Airprint with HP LaserJet Enterprise 500 Color M551

Hi,
I've watched the demo video on youtube and 10 minutes in he shows printing via the iphone with the "print" command in Apple's mail app. Is this an error by HP or is airprint available for this model?
Thanks

Hi,
Firstly please check to see if your printer in the list:
http://support.apple.com/kb/ht4356
If YES, you can use this to fix
iPad: http://www.apple.com/support/ipad/assistant/airprint/
iPhone: http://www.apple.com/support/iphone/assistant/airprint/
If NO you have to print using other apps (if applicable) such as:
http://itunes.apple.com/au/app/hp-eprint-home-biz/id299531647?mt=8
More info from this:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Cloud-Services-Supported-Printers-ePrint-Airpr...
Regards.
BH
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Similar Messages

LaserJet Enterprise 500 color Printer M551 walk up usb printing

We have a few LaserJet Enterprise 500 color Printer M551 that we use with walk up usb printing.
the problem is that somtimes when a document is saved directly on the usb drive you get two files called "documentname.pdf" and "._documentname.pdf", now the hidden file is normaly a few kb in size and no problem exept it shows up as the first documents on the printer and this makes the printer spew out random characters,
is there a way to make the printer not show hidden files?
(model number: CF082A)

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Fax function of HP LaserJet Enterprise 500 Color MFP M575

Hi,
I am one of users of HP LaserJet Enterprise 500 Color MFP M575.
I would like to know can I set the printer do not print my fax number and fax header on paper when I fax my document to others.
I had login as admin but I did not see where I can config it.
Thank you.
Regards,
Jimmy Pun

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

HP LaserJet Enterprise 500 Color MFP M575 - Can't scan from Windows

We recently purchased and installed an HP LaserJet Enterprise 500 Color MFP M575 to be used as a networked all-in-one solution for a number of offices. I have been able to get it set up on our network and have installed the appropriate drivers on the requested Windows 7 x64 machines, and network printing works perfectly. However, it seems that despite the fancy scanning features available from the all-in-one itself (scan to email, scan to a network folder, etc.), I can't find any way to do an old-fashioned scan from Windows.
I have installed the full software solution available on the driver download page for the device, and while Windows lists the device as a "Multi Function Printer; Scanner" it does not recognize it as an actual scanner. The built-in Windows Fax and Scan simply reports that no scanners are installed. The software installation did not include the HP Solution Center (which I am used to seeing from my experience with various other HP all-in-one devices) or any equivalent for direct scanning. The driver download page for the device does not include any separate scanning drivers, so I can't be certain if they were included with the full installation or exist at all.Some of our staff also use Adobe Acrobat to scan, and even that fails to recognize the MFP as a scanner.
We'll eventually be setting up the device to scan directly to a network folder, but we need a fallback while IT takes their time getting it set up; I can't imagine that the simplest option is not available at all. I must be missing something here, any assistance would be greatly appreciated.
Edit: To add, I also ran the HP Print and Scan Doctor. Interestingly, it reports the device as a printer and only offers to "Fix Printing" without any sort of resolution for my scanning problem.

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

HP LaserJet Enterprise 500 color MFP M575 control panel display

HP LaserJet 500 color MFP M575 have no Display. and is not anymore possible access any function. What is the problem behind that ?How can we solve this issue ? is it the problem with the control panel display or the logic board ? there is no dim memmory instaled in the system .

Good day,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HT4356 HP LaserJet Enterprise 500 color MFP M575 Airprint?

I installed a new HP Laserjet 500 (great fast printer) and all Mac's and Win7 have no trouble printing but iPhone's and iPad's do not find the printer. It is plugged into the Comcast Business gateway which is perhaps not AirPrint compatible? The wireless access point is an Airport Express with up to date firmware. There is no newer firmware for the printer.
I wished there were another way to check whether this "AirPrint" service is on or off on the HP. My SNMP network thingy on the iPhone shows HTTPS (443), HTTP (80) (great web interface!), Telnet (23), FTP (21) Line-printer (515) and Internet Printing (631). Should I be seeing something named Airprint or is the Internet Printing it? I did not enable and subscribe to HL ePrint. I never had to do that with other HP printers to get AirPrint working.
Any insights or things I should have done?
It is not on the list.
http://support.apple.com/kb/ht4356
HP support said it works, It does not for me.

