Album Info - Sync Issues
An album I had in my iTunes library had the wrong year in it so it was not in the correct order chronologically so I changed the album release year in this case from 2008 to 1994. However despite it changing in iTunes OK when it syncs over to my phone it reverts to 2008 on my phone but stays as 1994 on my iTunes library.
Any ideas? it is driving me mad!
iPhone 5s, iOS 8
I'm doing auto. It's kind of sporatic too. Sometimes it works when I change the album info but on others it makes it so the artist won't appear at all on my iPod. I have to do a search on the song to find it. Which is a complete pain when I want to find a specific song.
Similar Messages
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IPhone Sync issue (and album art messed up)
Whenever I sync my iPhone with iTunes, instead of just updating the media I have changed, it will randomly add anywhere between 30 to 300 songs that were already on my iPhone. It doesn't cause any problems with using the iPhone other then the fact that it takes a really long time to sync even when I don't change anything or add new media to sync with the iPhone.
So far I have:
-made sure I have the latest updates of iTunes and all software
-re-set iSync
-done an archive and install
-had a genius appointment at the Genius Bar at the Apple Store and
-they replaced my iPhone
...but my problems still exist. And on top of that, all of the album artwork on the iPhone is jumbled up. It looks fine in cover flow, but when I switch to the normal mode it will be the wrong artwork with the wrong song. My album artwork in itunes is not jumbled up, but all of the artwork for the movies and tv shows I have bought and downloaded from the iTunes Store has disappeared and I can't get it back by searching for album artwork.
So, to recap, my 3 main problems are.
1) iPhone Sync issue
2) Album artwork jumbled up on iPhone
3) TV Show and Movie artwork disappearing on iTunes
If anyone can help your time would be greatly appreciated. Thank you so much.
AndrewHere are a couple of articles from the apple support website that might help out.
http://support.apple.com/kb/HT1737
http://support.apple.com/kb/HT1414 -
Myriad iTunes sync issues - song cutoffs - artwork problems - yeech!
Hi all,
I’m running the latest version of iTunes on a (late 2013) Macbook Pro Retina laptop, and having several different flavors of syncing issues with my two devices – a 16 gb iPhone 4S running iOS 7.1, and a 32 gb iPod Touch 3rd Gen running iOS 5.1.1.
As best I can tell, some syncing issues such as one of the ones I am experiencing (songs chopped-off when transferred and attempted to playback from the device) have existed in some way, shape or form for nearly 10 years now, so I’m not expecting any grand revelations here - but just looking for some honest advice on how to resolve in the shortest amount of time & with the least pain considering I have a fairly large music library in terms of syncing time required. That being said, below bulleted-out are my current issues / frustrations / thoughts on where the problems may lie. I would appreciate any advice:
Purchased iTunes songs (ripped MP3’s from CD’s that I own and tracks from other sources do not seem to have the problem…) play fine in iTunes on my laptop, but when transferred to either my iPhone or iPod, they will randomly (it’s not every track) be cutoff near the end of the song. Sometimes the song will stop with 2 minutes remaining and go silent. Sometimes it will stop with 15 seconds remaining and go silent. Sometimes it will stop somewhere in that time range and start the next track on the album while still displaying the info from the previous track. The only solution I have found to this for purchased content thus far is to wipe everything out, and go back and download the tracks from the cloud. I have somewhere in the neighborhood of 1000 tracks that fall into this category, so my options to download directly to the device an artist at a time are kind of time-consuming and cumbersome. Would this have something to do with the file format of purchased tracks vs. ripped ones? I have a lot of older ripped material that was imported as MP3’s or MP3’s converted to M4A’s that never seems to have this problem. The newer purchased files are mostly ACC’s which DO have the problem. Also would this have anything to do with the fact that my library (including most of the purchased content) was recently moved over and imported to a new Macbook from a Windows backup? Most of my iTunes library was Windows / PC for the majority of its existence for the past decade or so; we only recently switched back to Mac.
Discrepancies between deleting material on a device vs. what iTunes recognizes when it is plugged back in: The other day, being frustrated with the random song chopping, I deleted everything on my iPod Touch 3rd Gen by going into Settings, Options, General, and “Usage” and then “Edit” and selecting to wipe out everything in iTunes. The device appeared to do this, and I was showing 28 gb or so free out of 32 once it completed. Great, right? I proceeded the rest of that day to painstakingly download approx. 900 tracks from the cloud onto the device, hoping to correct the chopping issue. It did this, and I still had roughly 10 gb free. Great, right? Later that night when I plugged the iPod into my Macbook with the 30 pin to sync, iTunes on the laptop for some reason still recognized the songs which I thought I had deleted hours earlier and showed me multiple copies of everything. For the ones that had been deleted, when I clicked to play them on the iPod through iTunes, I got the little gray exclamation point - ! – in a circle like when a track has moved libraries and cannot be found. iTunes then told me my sync could not be completed due to being over capacity on the device by a ridiculous 12 gb or something like that. Huh?? I could have gone through and manually deleted the (by that point more than 1000) duplicate tracks and synced to have made room I suppose – but after accidentally hitting Autofill – iTunes threw up its hands and would not let me do anything further. Any attempts at that point to delete either pending Autofill tracks or missing duplicate tracks just led to endless spinning on the “Preparing Update” notice on the device which led to me having to kill iTunes. Can you say big-time frustration? I eventually opted to restore the iPod to factory (iOS 5.1.1) settings and start over. That device is currently at home slogging through the process of attempting to re-download 400 some songs from the cloud over wi-fi so that I can avoid the cutoff track problem. The plan after that is to sync playlists for certain artists over top of the purchased tracks so that my ripped tracks can merge with them to round out the playlist. Do you see how this is beginning to become a marathon?
