Alarm not working again??

Hmpf! Hoping someone can help me please!
As per details in previous threads, not long after I got my phone, the alarm started being temperamental - not going off all the time, going off at wrong times, then not working at all. After checking & rechecking everything, installing an alternative alarm to try to resolve it, updating software, etc, I was told to wipe my phone.
Well I think it's been maybe a couple of weeks since I 'wiped' my phone & the alarm was working again, but as of yesterday, it's quit on me again!! Actually the alarm that was already installed when the phone was new is currently still working, but the 'My Alarm' app that I installed has stopped.
Haven't changed anything in the phone in the last week, except that I changed carriers & had to get my phone reactivated to go online, message bank, etc. When I wiped the phone, it wiped the service books & my original carrier couldn't help me(not BB specific plan).
And also, since wiping, the sms icon that comes up on my homescreen with a number to let me know when there are new sms's was visible with '1', regardless of whether there were new sms's or how many. Now, since activating the phone with the carrier, it shows '4' or '5' all the time!(??)
If you're wondering, I have asked my carrier, but their Indian call centre is shocking - I've spent around 4 hrs on hold in the last week & a lot of time repeating myself & having them repeat themselves because we can't understand eachother! When I finally got thru to them yesterday about this, they said general tech support couldn't help & they'd put me thru to the BB specific team, which would be another 25 mins wait on hold.... I went mad & they promised to have them call me back instead, within 2 hrs, which they failed to deliver on.

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:                                 
iOS: How to back up                             
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
  Apple Retail Store - Genius Bar              

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