There is a place to verify that AirPrint is On.
Networking Tab, then Other settings. Bonjour and Airprint are Tick'd on mine, though no love printing to it via iOS.
I'm able to get ePrint to work just fine, its the other iOS AirPrint apps that cannot see the printer.

HP LaserJet Enterprise 500 color M551dn - Optional USB Device port

Hi, I'm hoping to buy the optional wireless print server (HP Jetdirect 2700w USB Wireless Print Server J8026A). There is one problem though, the optional USB device port seems to not exist on my printer. I only notice that the USB logo is present where the port is supposed to be. The plastic in the area is squared off as though it is some sort of break away tab and the port is underneath maybe.
There is no reference to this in the manual anywhere and I am really unsure how to proceed. I don't want to damage anything.
If someone experienced with this model (preferably an HP Employee) can confirm the availability of the port and tell me how to access it (Is it a break away tab?). Part of the reason why I bought this printer is the optional Wireless N print server.
Thank You in advance.

Thank You for your reply. The port you are talking about is the front panel port for walk-up usb printing and firmware upgrades. This port is indeed available on the higher end LaserJet 500 (NON-MFP, printer only edition) as I just used it to upgrade the firmware. The port I am talking about is the one on the left side in the ports section which you use to plug in the optional print server (not the computer I/O port).
This is shown in the official manual and the spec sheet so I'm 85% sure the port is there, hp can't advertise and mention something that is not available as this would be a big problem and make the 2700w print server incompatible when it clearly states that it is. I just need someone to confirm the availability and clear my confusion (either from HP, or another owner who bought the wireless print server 2700w).

HP LaserJet Enterprise 500 color M551dn

The "low ink" indicators are way, way out of adjustment--worthless.
I have a 11,000 page cartridge from which I printed thousands of pages after I started getting the "low ink" waarning.

Thank You for your reply. The port you are talking about is the front panel port for walk-up usb printing and firmware upgrades. This port is indeed available on the higher end LaserJet 500 (NON-MFP, printer only edition) as I just used it to upgrade the firmware. The port I am talking about is the one on the left side in the ports section which you use to plug in the optional print server (not the computer I/O port).
This is shown in the official manual and the spec sheet so I'm 85% sure the port is there, hp can't advertise and mention something that is not available as this would be a big problem and make the 2700w print server incompatible when it clearly states that it is. I just need someone to confirm the availability and clear my confusion (either from HP, or another owner who bought the wireless print server 2700w).

Can our hp laserjet enterprise 500 color printer m551use 67lb card stock?

The printer specifications list card stock but no weights.
This question was solved.
View Solution.

Hello,
the required media weight is not supported by the printer.
As you may find listed within the Media Weight specification below, the printer support up to 58 lb media.
Media weight:
Tray 1: 16 to 58 lb (plain); 28 to 58 lb (glossy);
Tray 2: 16 to 43 lb (plain paper); 28 to 58 lb (glossy paper)
You may find the product specification below:
http://h10010.www1.hp.com/wwpc/us/en/sm/WF06b/18972-18972-3328060-15077-236268-4184772-4184773-41847...
Regards,
Shlomi
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HP LaserJet Enterprise 500 551dn - where did the drivers go?

I go to the download page to download the drivers for this 551dn. I download all windows 7, 8, 8.1, 2008, 2012, so that i can put them on my print server. I downloaded them from here..
<http>//h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5081348&lang=en&lang=en&cc=lamerica_n...
when i get the file, lets say for windows 7/64bit, i choose...
HP LaserJet Enterprise 500 color M551 Printer Series PCL6 Print Driver (no Installer) 61.130.04.12834
24 Sep 2014 21.3
I get the file downloaded (LJEnt-color-M551-Drv-no-installer_12297.exe), i run it, get the security warning and Run. the file extracts - then POOF, the installer is gone.
where did the files go? They aren't on the root of the C: drive, a folder/files were not created on my desktop, no files or folder created in my downloads folder.
I was never asked for a file save location.... ??? really? is this this basic stuff?
Where are the files? this $$$ printer is a brick until i get drivers!
Thanks!
Jason
UPDATE- I FOUND THE FILES!!
First of all, HP... i'm not impressed.
All the files for all the drivers are in a series of temp folders...
C:\Users\-myusername-\AppData\Local\Temp\3\7zS4A73
really?
hope this helps someone.