Last but not least - it seems to be just since the last few iTunes upgrades for Mac, but I’m having a huge problem suddenly with album artwork staying synced properly. After one recent manual transfer session (30 pin between the iPhone and the Macbook) roughly half of the tracks I transferred had mismatched artwork. Doing this through the cloud (downloading tracks “Not on this iPhone” via the iTunes app) doesn’t seem to have the same problem, but of course this takes longer. Also, what is the deal with “Show All Music” in iOS 7 and playing tracks from the cloud? This is a really cool feature that allows you to save a ton of disk space on your device, but I have found that when I do this that many tracks have mismatched artwork. For example right now I’m listening to a Grateful Dead song that is displaying Genesis artwork. Huh?? Artwork is less of a big deal than the track lengths being chopped off, but it’s still annoying.
iTunes revolutionized the music industry and on the whole has been fantastic. But it seems as if lately, little irritating problems like the syncing issues are becoming more and not less prevalent, and the problem is they aren't being dealt with. I got my first Mac in college nearly 20 years ago now, and have been generally entrhalled with Apple products ever since. But I have to say that this kind of junk lately is more what I would expect in the vein of problems from the shoddy-PC world that seem to linger and never get fixed. Cupertino folks - what's the deal???You're not the only one judging by the forums!
Likewise I have been using Apples since the Apple IIe(!) and have found them great in every respect. iTunes however over the past couple of years has deteriorated to th point of being unuseable. Apple has made iTunes the hub of your digital life and so it really has to work seemlessly.
I currently have had to completely wipe and re-install my 64Gb iPhone 4s several times to get my music back on to it. I cannot het any playlists to sync which is really annoying and it generally undermines my faith in Apples software quality.
Please put whatever resources are necessary to fix this soon Apple or you will certainly start to haemorrhage customers to other platforms. After all if iTunes remains broken then what's the point of paying the extra for Apple qulaity? You may as well uplaod ebverything to Google play and be done with it! -
IPod doesn't display album info
Hi everyone.
I'm desperately writing this topic due to a strange problem I began to face with my iPod Nano after installing Windows 7 Ultimate. After setting the PC up, I re-installed iTunes - as well as other programmes - and opened my old library - I had made a backup of it with a DVD. iTunes seemed to work properly while I synced it with the iPod. When I first used my nano, though, I noticed that some album info were missing. Covers, track's duration - even some tracks themselves - etc., despite of appearing normally in iTunes, wouldn`t be displayed in the iPod. At first, I reckoned it to be a small issue and followed the "Troubleshot assistance five steps". Nothing worked up to now, and it's starting to get to me. Does someone have a clue of how to solve this problem?
I'm really grateful.
iMatt-Hew.
Message was edited by: iMatt-HewYou posted to the wrong area of discussions. This is the 5th Generation iPod group (the video full sized iPods that were released previous to the "Classic" models). If you are asking a Nano question, you want to post to this area...
http://discussions.apple.com/category.jspa?categoryID=265
Regards,
Patrick -
More Aperture/iPad syncing issues
Each time I create a new project or album in Aperture, I have trouble getting the images to the iPad when I sync. I sometimes need to sync several times until the images are recognized and imported to iPad. I do have the albums designated manually, rather than all, which means I have to sync and then sync again after I check the checkbox for the new album. I understand that, but sometimes I have to go back into Aperture to make sure the previews are updated. If I choose to update the previews for a project, Aperture will usually tell me that they're already up to date, but often they will not show up on the iPad, even after I check the appropriate box for the album in iTunes. Sometimes I get good results if I delete the previews and regenerate them in Aperture.
The second problem is the sort order. Even if I have "sort by filename" selected in Aperture, they do not show up in this order on the iPad--despite what the support article says about this. They appear to only show up in Date order. I've tried repeatedly resetting the sort order, but it does not change on the iPad. Sometimes I have to delete the album from the iPad, (uncheck the album in iTunes and sync again), then recheck it and sync yet another time. This does not always work, however.
It is very frustrating. The interface between Aperture and the iPad is very wonky. I often have to sync repeatedly, just to get the photos on the iPad and even then they're usually in the wrong order.
Aperture appears to have two types of previews: "previews" and "sharing previews," but "sharing previews" don't seem to appear in the documentation. I've noticed that, even when Aperture says the previews are up to date, when I exit the program, it will sometimes (but, maddeningly, not always), give the message, "updating sharing previews" before quitting. I cannot figure out how to force this, however. Sometimes opening and closing Aperture several times will cause it to do this, but I can't be sure.
iTunes seems to have its own process in which it "optimizes" images for importing to the iPad. Like Aperture's mysterious "sharing previews," "optimizing" does not show up in the iTunes documentation or help files.
