AISUSER configured but MOPZ still giving SOLMAN_SAP_BACKEND007

Hi,
I have configured erverything on SolMan (EHP 1) to use Moptz but it seems it still not happy. i can skip the steps in Moptz to get to my download basket and confirm and download the packs but it seems when i want to find download stack files it says 3 lines of "Invalid user s##### when calling SAP backend system"
the details in Diagnosis are:
You did not enter a valid S user when you called the SAP back-end system.
Error text: SAP-OSS
S user assigned in SAP Support Portal: S000######
User in SAP Solution Manager: ######
RFC destination used: Internal MOPZ Error
- I have entered the user i log into SolMan and mapped that to my S-user
- s-user ID does exist on marketplace
- checked SAPOSS/SAP-OSS connections and they work
Is there something i have missed out?

Hello there,
Just some more troubleshooting tips:
- do you use more than one customer number? It might be that the S user customer number is somehow incompatible with the installation's customer number.
- What is the S user you entered in the Solution Manager RFCs that point to SAP? (SAPOSS, SAP-OSS, etc). Again, if the S user customer numbers and authorizations of this S user entered in the RFC destinations are incompatible with your user's S user, there could be issues.
I hope this helps.
Best regards,
Miguel Ariñ

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Windows Network Diagnostics
Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding Detected Detected
Contact your network administrator or Internet service provider (ISP) Completed
Windows can't communicate with the device or resource (DNS server). The computer or service you are trying to reach might be...
Details about network adapter diagnosis:
Network adapter Wireless Network Connection driver information:
   Description . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6250 AGN
   Manufacturer . . . . . . . . . : Intel Corporation
   Provider . . . . . . . . . . . : Intel
   Version   . . . . . . . . . . . : 13.2.1.5
   Inf File Name . . . . . . . . . : C:\Windows\INF\oem17.inf
   Inf File Date . . . . . . . . . : Monday, June 14, 2010 9:05:44 AM
   Section Name . . . . . . . . . : Install_MPCIEX_GEN_6250_AGN_2x2_HMC_WIN7_64_MOW
   Hardware ID . . . . . . . . . . : pci\ven_8086&dev_0087&subsys_13018086
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code . . : 0
   IfType . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9
Informational Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 70a0781d-6329-45e4-8d7c-34aeca294c39
Interface name: Intel(R) Centrino(R) Advanced-N 6250 AGN
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 1
Connection ID: 1
Connection status summary
Connection started at: 2015-03-07 19:57:14-186
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 22 item(s) total, 22 item(s) displayed
        BSSID       BSS Type PHY   Signal(dB)   Chnl/freq    SSID
60-02-92-C6-D3-E8   Infra   <unknown>   -62       11   HOME-C7D4-2.4
60-02-92-A1-75-E0   Infra   <unknown>   -58       6   HOME-B917-2.4
00-1D-D5-D5-34-F0   Infra   <unknown>   -73       6   HOME-34F2
60-02-92-A1-75-E1   Infra   <unknown>   -58       6   (Unnamed Network)
06-1D-D5-D5-34-F0   Infra   <unknown>   -78       6   xfinitywifi
C4-27-95-C9-C4-2D   Infra   <unknown>   -57       1   HOME-C42D
02-1D-D5-D5-34-F0   Infra   <unknown>   -74       6   (Unnamed Network)
00-0D-97-07-E0-79   Infra   g   -75       6   (Unnamed Network)
00-1D-CF-2A-44-C0   Infra   <unknown>   -86       6   HOME-44C2
02-1D-CF-2A-44-C0   Infra   <unknown>   -86       6   (Unnamed Network)
F8-E4-FB-3C-87-A2   Infra   <unknown>   -89       6   YVNM7
06-1D-CF-2A-44-C0   Infra   <unknown>   -87       6   xfinitywifi
0C-F8-93-7A-13-50   Infra   b   -87       6   PKennedy
06-F8-93-7A-13-50   Infra   b   -89       6   xfinitywifi
02-F8-93-7A-13-50   Infra   b   -87       6   (Unnamed Network)
E0-88-5D-C8-A9-DC   Infra   <unknown>   -80       1   HOME-A9DC
E2-88-5D-C8-A9-DD   Infra   <unknown>   -79       1   (Unnamed Network)
