Album Art Missing/No​t Showing Up...Among Other Things

Recently my new Q10 has decided to stop showing album art randomly - I say randomly as art work that used to show has now suddenly gone either black or now shows the default blue note art. I am practically OCD about my mp3 tags and while 3 different tagging programs say I have the correct art, my Q10 says otherwise.
And it's not just music per-say: I have recently come to the conclusion that there are no useful podcast apps yet out - I've tried about 4 "native" apps (or at least available in the app world store) and 5 different side loaded apps that claim to allow a user to manually add podcast episodes to the podcast folder as mp3s...another rant for another thread but those mp3 are also missing their respective art and one that I deleted ages ago (as it was corrupted) is STILL in my library and refuses to be deleted.
This all started after the update to 273 (no sign of anything after that)
I've tried rebooting my phone after removing the sd card, I've tried removing it from the music menu, the file is not on my phone so why is my library still showing it - even after it says the file no longer exists!?!?!?
Sorry to go on a rant/tangent but I actually really love my new Q10 but I HATE these niggling issues that seem to crop up like mushrooms everytime I try to do something, has anyone else had similar issues? Have they been fixed with the most recent update? Anyone else on O2 in the UK who actually has the update?
Sometimes I really hate technology....
Slàinte.
Not all things are good.
Not all things are evil.
But with an open mind...
You can see the difference.
Knowledge is power.

Hey Er1nye5,
Welcome to the BlackBerry® Support Community Forums.
To better assist you with this issue and to further investigate, we would request that you contact your wireless service provider to have this issue escalated to BlackBerry Technical support for further trouble shooting.
Let us know if you have any questions.
Thank you.
-HB
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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    Message was edited by: ajaj7411

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    Message was edited by: DaVBMan

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  • Album art missing

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  • Album art missing... but its there.

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    Try:
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  • Album art does not always show.

    I posted this question before, but never found an answer.
    Album art works most of the time, but not always.
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    -Ron.

    Even if iTunes recognized it, you cannot use iTunes to transfer from iPod to computer (except for songs purchased from the iTunes Store). You need to use a third-party program. Here is an article on that topic.
    http://lifehacker.com/394046/copy-music-from-your-iphone-or-ipod-to-your-compute r-for-free
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