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

"Filter failed" in CUPS when using IPP (HP LaserJet 500 color M551)

I have two ArchLinux machines, one with HP LaserJet 500 color M551 connected over USB and another one on the same network. Printing over network (ipp) doesn't work: CUPS on the client says "Filter failed", so the job doesn't even reach the server. Printing directly from the server works perfectly fine, there's no "Filter failed" message and it just prints.
Both machines have the same ArchLinux installation, they are both x86_64, they have hpijs installed and the same PPD selected. This WiKi entry didn't help and the printer differs from the one discussed here, so it doesn't seem to be a well-known issue. :-(
I tried to reinstall the printer on the client many times, using both DNSSD and direct URI input. All this seems to work fine. The filter that fails is probably /usr/lib/cups/filter/hpps, but I have no idea how to get debugging info from it, i.e., why it fails etc. The same filter works just fine on the server.
I thought this might have something to do with the distinction between PostScript and the HP PCL variants. Enabling Adobe TBCP should fix this by adding the appropriate binary metadata and escaping things as needed... However, switching TBCP on in the CUPS printer settings stopped the printer from working. The printer appeared to be OK and responsive, but simply didn't print anything. Disabling TBCP fixed this on the server, but the client shows the "Filter failed" message, no matter what's happening on the server.

I have similar problems with network printing (from various 32-bit and 64-bit Arch systems) producing 'Filter failed' messages, while directly printing from the CUPS server - with USB connection to the device - works as expected. My all-in-one device is an HP Photosmart C4480 and everything worked fine a few weeks ago. (Ironically, I can get network scanning using Xsane!) I've tried reinstalling, and various drivers to no avail.
It's very frustrating, and I think I've tried everything suggested in the Wiki.
Added later, after setting 'LogLevel debug' in cupsd.conf:
D [21/Aug/2013:22:19:57 +0100] [Job 18] Adding start banner page "none".
D [21/Aug/2013:22:19:57 +0100] [Job 18] Queued on "hpc4480" by "anonymous".
D [21/Aug/2013:22:19:57 +0100] [Job 18] File of type application/vnd.cups-raster queued by "anonymous".
D [21/Aug/2013:22:19:57 +0100] [Job 18] Adding end banner page "none".
D [21/Aug/2013:22:19:57 +0100] [Job 18] time-at-processing=1377119997
D [21/Aug/2013:22:19:57 +0100] [Job 18] 1 filters for job:
D [21/Aug/2013:22:19:57 +0100] [Job 18] hpcups (application/vnd.cups-raster to printer/hpc4480, cost 0)
D [21/Aug/2013:22:19:57 +0100] [Job 18] job-sheets=none,none
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[0]="hpc4480"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[1]="18"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[2]="anonymous"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[3]="Test Page"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[4]="1"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[5]="job-uuid=urn:uuid:febcff1d-2cc5-3058-4c2f-c420e625e3ec job-originating-host-name=192.168.1.11 time-at-creation=1377119989 time-at-processing=1377119997"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[6]="/var/spool/cups/d00018-001"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[7]="CUPS_STATEDIR=/run/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[8]="HOME=/var/spool/cups/tmp"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/bin:/bin:/usr/bin"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[10]="[email protected]"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[11]="SOFTWARE=CUPS/1.6.3"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[12]="TMPDIR=/var/spool/cups/tmp"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[13]="USER=root"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[14]="CUPS_MAX_MESSAGE=2047"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[15]="CUPS_SERVER=/run/cups/cups.sock"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[17]="IPP_PORT=631"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[18]="CHARSET=utf-8"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[19]="LANG=en_GB.UTF-8"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[20]="PPD=/etc/cups/ppd/hpc4480.ppd"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[21]="RIP_MAX_CACHE=128m"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[22]="CONTENT_TYPE=application/vnd.cups-raster"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[23]="DEVICE_URI=hp:/usb/Photosmart_C4400_series?serial=MY842FM2150557"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[24]="PRINTER_INFO=HP Photosmart C4480"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[25]="PRINTER_LOCATION=ninian"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[26]="PRINTER=hpc4480"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[27]="PRINTER_STATE_REASONS=none"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[28]="CUPS_FILETYPE=document"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[29]="AUTH_I****"
D [21/Aug/2013:22:19:57 +0100] [Job 18] Started filter /usr/lib/cups/filter/hpcups (PID 8978)
D [21/Aug/2013:22:19:57 +0100] [Job 18] Started backend /usr/lib/cups/backend/hp (PID 8979)
D [21/Aug/2013:22:19:57 +0100] [Job 18] prnt/hpcups/HPCupsFilter.cpp 548: cupsRasterOpen failed, fd = 5
D [21/Aug/2013:22:19:57 +0100] [Job 18] PID 8978 (/usr/lib/cups/filter/hpcups) stopped with status 1.
D [21/Aug/2013:22:19:57 +0100] [Job 18] Hint: Try setting the LogLevel to "debug" to find out more.
D [21/Aug/2013:22:19:57 +0100] [Job 18] prnt/backend/hp.c 839: ERROR: null print job total=0
D [21/Aug/2013:22:19:57 +0100] [Job 18] PID 8979 (/usr/lib/cups/backend/hp) exited with no errors.
D [21/Aug/2013:22:19:57 +0100] [Job 18] End of messages
D [21/Aug/2013:22:19:57 +0100] [Job 18] printer-state=3(idle)
D [21/Aug/2013:22:19:57 +0100] [Job 18] printer-state-message="Filter failed"
D [21/Aug/2013:22:19:57 +0100] [Job 18] printer-state-reasons=none
Crucial error seems to be: prnt/hpcups/HPCupsFilter.cpp 548: cupsRasterOpen failed, fd = 5
Last edited by ninian (2013-08-21 21:28:58)

