Album artwork disappearing in iTunes?

I'm running iTunes 11.2.2 on a Mac with MacOS 10.9.3 installed. For the last several weeks (I don't know when this started, exactly) I've noticed that some of the songs/albums on my iPhone were missing artwork - either that, or it showed the artwork for album 'a' while playing album 'b'. After looking on iTunes, I see that roughly 1/3rd of my albums are missing their art. Some are albums that I burned to my iTunes library, some are ones that I purchased. I've tried right-clicking on the album and selecting "Get Album Artwork" - but this only seems to work about 25% of the time, and it's failing even on albums I purchased through iTunes.
I know for sure that I had artwork for all these albums at one point - is there an archive or a thumbnail gallery somewhere that I can re-connect to? Alternatively, I'm wondering if there's a cache file somewhere that might have been corrupted - and that restoring it might magically reconnect my artwork. I'm grasping at straws here - but I don't relish the prospect of finding artwork again for all these albums...

I have done that but the thing is.... I have all my music on an external hard drive. When you create a new ACC file, it stores the files on the internal hard drive. I do not like keeping anything on my internal hard drive other than my software I run.
With that said, I am guessing that as long as you have music files stored on your internal hard drive, there will not be an issue with your album artwork showing up.
I also store movies on an external hard drive and do not have an issue with the artwork being displayed...
So who knows what the issue is !!!

Similar Messages

Album Artwork Disappearing / Can't be updated.

Hello All,
I recently noticed that my songs have been slowly losing their artwork. Upon further inspection (and forum searching), I've found that this problem has happened to many people.
For the songs with the missing album artwork, I cannot update the songs with new artwork (from both the popup and get info-> album artwork) views. It acts as though iTunes cannot write to the file. I have tried changing the ID3 tag from version 2.4 to 2.3; again, with no success.
I checked the permissions on the file (originally 644) and changed them to a whopping 666; but still, no writes by iTunes.
Does anyone have any other information as to what is going on here? My iTunes version is 7.4.2(4). Reloading my library is not a plausible solution.

I'm still experiencing the album artwork disappearing, however I have figured out a work-around for songs that you cannot 're-add' album artwork to:
1) Try re-adding the song first (alt-click on song, click 'get info', click 'show in finder', then drag back into library).
2) If that doesn't work, re-converting the music (advanced -> convert selection to MP3) should properly re-encode the file (use lossless compression, otherwise your mp3 will deteriorate).

The Control A key is not working. I cannot multi-select my songs. I'm not sure if it is the problem with iTunes 10.6.1.7 or my PC settings encounter issues. Also, i cannot find Album Artwork online using iTunes and i cannot select any view form but List.

The Control A key is not working. I cannot multi-select my songs. I'm not sure if it is the problem with iTunes 10.6.1.7 or my PC settings encounter issues. Also, i cannot find Album Artwork online using iTunes and i cannot select any view form but List.

The Control A key is not working. I cannot multi-select my songs. I'm not sure if it is the problem with iTunes 10.6.1.7 or my PC settings encounter issues. Also, i cannot find Album Artwork online using iTunes and i cannot select any view form but List.

How do you get album artwork? I have like two thousand songs and about 95% don't have cover album artwork and when i try to get album artwork it says "Itunes can not find album artwork" "an unknown error occurred-609" what do i do?

How do you get album artwork? I have like two thousand songs and about 95% don't have cover album artwork and when i try to get album artwork it says "Itunes can not find album artwork" "an unknown error occurred-609" what do i do?

Perhaps try the "Error -609" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Album artwork disappeared after an iTunes error... how can I get I back?

I've been using iTunes for years and out of a clear blue sky I get this error message, "iPhone cannot be synced because the sync session failed to start." After trying a few different things I find a fix that works- turn my iPhone all the way off and then turn it back on. Then when I added a new mp3 song to my iTunes Library and tried to sync it to my phone, the album artwork refused to show up on my phone even though it shows in iTunes. Nothing I did to fix it worked. I tried to add another mp3 song. Same problem. Then as I tried the various 'fixes' I read about here in Apple Support Communities, it made my problem worse! At first only the two new mp3 songs I added were missing album artwork. Now half of the songs I purchased from iTunes are missing album artwork! To add to that, many of the songs that have album artwork at all have the wrong artwork.
Stuff that didn't work:
Erasing all the music on my phone and resyncing made it worse
My manually added album artwork is already ID3 tagged v2.4
I have never checked the box that converts higher bitrate songs
Manually adding artwork and using iTunes' "get album artwork" feature
Restoring iPhone from a backup
I am using a MacBook Pro with OS X Snow Leopard version 10.6.8.
I have iOS 6.1.4 on my iPhone 5 and I have not updated anything for the past two months.
PLEASE HELP.

