Airport Utility won't read base station configuration

Hi
This is very frustrating. I've just bought a new iMac and found out my previously working Airport Express that I use as an AirTunes hub can't be seen in iTunes.
No problem, after trying everything I decided to reset it's factory defaults and then use Airport Utility 5.2.1 to set it up again from scratch. The utility sees my Airport Express hub and when I go to configure it it just stops on 'Reading base station configuration...' and doesn't move any further.
Has anyone any idea why the utility is playing silly sods?
Gaz

I am having the same problem (sort of). I have two AX set up as WDS. I can see both units in Airport Admin Utility but cannot read configuration on either of them. It accepts their passwords but then returns the message "unknown error connecting to Airport Express" after a minute or so of the spinning rainbow.
My main AX seems to be working fine. I can connect to the internet and my home network from either my iMac or MacBook Pro but my range is fairly limited which leads me to believe that there is a configuration issue with the 2nd AX as a WDS client but I can't check it. I have tried soft, hard and Factory reset all of which seemed to be successful but the problem still persists.

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AEBS stopped working/ airport utility can't read base station configuration

AEBS was working fine including the 7.1 update except printer wasn't working. As I attempted to trouble shoot network, AEBS stopped working. I tried accessing it through airport utility but it couldn't find the base station. I have now done a hard reset four times and though airport utility will recognize the base station it gets hung up trying to read the base station configuration. So I can't troubleshoot the AEBS from airport utiltity and the yellow light keeps flashing. What do I do now?

AEBS was working fine including the 7.1 update except
printer wasn't working. As I attempted to trouble
shoot network, AEBS stopped working. I tried
accessing it through airport utility but it couldn't
find the base station. I have now done a hard reset
four times and though airport utility will recognize
the base station it gets hung up trying to read the
base station configuration. So I can't troubleshoot
the AEBS from airport utiltity and the yellow light
keeps flashing. What do I do now?
I had the same problem and a hard reset (6 seconds on the reset button) was recommended by Apple Tech support and that did it for me. The AE was back being seen and allowing me to reconfigure it from scratch.

Wireless working, but Airport Utility can't find base station

I am having issues with Apple TV and iTunes that led to me investigating my new Airport Extreme base station (AEBS) as possible cause.
Oddly, I'm right next to the AEBS now and the wireless is working sweetly as I type. However, when I use the Airport Utility to access the base station, it can't find it - I can 'rescan' for all the hours but with no luck.
Any ideas what's going on here?

I've just encountered this problem for the first time. On my brand new MacBook Air (Leopard factory installed), I opened Airport Utility, entered Manual Setup, and restarted my Airport Extreme from the Base Station menu. It restarted, but once it was back up the Airport Utility could no longer find it, even though I was connected to the internet (and the Network preferences pane showed connection and a green light).
I have a MacBook (vintage 2007) that's still on Tiger -- I've never had any problem using Airport Utility from there, so I imagine I can still configure the base station from there. But I hope this issue is on Apple's radar so there'll be a Airport Utility update that fixes it.

Airport Utility can't find base stations.

I have three base stations in my network, an old extreme, the new extreme, and an express. On my 17" macbook pro, the airport utility cannot detect any base stations. It can connect to my network, and surf the internet fine. It just can't find the base stations. On my roommates macbook, airport detects them fine. We are both running fully updated versions of Leopard. I have already done a clean install to see if it fixed the issue, but it still persists. The only reason this is annoying is I have lost my ability to stream music to the express station. Has anyone even encountered this issue?

I've had the same problem with my leopard machine.
I have an AirPort Extreme base station connected to the internet and an AirPort Express connected to my stereo set. iTunes couldn't find the express anymore, so I tried to use the Airport configuration program. That couldn't find any base stations (neither extreme nor express) although my internet connection was working (via the extreme base station).
Connecting using an IP address (AirPort config programm, shift-cmd-O) did work, so if you only need to reconfigure the base station you can do that without having Airport Config find the base station.
After restarting the base station my Mac found both the base stations. Go figure.
The trouble isn't caused by sleeping as my Leopard Mac isn't allowed to sleep due to crappy connections afterwards.

Airport utility does not support base station? Help!

I cannot get base station light to turn green. Blinking amber. I upgraded to a new Verizon modem and since then the base station does not work. What can I do?

