laptops. But I was still not able to have my main computer, the one directly connected to the AEBS able to see it, and configure it, without utilizing "configure other."
Also, any idea why one of my laptops can only access the "guest" network? When it attempts to connect to the primary network it will stay on "acquiring network address" for what seems a few minutes, then switch to the "guest" network and connect immediately.
Any help would be greatly appreciated.

Airport Utility 5.4.2 was unable to find Airport Extreme base station.

I downloaded the new Airport Utility 5.4.2 to my 2009 24" iMac with Snow Leopard. Now it is unable to find my Airport Extreme base station or Airport Express. My iMac is connected to the network via the Airport Extreme base station but the Airport Utility cannot find it. All I get is this message "Airport Utility was unable to find any Apply wireless devices. Make sure the Apple wireless device you want to set up is plugged in and in range of your computer and then click rescan to try again". I clicked rescan numerous time with no luck. I even downloaded the Airport Utility 5.4.2 again with no luck. What is wrong??? Everything was working fine until I downloaded the Airport Utility 5.4.2.

Thanks for the info.
Following your same steps exactly, I am able to save the configuration file to the desktop, or navigate to another folder to save it at that location.
I was able to do this previously with 10.5.x and with current Snow Leopard. Notice that you list 10.4.x as your operating system. If you are still running this OS, it could be that 10.4.x does not allow this feature with 5.4.2?
Not sure if downloading another copy of 5.4.2 would be worth the pain, as I'm inclined to believe that it probably would not help solve your issue. If you decide to do this, please post back with your results.

PS3 can't see new Airport Extreme base station

I replaced my old airport extreme with the latest one, but now my PS3, which is on another floor, cannot see the base station, and the new base station has a lot less range than the old one. With my old one I could sit out in the back yard with my laptop, and the PS3 picked it up right away over our wireless network, but now, nothing. My laptop connects okay, just can't go very far. Nothing has changed except the base station itself. Please help.

Hello Uri. Welcome to the Apple Discussions!
A few things I would suggest that you try to see if either or both help with the PS3's connectivity to the 802.11n AirPort Extreme Base Station (AEBSn):
o If currently enabled, disable the Guest Network.
o Use a separate Network Name for the 5 GHz radio. Make sure that the PS3 connects to the 2.4 GHz radio's wireless network.

Airport extreme base station doesn't show up on network?

I just set up a wireless airport extreme base station to my PowerBook G4 and hooked my printer to it. All good. I also set up a new iPad wifi, and that also is good. I'm just wondering why the base-station doesn't show up in Finder Network? Any ideas? The Network says Neighborhood, but nothing happens or shows up, when I open it.

this did not solve my questions.
Your question was.......I'm just wondering why the base-station doesn't show up in Finder Network?
We provided answers specifying when the Extreme would and would not appear in the Finder.
As for the "why", here you are asking about design decisions that have been made by Apple. No one on a user to user forum will be able to answer for Apple. If you want to pursue this, you will need to contact Apple directly.
Looks like John Galt has it covered as far as the hard drive question.

I told my wireless network to forget two airport expresses so that I could rename them. Now the network does not see them even when plugged in about 10 feet away from the airport extreme base station. Does "forget" mean forever? How to reset?

I told my wireless network to forget two airport expresses 1 1st gen, 1 2nd gen so that I could rename them. Now the network does not see them even when plugged in about 10 feet away from the airport extreme base station. The network does recognize a totally new 2nd gen express. Does "forget" mean forever? How to reset?

The network does recognize a totally new 2nd gen express.
Then, it sounds like you have already reset the 2nd Gen Express, and now you need to set it up again, like you did the first time. Only, this time, assign the device name that you want to the AirPort Express.
Do NOT use the name that Apple suggests.....which will be something goofy like........Sueswimsf's Red Apple AirPort Express
Assign a simple name.....something like 2ndGenExpress

Airport Utility doesn't see functioning Airport Extreme Base Station

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