You dont have this:
Check your iTunes > Preferences... (or in Windows iTunes: Edit > Preferences...) > General tab > is Books checked?

Album artwork lost on iTunes 11.1.3

I have noticed recently that since installing the latest version of iTunes that some album artwork has disappeared on my Macbook Pro but is still visible on other devices.
I am currently running OS X Mavericks.
Any ideas?

Have you tried the ctrl click (right click) and then 'Get Album Artwork'?

Album artwork is in iTunes but it does not show up on my iPhone, how do I fix this?

I like to have all my albums have artwork so on my iTunes I made sure that they do. Everyone of my albums have artwork in iTunes but when i sync my iPhone none of them show up.

This same thing happened to me, so I plugged my iphone into the computer and I unchecked all the songs so it deleted from my phone and then i rechecked sync music back to the phone and all the album artwork were there.

ITunes can't get album artwork for songs iTunes has in the store... how do i fix this?

i have a bunch of songs that either have the wrong album artwork or none at all. the weirdest thing is that some of the albums are SOLD on iTunes. in fact, if i highlight one of my songs in iTunes, Ping sees it and shows me the correct cover art. BUT when i click "get album artwork", it tells me it cannot find the artwork. i've tried matching the text (song title, album title, artist, genre) exactly as it is in iTunes, but that doesn't help. it is doing this for about 60 of my albums and i don't know how to fix it. how can i get it to find the artwork?
also... when iTunes finds the WRONG artwork, how can i direct it to the correct one?

Albums, artists and complications must match precisely for iTunes to get a hit. If you have a compilation, chances are you have a 'various artists' for an album artists ... there is a bit of a science to it. I've managed to get most of my 'picky ones' to match. But I have some that just won't - for whatever reason.

Album artwork imports into iTunes, but artist tags do not

Hello,
After importing my music from an external hard drive backup, I have a problem with ~5% of my music. The songs are listed in iTunes as "Unknown Artist" and "Unknown Album". However, if I find the file within my iTunes folder, all of the artist information tags are listed if I use "Get Info" --> "More Info" in the Finder. Back in iTunes, the album artwork is there, but the tags are missing. These are for .m4a, Apple MPEG-4 audio files. How can I get iTunes to recognize the tags that are obviousy still present in the file?
There are too many songs like this to relabel the, realistically.
I have tried deleting the songs from my library and re-importing them into iTunes, but this does not fix the problem. I cannot find any logic as to which songs this affects.
Any ideas?
Thank you.

This same thing happened to me, so I plugged my iphone into the computer and I unchecked all the songs so it deleted from my phone and then i rechecked sync music back to the phone and all the album artwork were there.

IPod classic album artwork showing in iTunes no longer in Ipod

Hi everyone,
I have an iPod classic and until today, my album artwork always would show in iTunes and iPod Classic. The artwork is now no longer showing in my iPod and the "get info" tab is not available for me in iTunes.
I tried ticking off the artwork in my iPod, syncing, then ticking again the artwork and albums, then syncing again and still to no avail. Please help, I would be grateful if someone could give me a solution

Restoring is the function in iTunes that wipes a device, reloads the firmware and then lets you put back content. Yes, it deletes the media from the device but that should all be in your library, which in turn should be backed up. See Recover your iTunes library from your iPod or iOS device and Backup your iTunes for Windows library with SyncToy if it isn't.
tt2

Album Artwork Showing in iTunes buy not on Apple TV

I noticed that some of the Album artwork that shows in iTunes is not showing up when I go to that album in Apple TV. Am I missing something? Thanks.

Dad,
Have you tried the following:
1. Open itunes and select a troublesome tune/movie.
2. Choose file/show in Finder and note the location of the original file.
3. Delete the tune/movie from your itunes list (not in the finder) choose 'remove' and 'keep files' when prompted
4. Drag the original file from the Finder back to itunes.
Does this help.

