Album Pre-Order from Phone to Phone

I pre-ordered Jason Mraz's "Yes!".  Every Monday a new song downloaded on my old iphone.  Now that I have a new one (same as before 5S), it doesn't automatically put the song in my itunes.  When I click, "complete my album" it shows it has been pre-ordered but it won't let me get the new song.  HELP!

Hello dwkwd,
Depending on the status of the order and the availability of the item wanted, there are times when we may make modifications to an online purchase, so I’m glad to hear that our email support team was able to honor your request and change your order for in-store pick up.  If you have any further questions though, please feel free to let me know. I’ll be glad to help.
Enjoy your new game!
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • How has the pre-order process work for phones?

    I have some questions pertaining to prior phone pre-order processes.  I will be upgrading to the next iphone, whenever it launches.  When I pre-order do I pay the full price for the phone, or do I just pay the upgrade price?  Also, do most pre-ordered items arrive the day of launch, or do they ship day of launch?
    Thanks folks.

    What price you pay is completely dependent on whether you are eligible for a subsidised upgrade from your carrier.
    Usually, most pre-ordered items are scheduled to be delivered on launch day.

  • ATT pre-order and still no phone

    i pre-order on the 15th at 11:00am est order got cancel on 20th at 1am est i reordered on the 23rd at 10:00am est, i just got of the phone and i was told
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    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Why can't I access my pre order from iTunes when the album has been released?

    Pre ordered the new Jay Z album from my iPhone 4S and have been FULLY charged for the album. Each song is showing "purchased" in grey. What's the deal with this? iTunes WILL allow me to purchase the album again, and I'm positive they'll take my money again.

    I'm having the same issue. Support claims it's my computer to which I have downloaded 439 songs to already. Oddly enough I still can't download a previous preorder even though I am able to download FREE songs and podcast without issues. I asked them to cancel the order and they stopped contacting me with either a yay or a nay. It's not like they have to refund me or anything as they haven't drafted any monies yet. I guess I will have to chock this up as a loss and no longer purchase through iTunes anymore. Amazon is cheaper most of the time anyway. No back ups needed there. Peace.
    Dell Optiplex GX620   Windows XP Pro  

  • After your pre-order, when will the phone ship?

    Hey all,
    So i'm looking to pre-order on the 3rd (like everyone else is, it seems lol), and I had a question: if we pre-order on the 3rd, when will it ship? Same Day? And if so, does that mean we should be looking to receive it on Saturday the 5th (if we choose 2 day fed ex)? Or will we receive it on Monday the 7th, or even later? I only ask because I know it has to be signed for, and I'd like to have it shipped to my work, but if it's going to arrive on a Saturday, I'd want to have it delivered to my house (since my office will be closed on Saturday).
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    Thanks guys! Can't wait!!

    I Feel fairly certain and very safe in saying ...you will have your phone no later than Feb. 7 2012 if you pre-order on feb 3rd...just saying

  • Non Pre-Orders can't get phones till 29th now!!!!!!!!!!!

    You might as well throw your sleeping bag and Coleman stove back into the attic, as AT&T as just announced that due to incredibly strong demand, it will not have any iPhone 4 units for sale in stores until June 29th. Anyone who pre-ordered for in-store pick up or home delivery will get their device on launch date provided they ordered before that infamous cut-off.
    *Here’s AT&T’s statement:*
    _Preordered for home or business delivery_: iPhone 4 will begin arriving this week for customers who preordered. We’ll send an email when each order has shipped.
    _Preordered for store delivery_: AT&T retail representatives will begin calling customers this week to let them know their iPhone 4 is available for pick up in store.
    _Retail purchase_ (no preorder): AT&T plans to have iPhone 4 inventory – available on a first-come, first-served basis while supplies last – on June 29 in its retail locations, at www.att.com, and in business sales channels. As inventory sells out, AT&T will offer the convenient option of purchasing iPhone 4 and having it delivered to a home or business or an AT&T store. As always, customers will receive an email once their order is placed, and again when it ships.
    Anyone sharpening their pitchforks?

    I'm just mad because I tried to pre-order online the day it was released. But because of their system crashing and a known error on their web site (I called and they confirmed both that day) I got screwed on my pre-order.

  • Pre-order from Apple??

    Hello
    I was just wondering
    I pre-ordered my iphone4 on apple, not verizon because the site was not working for me all night
    Is there a difference in price if you get if from apple? 
    and I just read some discussions and people were saying they r getting their iphone on monday... ***?
    mines coming on thursday
    so my real problem is that I was waiting for the pre-order day since the announcement on 1/11/11 and was up until 12 just to order this **bleep** phone, which i couldn't in verizon because the site wasnt WORKING and now I have to wait longer???
    anyone see the problem here?

    Oojin wrote:
    Hello
    I was just wondering
    I pre-ordered my iphone4 on apple, not verizon because the site was not working for me all night
    Is there a difference in price if you get if from apple? 
    and I just read some discussions and people were saying they r getting their iphone on monday... ***?
    mines coming on thursday
    so my real problem is that I was waiting for the pre-order day since the announcement on 1/11/11 and was up until 12 just to order this **bleep** phone, which i couldn't in verizon because the site wasnt WORKING and now I have to wait longer???
    anyone see the problem here?
    Too much coffee? We will all get out phones, it will be okay. Step away from the ledge.
    And If you got the iPhone from Apple, it was 50 bucks less.