16-CF-E2-43-0B-30   Infra   <unknown>   -88       1   xfinitywifi
60-02-92-F0-A8-C0   Infra   <unknown>   -90       11   HOME-96A6-2.4
60-02-92-C6-D3-E9   Infra   <unknown>   -63       11   (Unnamed Network)
02-1D-D4-EB-87-00   Infra   <unknown>   -88       11   (Unnamed Network)
06-1D-D4-EB-87-00   Infra   <unknown>   -88       11   xfinitywifi
Connection History
Information for Auto Configuration ID 1
List of visible networks: 13 item(s) total, 13 item(s) displayed
BSS Type PHY   Security   Signal(RSSI)   Compatible   SSID
Infra   <unknown>   Yes       63   Yes       HOME-C7D4-2.4
Infra   <unknown>   Yes       70   Yes       HOME-B917-2.4
Infra   <unknown>   Yes       43   Yes       HOME-34F2
Infra   <unknown>   Yes       70   Yes       (Unnamed Network)
Infra   <unknown>   No       40   Yes       xfinitywifi
Infra   <unknown>   Yes       71   Yes       HOME-C42D
Infra   g   No       43   Yes       (Unnamed Network)
Infra   <unknown>   Yes       28   Yes       HOME-44C2
Infra   <unknown>   Yes       20   Yes       YVNM7
Infra   b   Yes       21   Yes       PKennedy
Infra   <unknown>   Yes       33   Yes       HOME-A9DC
Infra   <unknown>   Yes       35   Yes       (Unnamed Network)
Infra   <unknown>   Yes       16   Yes       HOME-96A6-2.4
List of preferred networks: 3 item(s)
   Profile: xfinitywifi
    SSID: xfinitywifi
    SSID length: 11
    Connection mode: Infra
    Security: No
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes
   Profile: HTC Portable Hotspot 9F50
    SSID: HTC Portable Hotspot 9F50
    SSID length: 25
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
   Profile: belkin.332
    SSID: belkin.332
    SSID length: 10
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
Information for Connection ID 1
Connection started at: 2015-03-07 19:57:14-186
Auto Configuration ID: 1
Profile: xfinitywifi
SSID: xfinitywifi
SSID length: 11
Connection mode: Infra
Security: No
Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Success
    Last AP: 06-1d-d5-d5-34-f0
Security and Authentication
   Configured security type: Open
   Configured encryption type: None
   802.1X protocol: No
   Key exchange initiated: Yes
    Unicast key received: No
    Multicast key received: No
   Number of security packets received: 0
   Number of security packets sent: 0
   Security attempt status: Success
Connectivity
   Packet statistics
    Ndis Rx: 2068
    Ndis Tx: 2543
    Unicast decrypt success: 0
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 3954
    Rx failure: 0
    Tx success: 537
    Tx failure: 4
    Tx retry: 2
    Tx multiple retry: 2
    Tx max lifetime exceeded: 0
    Tx ACK failure: 18
   Roaming history: 0 item(s)
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 70a0781d-6329-45e4-8d7c-34aeca294c39
Interface name: Intel(R) Centrino(R) Advanced-N 6250 AGN
Interface type: Native WiFi
Result of diagnosis: There may be problem
Network Connection details from Command Prompt (some info hidden for security reasons)
Connection-specific DNS Suffix:
Description: Intel(R) Centrino(R) Advanced-N 6250 AGN
Physical Address: ‎00-23-15-54-19-B8
DHCP Enabled: Yes
IPv4 Address: 192.168.X.XX
IPv4 Subnet Mask: 255.255.XX.X
Lease Obtained: Saturday, March 07, 2015 7:57:14 PM
Lease Expires: Saturday, March 07, 2015 8:24:44 PM
IPv4 Default Gateway: 192.168.X.X
IPv4 DHCP Server: 192.168.X.X
IPv4 DNS Servers: 75.75.75.75, 75.75.76.76
IPv4 WINS Server:
NetBIOS over Tcpip Enabled: Yes
Link-local IPv6 Address: fe80::b8de:3ac9:e166:XXX%XX
IPv6 Default Gateway:
IPv6 DNS Server:
Results of Ping and Trace Route in Command Prompt
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
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Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
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    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
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Pinging youtube-ui.l.google.com [173.194.121.6] with 32 bytes of data:
Reply from 173.194.121.6: bytes=32 time=24ms TTL=55
Reply from 173.194.121.6: bytes=32 time=19ms TTL=55
Request timed out.
