Album exclusive movie download error?

I purchased Taylor Swift this morning and downlaoded the full album. We purchased this for the video exclsusively as it was my daughter's first concert. Upon the finish of the download an error popped up. Now we can't find the video and it is asking us to pay again to redownload it. Please advise.

Same problem here. where is Steve Jobs we we need him to kick some ***** in his company? no one from apple can give an answer!!! incredible

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How can i cancel the music album and movie download que

how can i cancel the music album and movie download que

If you are speaking of an iTunes purchase, you will need to contact iTunes Customer Service and explain the situation. Their written policy is kinda cold, in that they say they don't issue refunds for erroneous purchases, but I have found them to be a bit more understanding and helpful than that.
Start by calling Apple at 1-800-275-2273 (if in the US) and ask to be connected to iTunes Customer Service.

Movie Download error on iPad

Have 1 one stuck on my downloads that keep reading download error every time I retry . I have reset my network setting, deleted some video space , reset all setting except content. I download amtv show and goes though just fine. The movie I want to download is stuck on this download state and can't seem to reset the download list . It downloads fine on other devices lie my iPad 2 or iPhones

Hi chachirims!
You have gone through some great troubleshooting steps, but if the download is still stuck after the options you have tried, then we might need to go ahead and restore the iPad. You will want to make sure you have a good back up of your data, and you can find instructions on how to do that here:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
You will then want to follow the instructions in the article below in order to restore your operating system on your iPad:
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Apple TV - Deleting an incomplete direct HD Movie download - error (-50)

Purchased 2 movies at the same time - HD Movie format direct to my Apple TV. One downloaded and watched OK, the other had a download error (-50) and every time I try re-downloading it ( on both the "resume" and "check for downloads"areas) , same error is evident - Seems to me the only way is to delete this incomplete and download again (hopefully I won't pay again?)
How do I do this? any other solutions welcome?
Tks
Hopalong

Take a look at this Apple article -> iTunes Store: "Error (-50)" when downloading purchased content
You may have to delete the cached download from the location below.
Windows XP and 2000:
\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\

Movie download error (8008)

I've seen a number of threads on this error dating back to 2008 but nobody seems to have found a solution to this problem on the Apple TV (v1 - not the new small black one). It seems if you get the error using iTunes you are advised to remove the partially downloaded file from the downloads folder and that usually clears up the problem. However using Apple TV you do not have access to the file system and cannot delete files.
So, I've powered off the Apple TV, powered it back on, tried clicking on Downloads many times and it repeats the same download error (8008) while the movie (The kids are alright) is stuck at 76% downloaded. All other features of the Apple TV appear to be working normally.
Can anyone suggest a way to resolve this probm on the Apple TV?
Many thanks,
Adam

Same problem here. where is Steve Jobs we we need him to kick some ***** in his company? no one from apple can give an answer!!! incredible

Movie download error

Hello
I bought a movie " The Help" from Itune store and for the past month the download is stuck at 906.3MB out of 4.89GB !!!
I have tried to delete it but it always come back but never finishes the download. Can anybody help me please ? I would like to to either
delete the download for good or restart it from the beginning.
Many thanks

Code 3260 = Network Connection Refused. I fixed this problem....I think Norton was interferring with download of movie from itunes......however, I thought I had it fixed and was finished downloading when i got another error message...#3259. I think it said something about session timed out. Clicked on the movie and the message disappered....anyone know what I should do now to complete the download of a movie that is taking FOREVER! Thanks.

HT1725 redemption code movie download error

Hi,
I have act of valor movie and entered redemption code. When downloading there was an error with itunes downloading and it stopped. Now itunes does not show purchased in the itunes store and I cant use the code again..how do I fix or reset?

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

HT1657 movie download error

The movie was 1/2 way finished and iTunes had to shut down. When I log back in, there is no record of the download

the error message i received was that therer was an error with the download.
Do you get an error message number? If so, what number are you getting?

HT1725 Movie download Error -50

I was downloading a movie on my computer and it had 30 minutes left to download and it stopped and gave an error code. I already paid for it once and don't want to have to pay to download again. What do I do? I watched the rest of the move until the point it stopped downloading.