  • Change pre-order from SHIPPING to IN-STORE PICK-UP

    Hello,
    This past Sunday, 11/9/14, I placed a pre-order for Super Smash Bros. Wii U to be shipped to my home, but I would now like to pick the game up at a local Best Buy instead -- specifically, the Cambridge, MA location (Store #537).
    I spent 30+ minutes on the phone with three reps earlier today trying to do this and none of them were of any help, but I've found previous posts on the support forum wherein users had the same request granted (for example: http://forums.bestbuy.com/t5/Gaming-Support/Would-like-to-switch-preorder-games-from-shipping-to-in-...). Since the order has not been prepared yet (the game isn't out for another week or so), I'm hoping that this is still a possibility.
    Thank you in advance!

    Hello dwkwd,
    Depending on the status of the order and the availability of the item wanted, there are times when we may make modifications to an online purchase, so I’m glad to hear that our email support team was able to honor your request and change your order for in-store pick up.  If you have any further questions though, please feel free to let me know. I’ll be glad to help.
    Enjoy your new game!
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Pre-order from apple or AT&T

    For those of you who have pre-ordered phones in the past, did you find you got better results doing it from apple rather than AT&T or vice versa? Just wondering if it really even matters. Thanks!

    If you pre-ordered quickly enough from Apple after pre-ordering began for the iPhone 4, Apple promised delivery on the same day it went on sale in the brick-and-morter stores. What actually happened was that a lot of people (myself included) who pre-ordered received them the day before the official start-of-sales date.

  • After canceling a pre-order from iTunes I don't have the money credit back

    I recently pre-ordered an album from iTunes on my iPod Touch. (gift card)
    After about a week I decided that I'd rather get the actual physical disk from the store once it's released, so I canceled the pre-order and  I was told by the iTunes store that I would get the credit back after a cancellation, but to my surprise I haven't gotten the credit back. It's already been a day since the cancellation and I haven't gotten anything back, not even an email from iTunes witch I always get after every transaction.
    Please help me out, Thanks! :-)
    Israel.

    Contact iTunes:
    Apple - Support - iTunes - Contact Us

  • Album Pre-order issue.

    I just pre-ordered Drake's NTWS album and there was a song available. My itunes credit was not deducted and the song is nowhere! When i check the album it says that I pre-ordered it and that I purchased the single but I haven't been deducted and I didn't download the song either! Any type of help would be useful!

    Hello Balhabib,
    I found a couple of resources that might help with downloading this purchase.
    First, I recommend checking to see if the download was interrupted.  You can use the steps in this article:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the song does not download after following the steps in that article, I recommend trying to download the song from the list of past purchases.  As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.  You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    If you are still not able to download the song, I recommend reporting this issue to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Change pre-order from 16 to 32 Gb version

    So I pre-ordered the I-Phone 4, 16Gb version yesterday but was having second thoughts after considering the fact that it records HD video and that extra space might be useful. Does any know if it's possible to change my order or has anyone done this?

    Same here, ordered the 16gb in my hurry to get an order in yesterday and now I'm wishing I had ordered the 32gb. I too called apple only to be dropped because call volume was to high. I guess all I can do since mine is a store pickup is ask if I can trade up when I pick it up. Otherwise I'll order a second one, make it 32gb and give the wife the 16gb once the other arrives. All in all this is quite a mess as it's obvious Apple nor AT&T were prepared for this level of demand.

  • Buying at store and canceling pre-order from 2/9

    Has anyone done this...
    Pre-ordered on the 9th..Got emailed that they were shipping before the 18th...was very disappointed that they could have gone to store today to get one, so...  Went to store and with new phone in hand, had the store cancel the pre-order and then bought the new one and used the upgrade discount?  Anyone??

    There was no lines at the verizon I went to either. I expected it to be horrible but they were dead slow. I asked the lady who waited on me about what was going on and she said they had 15 waiting on them this morning when they got there and after that it had been slow ever since. They appeared to have all their employees working and no one was doing anything except just kind of playing around they even had 2 standing at the door opening it for people it was so slow. They did not get the turn out they expected that's for sure. And I would be surprised if the stores sell out anytime soon. I know the one I was at (I got a 32 gig and 16 gig) and they said they still had plenty.
    Johnita

  • Album pre-order

    I recently pre-ordered an album off iTunes and it just became available last night but it wont let me download it.What do I do? It says it is purchased but it just isn't downloading.

    Hi there,
    According to the article below, you may not be able to download it at the exact moment it becomes available for regular purchase. You’ll receive an email the same day it becomes available to let you know when you can download the item.
    iTunes 11 for Mac: Pre-order items from the iTunes Store
    http://support.apple.com/kb/PH12296
    -Griff W.

  • HT5714 How to download your pre-orders from IOS7?

    I can't download Drakes new album because I can't find the pre order button

    Hi Neelam,
    I'm very afraid to say that SAP CRM Service Orders are not the same as SAP ECC Service Orders. So, from the SAP CRM data exchange for Service Orders will not happen. Only if a Service Order has a sales Item then the data exchange will occur.
    So, it would be great if you can give the business requirement for pulling the ECC service orders into SAP CRM. And also Service Order is a transactional data. And you can start the data exchange through the CRM Middleware Data Objects.
    Hope this helps.
    Thanks,
    Samantak.

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