Request timed out.
Ping statistics for 173.194.121.6:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 24ms, Average = 21ms
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Pinging 74.125.239.34 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 74.125.239.34: bytes=32 time=3286ms TTL=50
Request timed out.
Ping statistics for 74.125.239.34:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3286ms, Maximum = 3286ms, Average = 3286ms
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Pinging dispatch.kahuna.glbdns2.microsoft.com [65.55.157.204] with 32 bytes of data:
Reply from 65.55.157.204: bytes=32 time=111ms TTL=237
Request timed out.
Request timed out.
Reply from 65.55.157.204: bytes=32 time=1537ms TTL=237
Ping statistics for 65.55.157.204:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 111ms, Maximum = 1537ms, Average = 824ms
C:\Windows\system32>ping 207.46.11.236
Pinging 207.46.11.236 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 207.46.11.236:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Windows\system32>tracert www.youtube.com
Tracing route to youtube-ui.l.google.com [173.194.121.5]
over a maximum of 30 hops:
1    19 ms    13 ms    17 ms xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
2    13 ms    13 ms    27 ms ae-14-32767-ar03.newcastle.de.panjde.comcast.net [68.85.192.205]
3    20 ms    26 ms    21 ms he-5-10-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.94.249]
4    18 ms    34 ms    22 ms he-0-13-0-0-pe07.ashburn.va.ibone.comcast.net [68.86.86.50]
5    19 ms    18 ms    18 ms 50-248-116-190-static.hfc.comcastbusiness.net [50.248.116.190]
6    35 ms    18 ms    18 ms 209.85.249.217
7    21 ms    19 ms    19 ms 72.14.233.93
8     *        *        *     Request timed out.
9     *     2509 ms   677 ms iad23s25-in-f5.1e100.net [173.194.121.5]
Trace complete.
C:\Windows\system32>tracert 74.125.239.34
Tracing route to nuq04s19-in-f2.1e100.net [74.125.239.34]
over a maximum of 30 hops:
1    54 ms    23 ms    12 ms xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
2    22 ms    19 ms    17 ms ae-14-32767-ar03.newcastle.de.panjde.comcast.net[68.85.192.205]
3    19 ms    19 ms    18 ms he-5-14-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.166.121]
4    18 ms    18 ms    18 ms he-0-15-0-0-cr01.350ecermak.il.ibone.comcast.net[68.86.85.74]
5    19 ms    18 ms    22 ms 50-248-116-190-static.hfc.comcastbusiness.net [50.248.116.190]
6    22 ms    36 ms    19 ms 209.85.249.217
7    26 ms    23 ms    25 ms 209.85.143.112
8     *        *        *     Request timed out.
9     *        *        *     Request timed out.
10   972 ms     *        *     216.239.51.97
11   148 ms    97 ms    95 ms 216.239.46.241
12   324 ms   130 ms   432 ms 209.85.246.252
13     *        *        *     Request timed out.
14 1403 ms   101 ms   126 ms nuq04s19-in-f2.1e100.net [74.125.239.34]
Trace complete.
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Tracing route to dispatch.kahuna.glbdns2.microsoft.com [65.55.157.144]
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10     *        *        *     Request timed out.
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15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17    87 ms    84 ms    85 ms origin.by173w.bay173.mail.live.com [65.55.157.144]
Trace complete.
C:\Users\C.Cunningham>tracert 207.46.11.236
Tracing route to origin.by181w.bay181.mail.live.com [207.46.11.236]
over a maximum of 30 hops:
1    16 ms    16 ms    19 ms xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
2    18 ms    13 ms    13 ms ae-14-32767-ar03.newcastle.de.panjde.comcast.net[68.85.192.205]
3    21 ms    19 ms    21 ms he-5-12-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.141]
4    18 ms    21 ms    18 ms he-0-13-0-0-pe07.ashburn.va.ibone.comcast.net [68.86.86.50]
5     *        *        *     Request timed out.
