Airport won't connect to the internet anymore after unusual reset
About a month ago, I was using my Mac normally.
Then one time when I had it on, it just resetted by itself. I don't know how. I don't know why, but it resetted. It turned off by itsel. Anyway. I turned it back on, and then I found out I could no longer get Airport to connect to the internet.
I then got a message that said "Your internal clock has reset, this may cause some programs to behave eratically".
Ever since I haven't been able to connect to the internet, but I have reset all of my clocks back to normal.
Sometimes 3 Bars from my internet connection show up when I start up the Mac but then my internet says connection error.
Afterwards, the three bars go away and my Airport says "!" .... and it picks up no internet connection even when my routers are on. I'm using another computer at the moment and it can connect to the internet successfully.
So I believe it is a problem with Airport.
What should I do to get my internet connected again, even though it already works? My Mac works fine otherwise !
I have a similar problem. I am using a Level One Home Plug (PLI-2030) bridge to connect to the network. Connecting directly to the computer works fine, but the computer will not connect to the internet through the wireless network. The wireless connection to the Airport Express base station is working fine. I have pingged the gateway and the connection is OK. The settings are as per those supplied, but the "Network Settings" on Network Diagonistics fails. Any Ideas?
Similar Messages
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My laptop compaq presario will not connect to the Internet anymore after buying airport extreme. Why? It detects the network, accepts my password, but will not connect to Internet. I tried to repair connection, tried to reboot modem several times, I even updated my computer. Nothing. All it says is that it does not detect modem. Why?
Welcome to the support community group.
First, are you sure that your AirPort Extreme has been configured correctly and is properly connected to your modem?
Begin by telling us how you have things connected and if the Airport Extreme is replacing a previously owned router or is this an entirely new installation?
First be sure that your modem is working and properly connects you to the internet using an ethernet cable directly connected to your laptop. Once you're sure that's working, reset the AirPort to factory defaults by disconnecting it from power and pressing and holding in the small reset button on the back for 15 - 20 seconds while you reconnect it to power. Then turn everything off for 5 minutes. Connect the Airport to your modem with and ethernet cable to the Airport WAN port on the back (check the user guide to make sure you connect the cable to the correct port) then connect a second ethernet cable between the laptop and one of the LAN ports on the AirPort Extreme.
Then power up the modem first, wait 5 minutes and then power up the Airport, wait 5 minutes and finally power up your laptop.
Then run the airport configuration utility from your laptop. Since you're not using an Apple computer, be sure that all of your firewall, and virus blocking and checking software is disabled before you run the airport configuration utility. Once you run the utility, it should detect your AirPort and allow you to use the configuration wizard to set things up.
Check back if you're still having problems. -
my i pad is connected to my wifi network bt won't connect to the internet I have tried resetting network connections. it will connect to the internet from my phone hot spot
Try restarting your WiFi router by removing power to it for 30 seconds.
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Please tell me what I need to do to fix this problem. It was working fine yesterday and now today that is not the case. Thank you.
I had the same issue! My 24" 2008 iMac was working perfectly. Yesterday I used my BootCamp partition and when I went back to my Mac OS I couldn't connect to the internet!
The computer looks like it's connected but it won't navigate at all! I tried to verify the network settings and when I tried to do that my System Preferences app hang-up. I had to Force quit it and reboot the computer couple of times to double check.
Then I run de Disk utility to verify the disk & permissions and the scan result was that the disk was not repairable, I had to make a timeMachine backup of my personal data and completely format my HD including the BOOTCAMP partition to reinstall MAC OS 10.6 and all the updates and everything and now Everything is working perfectly.
I first tried to only format my MAC OS partition and reinstall but there was another error that the insallation couldn't be completed. Then I completely erases all partitions and erased all the files and I was able to reinstall everything in a couple of hours. -
Airport won't connect to the Internet
I am having problems with using my wireless connection and I believe it is because I have inadvertently changed a setting or two. When I try and use my wireless connection Safari says "Server not found". When I go into System Preferences > Network there is a yellow light next to Airport and it says "Airport is connected to the network BTVOYAGER2110-FD. Airport does not have an IP address and cannot connect to the Internet." Does anyone have any idea what I have done or how I can fix this?
