AirPort Utility not detecting Airport Base Station nor Airport Express

Earlier today, we were listening to music on multiple speakers (computer and airtunes / airport express) as we always do. Nothing new here. Stereo speakers stopped and computer lost connection with Airport Express. Couldn't get it to reconnect. Unplugged airport express and plugged it back in - no dice. Hard restart.....AirPort Utility detected it once and I tried to reconfigure. Got an error message at the end of configuration.....
Now.....
Airport Utility doesn't even pick up the Airport Express. Not only that, it doesn't pick up the Airport base station, which we use for our internet connection (and I'm using right now). Both are old - Airport base station is the round small anthill looking one (probably about 6 or 7 years old) and airport express is about 5 years old. Never had a problem with either. Airport Utility is 5.4.2.
For now, Airport base station is working, but I don't have access to it via Airport Utility. Airport express just flashes amber......

Welcome to the discussions!
Not sure what to suggest that you may have not already tried. I would recommend that you start with the base station first to see if you can access the settings in AirPort Utility.
Have you tried connecting an ethernet cable from your computer directly to one of the LAN ports on your base station to see if that will help? Power down your base station and computer before you hook up the ethernet cable. If no luck at first, leave the ethernet cable connected as sometimes the base station will simply "appear" after a few minutes.
If still no luck after several tries, your only alternative is to hard reset the router back to factory defaults and try to reconfigure it.
Once you get the base station back, you can use the same procedure on the Express to see if you can reconfigure it.

Similar Messages

Airport Utility can't find base stations.

I have three base stations in my network, an old extreme, the new extreme, and an express. On my 17" macbook pro, the airport utility cannot detect any base stations. It can connect to my network, and surf the internet fine. It just can't find the base stations. On my roommates macbook, airport detects them fine. We are both running fully updated versions of Leopard. I have already done a clean install to see if it fixed the issue, but it still persists. The only reason this is annoying is I have lost my ability to stream music to the express station. Has anyone even encountered this issue?

I've had the same problem with my leopard machine.
I have an AirPort Extreme base station connected to the internet and an AirPort Express connected to my stereo set. iTunes couldn't find the express anymore, so I tried to use the Airport configuration program. That couldn't find any base stations (neither extreme nor express) although my internet connection was working (via the extreme base station).
Connecting using an IP address (AirPort config programm, shift-cmd-O) did work, so if you only need to reconfigure the base station you can do that without having Airport Config find the base station.
After restarting the base station my Mac found both the base stations. Go figure.
The trouble isn't caused by sleeping as my Leopard Mac isn't allowed to sleep due to crappy connections afterwards.

How do I tell what version airport express I have? Airport Utility says this version does not support this base station. What to do, how to update?

I tried to add an older airport express to my network that I had not been using. It shows up in Airport Utility but Airport Utility says that this version of Airport Utility Dies not support this base station. I am running airport utility V6.3.4 on a mac mini running OS X 10.10. Not sure which airport express it is, nor how to check. I assume I need a firmware upgrade on the Airport Express, but not sure how to do this without Airport Utility. I tried to download an older version of Airport Utility, but could not install because it does not support OS X 10.10 Any ideas other than throwing a perfectly good airport express away?

Don't throw the AE away. It is still very useful as I have both the old & new each work well (sometimes the sound keeps dropping out but I think that has to do with the wirless settings!!!)
You need Airport Utility 5.6.1 which works in 10.10 - I managed to download a .dmg from the net but not sure how I could get it to you.
The new utility doesn't support the old AEs unfortunately which I have and Apple have no intention of allowing a utility that will cover all
AEs.
Try and get a version 5.6.1.

Airport Utility did not see the base station.

When I bought Airport Extreme I didn't succeed installing it. Airport Utility DID NOT see the base station.
With Apple assistance I first 'FOUND' the base connecting it to my Intel iMac through ethernet. Later I was able to finish the setup wireless through Airport utility. It works fine and I saved the configuration.
Now I wish to reinstall Leopard initializing the computer in order to make some major cleanup.
Shall I be able to reinstall Airport opening the saved configuration or might I found some of previous problems (base not found) again?
I would appreciate any meaning of yours.

I solved this with help from Apple Assistance

I cannot get to setup my airport extreme G router as my Airport Admin Utility is not detecting my base

I cannot get my Admin utility to detect my base and I do not know why. Please help

The issue here is that AirPort Utility in Mountain Lion 10.8.x will no longer support the older versions of the Express.
If you have been thinking of adding a newer faster AirPort Express, now would be a very good time to do this.
If you want to continue to use the older Express, there is a special workaround that will allow you to install a version of AirPort Utility on Mountain Lion that can be used with your Express.
See this article for more details:
http://www.macworld.com/article/1167965/mountain_lion_and_the_ancient_airport_ba se_station.html
As you might imagine, this is not officially supported by Apple. It does work for me, but there is no way to know if it will work well for you.