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Movie Download Error - Network Connection Resetting

I've tried to download The Shaggy Dog at least nine times on two different wireless routers; three different computers; via both McAfee and Norton as well as with all virus/firewalls turned off. I've tried it through the wireless router and through an ethernet. I've deleted all *.tmp files and tried again. No luck.
iTunes shows error -3253 which is a "connection reset" message.
What could be wrong? I do not have any privacy software installed. I was able to download other files; although I had intermittent problems with a 30 minute episode of "The Office".
I should get a refund or get this movie for free given the hours I've spent messing around trying to download.
I'm not sure whether to purchase anything else from Apples again - not knowing if I'll be able to download the files.
How do I get some help directly from Apple?
Extremely frustrated.
Please advise. April

Hi chachirims!
You have gone through some great troubleshooting steps, but if the download is still stuck after the options you have tried, then we might need to go ahead and restore the iPad. You will want to make sure you have a good back up of your data, and you can find instructions on how to do that here:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
You will then want to follow the instructions in the article below in order to restore your operating system on your iPad:
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Movie download error. How do I download the movie?

I have this movie on my ipad for some time now and I cannot download it... error... how do I delete it and start over?

andrewfromcarmel,
I experienced a similar issue with 10.6.8 and iTunes 11.
Several questions:
1. What version of iTunes are you using?
2. Is your iTunes library located on a network drive or a local drive?
3. What error are you getting during the download?
4. Do you have the ability to try and download the extras file on a different computer?
Regards,

Itunes movie downloads error message -3150

When downloading movies from ITunes I get error message -3150. How do I fix it?

I don't know about that error, but don't use home sharing to transfer a library.
See this migrate iTunes library post.
tt2

Movie download errored out

I was redeeming two digital downloads, "Tranformers Dark of the moon" and "The Lincoln Lawyer", both of them downloaded completely but at the end I received an error stating there was not enough "space" to save them. I went to Store - Check for Available Downloads like the message said and that was unsuccessful. I attempted to re-enter my redemption code and it says it has already been used and can only be used once. Both of the transactions are listed in My Account - Purchase History but they are not on my computer. Can the download be re-enabled so I can redeem the aforementioned movies?
Thanks in advance for all of your help.
Jeff

Conserve space on iPad
You should download movies to iTune (computer) and only sync them to iPad as and when you want to watch them.
After watching the movies, you can unsync the movie to make space for the next one.
Message was edited by: Diavonex

IPhone 5S movie download error - lost space on phone.

Hello every one!
I am new here, so I hope you might help me! I bought few days ago iPhone 5S and I purchased a movie via iTunes on my iPhone. Unfortunately while it was downloading (5GB of 5.5GB) my iPhone turned off and I had to plugged him to charger. After he turned on I tried to download it again from iTunes, but he was starting from the beginning... and on my iPhone there is 5GB less space because of older data of undownloaded movie...
Does anyone know how I can delete this 5GB from iPhone that is used by undwonloaded movie? !
Thanks for help!
Bogusz

Hello BogusZW,
It sounds like you have an extra 5 GB taken up by an incomplete download. I recommend the troubleshooting from the following article to check for a pending download in the iTunes store and resume it, or delete it if needed:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
If it is not here to resume or get rid of, I would next close all the running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the phone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, I would next backup your device to iTunes, and restore it:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
All the best,
Sterling

Movie Downloading Error?

So yesterday I purchased the movie "Step Brothers" on iTunes. While waiting for it to download, it stops downloading at 1.22 GB out of 1. 33 GB. A pop-up window comes up and says:
'There was a problem downloading "Step Brothers/Adam Mckay"
Parts of the file seems to be corrupted. To re download the file, choose "Check for Available Downloads" from the store menu.'
After seeing that, I go to the available downloads and it says that there is 1 iTunes download available. I try to download it, but that same pop-up window comes up every time. I was wondering if anyone was having the same problem, or if anyone knows how to fix it? Oh and if it helps it says "err = 8008" in the status column. Thanks!

I'm having this same issue only with my digital copy of Twilight. It stalls out at 1.61GB of 1.71GB and gives me the same "check available downloads" in the store menu. I still have the download there, but it just tries to continue. I don't know how to delete the file and make it start over.
I'm new to iTunes, but reasonably savvy on a computer and this is making me insane!!! Has there been any resolution for anyone else on this to your knowledge?

Album exclusive movie download error?

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