This process either needs to be improved, or at least documented so users can understand how to avoid these problems.1. Some people have reported slow syncing with anything but the iPad's own USB cable (e.g. using a US cable from an iPhone/iPod). Try different cables
2. More work - disable iTunes syncing completely, then re-enable a bit at a time, e.g. one movie at a time, one playlist at a time, one photo album at a time. There are periodic reports of syncing issues caused by a bit of media that's been corrupted, and this (tedious) approach allows you to identify where the problem might be.
3. If that fails, do a clean restore back to factory settings, then progressively re-enable syncing as above.
Hope this helps -
How do I get rid of lip-sync issues with iTunes 10.2.2.12?
Hi Everyone.
Firstly, a very Happy Easter!
I'm having lip-sync issues with iTunes playback on my PC. The video is largely smooth with the occaisional choppiness when the CPU is made to work hard. (Playback on my iPod Touch is fine).
The system stats for my PC are at the bottom of the post.
The sound is produced through a Creative Live Sound Blaster Live! 5.1 card.
Video is through a NVIDIA Geforce 6200 with 512Mb of RAM. (All video and audio drivers are up to date).
The physical set-up is that I have iTunes installed on the C drive and my media installed on an external USB hard-drive.This isn't just a problem with 10.2.2.12 - it's been there for the last few updates.
I suppose my main questions are:
Should iTunes and my media be on the same drive? (Which would mean the external drive as I'm short on space on the C drive).
Is there some combination of settings in QuickTime that will solve this? (I've tried different combinations, but it doesn't really help).
Is the spec (below) of my PC causing any issues.
Here's an Easter Egg for anyone able to help!!
All the best
BandAidUK.
System Information
Time of this report: 4/24/2011, 10:13:44
Machine name: DEREK
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: Dimension 8300
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A07
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz
Memory: 3326MB RAM
Page File: 1273MB used, 3941MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
Display Devices
Card name: NVIDIA GeForce 6200
Manufacturer: NVIDIA
Chip type: GeForce 6200
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0221&SUBSYS_02F3196E&REV_A1
Display Memory: 512.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0012.6099 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/22/2010 07:23:24, 6359552 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/22/2010 07:23:24, 9623680 bytes
Device Identifier: {D7B71E3E-4161-11CF-0D6D-FF2200C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0221
SubSys ID: 0x02F3196E
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
Sound Devices
Description: Creative SB Live! Series
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0006&SUBSYS_10031102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: P16X.sys
Driver Version: 5.12.0001.0129 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/14/2003 16:58:12, 1296384 bytes
Other Files:
Driver Provider: Creative Technology Ltd.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 8000, 96000
Static/Strm HW Mix Bufs: 64, 63
Static/Strm HW 3D Bufs: 64, 63
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
Description: SoundMAX Digital Audio
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_01571028&REV_02
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.7000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/22/2005 11:08:40, 260224 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
Registry: OK
Sound Test Result: Not run
Sound Capture Devices
Description: Creative SB Live! Series
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: P16X.sys
Driver Version: 5.12.0001.0129 (English)
Driver Attributes: Final Retail
Date and Size: 8/14/2003 16:58:12, 1296384 bytes
Cap Flags: 0x41
Format Flags: 0xFFF
Description: Hauppauge WinTV 88x Audio Capture
Default Sound Capture: No
Default Voice Capture: No
Driver Name: hcw88aud.sys
Driver Version: 2.125.28070.0000 (English)
Driver Attributes: Final Retail
Date and Size: 3/12/2010 09:47:58, 13440 bytes
Cap Flags: 0x41
Format Flags: 0xCC0
Description: SoundMAX Digital Audio
Default Sound Capture: No
Default Voice Capture: No
Driver Name: smwdm.sys
Driver Version: 5.12.0001.7000 (English)
Driver Attributes: Final Retail
Date and Size: 3/22/2005 11:08:40, 260224 bytes
Cap Flags: 0x41
Format Flags: 0xCCC
DirectMusic
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Creative SB Live! Series, Software (Kernel Mode), Output, DLS, Internal
SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Creative SB Live! Synthesizer [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Creative SB Live! External MIDI [Emulated], Hardware (Not Kernel Mode), Output, No DLS, External
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Creative SB Live! External MIDI [Emulated], Hardware (Not Kernel Mode), Input, No DLS, External
Registry: OK
Test Result: Not runSelect *List view* instead of *Album list view*. These are in the View menu or the boxes next to Search, on the right top of iTunes.
and the column next to it with a number in it that I have absolutely no idea what it's for. I want those two columns OUT.
In List view, you can turn off every column (in menu View > View options) except track name. -
Having sync issues with Outlook 2011 since upgrading to Mavericks
Hi All,
My work Macbook Pro 13" is having issues syncing my inbox and sent mail automatically. It's a hit or miss if I recieve emails in my inbox in a timely mannor with out pressing the Send/Recive button (even when i press it takes minutes to update). My Sent Items can show up an hour later even if I hit the Send/Recieve button.