Thanks.I have a similar problem. I am using a Level One Home Plug (PLI-2030) bridge to connect to the network. Connecting directly to the computer works fine, but the computer will not connect to the internet through the wireless network. The wireless connection to the Airport Express base station is working fine. I have pingged the gateway and the connection is OK. The settings are as per those supplied, but the "Network Settings" on Network Diagonistics fails. Any Ideas?
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I have an airport express. It hasn't been used in almost a year. It was working perfectly then. I tried to connect it to the internet and it won't connect. I've done a reset. This is my 2nd one. It seems that every time I move, i have to get another one. Anyone else have this problem?
Hi Melissa518,
If you are continuing to have issues with your Airport Express after a reset, you may want to try a Factory Default Reset as outlined in the following article:
Apple Support: Resetting an AirPort Base Station or AirPort Time Capsule FAQ
http://support.apple.com/kb/ht3728
Regards,
- Brenden -
Macbook Pro won't connect to the Internet anymore.
I am posting on behalf of a friend.
She has a MacBook Pro 13" Early 2011 model. She can connect to Wifi and Ethernet cables fine, But when it comes to using the internet it won't work.
She tried Safari, Firefox and Chrome, and other software that uses internet connectivity doesn't work.
We used different internet connections, restarting the Laptop but it wouldn't work.
She upgraded to Mac OS X Yosemite, see it would fix the problem but again, nothing.
The Odd thing about it is that she has two account in the MacBook Pro, The Other account being her sisters, does get internet connectivity and browses the internet with no problem.
We made a new account and see if that would do the trick but still does the same thing. No internet connection.
Any suggestions how to fix this?I tried re-installing Mountain Lion 10.8.3 but it didn´t help.
Assuming your can access email ok ?
First, install the OS X Mountain Lion Update v10.8.4 (Combo)
Then restart your Mac. That will reinstall any missing system files.
Then try Safari. -
My iPod Touch 2nd generation won't connect to the Internet
After restoring my iPod Touch 2nd gen to factory settings because that's what iTunes advised me to do after doing the iTunes update a week ago, my iPod won't connect to the internet anymore. I was able to connect to our wifi but it won't go to any website, to iTunes, etc. I'm 100% sure the problem isn't our wifi because I'm using it right now with my laptop so it's not the wireless problem. Before restoring my iPod to factory settings iti has always worked and I never had a problem connecting it. I tried restoring it again but it still didn't work. I already also reset our router but still no luck. I wish someone could help me asap!! Thank you.
You can try:
- reset:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Power off an then backon your router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- The troubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections -
My ipod's apps won't connect to the internet.
the apps on my ipod touch 5 won't connect to the internet anymore, even apps from apple like the appstore. only safari works, but with some sites it says there is no safe connection(like with twitter). but it does work with google
how can i get rid of this problem?
my ipod runs 7.0.2 and i checked for software updates, there were none. i also checked for app updates but as i said the app store doesn't connect with the internet either.Does it have this problem wehn connect to another network?
Did the iOS device connect OK before to this network?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
look at the setting for the fouter, mayne those sites are being blocked.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
My airport extreme shows a green light, but won't connect to the internet.
I have an airport extreme, and it stopped working one day, so I reseted it and it's not connecting to the internet now. It's showing a green light, however, it won't connect to the internet. I live in an apartment complex, so I don't have a cable modem. The router is directly connected to the wall via ethernet. I had the ports checked by connecting the ethernet cord directly to the computer, and the internet is working fine. I tried resetting the router, but it still doesn't connect.
Your problem is typical Yosemite network.. just reboot the Time Capsule.. no luck reboot the network.. do a restart in correct order.. modem.. wait 2min.. TC .. wait 2min.. clients.
No luck then do a full reset of the TC and setup in a way that Yosemite can cope with.
Start from a factory reset. No files are lost on the hard disk doing this.
Factory reset universal
Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
Setup the TC again.
Then redo the setup from the computer with Yosemite.
1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
eg TCgen5 for basestation and TCwifi wireless name.
If the issue is wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round. ie plan on a first and second round of changes to fix this.. hopefully.. I will point out other steps that can be round2.
2. Use all passwords that also comply with 1. but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
3. If the TC is main router you can skip this point. This is only an issue when the TC is bridged.
Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking.
4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.
5. Mount the TC disk in the computer manually.
In Finder, Go, Connect to server from the top menu,
Type in SMB://192.168.0.254 (or whatever the TC ip is which you have now made static. As a router by default it is 10.0.1.1 and I encourage people to stick with that unless you know what you are doing).
