AJA audio on HD capture crackles and out of sync

AJA Kona LHe card
DV capture is fine.
Tried to capture HD and audio has crackle and worse- way out of sync.
I checked settings again and again- I uninstalled and reinstalled the drivers. I tried the latest drivers and the previous versions.
I can't get this card to capture HD sync audio.
It's a 1080i signal component- audio is coming off a mixer.
This set-up works for DV capture and never fell out of sync with a Decklink- so I know it's correct.
any suggestions? Before I call AJA.

NOpe. Call AJA.
I have the Kona LH and Kona 3 and have not experienced this issue.
Shane

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