All my mail is there and shows up/syncs on my iPhone quickly. I upgraded to Mavericks right when it came out and have only been having these sync issues for the last week or so.
I've cleared my mail cache and that didn't work. My calandar reminders and contacts don't seem to have any issues and no other apps have been preforming slow or strangely.... just my VERY important work email. My tech guys are stumped and I wanted to try you guys before they do a major rehaul of my system
Thanks!A new Outlook Identity will most likely solve your issues. If you have any data under "On My Computer" folders, see this link:
How to move your data to a new Identity
BTW, how much free space on your drive? Use Disk Utility in Applications/Utilities to find this info. You need a minimum of 10% free but 15-20% is recommended.
Outlook gets very sluggish when you are low on disk space. If you have a bunch of older Identities from previous rebuilds you can delete these to help free up space. -
This is my first posting so sorry for the messy title... I didn't realise how it all worked here.
I have a shiny new imac, shiny new ipad and have all my media on a network hard drive - itunes works fine on the mac - no problems - photos visible in finder and photoshop - no problems, but when I come to sync the new ipad - several things may happen (I have tried many times now)
1) a long wait - whirly gig round spinner thing - then music visible on the ipad but greyed out and useless
2) no photos at all synced
3) no videos synced
4) info syncs ok
5) apps seem to have synced OK
It is not a data size issue as the same amount of data synced before the new kit from my old windows pc on to an iPod - I daren't try syncing the ipod as I need it for my next business trip.
I tried removing the ipod cache files for the photos - no difference - I tried restoring the ipad - no difference
Have I completely wasted a large amount of money?ps when syncing it jumps through steps 1 - 4 real fast, i seem to remeber iphone showing the number of tracks transferring and names, but i see nothing? then it sits on 5 saying "waiting for changes to be applied"
-
For some reason I can add entries to my address book on my mac but the inormation does not ever update on .mac even though the sync is up and running. I have attempted to re-set the sync and even gone so far as deleting all of my contacts on my mac and .mac and re-adding them through my mac. After performing that step, it syncs old data and never any new entries or changes. This issue is also occurring when syncing the contacts to my phone. I have entered new contacts and data and it is only syncing old info. I have even made sure all old back-ups have been completely deleted. Any ideas on how to fix this sync issue?
iBook Mac OS X (10.4.9)
iBook Mac OS X (10.4.9)Welcome to Apple Discussions.
You should not try to reset the synchronization framework by selectively deleting records. Those sorts of actions are liable to trigger additional problems. Instead, to this:
• launch iSync
• open the Preferences… dialog
• press the Reset Sync History… button and follow the instructions which appear
This will force a first-time, slow synchronization event the next time that one is manually or automatically triggered. Choose to merge your records when offered that option, as it will push and pull all of the records stored in each application, device or server, insuring that changes you've made anywhere are incorporated everywhere during the process.
So that you better understand what is actually happening when you synchronize, read this document:
http://developer.apple.com/macosx/syncservices.html -
Itunes/Outlook Calendar Syncing Issue - UTF-8 Flavor
I have had the usual and much discussed issue of outlook calendar does not sync with iTunes. The recommendations have been to remove iTunes and re-install, even blow away all the configuration files as well, and it even worked for me once. But not this time.
I was running Windows XP, and all of a sudden the Outlook 2007 calendar just stopped syncing. I upgraded from XP to 8.1, and that was not fun, but inevitable, and still didn’t correct the problem. Now, if you never upgraded from XP to 8.1 – you can’t – at least it is not a direct flight. First, you have to upgrade from XP to 8.0, then from 8.0 to 8.1, and there is no upgrade in place from XP to 8.0. So what does an upgrade in place mean? Your applications and profiles are not carried over. Just your data (if you ask nicely) is carried over – but all applications have to be re-installed from scratch, and reactivated if there was license activation.
So, forget about re-install of iTunes, I changed OS, reinstalled iTunes and Office 2007 from scratch. And still had the syncing problem. So, I wasn’t getting off easy.
In searching, I found some debugging stuff which I tried, as follows to turn on logging:
So, I ran the following:
cd C:\Program Files\Common Files\Apple\Apple Application Support\
defaults write com.apple.Outlook.client.exe ShouldLog YES
defaults write -globalDomain SyncServicesLogEverything YES
defaults write -globalDomain SyncServicesLogPersonalInfo YES
And this turned on a lot of tracing. The tracing helped me understand what was going on under the covers, But I am not sure I was getting enough of the information that I needed to really zero in on the bad record.
Now, I will pause and provide some observation of my specific Sync.
An iTunes Sync on a Windows machine when using Microsoft Office and Internet Explorer is selected on the INFO tab of the page for the device.
Selections include Contacts, Calendars, Bookmarks and Notes.
One of the programs involved with Outlook Synchronization is: com.apple.Outlook.client.exe
The program is called when Outlook data needs to be accessed, and is used for contacts, calendar and notes when those items are paired between the iDevice and Outlook. Bookmarks are usually paired with the browser, for example IE.
