Airport Utility not always recognizing Airport Extreme
I recently bought a new Airport Extreme so I could connect wirelessly to my iTunes library (which is too big to fit on my hard drive) and stream music to my receiver. I hooked up a USB external drive with my library on it to the Airport Extreme and I'm using my old (pre-2005) Airport Express in client mode to stream music to my receiver..
The problem is my MacBook can't consistenly connect to the network. I'll get a "connection failed" message when I click on AirPort Extreme under "Shared" in my finder window and when I run Airport Utility, it will say "AirPort Utility was unable to find any AirPort wireless devices." Restarting solves the problems sometimes, but not all the time. It seems kind of random but it's very common.
Does anybody have any hints that might help my MacBook consistenly connect to the network? It's really annoying, especially when I start up iTunes to listen to music and it gives me that "the song cannot be found" error message.
I realize the problem might be my old Airport Express, but I'd rather not spend the $99 for a new Airport Express if I'm not absolutely sure that's the problem.
Thanks!
Airport utility has long had a "bug" where it randomly doesn't see a base station or remote. Sometimes refreshing brings it back, sometimes just letting Airport Utility (AU) sit for a while brings it back.
The only way I know for a fact to bring it back is to unplug the station, wait ten seconds, plug it back in, wait until you get a green light, then launch AU.
Also, make sure you have the latest version of AU, and the latest firmware update for the base station (both of which appeared yesterday).
Good luck,
Matt
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Why Airport Utility not pick up AirPort Extreme?
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I just expected to be able to plug in the TC, so a simple set-up and experience wireless both upstairs and downstairs in my house. For some reason the range is low and speed veru disappointing.
I am far from being an IT expert but I would welcome advice about setting up this TC so we can enjoy the product as it was designed. Please HELP!No silver bullet........but my suggestions may drive you in the right direction.
1. Unplug the power cable from the TC and wait 10-15 minutes before powering back up. Seriously wait!
Proceed to #2 if this dosen't help.
2. Unplug the power cable from the TC, ubplug the power cable from your Broadband Modem (assuming it's a cable modem), disconnect ethernet, and cable from modem.
2a. Wait 10-15 minutes then re-connect cable, ethernet, and power back to modem (your modem should power up unless you have a power switch) wait for all the modem lights to come on EXCEPT activity.
2b. Connect ethernet from modem to TC, and plug in the power cable to TC.
Proceed to #3 if this dosen't help.
3. Reconfigure the TC.........Read here........http://support.apple.com/kb/HT3728
All really simple to do....if you need additional help let me (us) know. -
I have Mac with Lion, with an AIrport Extreme wi-fi network. I am trying to configure a Airport (model A1264) to extend the network. I read the Apple article on how to configure an extended network. Unfortunately my Airport Utility seems to have none of the functionality mentioned in the article. The article states to choose manual configuration of the base station. I can find no such option in my Airport Utility. Secondly, it the article states to check "create a wireless network," which I can find, but then says to check box to "allow this network to be extended." No such option appears anywhere in my Airport Utility. Lastly, my Mac is not even recognizing the existence of the Airport Express. It does not even appear as a wireless device, nor does it appear in Airport Utility as an "Other Airport Base Stations. It does however continue to flash amber. Does anyone know what might be the problem?
Thanks,
bmarrI read the Apple article on how to configure an extended network. Unfortunately my Airport Utility seems to have none of the functionality mentioned in the article.
The article was written a few years ago and Lion 10.7.4 was not around at the time.
I suggest that you download and install the full featured version of AirPort Utility 5.6 for Mac OS X Lion . I think you will find that it will track with the article (if it is the one that I think it is) very nicely.
You can keep both AirPort Utility 5.6 and AirPort Utility 6.0 on your Mac. -
Why won't Airport Utility recognize my functioning Airport Extreme?
I'm trying to recover my Airport Extreme password, Airport Utility's Help, but Utility won't recognize Airport Extreme (which I'm using right now and is functioning properly) or any other wi-fi. I just get the "searching circle" and the notation that Airport Utility doesn't recognize any wi-fi devices. Without that I can't get to the password recovery or other Airport Extreme reset screens. What I'm trying to do is establish a wi-fi concoction between my computer and a Canon camera. The camera recognizes the Extreme base station and correct user name but won't accept any known password, including the one that has always worked. Is there any other way I can find out the existing Airport Extreme password (and/or tell me how to get Airport Utility to recognize my clearly functioning and broadcasting Extreme with a green light on and ten feet away)? Thanks for any help.
On your Mac.....
Click on Settings (gear icon on the dock)
Click on Privacy and Security
Click the Firewall tab
If the Firewall is "On", then click to turn it "Off"
Click Apply if asked and close the windows
Restart the Mac and also restart the AirPort Extreme
Check to see if AirPort Utility can find the AirPort Extreme
If yes, you can open AirPort Utility and navigate to check on the passwords. Once you have done that, you can leave the Firewall off if you want, or turn it back on......which may make the AirPort Extreme disappear again in AirPort Utility.