Airport Utility Can't See Base Stations

I am sure this is something simple. I can log onto an Airport Network with my Powerbook just fine but no matter what I do, I cannot "see" any of the base stations on the network. I receive the error message "Airport Utility was unable to find any Apple wireless devices." This happens on at home, at my office, and at my friends' house. Other computers log on without any difficulty.
Both of my computers are using 10.5.2 and have been since February. Airport Utility is v. 5.3.1. Everything was working fine until one morning when I woke up and found that iTunes couldn't find my remote speakers. I had made no changes or updates in the few days before. It just stopped working.
Anyone else had this problem or know what might be the cause?
Thanks

Thanks for the reply. I have tried power cycling everything. I also powered things up in different in different order to see if that would solve the problem. It didn't. It just makes no sense that I can be on the network and not see the base station.
Thanks again for your help.
Alan

I can not install the Express after the Extreme tha AirPort tool is of no help. It does not display any base station.

I can not install the Express after the Extreme tha AirPort tool is of no help. It does not display any base station.

What is the exact model of the AirPort Express that you are trying to install? Which version of the AirPort Utility are you using? What is the operating system and version, and on what device, are you running the AirPort Utility on?

Wireless working, but Airport Utility can't find base station

I am having issues with Apple TV and iTunes that led to me investigating my new Airport Extreme base station (AEBS) as possible cause.
Oddly, I'm right next to the AEBS now and the wireless is working sweetly as I type. However, when I use the Airport Utility to access the base station, it can't find it - I can 'rescan' for all the hours but with no luck.
Any ideas what's going on here?

I've just encountered this problem for the first time. On my brand new MacBook Air (Leopard factory installed), I opened Airport Utility, entered Manual Setup, and restarted my Airport Extreme from the Base Station menu. It restarted, but once it was back up the Airport Utility could no longer find it, even though I was connected to the internet (and the Network preferences pane showed connection and a green light).
I have a MacBook (vintage 2007) that's still on Tiger -- I've never had any problem using Airport Utility from there, so I imagine I can still configure the base station from there. But I hope this issue is on Apple's radar so there'll be a Airport Utility update that fixes it.

AEBS stopped working/ airport utility can't read base station configuration

AEBS was working fine including the 7.1 update except printer wasn't working. As I attempted to trouble shoot network, AEBS stopped working. I tried accessing it through airport utility but it couldn't find the base station. I have now done a hard reset four times and though airport utility will recognize the base station it gets hung up trying to read the base station configuration. So I can't troubleshoot the AEBS from airport utiltity and the yellow light keeps flashing. What do I do now?

AEBS was working fine including the 7.1 update except
printer wasn't working. As I attempted to trouble
shoot network, AEBS stopped working. I tried
accessing it through airport utility but it couldn't
find the base station. I have now done a hard reset
four times and though airport utility will recognize
the base station it gets hung up trying to read the
base station configuration. So I can't troubleshoot
the AEBS from airport utiltity and the yellow light
keeps flashing. What do I do now?
I had the same problem and a hard reset (6 seconds on the reset button) was recommended by Apple Tech support and that did it for me. The AE was back being seen and allowing me to reconfigure it from scratch.

HT4628 Airport Utility doesn't recognize base station password

Help! Airport Utility doesn't recognize base station password; keeps asking repeatedly after entering correct one. Do I have to reset password now?

Disregard previous. I've resolved the problem on my own.

Airport Utility will not display any base stations.

I just had a new hard drive installed in my two year old MAC, since the last one crashed and have Mavericks installed. I have tried to un-install the application so I can re-intall a new one but the system will not let me. I am running a 5th generation of Airport Extreme which by forcing the back methoed of pulling the airport and continualiy doing a hard factory reset on the device, we have determained that the application Airport Utility for Mavericks is defective but there is no patch or update available; how do i get the application to show my base station so I can monitor who is conected to my internet.

I'm not interested in ascribing blame either but waiting for Apple to fix something that isn't broken will only divert attention from seeking the problem's underlying cause. Assuming the AirPort Utility app on your Mac remains unaltered, it's exactly the same one everyone else is using. Should there be any doubt about that, reinstalling OS X will obviate any concern.
I suggest the following for you to consider as you deem appropriate.
Apple's Wireless Diagnostics may supply some additional helpful information.
To use it, hold an option key while you click your Mac's Wi-Fi icon, and choose Open Wireless Diagnostics...
The following authentication dialog will appear:
Authenticate with your Admin password, then click the Continue button in the following:
The network analysis and diagnostic tests will take several minutes to complete:
When it completes, if your wireless network is functioning properly the following will result:
If something is amiss, supposedly the results will be different and you will be presented with helpful information.
Assuming your connection is "working as expected" select Continue to summary and click Continue:
Ignore the pre-populated text field, which is provided as a place for you to type in additional information should Apple ask for it in the course of obtaining technical assistance from them. Apple has no way of knowing where your router is located in your home, and certainly doesn't know if you even have an upstairs bedroom closet.
Click Continue.
The next step will also take a few minutes:
When it finishes, you will be presented with a summary that may or may not be useful to you. Let me know if it is.
The WirelessDiagnostics-xxx.tar.gz file deposited on your Desktop can be dragged to the Trash, or you may wish expand it and examine its contents. It's up to you.