During the sync operation, each of these are sync’d separately, that is why if you follow the sync actions, iTunes will reflecting what is being synced at the moment, for example “syncing contacts”.
When syncing the calendar, and iTunes is running a slow sync, it reads the Outlook calendar using the com.apple.Outlook.client.exe and does processing of the recursion and time zone information.
For example, for recurrence:
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Setting recurrence data <04300430 0d200200 000000ae 06000c00 00000000 00000400 00002120 0000e703 00000000 00000000 00000000 0000a0e7 980cc016 d10c0630 00000830 00000000 0000a005 00000000 00000000 00000000>
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] 0 recurrence exceptions
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Reading the Extended Exception Info (i.e. Unicode data)
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Done making compatible recurrence
For example, for timezone:
[5484 @ Tue Jul 01 10:30:43 2014] [YSLog com.apple.Outlook.client.exe] Could not create a time zone from outlook name, tried using name (GMT-05:00) Eastern Time (US & Canada)
Then the calendar entries are pushed, for example:
ca965dbc4717d9488fafc9266f1f829304082700 = {
"all
day" = 1;
calendar
= (
ca965dbc4717d9488fafc9266f1f829382800000
"com.apple.outlook.freebusy" = Free;
"com.apple.syncservices.RecordEntityName" = "com.apple.calendars.Event";
"end date" = "2020-05-11 12:00:00 +0000";
location = "United States";
"start date" = "2020-05-10 12:00:00 +0000";
summary = "Mother's Day";
So, my SYNC fails, and I crash and burn with:
[5484 @ Tue Jul 01 10:41:22 2014] [_ISDVLog com.apple.Outlook.client.exe] SyncServices assertion failure (nil != strUTF8) in [(null) (null)], SDLogging.m:641 could not obtain UTF-8 flavor of formatted string
[5484 @ Tue Jul 01 10:41:23 2014] [YSLog com.apple.Outlook.client.exe] objcMain caught an exception:
name
NSInternalInconsistencyException
reason : [(null)
(null)]: could not obtain UTF-8 flavor of formatted string
user info : (null)
call stack : (
Now I’m back. So, during the extract and push of the outlook calendar entries, iTunes is building formatted strings. Now, Unicode is usually 16 bit (2 characters) Unicode, sometimes called double byte code. UTF-8 is single byte, so realize you can’t squeeze 16 bits into a 8 bit byte. However, you could if the Unicode string only contained characters that were valid for the UTF-8 character set. My interpretation of the error message above was that somewhere a formatted character string contained a “non-UTF-8” character and raised the assertion. Now, my issue with the excessive detailing from the logs was that – at least with the logging parameters I had turned on – I couldn’t figure out which calendar entry caused the exception to be thrown.
First instinct was that the last calendar entry in the trace was the culprit, so I deleted that calendar entry, ran again, the sync went up to the previous entry, and threw the exception. This gives me two theories: Either the sync was processing the next entry – which wasn’t printed in the trace yet – and failed, or the sync was going back to previous records – like reviewing the buffer. In either case, the trace wasn’t helping and it was all theories.
Now what? What has everyone been saying? Issues with recurrence. And in the trace, as you see above as an example, “0 recurrence exceptions”, “reading the extended exception info (i.e. Unicode data)”.
Now, I have no clue what that means. My initial guess was that recurrence exceptions (I had non-zeros on some) was an error. But further research I realized what it could mean was that these were situations where there were recurrence exceptions. What is a recurrence exception? Suppose I want to schedule a meeting on the 4th day of the month, for every month of the year. Well, except maybe July 4th, because it is a holiday and the office is closed. I would send the meeting invite, and then a cancellation for the July 4th. (I hear there is no simple way to do this). I now have an exception because I broke the recurrence chain. Other forms of exceptions is if I keep changing the location, or the body of the invite – e.g. every month I update the agenda, but only for one recurrence, not the entire series.
So, keep in mind, that if the issue is conversion to a UTF-8 character, and it is failing, then uninstall/reinstall of anything is not going to help if the real issue at hand is the data in Outlook and is not a coding or configuration issue. Now, sometimes it is an issue, but you need to see why the syncserver tasks are failing, and may fail due to other reasons including other data issues.
So, what did I do? Well IO have 15K calendar entries, which, was taking an hour or two to slow sync (I call it a slow dance) and I was,spending days (maybe a couple of weeks) trying to fix this – and frustration was on the high end.
I removed some of my older recurrences, and changed others from never expire to like 25 maximum occurrences. No idea which one worked, or even if it was a coincidence. However, the UTF-8 error went away, and then I moved to the next issue.
Now, before we get there, with outlook 2007 finding recurrences is not difficult. Go into the calendar, and select appointment or list view (Outlook 2013 list view works ok). You can then sort on the recurrence column and see which (if any) items gave a recurrence pattern. Now maybe someone can figure out specific BAD calendar items that are throwing the exception to give us a better idea of what to look for and then report it so we can do further research.
