Airport Utility doesn't "see" my base station now
I've got an HP Pavilion running Vista. Have an Airport Extreme base station which was working fine with it, both Internet and Bonjour, until I had a problem last week and had to do a factory install from a disc.
I had a backup, and restored using that, but now Airport doesn't recognize the base station any more. I plugged my Internet in using an ethernet cable and downloaded the very latest Airport software. I tried turning off both Windows firewall and Norton firewall. No help.
I poked around Airport Utility, tried to open the baseconfig file. It asks me what folder it's in. I've done a Windows "Search" and there is no such file on the computer.
This base station continues to work fine with the Intel iMac a few feet away. My Pavilion just seems to be missing something after the restore. Thanks for any suggestions.
Any thought on what settings I need to change on the PC to get it to see the base station?
Often, this issue is caused by either the Windows Firewall blocking the attempted connection, or by the anti-virus software doing the same thing...or, it can be a combination of both things.
Check the settings on both applications to look for "blocked" connections and change the status to "allow" the connection.
No guarantees, but this will solve the issue perhaps 60-70% of the time.
Similar Messages
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How can I administer a Gen1 Airport Express from, my MacPro (OS 10.9, Airport Utility 6.3.2). I can see the Express in the WiFi window but from the Airport Utility I get the following message: " This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Of course there's nothing of value on the support page. Any clues anyone?
Apple has dropped support in Mavericks (10.9) of the AirPort Express and AirPort Extreme models that were discontinued more than six years ago.
You can still administer the older AirPort models if you have a Mac running Leopard, Snow Leopard, or a PC. -
I am trying to hook up my Airport Express to my current network and AirPort Extreme but keep getting the same error message: "This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Any thoughts?
This sounds as if you have an older AirPort Express that is no longer supported by the newer Mavericks operating system.
To check and see if that might be the case, locate the model number on the side of the AirPort Express. It will start with an "A" followed by four numbers. Hard to see in the faint print.....so you may need reading glasses or a magnifying class to see the model number clearly.
Model numbers A1084 and A1088 of the AirPort Express are no longer supported by AirPort Utility in Mavericks.
You will need to use a Mac running Leopard, Snow Leopard, or a PC to be able to administer the older AirPort Express. -
My airport express works on my MBPro 17 w/ 10.5.8 but not my MBAir11". The MBAir says that this version of Airport utility doesn't support this base station. Is ther any chance I can use this with my MBAir?
Is this an older "round" version of the AirPort Extreme? If yes, it is true that AirPort Utility 6.x no longer supports the older AirPort Extreme and AirPort Express models.
A model number......located on the bottom of the Extreme or on the side of the Express would be helpful to confirm what you have.
Apple probably does want you to buy a new AirPort Extreme.
The workaround might be to use a Mac or PC running a 5.x version of AirPort Utility.
A more complicated workaround would be to install AirPort Utility 5.6 on Mountain Lion. This is not supported by Apple......it does work for me.....but may not work for you. See this article for more details:
http://www.macworld.com/article/1167965/mountain_lion_and_the_ancient_airport_ba se_station.html -
After updating my Time Capsule, I received this message on my Airport Express: This version of AirPort Utility doesn’t support this base station." How can I fix this?
Per chance is your AirPort Express an 802.11g model? If so, you will need to use AirPort Utility v5.6 to administer it. However, this version will not install under OS X Mountain Lion without a workaround.
The following is one of those workarounds:
Here are the basic steps to install version 5.6 under Mountain Lion using CharlesSoft's Pacifist:
If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
Run Pacifist.
Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
Drag AirPort Utility 5.6.app to your Mac's /Applications/Utilities folder.
You can now run the AirPort Utility from the Utilities folder. -
Airport Utility did not see the base station.
When I bought Airport Extreme I didn't succeed installing it. Airport Utility DID NOT see the base station.
With Apple assistance I first 'FOUND' the base connecting it to my Intel iMac through ethernet. Later I was able to finish the setup wireless through Airport utility. It works fine and I saved the configuration.
Now I wish to reinstall Leopard initializing the computer in order to make some major cleanup.
Shall I be able to reinstall Airport opening the saved configuration or might I found some of previous problems (base not found) again?
I would appreciate any meaning of yours.I solved this with help from Apple Assistance
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This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support.
This is the message I have recieved in installing my AirPort Utility... Can anyone help me?Old AirPort base stations and Time Capsules aren't compatible with AirPort Utility 6.2, so you have to use AirPort Utility 5.6. As you have already updated, you can't install AirPort Utility 5.6 by the normal way.
To install AirPort Utility 5.6 on your MacBook Pro, follow these steps > http://frank.is/mountain-lion-and-the-old-airport-utility/ -
In my Airport Utility a read the following message:
This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support." What do I have to do ?? I can use my airport.I assume that your MacBook Pro is running OS X Mountain Lion ... correct? If so, version 5.6 can run just fine on this version of OS X; it just can't be installed in the traditional way.
Here are the basic steps to install version 5.6 under Mountain Lion using CharlesSoft's Pacifist:
If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
Run Pacifist.
Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
Drag AirPort Utility 5.6.app to your Mac's /Applications/Utilities folder.
