Ajuda com o Firefox de um amigo e reprodução de vídeos no Facebook

Um amigo meu, usa Win 8.1 e acabou de migrar para o FF. Ele relatou que os vídeos de Facebook(os postados diretamente pelo Facebook, não os que rodam através do YT). Ele tem drivers de vídeo e plugin atualizados e consegue ver normalmente vídeo pelo Youtube. Ele diz que os vídeos ficam carregando infinitamente mas não rodam.
Alguém sabe como resolver?

É possível capturar uma imagem da tela apresentando o problema?
Talvez fique mais fácil para os colaboradores do fórum identificarem o que está acontecendo.
Abs. Anderson
[[Adicionando capturas de tela]]
[http://windows.microsoft.com/pt-br/windows/take-screen-capture-print-screen#take-screen-capture-print-screen=windows-8 Captura de telas no Windows]

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