Now, once we can get the issue out of the way, stop iTunes from throwing an exception, we are not 100% done yet. By this time what is in Outlook and on the iDevice is out of sync. We need to get that message to popup asking us if we want to merge the data between the iDevice and Outlook. This can be important if you don’t want to lose data. My issue is that with iTunes 11.2.2 for some reason won’t do it, i.e. when I select “reset sync history” it doesn’t work. At that point I was forced to rename my iTunesprefs, the syncserver folder, and a few other folders. In this case, for Windows 7 and later, the folders in “Apple Computer” of both the local and roaming paths, and I had to cancel running tasks that had those folders open. One way or another, you want the iTunes message asking if you want to merge the folders.
What can you do to help?
Report success or failures using the information above
Report if you are getting the same UTF-8 message, or if you are seeing other exceptions
Report specific cases of calendar entries that you find that you have isolated to be throwing an exception
Report any other logging/tracing parameters that you may find. It looks like you can turn on “ShouldLog” using the defaults.exe command for other tasks that iTunes runs.
This syncing issue has been going on for years, under different iTunes versions, there has to be something going on and an easier way to troubleshoot this problem. I wish I had the time, but right now I fixed the problem I had and was able to resync my Outlook with my two iPads and iPhone.
The only issue I have left at the moment is the message “the ipad xxx cannot be synced. An unknown error occurred (-54). – despite this error message, I am syncing, but the message is distracting and annoying.Yes - both have time zone support and are set to London/GMT
The most recent of these aberrations was not even crossing a DST change - just a simple recurring event (which I've manually changed to single events by copy/paste).
I just tried a new one which goes back 1 hr 27 Oct - when UK clocks go back. As it's a dummy apt I'll leave it and see if if goes back to the correct time on 27 Oct! In the meantime, I can't afford for my appts to get screwed up so will continue to do them manually!
Thanks for your input. -
A Sync Issue Not Even Apple Seem To Have An Answer For?
Hi,
Since day 1 with my iPhone (UK release date) ive been having syncing issues. Ive tried every single syncing tip on the web but cannot solve them and today, as the request of Apple i took my phone back for a replacement...but the same thing with the new one.
Basically my phone syncs fine if you make changes...eg if you tick or untick a box and click "apply" it will sync all changes, put all music, videos, settings on etc. But if you just click sync without ticking or unticking boxes (or changing anything) or you leave "auto sync" on, then the iphone will freeze up and reset itself while itunes tries to sync.
I believe at this point is when iTunes tries to make a backup of my phone, which it has never managed to do - the work around is to never have a backup and also tick or untick a box to get the data on my phone, this is annoying if you make a change to media, say an album cover or something, as you have to click on other boxes for itunes to think you've changed something for it to sync to the phone - otherwise the crash occurs.
So to recap ive tried reinstaling itunes, deleting itunes prefs, repairing permissions, hiding all the itunes media, resetting iphone, restoring, turning off and on etc (none of this applies now as ive changed iphones so its not a phone issue) restarted computer, shutdown computer, tried different cables, tried different usb ports, deleted history in isync, and various other things..
Does anyone have anything more left-field as this is very annoying, so far i haven't tried it on another system because of having no data to sync on them, but i will try on another macbook in the house, and i will try on windows vista itunes on this very macbook and see if that works (ruling out a hardware error)
Any help much appricated as id like to have auto sync on, not have to worry about accidently hitting sync, not have to use workarounds and most of all be able to get a backup of my settings on the computer! Im just suprised that an Apple computer is having problems with an Apple phone!
- DannyAnswer is here...
http://discussions.apple.com/thread.jspa?messageID=6409404#6409404 -
Sync issues with iPhone 6 Plus and iTunes
I'm having issues with syncing my iPhone and iTunes.
I am running: Mavericks 10.9.3 | iTunes 11.4 | iOS 8.0.2
Every time I try to sync my iPhone 6 Plus with iTunes, the sync process gets stuck on step 5 of 5 (waiting for changes to be applied). The longest this has occurred for is 2hrs. After this time I have stopped the sync and ejected my iPhone.
I had another issue with my phone when playing music. When going to play music, I was given the error message saying that the song could not be found. I connected my iPhone to iTunes and went to the tab in summery page, 'on this iPhone'. I found the song and could see that next to the song was a small what looked like dotted grey circle. After Googling this, I found a video saying that if i was to remove all my music and then add it again, this should fix the problem with this song. I did this and this was when the issue occurred again.
I unticked the option to remove all music but the sync did not finish. So I cancelled the sync, ejected my iPhone and tried again. This time, the summery page of my iPhone said there was no music on my iPhone and the 'on this iPhone' tab, this all so said there was no music however, my music was still on my iPhone including the song that would not play. All played ok.
I have read lots in the Apple forums about lost of difference reason this may be happening. Things like bugs in iOS 8, app updates being transferred during the sync process, the latest iTunes version has bugs and even a dodgy USB cable could cause it. My iPod running iOS 5 syncs all ok but I get this problem as well on my iPad Air.