Make sure the new Verizon Modem is not also a WiFi Router, if it is then that may be your issue. If it is indeed just a Modem then your Ethernet Connection should work and your base station should be working. You said "Airport Utility does not support base station". Don't know what you meant by that. Do you have an Airport Extreme, Airport Express or a Airport TC as a Base Station? If yes, you should be able to set up your Network via Airport Utility. If the Verizon Modem is only a Modem then unplug the power from your Airport Base Station, then unplug the Power from your Verizon Modem for at least 1-minute. Plug the Modem back in and give it a moment or so, then make sure you do have an Ethernet cable going from your Verizon provided Modem to your WAN port on your Airport Base Station. Now power up your Airport Base Station and go to your Airport Utility. Find the Base Station and click on Edit... Make sure your Network Name is correct, your Password is Correct, your Security method is correct (example: WPA2 Personal). If all correct see if your blinking Amber light is now Solid Green.

HT4628 Airport Utility doesn't recognize base station password

Help! Airport Utility doesn't recognize base station password; keeps asking repeatedly after entering correct one. Do I have to reset password now?

Disregard previous. I've resolved the problem on my own.

Stuck at "reading base station configuration"

hi
i just had a problem with configuring my new airport express base station. my ibook would see it, but would spin indefinitely at "reading base station configuration". i didn't find a clear answer here, but figured it out after some experimenting, and thought i would post my results to pay back the numerous times that this forum has saved my hide...
before getting the "reading base station configuration" message i would get a message saying i needed to switch networks to continue, which i finally realized meant that my airport card was working on connecting to another network.
i went to system preferences/ network / locations, created a new location, went to "configure", then under "airport' i clicked on the thing that says "by default join preferred networks". under that was a huge list of all the networks i had ever been on. i used the minus sign to wipe them all out, and voila, next attempt to connect was successful....
jeff

Try configuring the Airport via an ethernet cable. Plug cable into WAN port on Airport and then into your computer. See if that works. You should be able to configure it this way.
I think the last Airport and software updates are buggy myself.

Airport Utility won't read configuration of Airport Extreme Error -6753

I've been using this Airport Extreme and computer configuration (along with AppleTV2 and Airplay, etc.) without any issues for almost a year now. Recently I wanted to extend my wireless network by adding an Airport Express, so I tried to reconfigure the Airport Extreme base station in Airport Utility, and that's when all the trouble started...
Problem: When using Airport Utility to try to set up the AirPort Extreme Base Station, Airport Utility recognizes the AE (Amber light), but fails to read the configuration and eventually times out with: "An error occurred while reading the configuration. Make sure your Apple Wi-Fi base station is plugged in and in range of your computer or connected via Ethernet and try again. (-6753)"
The strange thing is, I'm still connected to the internet and able to surf around. The light on the base station is slowly flashing Amber. Ever since resetting, the AE has been renamed to its default and is no longer password protected.
I Googled around the interweb looking for solutions, and have already put in a few hours now trying lots of suggested fixes, including:
Soft reset
Hard reset
Factory reset
"Configure Other" workaround in Airport Utility
Installed 10.6.8 Update Combo v1.1
Verified and Repaired Disk Permissions in Disk Utility
Trashed SystemConfiguration Folder in Macintosh HD/Library/Preferences and restarted
I've tried most of these multiple times and nothing has worked so far.
The launching point for most of my repair attempts is here: http://blogs.computerworld.com/18577/pre_lion_os_x_10_6_8_update_kills_airport_n etworks
Any help here would be greatly appreciated. Thank you!
MacBook Pro 4,1
OS 10.6.8
Airport Utility 5.5.3
AirPort Extreme (4th Gen.)

Update: After first posting I tried to set up the Airport Express on its own, going back to exactly the same set up that was working perfectly for a couple years.
Airport Utility behaves exactly the same way and returns the same error in the same way with the AX as it does with its big sister the AE.
I guess this leads me to conclude it's not a hardware problem with either Airport, but rather something to do with OS 10.6.8 and/or Airport Utility 5.5.3. No closer to a solution, but closer to the cause-- I think...
Any help here would be doubly greatly appreciated. Thank you!
MacBook Pro 4,1
OS 10.6.8
Airport Utility 5.5.3
AirPort Express Version 7.2.9

Solid Green light at start up. Airport utility can't find base station.

Help!
I've got a problem with my Airport Extreme base station. It's not so extreme. When I hook it up, I get a solid green light and it can not be found by the airport utility in order to set up. I've tried resetting it, power on and off. Nothing. Any suggestions on how to start over or get this thing working?
Thanks,

David_957, Welcome to the discussion area!
Try temporarily connecting your Mac to the AirPort Extreme base station (AEBS) via Ethernet. After you get it configured you can disconnect the Mac's Ethernet connection to the AEBS.

AirPort Utility can't detect base station but my laptop's wireless utility

Just bought an AirPort Extreme base station yesterday. I have installed the new version of AirPort Utility from the disk on my Windows XP laptop and updated it online.
Visibility of the station from AirPort utility is very sporadic. I have gone through setup twice and done a re-set of the station once. I can see the station from my laptop's wireless utility, but can't establish an internet connection. Can't connect with AirPort Utility long enough to figure out if the configuration is ok.
Anyone seen anything like this? Could I have a bad base station? thanks.