You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.
However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.
6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only. Do the same for ethernet if you use it.
There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.
You might need to do some more work on the computer itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.
Tell us how you go.
Someone posted a solution.. See this thread.
Macbook can't find Time Capsule anymore
Start from the bottom and work up.. I have a list of good network practice changes but I have avoided Yosemites bug heaven.
Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.
http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/
Same thing applies to the Airport Extreme or the Express if used as router.. just replace TC in the instructions with AE. -
Replacing an Airport Express with a Time Capsule but it won't connect to the internet.
Hello, I hope somebody can help.
I am trying to replace an Airport Express with a 2TB Time Capsule but it won't connect to the internet, via an ADSL modem.
I have tried everything I can think of, powering down all devices, re-setting all devices, but nothing seems to solve the problem.
When I first tried to set up the Time Capsule, there was an option to replace the Airport Express using the same settings.
But there were repeated error messages of 'No DNS Servers' and 'PPPoE server couldn't be found'.
I also had messages that the password for PPPoE wasn't correct, but when I plug the Airport Express back in again, everything works fine.
What could the problem be?99% of issues with authentication are wrong password or wrong username.. eg it can be strange like the user name is missing the domain.. whereas the Airport Express works fine without it.
Ring your ISP and make doubly sure you have exactly the correct username and password.
If it still doesn't work, put the adsl modem back into router mode and try it again directly on the modem.. if it works ok on the modem but fails on the TC that is possible and can be caused by pppoe client using incorrect authentication type, CHAP or PAP which the TC does not allow you to select AFAIK.. some ISP do not give enough time to get the router to switch on auto to the correct authentication method.
In the end run the modem as router and bridge the TC. It will work just as well for most installations in bridge as the modem in bridge. -
I have just bought a Humax 7500T PVR and a Humax W-Lan dongle to connect to my Airport Extreme.
I have put the mac address into the AE. The installation screen on my TV is picking up the network name but once appied it won't connect to the internet.
I've a few other things connected to the AE such as computers, ipad, itouch, etc, and have never had a problem connecting these once I've entered the mac address into the AE. Can anyone help me with this please?have you made sure that the network setting in the system preferences is set up to use dhcp? if not i would try changing it so that it shows that it is getting its address by dhcp
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I updated my airport firmware and my Imac works fine, but my two Ipads won't connect to the internet now. How can I fix this?
Did you check your wifi settings and do a reboot?
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My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?
Thanks for your response
Let me give the history - I started with an Apple Express being fed thru a D-Link EBTR 2310 cable Router from an RCA DCM315 Modem (Pure). Comcast service all the way.
Got the 1st generation TC in 2008 and merely replaced the Airport Express with the TC. Worked ok
A year or two ago I did try removing the modem and feeding the TC directly from the modem. Resulted in the same condition I have now - Continuous flashing amber on the TC. So I put the router back in the chain.
Some time later, at the recommendation of a Comcast rep, I replaced the router with (a Belkin F5D 5231) to see if speed and dropout problems would be improved. I thought it helped some at the time but now I am not so sure.
Last week I decided to see if a new modem would help with download speeds. So I got another pure cable modem (Motorola SB 6121- high on the Comcast recommended list).
Got up and running easily with Comcast help and with the modem connected directly to a computer.
Next I put the TC in the link and again could not get past the TC continuing to flash amber. Although I did get connected to the internet with this configuration I lost connection two both of my printers - one connected by USB and the other wirelessly to the TC. Again everything works fine when I put the Belkin router back in the system.
However with the router in there, the modem shows the downstream connection to be 10/100 ethernet speed. (Modem light changes color for indicating speeds.}
I have gone thru all of the combinations of powering down/ up, but all stays the same.
I can live with what I have but something still doesn’t seem right.
Thanks again -
My mac air OSX10.8.5 won't connect to the internet. It says it has a 'self assigned IP address and therefore cannot connect to the internet'. Network diagnostics is unable to the solve the problem. It happened suddenly for no reason and now I cannot connect except by typing in the configuration settings manually. Please help me!
Use the Airport Utility or log into your wireless device via http and ensure the DHCP/NAT service is enabled. If accessing via HTTP, you will need to manually set an ip within your local subnet (eg: 192.168.0.x).
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