6     *        *        *     Request timed out.
7     *        *        *     Request timed out.
8     *        *        *     Request timed out.
9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.
Trace complete.
Results of Intel WiFi Manual Diagnostics
Test Name                 Test Result   Test Summary
Hardware Test           Passed        Wireless Hardware is enabled
Driver Test           Passed        Diver is loaded. NETwNs64 Version 13.3.0.24
Radio Test                  Passed       Radio is ON
Scan Test                   Passed       There are 25 Networks available to connect
Association Test        Passed       Associated
Authentication Test   Passed       Authenticated
Signal Test                Passed       Signal Quality: Poor
Ping Test                  Failed          No Reponse: default gateway, DHCP server
I hope this information is enough to get to the root of this problem once and for all. Please let me know if you any other information such as event logs or statistics.
Thanks in advance.

Results of Intel WiFi Event View Log (I deleted some lines since there were basically repeats of the same messages)
#Event Source Time
Error Severity    Domain
User      Description
45           EvtEngine
3/8/2015 20:40 Success
Connection         SYSTEM
iAMT - Failed to read Windows Events Log
46           S24EvMon
3/8/2015 20:41 Information
AppDriver
SYSTEM
Getting List of adapters.
47           S24EvMon
3/8/2015 20:41 Information
AppDriver
SYSTEM
Intel adapter(s) found.
156         S24EvMon
3/8/2015 20:47 Information
Driver    SYSTEM
AddToExclude 06:1d:d5:d5:34:f0 xfinitywifi 6 WEV_EXCLUDE_LIST_REASON_802_11_AUTH_FAILURE
157         S24EvMon
3/8/2015 20:47 Information
Driver    SYSTEM
ATC 06:1d:cf:2a:44:c0 xfinitywifi 6 RSSI=-88
158         S24EvMon
3/8/2015 20:47 Error
Driver    SYSTEM
AssociationFailure 06:1d:cf:2a:44:c0 xfinitywifi 6 CNCT_GENERAL_FAILURE
159         S24EvMon
3/8/2015 20:47 Information
Driver    SYSTEM
AddToExclude 06:1d:cf:2a:44:c0 xfinitywifi 6 WEV_EXCLUDE_LIST_REASON_802_11_ASSOC_FAILURE
160         S24EvMon
3/8/2015 20:47 Information
Driver    SYSTEM
ATC 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-79
161         S24EvMon
3/8/2015 20:47 Success
Driver    SYSTEM
RxAuthSuccess 06:1d:d5:d5:34:f0 6
162         S24EvMon
3/8/2015 20:47 Success
Driver    SYSTEM
RxAssocResp 06:1d:d5:d5:34:f0 6 -77
163         S24EvMon
3/8/2015 20:49 Information
TCP/IP SYSTEM
VoIP: Got link down - deleting flows .