I have a similar problem, only it is my MacBook that can see the Airports, and my G5 that cannot. To make it even more counter-intuitive, the G5 is *plugged in* to the Airport Extreme base station, and while it gets internet and other network devices, it cannot talk to the very router it is connected to.

Airport Utility does not see Base Station but I'm still online

I have an original airport base station and just downloaded Airport Utility 5.5.1
The base station is working because I'm online with it posting this thread.
But Airport Utility 5.5.1 does NOT see it...
The strange thing is that I have one of the early dome Airport Extremes here as well. That one IS recognized but the Airport Utility.
Anyone have any suggestions as to why the original Airport is not showing up in the utility even when I know it's obviously being seen by my card and connecting to the web?
Thanks
g

Did you power cycle your network as follows?
Power everything on the network down, order is not important
Wait a few minutes, then start the modem first and let it run a few moments by itself.
Then start the next device connected to the modem and let it run a few moments.
Then start each device the same way until everything is up on the network.

Airport Utility does not see base station

Hello,
I just got an Airport Extreme. I am able to connect to it from mac and pc running vista but I am not able to see the base station from the airport utility on the windows platform. I can see it from the mac. Any ideas why - am I missing something on the windows platform.
Thanks
Praveen

Thanks for your answers. I found this answer in a different thread. Once I unchecked CheckPoint VPN software - the base stations now show up in Airport Utility.
Re: iTunes 7 for Windows Vista: AirTunes won't connect to remote speakers
Posted: Jun 25, 2007 6:06 AM in response to: Vanlew Reply Email
I had same frustrating problem.
I was able finally to restore AirTunes.
In Local Area Connection Status.Properties
In the "uses the following Items" list,
Item "Check Point SecuRemote" appears.
This is the VPN CLient that was installed to let me log in to my office network from home.
Uncheck SecuRemote, OK; iTunes Speakers button shows.
Check SecuRemote, OK; iTunes Speakers button disappears.
This looks like a bug in Checkpoint Software.
In your case, something else may be interferring.
Other OS Vista 32 bit - SecuRemote beta for Vista

Airport Utility can't find base station, but station works fine

I recently purchased an AEBS. The network seems to be working fine (I have an iMac flat panel (10.3) connected via Ethernet, an iBook (10.3) connecting wirelessly, and a Mac mini with 10.4 connected wirelessly). However, airport utility doesn't see the base station. Should I be concerned?

Got my answer from previous posts -- had to do a hard reset *while the device was plugged in and wait for the flashing green light* then it all worked fine. thanks !

Airport Utility can't find base station

I feel like I must be missing something very obvious. But my Airport Utility can't find any base stations, even though I am successfully connected to this network, the base station is about three feet away from the computer, and Internet Connect has no trouble finding it and specifiying the base station's id.
I have just done a wipe-and-install of my whole computer; I've reinstalled all software from CDs or installers, and this utility wanted to upgrade to version 5.2.1 (it says Disk Version 2.0 on the disk) before running, so I did that. And no base station detected, despite rebooting the computer, and rescanning any number of times. I'm using OS 10.4.6.
What can I do?
Message was edited by: Paul-ny

There is something puzzling that bothers me, even though I have things working again.
I first lost access to the AEBS when I tried to use Airport Utility to change the security setting of my network. It has been on the default WPA2 setting, and I was wanting to downgrade that to WEP because the long WPA password was too long to be accepted by my Palm TX Wifi software. But the shorter WEP password shouldn't have been a problem. At the time, after my system reinstall, the utility and the base station seemed to be working all right.
When I completed resetting the base station with WEP, though, there was an error message, after which I could no longer connect to the network with my laptop (using the old password or the new password), and then the utility lost sight of the base station as well. I had to do a hard reset and start over. When I did the same thing again, the same thing happened. When I reconfigured the base station with the WPA2 security, though, it all worked, and my laptop could get back online.
At this point I tried changing it again to WEP, and the same problem recurred. One last time with WPA2, and that's where I am now, except that I was pleased to find that my PDA, which had just been replaced under warranty, has some newer software in it and it now can accept my passkey (?)-- my airport code rather than the 64(?)-digit number version of it, so it's working, too.
But apparently Airport Utility has lost sight of the base station again. I don't need it for anything, but this is annoying. What's more curious, though, is what was happening when I chose WEP security.

AirPort Utility does not support base station

"This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." What?

Support for any older, 802.11b-g only AirPort Base Stations is gone in Mavericks.
The last of them has been discontinued for over six years.

Airport Utility won't read base station configuration

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