I have an Airport Extreme as my wifi hub and an Airport Express to beam music. All of a sudden the Express stopped working and I get the error message "this version of Airport Utility does not support this base station". All my software is up to date and

I have a WiFi system in the house that uses the Airport Extreme for a hub and an older Express for sending music from my Mac to my sound system. Everything worked great till yesterday. When I go to Networks I see the Extreme and I see the Express but the Express is no longer connected and I get an error message "this version of AirPort Utility doesn't support this base station". Any ideas?

This sounds as if you have an older AirPort Express that is no longer supported by the newer Mavericks operating system.
To check and see if that might be the case, locate the model number on the side of the AirPort Express. It will start with an "A" followed by four numbers. Hard to see in the faint print.....so you may need reading glasses or a magnifying class to see the model number clearly.
Model numbers A1084 and A1088 of the AirPort Express are no longer supported by AirPort Utility in Mavericks.
You will need to use a Mac running Leopard, Snow Leopard, or a PC to be able to administer the older AirPort Express.

Solid Green light at start up. Airport utility can't find base station.

Help!
I've got a problem with my Airport Extreme base station. It's not so extreme. When I hook it up, I get a solid green light and it can not be found by the airport utility in order to set up. I've tried resetting it, power on and off. Nothing. Any suggestions on how to start over or get this thing working?
Thanks,

David_957, Welcome to the discussion area!
Try temporarily connecting your Mac to the AirPort Extreme base station (AEBS) via Ethernet. After you get it configured you can disconnect the Mac's Ethernet connection to the AEBS.

Airport Utility can't find base station

I feel like I must be missing something very obvious. But my Airport Utility can't find any base stations, even though I am successfully connected to this network, the base station is about three feet away from the computer, and Internet Connect has no trouble finding it and specifiying the base station's id.
I have just done a wipe-and-install of my whole computer; I've reinstalled all software from CDs or installers, and this utility wanted to upgrade to version 5.2.1 (it says Disk Version 2.0 on the disk) before running, so I did that. And no base station detected, despite rebooting the computer, and rescanning any number of times. I'm using OS 10.4.6.
What can I do?
Message was edited by: Paul-ny

There is something puzzling that bothers me, even though I have things working again.
I first lost access to the AEBS when I tried to use Airport Utility to change the security setting of my network. It has been on the default WPA2 setting, and I was wanting to downgrade that to WEP because the long WPA password was too long to be accepted by my Palm TX Wifi software. But the shorter WEP password shouldn't have been a problem. At the time, after my system reinstall, the utility and the base station seemed to be working all right.
When I completed resetting the base station with WEP, though, there was an error message, after which I could no longer connect to the network with my laptop (using the old password or the new password), and then the utility lost sight of the base station as well. I had to do a hard reset and start over. When I did the same thing again, the same thing happened. When I reconfigured the base station with the WPA2 security, though, it all worked, and my laptop could get back online.
At this point I tried changing it again to WEP, and the same problem recurred. One last time with WPA2, and that's where I am now, except that I was pleased to find that my PDA, which had just been replaced under warranty, has some newer software in it and it now can accept my passkey (?)-- my airport code rather than the 64(?)-digit number version of it, so it's working, too.
But apparently Airport Utility has lost sight of the base station again. I don't need it for anything, but this is annoying. What's more curious, though, is what was happening when I chose WEP security.

Airport Utility cannot find AX base station

I can see that this is unfortunately a widespread problem, but I wonder if anyone has found a solution. I am running a wireless network with Airport Extreme and iMac (and several Windows laptops). Most of the time it's fine, but twice have I encountered that after shutting off modem and AX that the airport utility cannot find base station even though it is sitting right next to iMac. Also, all lights are solid green, both on modem and AX. I can find loads of other wireless networks, just not my own. No combination of resetting, restarting or reconnecting seems to do the trick and it get's very frustrating! If anyone has a solution, let me know.
Thanks!

Have youi tried maybe running an Ethernet cable from the AX to the Base Station to establish the connection and then removing it (or reconfiguring the wireless network) ?
DaleB

AirPort Utility not detecting Airport Base Station nor Airport Express

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