Another option.....if you have an iPhone or iPad handy....and you have AirPort Utility installed on the iOS device, check to see if the iPhone or iPad can "see" the AirPort Extreme in AirPort Utility.
If it can, tap on the AirPort Extreme
Tap Edit
Tap Advanced
Scroll down and tap on Show Passwords
If you do have an iPhone or iPad, but do not have AirPort Utility installed on the device, go to the home screen and tap on App Store. Then tap on Search and type in AirPort Utility to get the process started to download and install the application on your iPhone or iPad.
If all else fails, you will have to reset the AirPort Extreme using a Hard Reset to restore the original default settings to the AirPort Extreme. To do that, with the AirPort Extreme powered on, hold in the reset button on the back of the AirPort for 7-8 seconds and release. Allow a full minute for the AirPort to restart back to a slow, blinking amber light.....which indicates that the AirPort has been reset and can now be set up again.
There is no guarantee that a Hard Reset and reconfiguration will help, but we are out of other options at this point.
If the AirPort Extreme still remains invisible after the Hard Reset, I suggest that you take the AirPort Extreme to an Apple Store.....if you have one near you.....or contact Apple Support directly for advice. The link is just below.
Contact Apple for support and service - Apple Support -
having trouble with my Airport Utility not supporting either of my Airports Expresses or Basestation. Do i have to update Firmware of airports or is the issue with my version of Utility which i believe is the latest. Thank you.
AirPort Utility in Mountain Lion will not support the older versions of the AirPort Express.....model numbers A1084 and A1088. Check on the side of the Express for the model number.
In addition, AirPort Utility in Mountain Lion will not support the older "round" or "dome" shaped versions of the AirPort Extreme.
Can you check to see how your devices might be affected? -
Help! Time Capsule Setup Help: Airport Utility Not Finding Wireless Device
Hi folks, I'm hoping some of you more experience Mac techies can help me out. I just bought a (refurbished previous generation) Time Capsule, and I'm trying to set it up for the first time. I don't really have a complicated network configuration-- I'm just going to plug my cable modem into the Time Capsule and use it as the wireless router. The problem is, my Mac's Airport Utility isn't recognizing the Time Capsule after I plug the cable modem into it. The Airport Utility on my MacBook Pro is the latest version (5.5.2) or at least recent enough that it should be compatible with the Time Capsule. Since I can't get the Airport Utility to discover the Time Capsule, I don't know if it's the laptop or the Time Capsule.
Prior to trying to set up the Time Capsule, I was using a very old generation Airport Base Station. I decided to replace it with the Time Capsule because I wasn't getting the connection speeds I wanted, and the old Airport Base Station only offered WEP security. When I tried to configure the old Airport using the Airport Utility, I couldn't get my laptop to discover the router as well. But I just figured it was a problem with the old Airport.
As far as I can tell, the Airport card in my laptop can find wireless network connections just fine. It can see my old Airport Base Station as well as all the other routers in my range. It just can't use the Airport Utility to configure the Airport routers themselves.
I'm a little bit befuddled because it seems like setup should be a no-brainer. Either I've completely overlooked something really simple or something else is really wrong. I've set up a case to get help from Apple techs, but I'd appreciate any insight if anyone has some solutions to share.
Thanks!
BryanWelcome to the discussions, Bryan!
I suggest that you "hard reset" the Time Capsule (TC) by holding in the reset button on the TC until until you see the amber light begin to flash more quickly and keep holding another 4-5 seconds when this occurs before you release the reset button.
Give the TC about 30 seconds to stabilize. If you are using wireless to configure the TC, open AirPort Utility and see if it now appears. If not, click the fan shaped Airport icon at the top of your Mac's screen and look for for a wireless network with a name like Apple Network xxxxxx to join. That's the default network that the TC broadcasts so that you can configure it using wireless. Try AirPort Utility again.
If you have a spare ethernet cable handy, temporarily connect it from your Mac to one of the LAN <-> ports on the TC and open AirPort Utility. Once you have the TC configured, you can disconnect the temporary ethernet cable.
See if one of the methods above will get you going. Post back if you need more assistance. -
just installed a new time capsule and i want to use my airport express to extend my wireless range....time capsule working with existing devices at this time...but i am not able to get airport utility to recognize the airport express.....????
Temporarily connecting your AirPort Express to one of the Time Capsule's Etherent LAN <-> ports...as LaPastenagure suggests....is always a good way to setup and configure other network devices.
If you want to configure the Express using wireless, remember that the Express broadcasts a default wireless signal with a name like Apple Network xxxxxx. You must log on to this network first....no password is required....then open AirPort Utility to "see" the AirPort Express. -
Airport Express not seen in Airport Utility! PleaseHelp!
Airport Express not seen in Airport Utility! PleaseHelp!
Changing Utility version did not help.