HP LaserJet 500 color M551 security

Hi All, I have several
HP LaserJet 500 color M551 to which I want to limit who can print to the device, based on IP and CIDR notation.
There is a crazy number or options in this thing, and I am finding it dificult to set this up.
Basicaly, I want to allow 192.168.2.0/24 an 10.10.10.0/24 with subnets 255.255.255.0
And exclude all others. How do I set that up?

Hello there,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums - LaserJet.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP LaserJet 500 color M551

Hi All, I have several
HP LaserJet 500 color M551 to which I want to limit who can print to the device, based on IP and CIDR notation.
There is a crazy number or options in this thing, and I am finding it dificult to set this up.
Basicaly, I want to allow 192.168.2.0/24 an 10.10.10.0/24 with subnets 255.255.255.0
And exclude all others. How do I set that up?
when I try to set it up in the acl config pag, I get this:

Hello there,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums - LaserJet.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

How to check HP LaserJet 500 color M551 job log

Hi Everyone
I have a new HP LaserJet 500 color M551 set for users, after user print a document to the printer, I want to know how many sheet it used. In the job log page I can only find who print it, output size, black or color... But I can't check how many sheet the print job used. Is there nay method to check it?

Thanks for the reply
I had try the method but it still can't get the info. what I want get is how many sheet(s) the print job used but it didn't show in the job log page. the print job only show following info:

Is there a way to change the default print tray on an HP LaserJet 500 color M551 Printer

Hi
Is there a way to setup the default print tray for a HP LaserJet 500 color M551 printer to be tray 2 printing both online and direct?
If so what would be the best way to go about implementing it?
Thanks
This question was solved.
View Solution.

Usually, you can change the default paper trays through the control panel and through the Embedded Web server (EWS).
Check the settings on your control panel. Here is a link to the User Guide, check out page 94 and see if that helps you out.
m551 User Guide
For the EWS, put the printer IP address into your browser, then go to the tab that would list tray settings. Not sure exactly which tab has it for this printer series, but on other printer series it is on the system tab under paper setup.
I am an HP employee.
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Airprint with HP LaserJet Enterprise 500 Color M551

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