I all so had this issue with my old iPhone 4S. The problem occurred when running iOS 7 and 8 on the 4S. When I had it on the 4S, I did a restore of the 4S 4 times and thought I had found the issue down too a dodgy app. However, now that it has happened on my new iPhone and still not using that app, could this be an issue with my Mac/iTunes?
I am in contact with Apple Care, but this is such a long process.
So if anybody could please offer any advice on this or steps to try to maybe solve the issue, it would be really helpful. Or if anybody is experiencing the same problem, it would be good to know its not just my devices and Mac producing this sync problem.
I will update my post with any information provided by Apple Care as and when I get it.
Thanks for reading and thanks for your time.
Mark.Hi,
Just wanted to updated my original post and give some more information on this issue that I'm having with my iOS devices running iOS 8.0.2 and iTunes 11.4.
Firstly I just want to updated my details about what version of Mavericks I'm running. I'm running 10.9.5 - I put the wrong version down in my original post.
So over the last week, I have had a few phone calls with Apple Care an am dealing with a senior technical advisor about this issue.
I have been given some instructions that I am currently working through to see if it solves the sync issue with iTunes and my iOS devices.
The Apple Care advisor has pointed out that a iTunes version issue with music that I have ripped to iTunes and the current iTunes version could be what is causing the problem. For example, every song that I have purchased from iTunes since having an account, I was told are all exactly the same the same when it comes down the to data/information about that track/album that iTunes stores with the music but when it comes to music that I have added to iTunes myself from a CD, this was added and encoded with the version of iTunes that was running at the time of adding the music. So going through all the music that I added to iTunes over the last 10 years, you can imaging that there was lots of mixed version of iTunes linked to lots of different music.
At the moment, I'm having to go through all my music and find any that I have added and create a new ACC version of that music and delete the old version. However, due to the amount of music that I have, this is going to take a long time. When I was on the phone to the Apple Care advisor, we did several albums as a test and they all synced over to my iPhone. This may just have been luck though at that time.
Now, I'm not saying that this will solve the problem that I have with the sync issue but I am going to try it and see how I get on. The only down side to this fix as far as I can see at the moment, is that when it's all done, I think I will have to fully restore all my iOS devices to get music on to them.
I will of course updated this topic when I have got through all my music and tried to sync my iOS devices.
Thank you all for your comments. -
Difficult to edit album info in new iTunes.
Every since the new iTunes 11 I get frustrated every day.
I can't seem to organize my files like I used to. I used to be able to click control i = edit album info..I'd be able to hit "next" and organize info for every track in the album. I can no longer do that. I have to click on every single song seperately and edit it..no more next next next. Anyways..this is just one way the new iTunes is driving me nuts.
Why did they change it???
It was fine the way it has been for years.
If anyone knows how to easily edit album info, please let me know.
I mostly have problems when importing new music from downloaded mp3 files..unheard of things, like homeschooling history lessons audiobooks. Then I import it and sometimes it shuffles it up into 2 albums instead of one and I have to go back and highlight things, erase things, rename things, to get it to realize that this is one album, with many tracks.
Sigh.
Any help appreciated.
Also, if iTunes people read this: If it's not broken, don't fix it. No idea why they changed the way iTunes looks. It's so much more difficult to use now.I have always managed my music manually, just tried the way you do it, cleaned up my libary synced with my phone and all is OK. Made edits and resynced all OK.
Will manage all my music via the libary which I suppose is the best way to do it anyway.
Thanks alot for your help.
Ash -
IPad syncing issues, please help.
I know this is a long read, I appreciate you taking the time to follow the details to help me figure out what is happening with my iPad.
As a preface, I update the firmware to all my Apple software (including iTunes) and my MacBook OS (Snow Leopard) and my iDevices the day the updates come out, so all these issues occured with the current firmware.
A few weeks ago, I was syncing my iPad earlier to my MacBook via iTunes. The backing up step was going on for about 10 minutes and it only got 1/20 across the status / progress bar. I "X'd" out of that and just synced the rest of it without the backing up step.
Then I disconnected the device and reattached it. I went back and am re-syncing. The backing up step has been going for almost an hour and its only 1/5th across the progress bar. It is moving, but noticeably. If I put my mouse pointer icon on the end of the progress made so far, then come back and look at it 10 minutes later, it has made progress. So, it is backing up, but so incredibly slowly.
Anyone experience this before? Any idea what could be the cause or fix to this?
I left it for several more hours. In fact, I started the syncing around 6 pm, and went to bed around 11. It was only 3/4 to 4/5 done backing up by that point.
I left it overnight, and in the very early morning (6 or 7 am), it had the familiar and comforting "Sync Complete" message.
Still have no idea why it took so fookin long, or it it will happen again next time.
I don't think the problem is the issue pertaining to Zinio disrupting backups, as discussed here: http://imgs.zinio.com/faq/ipad.htm#backup because I already followed those steps.
Now, two nights ago, I updated the firmware. It only took a few minutes. I didn't notice until last night, some of my old movies that I handbrake'd into iTunes were no longer on my iPad. I had to go back into the Time Machine to retrieve them.