164         S24EvMon
3/8/2015 20:49 Information
Driver    SYSTEM
ATC 06:1d:d4:eb:87:00 xfinitywifi 11 RSSI=-88
165         S24EvMon
3/8/2015 20:49 Error
Driver    SYSTEM
AssociationFailure 06:1d:d4:eb:87:00 xfinitywifi 11 CNCT_GENERAL_FAILURE
166         S24EvMon
3/8/2015 20:49 Information
Driver    SYSTEM
AddToExclude 06:1d:d4:eb:87:00 xfinitywifi 11 WEV_EXCLUDE_LIST_REASON_802_11_ASSOC_FAILURE
167         S24EvMon
3/8/2015 20:49 Information
Driver    SYSTEM
ATC 06:1d:d4:eb:87:00 xfinitywifi 11 RSSI=-89
168         S24EvMon
3/8/2015 20:49 Error
Driver    SYSTEM
AssociationFailure 06:1d:d4:eb:87:00 xfinitywifi 11 CNCT_GENERAL_FAILURE
169         S24EvMon
3/8/2015 20:49 Information
Driver    SYSTEM
AddToExclude 06:1d:d4:eb:87:00 xfinitywifi 11 WEV_EXCLUDE_LIST_REASON_802_11_ASSOC_FAILURE
170         S24EvMon
3/8/2015 20:49 Information
Driver    SYSTEM
ATC 06:1d:d4:eb:87:00 xfinitywifi 11 RSSI=-90
171         S24EvMon
3/8/2015 20:49 Error
Driver    SYSTEM
AssociationFailure 06:1d:d4:eb:87:00 xfinitywifi 11 CNCT_GENERAL_FAILURE
172         S24EvMon
3/8/2015 20:49 Information
Driver    SYSTEM
ATC 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-82
173         S24EvMon
3/8/2015 20:49 Success
Driver    SYSTEM
RxAuthSuccess 06:1d:d5:d5:34:f0 6
174         S24EvMon
3/8/2015 20:49 Success
Driver    SYSTEM
RxAssocResp 06:1d:d5:d5:34:f0 6 -81
175         S24EvMon
3/8/2015 20:50 Information
Driver    SYSTEM
AddToExclude 06:1d:d5:d5:34:f0 xfinitywifi 6 WEV_EXCLUDE_LIST_REASON_802_11_AUTH_FAILURE
176         S24EvMon
3/8/2015 20:50 Information
Driver    SYSTEM
ATC 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-79
177         S24EvMon
3/8/2015 20:50 Success
Driver    SYSTEM
RxAuthSuccess 06:1d:d5:d5:34:f0 6
178         S24EvMon
3/8/2015 20:50 Success
Driver    SYSTEM
RxAssocResp 06:1d:d5:d5:34:f0 6 -80
179         S24EvMon
3/8/2015 21:03 Information
Driver    SYSTEM
RoamTrigger 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-81 MisBcn=8 RSSITh=-85 Roam Other Reason
186         S24EvMon
3/8/2015 21:21 Information
General
SYSTEM
DeviceIoCtrlS24NDIS: (2) Failed to send OID 0xff100055 to driver. Error - 31
187
S24EvMon
3/8/2015 21:21 Information
General
SYSTEM
DeviceIoCtrlS24NDIS - Dot11ExtNicSpecificExtension failed (31)

Computer correctly configured but Printer is not responding

OK gang this is really getting stupid!!!! Tis happens all the time and I'm getting sick and tired of it!!!
Have HP new computer and B210 printer hooked to wireless connection, running Win 7 with IE9, run test and wireless network test report says "No problems found.
I try and scan a photo/document to computer and it responds with no connection. I run trubleshooting and comes back "Computer apperes to be correctly configured but the divice or Recorce (XXX.XXX.X.XXX) is not responding"
I have run all the tests, done everythin thys say to do but no help.
I called about this a couple months ago and was on the phone for over a hour, turned over the computer control to Hp person she messed with the computer screwed everything up and it worked for a short time and back to the same problem.....
Anyone out there in never never land have any ideas????? If so I will consider the advice and try it if not to complicated....
Thanks,,,,,Discusted HP person!!!
This question was solved.
View Solution.

Hi @cjdoxies,
I see by your post that you are unable to scan over the wireless network from the printer to the computer. I would like to help.
Temporarily turn off any Antivirus software, to see if it is interfering with the communication.
Try to scan again.
I have provided a document with some steps to try if you are still not able to scan.
A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Photosmar...
If you haven't already, download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. In Solution three: Check the Scan to Computer setting also. Solution five: Check for critical updates, patches, and firmware. Follow the full document if those 3 steps don't resolve the issue.
If the issue persists, connect the printer directly to the computer by a USB cable and test the scanning. Just to rule out a network or firewall issue. Were you able to scan?
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any errors-WIA, TWAIN)
Did you have any new hardware changes or Windows or router updates prior to this issue?
Can you scan through the HP Scan software?
If not then most likely it is a firewall or the driver might be corrupted.
Uninstall and reinstall the printer software.
Uninstalling the Printer Software.
HP Photosmart Plus e-All-in-One Printer - B210a Drivers.
Select your operating system, click next and click on the software to download and install.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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