I have successfully used my Airport Express 802.11n A1264 (1st gen.) to stream my iTunes music wireless to my living room stereo. Lately my Airport Express looses connection after every restart and does not show in the Airport Utility.
I run 10.6.8 on a Quad core Mac Pro. up to date on al software updates per 10.6.8 I use a 3rd gen. Airport Extreme 802.11n.
W.W.I actually did this by myself not into the computer but a secondary Ethernet port on myTripple play Fios modem.
The Express showed up right away. I did the reset and set it up in the utilities to join my existing wireless network. I don't remember all steps but at some point it asked me to put in internet info, I did not, and then it asked me if I wanted the amber flashing stoped so I could use it to stream music. I clicked yes and the set-up finished with a green light. After I disconected the Ethernet cable, plugged in the Express in my living room stereo wireless, it has been working normal since. I restarted a few times, green came right back.
James since you had the right idea I gave you the 10 points. Thank you for being helpful.
Walter -
Error message airport utility not supported on this architecture
I'm using a macbook pro with OS X v10.5.8 and trying to set up a new Time Capsule network, however I'm getting the error message "airport utility not supported on this architecture". How do I fix this so I can set up my network?
Hmmm, that message would imply that Airport Utility is from a PPC Mac, or an older version of the OS?
Might download & install this...
http://support.apple.com/downloads/AirPort_Utility_5_3_2_for_Leopard
Also see...
http://support.apple.com/kb/HT1998 -
Does this article apply to OS X Lion and Airport Utility 6.0?
Reason: Airport Utility cannot find my Airport Extreme (4th generation) wirelessly on my Time Capsule configured network even although the firmware in both units is up to date.I thought you were trying to Extend the network with an Express as the article mentions you pointed to...
You can't find the Airport Extreme then...
I woudl suggest doing a Factory reset....
http://support.apple.com/kb/HT3728
Then you should be able to set it up just as you did when it was new....
Factory default reset (using reset button)
If the AirPort Base Station or Time Capsule isn't accessible from AirPort Utility, the Factory Default reset can be accomplished by using the reset button.
Unplug the AirPort Base Station or Time Capsule from power.
Press and hold the reset button with a pen or pencil, then plug the AirPort Base Station or Time Capsule back in while continuing to hold the button until you see the light (LED) flash rapidly. This should happen after a few seconds.
Release the button. This will factory default reset the AirPort Base Station or Time Capsule. -
How can I get Airport Utility to find my Airport? It is nearby, no interference, and worked for about 9 months. The Airport still provides wireless internet for the household, though it won't recognize the printer -- plugged in or wireless.
Are you using the latest version (5.5.2) of the AirPort Utility to access the new 802.11n AirPort Extreme Base Station (AEBSn)? Your tagline has it that you are running OS X 10.4.6. You would need at least 10.5.7 to run the utility. I assume that you are running the latest utility on another device ... correct?
When having difficulties accessing the AirPort thru the AirPort Utility, try the following, in order checking accessibility with the utility after each step:
o Check the local connection. If you are trying to access the AirPort wirelessly, make sure that you are connected to its wireless network before running the AirPort Utility to administer it. If you are still unable to access it with the utility, temporarily connect your computer directly using an Ethernet cable to one of the base station's LAN ports.
o Power cycle the base station. Remove the power adapter's plug from the power outlet, and then, wait 15 seconds before plugging it back in.
o Perform a "factory default" reset on the base station. -
I use Airport Express to stream iTunes to my home stereo. This is the ONLY thing I use it for. It quit working and now Airport Utility cannot find the Airport Express unit, even after repeated re-boots of all components, resetting the Airport Express, even when connected directly to my router via Ethernet. I use a D-Link wirless router.
I downloaded the latest Airport Utility, but it will NOT work with XP (from the Apple website, not my words).
The Airport Express will achieve a solid green indicator after reset, but Airport Utility cannot find it. Until Utility can find and recognize the Airport Express hardware, I cannot adjust or reset any settings, etc.
Help!I downloaded the latest Airport Utility, but it will NOT work with XP (from the Apple website, not my words).
The latest version of AirPort Utility.....5.6.1.....will only run on a Windows 7 machine.
Try AirPort Utility 5.5.3 for Windows (make sure that you have Service Pack 3 installed on your PC, otherwise the application will not run on an XP machine).
The Airport Express will achieve a solid green indicator after reset, but Airport Utility cannot find it.
After a "hard reset" or "factory default reset", the light will not be green.....it will be slowly flashing amber after it restarts. See this Apple support document for more information on various resets:
Resetting an AirPort Base Station or Time Capsule FAQ -
Nano is not always recognized by computer and only recognized by itunes immediately after connecting (the device icon on the right goes away seconds after connection). Any helps?
I had this problem when I first got mine...but sorry, I don't remember what I did to fix it.
I might of done something like go to start icon, then computer, then devices with removable storage, then did something from there. Try googling it and see if someone else had the same/simular problem.
Sorry!
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