I re-synced the iPad. It took about 10 minutes doing step 1, backing up. However, it froze at about 95% complete. I thought it was just going slow again (last time was hours!), so I went to bed. I woke up this morning and it was still frozen. I ejected the iPad from the sidebar window and stopped the sync by clicking the little black "X" in the message window.
I shut down iTunes and restarted my MacBook. I re-synced and it skipped the Step 1, Backing Up and went in to Step 2. It completed the sync moving over the movies, but no photos or music.
I re-synced immediately afterward (after disconnecting and reconnecting the device) and got a message about iTunes not being able to back up my iPad due to another syncing in process. It still synced and this time it moved about 256 photos. Not sure why- maybe I had "Sync recent 1000 events" or something checkmarked in the iTunes Sync window.
I re-synced again immediately afterward (also disconnecting and reconnecting first) and got the same message about iTunes not being able to back up my iPad. It still synced the rest of the sync process, but this time it moved about a dozen songs around. I don't know why I each time I sync it does different things and I get the error messages.
My iPad seems to be giving me issues with syncing, anyone have any idea what is going on or how to resolve it?
Thanks!1. Some people have reported slow syncing with anything but the iPad's own USB cable (e.g. using a US cable from an iPhone/iPod). Try different cables
2. More work - disable iTunes syncing completely, then re-enable a bit at a time, e.g. one movie at a time, one playlist at a time, one photo album at a time. There are periodic reports of syncing issues caused by a bit of media that's been corrupted, and this (tedious) approach allows you to identify where the problem might be.
3. If that fails, do a clean restore back to factory settings, then progressively re-enable syncing as above.
Hope this helps -
Multiclip sync issues - resolved???
Searching through the threads here I've seen a few different posts regarding the loss of sync in multiclips when moving media files around. Unfortunately all of the threads are locked and can't be posted to. None of them have been answered!
I've just run into a similar situation and am trying to find out if the recent update to FCP 6.0.3 has fixed this. My problem, which is 100% repeatable is as follows:
Create a new project/sequence.
Capture 2 camera tapes from the event (1 w/ timecode, 1 via a analog to digital converter, ie no timecode)
Review each captured clip and insert markers where I want to use scenes.
Create subclips from each marker I want to use
Mark In Points in each subclip to use as sync points (clapper board in my case)
Select the corresponding subclips from Camera A and Camera B and Make Multiclip using In Points for sync.
Place multiclip in timeline.
Play sequence and use keypad to insert camera changes.
Save file.
At this point everything is fine. My sequence plays back with all of my angle changes.
Now if I quit FCP and use the finder to move one of the captured files to another hard drive everything goes to sh*t. When I reopen the project, FCP will ask me to reconnect to the offline media file. No problem; use the dialog box to locate the moved file and reconnect. Now when I go back to the sequence and play it, the 2 camera angles are completely out of sync with each other. I'm not talking a few frames, its usually several seconds at least.
I've done this several times, and it always happens. FCP absolutely cannot maintain multiclip sync info when a media file is moved.
Just as a point of further frustration, I know someone is going to respond that I should use the Media Manager to move media files around. This is also broken. That's how I originally discovered the problem. I went to create an archive of the whole project. My destination was an external hard drive. When opening up the newly created project, I saw the same out of sync multiclips. My guess is because the media files were now on a different hard drive.
Also, try to roundtrip a multiclip sequence to SoundTrackPro - totally hosed when it comes back into FCP. Same out of sync issues.
So something is definately problematic here. I'm still on 6.0.1 and can't risk updating while this project is in process. But I would like to know if this problem still exists in 6.0.3.
Thanks,
ChrisChris-- I am having the same problem-My media went offline-- tried reconnecting and get this message stating that the attributes of the original clip have changed; mark in and out-- then when i reopen my sequence certain clips that are multicam have suddenly got different ins and outs-- have no idea what is causing this but here is some advice someone posted on another forum:
I do almost nothing but multi-cam editing, and have for the last 8 to 10 years, but the overwhelming majority of my work is with matched time-code cameras. I have worked with in-points on FCP and have not had these problems, but I don't do it that often, so I don't feel comfortable telling someone that he's not having the problems he is having.
Jasper - when making multi-clips with in-points are you using master clips or sub-clips? Also are you sure you haven't seperately used the same source clip and thereby changed the in-point reference? These would be the first 2 things i would test when trying to figure out why the multi-clips were not functioning. Also I will say the a sure way to get corrupted multi-clips is to use a clip that has time-code breaks within it - something that shouldn't happen, but that actually happens all to easily in FCP.
Finally I can offer this work around, change the AUX time-code on the clips and sync with them. FCP makes it incredibly easy to change the time-code on a captured clip, and that includes 2 optional AUX time code tracks that are available for each clip. Find a sync point on each of the clips that you want to use in a multi-clip, go to Modify / Time Code - check the AUX TC 1 box and enter a common time code in the window - I would recommend that this time code be a copy of the actual time code of your most important clip, but anything will do - and then when making a multi-clip choose to Sync with Aux 1. (just don't uncheck the box containing your source time-code or you'll loose it - leave both boxes checked) - this extra step does not take long and should alleviate your problems.
hope this helps?!@
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