You can now run the AirPort Utility from the Utilities folder. -
Utility doesn't 'see' new base station...hardward problem??
I just 'upgraded' to the 802.11n Extreme and the amber light flashes but when I open the utility (updated, yes) it simply doesn't SHOW my new base station. Its not my DSL, my ethernet cable, etc., because when I simply switch the ethernet cable back to my 'old' 802.11g Extreme it pops right up on my utility list of available airports! ONLY variable is the new airport. Have unplugged several times.
Do I have defective HARDWARE?
GregI ran into a similar problem with a friend's new AEBSn. He couldn't connect to it wirelessly nor wired. To make sure that's his AEBSn was not at fault, I brought my MacBook and tried to connect to it. No luck in wirelessly connecting to the AEBSn. Same thing went with trying with ethernet attached. I changed my Network Preferences to "Automatic" and it finally worked.
So, make sure that your Mac is set to "Automatic" in Network Preferences.
Hopefully that helps.
--->Robert
8-) -
Airport Utility can't see configured base stations
I have two MABs. One with AU can see base + AX and other cannot. The one that cannot is running Mountain Lion and the working one is running Lion. Both have AU 6.1. Base station is at 7.6.1. I can get on the internet, but cannot see or manage AE/AX. In addition, iPad app works fine.
Configuration is Airport Extreme 802.11N (5TH GEN) and two (2)
I have done the following:
* Hard reset AE & AX and reconfigured entire network
* Rebooted with USB ethernet cable plugged into AE
* Turned off IPV6 via CLI
* Removed keychain entries for Airport (where possible)
All systems are on 192.168 home network. Connection to internet works fine. Everything else works but this one application. I have tried 6.1 (native to ML) and unpackaged 5.6.1 and ran binary and neither one works.
I can manually manipulate and update the AE using the "configure other" option via the AU app. But, I still cannot see it after that.
Any other ideas?Sorry, but I can connect to the Airport Extreme and manually configure it as well as booted my laptop while plugged into the Airport Extreme without success. Mind is foggy after dealing with these for a few hours.
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I have a WiFi system in the house that uses the Airport Extreme for a hub and an older Express for sending music from my Mac to my sound system. Everything worked great till yesterday. When I go to Networks I see the Extreme and I see the Express but the Express is no longer connected and I get an error message "this version of AirPort Utility doesn't support this base station". Any ideas?
This sounds as if you have an older AirPort Express that is no longer supported by the newer Mavericks operating system.
To check and see if that might be the case, locate the model number on the side of the AirPort Express. It will start with an "A" followed by four numbers. Hard to see in the faint print.....so you may need reading glasses or a magnifying class to see the model number clearly.
Model numbers A1084 and A1088 of the AirPort Express are no longer supported by AirPort Utility in Mavericks.
You will need to use a Mac running Leopard, Snow Leopard, or a PC to be able to administer the older AirPort Express. -
Airport Utility doesn't see functioning Airport Extreme Base Station
I have an Extreme (n) Base Station which serves as a WDS main with one relay Express and one remote Express. All three are functioning properly. Now I want to add a second remote Express paired with the main Extreme. However, Airport Utility doesn't see the Extreme, even when hardwired. So I have no way to add in the Apple ID of the new remote.
Any suggestions on how to resolve this? Is it necessary to restore default settings on the Extreme and reconfigure EVERYTHING?
Thanks.Not yet. Hoping there is some other approach, since if I reset it and then it loses the connection before configuration is complete, I lose the functions that are working now.
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Airport Utility can't find my base stations
I've got an Airport Extreme base station with a printer connected to it - all three of my Macs print to it wirelessly.
Now I'm trying to set up an Airport Express elsewhere in the house for AirTunes. But Airport Utility doesn't see my AE... in fact, it doesn't see the base station either, from any of my computers. I've reinstalled Airport Utility, tried using older and newer versions, and I've never had problems setting up networks before.
I took the AE to a Genius Bar, and it worked right away. So what's going on that I can't set it up on my own (otherwise working) network?I just had this issue with a Refurbished unit I recently purchased and had to reset the AEX to factory settings.
How long did you wait? Sometimes it takes a while for all the stations to show up in the list.
If nothing else works, you can connect the AEX via ethernet cable.
Click here for more information on joining an AEX to an existing network. -
My Airport Utility doesn't see my Airport Express??
My Airport Utility doesn't see my Airport Express. . .so I cannot run iTunes. . it used to work fine. .
Version of utility, and express? Makes a huge difference.
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Installed the latest update, now Airport Utility doesn't see Airport
I ran the latest update, now my Airport Utility claims to not see my Airport Extreme although I'm still on my network.? Any suggestions before I completely reset the AE to factory settings and start over.
I purchased a new Airport Extreme last week, I run a home network with a G5 desktop and a G4 Laptop running 10.4.10. It took me a while to set it up as I entered the wrong password for my ISP SBCGlobal. After I finally had it going I had a couple of occasions where Airport Utility did not see Airport but I still had the solid green light on Airport. I am not sure what I did that resolved the problem but I know I did a restart one time and my Airport showed up. I may have also reset my base station and re-entered my info but I no longer have the problem.
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