How Long Does it Normally Take to Update Album Artwork in the iTunes Store?

My apologies in advance, I know this has probably been asked before, but I'm having trouble finding it.
This is my first attempt at setting up a podcast in the iTunes Store. I think I have everything set up correctly, but I made a mistake on the album artwork - I created a PNG file with transparency, which appears as black. I have replaced the PNG file with a JPEG file with a different name (as suggested by the Apple instructions), and updated the RSS XML file to reflect that new file name. I also had a typo in the description, which I was using the <description> tag for. I corrected the typo in the <description> tag, and also added an <itunes:summary> tag with the same info.
I've waited for a few hours with no updates appearing. Is there a way to force the update, or do I just need to wait? I've verified that the raw RSS feed is updated correctly from the site.

Thanks for the quick reply, Roger!
I can wait. Managing expectations is the main thing. And learning not to make the same mistake again!
Hope you have a happy holiday season.

How can I get album artwork without using iTunes on the computer?

I used touchcopy to copy the songs off my ipod touch onto my new computer, so i could then load them onto my ipod nano. I have got the songs on the nano, and theyre still on my touch, but there is no album artwork on either. For my nano, i can use iTunes, but the computer my touch is synced to is, well, dead. So, is there a way to get the album artwork back on my touch?
Also, on my nano, it doesnt have any of the artists or album (name) for the songs
Thanks

Hi Wickster,
I have found the following resource that may provide more help:
iTunes 11 for Windows: Add artwork to songs and other items
http://support.apple.com/kb/PH12361
Additionally, you can instruct iTunes to search and download artwork from the iTunes Store. To do so, click File > Library > Get Album Artwork
Thanks,
Matt M.

Album Artwork problems on iTunes

Please, I need some help here. Here's what I'm trying to to if possible.
I have many music videos that belong to a certain album (ex. Loose/Nelly Furtado - Say It Right, Promiscous, Maneater) so I would like to assign a general ALBUM ART for all the videos belonging to this album but I would also like to assign different ALBUM ART for each song. Is that possible on iTunes?
I have had problems with iTunes 7.4.2 as well. I cannot delete ARTWORK so it becomes clear. I hit "GET INFO" and under "ALBUM ARTWORK" I manually delete it then the Coverflow goes blank for a second and the same artwork is back there. I tried to delete whatever is under the iTunes folder but the same thing happens. Any ideas or just a buggy iTunes version.
Another thing... Coverflow for videos??? Mine doesn't show anything and it doesn't work horizontally.
Any ideas and comments would be greatly appreciated.

I tried the unsuncing and re-yncing trick - did not work for me either.   The album artwork would change, but most of the titles were still wrong.     What I finally had to do was unsync artwork, overwrite old backup with a new one (with app organization, contacts etc, saved, but nothing else)
Then restore to the factory settings by clicking restore in itunes -
After iOS reinstalls from scratch, restore to the backup of your apps and contacts you did before the OS restore.
Then try syncing just your playlists to validate, this worked for me.   After that I uploaded the rest of my albums and everything is cool now.
As for why this happens in the first place, it's likely a corrupting of the music or artwork database of sorts.   Before doing any of the restoration, look in your music directory and clean up any titles of artists with unicode characters, or underscores before the names.
I had one album with Japanese characters, and a few others that Itunes prefaces with underscores to avoid duplicate album or artist names.    I suspect somethign like that may play a role in the problem.

Album Artwork Lost with iTunes 9 – Solution Found

When upgrading to iTunes 9 I lost some, but not all, the album artwork for files I had made from vinyl at 24bits/48kHz. I have since recovered this lost artwork by converting the affected AIFF files to WAVE using Max 0.9.1 and then converting them back to AIFF – the artwork suddenly reappears! Previously if the affected files had been imported in to another iTunes library the metadata was lost – now it sticks.
If your having problems with with AIFF files then I suggest converting to WAVE and then back to AIFF.

I am having exactly the same problem with adding artwork, and I see from browsing the discussions that alot of other people are finding the same issue, but there are no answers! If no one knows what Apple have done to us, or how to get around it, could Apple moderators please let us know what is going on?

Album artwork disappearing in iTunes?

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