AirTunes remote speaker menu not recognized in iTunes

When I first got my AirPort Express, I had no problems playing my iTunes music over stereo speakers connected to the AX. Now the Airtunes remote speaker menu does not show up in the lower right corner of iTunes. This problem started many months ago, around the time when I moved into a new apartment. Not sure how that would cause it, since I still had no trouble with internet access through the AX. At first, I tried to troubleshoot, but eventually just gave up on it. Now I've decided to give it another shot, but I've scoured the discussion forum for answers and found nothing that works.
Here's what I've tried so far:
I recently reset my AX multiple times (separate issue) and this did not do the trick. I have checked "Look for remote speakers" under the Advanced options in iTunes. I have set my ZoneAlarm firewall to "medium" setting (which is supposed to allow UDP port access), and even tried turning off the firewall altogether, then restarting iTunes. I have Symantec AV running, but I don't know of any options that would affect the port access. I have opened the AirPort Utility (v5.3.2) and noticed that the "Music" tab does not show up in the settings for my AX. It seems that other people who had the same problem as me were at least able to see the "Music" tab in the settings. Restarting my PC does not seem to help either.
BTW, I have iTunes version 7.7.1.11.
Any suggestions or advice would be greatly appreciated. Thanks very much in advance!
Dave
EDIT: I also tried "pinging" the IP address of the AX in cmd.exe and it showed me the few lines of code that it supposedly does when the AX is communicating with the PC properly.
Message was edited by: dave.matlin

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