Akamai Download Manager does not start...Help!

I purchased the downloadable versions of Adobe Photoshop Elements 10 & Adobe Premiere Elements 10.  The Akami download manager appears to either not start or gets hung up when initializing.  I let the computer sit for 45 minutes to see if it would eventually start making progress.  No luck. 
Can anyone provide any hints on how to get it to work?
Thanks!
C

This might help :-
http://helpx.adobe.com/creative-suite/kb/cant-download-store-purchase.html

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