Album pre-order

I recently pre-ordered an album off iTunes and it just became available last night but it wont let me download it.What do I do? It says it is purchased but it just isn't downloading.

Hi there,
According to the article below, you may not be able to download it at the exact moment it becomes available for regular purchase. You’ll receive an email the same day it becomes available to let you know when you can download the item.
iTunes 11 for Mac: Pre-order items from the iTunes Store
http://support.apple.com/kb/PH12296
-Griff W.

Similar Messages

  • Album Pre-order issue.

    I just pre-ordered Drake's NTWS album and there was a song available. My itunes credit was not deducted and the song is nowhere! When i check the album it says that I pre-ordered it and that I purchased the single but I haven't been deducted and I didn't download the song either! Any type of help would be useful!

    Hello Balhabib,
    I found a couple of resources that might help with downloading this purchase.
    First, I recommend checking to see if the download was interrupted.  You can use the steps in this article:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the song does not download after following the steps in that article, I recommend trying to download the song from the list of past purchases.  As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.  You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    If you are still not able to download the song, I recommend reporting this issue to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Taylor Swift 1989 Album Pre-order Not Working

    I pre-ordered the 1989 (Deluxe) album by Taylor Swift last month and all the available tracks were downloaded automatically into my iPhone except for "Welcome To New York". It has been 2 days since the track was made available in the iTunes store but when I clicked the album tab, it still remained "Pre-Ordered". In the iTunes Store Charts, the track's tab is "$1.28". What should I do?

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    Depending on the status of the order and the availability of the item wanted, there are times when we may make modifications to an online purchase, so I’m glad to hear that our email support team was able to honor your request and change your order for in-store pick up.  If you have any further questions though, please feel free to let me know. I’ll be glad to help.
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     Private Message

  • How much money will I really spend on a $12.99 album pre-order?

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    Ashley Joe wrote:
    I just barely put money on my account and now that I look back, with tax I am afraid I will not have enough money on my itunes account to get the album. I know this is a stupid question, but about how much money will be spent on the album once it comes? And what happens if I don't have enough itunes money? That sales tax in my area is 4.70%
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  • How much will i be charged for this album pre-order

    4 of the songs for ultraviolence have already been released. how much will i be charged for the rest of the album if there are 11 songs remaining?

    You will initially be charged for the 4 tracks that are already available - they will be at the full track price. When the rest of the album is released (assuming that no further tracks are released in the meantime) you will be charged the album price minus the cost of the 4 tracks already released.
    So if it's the Deluxe version and you are in the US then you will now be charged 4 * $1.29, and on Monday when the rest of the album is released you will be charged $9.83 ($14.99 - 4 lots of $1.29) - if it's the non-deluxe version then $3 less.

  • Can't download pre-ordered album

    I pre-ordered an album (Liars EP by Lauren Aquilina) and it was released last night, but I can't download it from the store page, it doesn't appear when I check for available downloads and I've made sure it hasn't already downloaded - what can I do?
    -Sam Cernik
    [email protected]

    Hi theflapjackman,
    If you are still having issues with your album pre-order on the iTunes Store, you may find the following article helpful:
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    Regards,
    - Brenden

  • No ALBUM from Pre-order of RHCP

    I pre-ordered The new Chili Peppers CD, I have recieved my ticket code and all but iTunes has not downloaded the CD yet. What is the deal? I tried checking for purchased music and nothing came up.

    Two things. First, got an e-mail from Apple. Here's what they say:
    Thank you for pre-ordering Stadium Arcadium. Customer interest in this album far outweighed our projections. We know you are anxious to receive this new album and we're working to get it to you as quickly as possible.
    Your album should be available to download in the next 4-8 hours. When your pre-order is available, iTunes will automatically send an email to your registered email address. Make sure your email address is up-to-date in your Account Information screen. To launch iTunes and open the Account Information screen, click the link below.
    http://www.itunes.com/go/myaccount/
    Please reply to this email if you do not receive your pre-order notification today.
    We sincerely apologize for the delay and thank you for being an iTunes Music Store customer.
    Sincerely,
    Scott
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    It's been about 6 hours, and still the same error, so no luck so far.
    Second, I actually want to get the album pre-order with the pre-order exclusives. Honestly, I couldn't care less about the code since they are not coming near my home and I don't want to shell out for bad tickets since all the good ones were taken by the fan club. To me, the fact that I cannot get the album that is clearly on sale is more irritating than not being given the code.

  • Can't download pre-ordered movies?

    I purchased Wreck-it Ralph and Les Misrables but now the store's asking me to pay again. I already cancelled my credit cards. What to do now?

    Hi theflapjackman,
    If you are still having issues with your album pre-order on the iTunes Store, you may find the following article helpful:
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    Regards,
    - Brenden

  • I have pre-ordered an album and all of the songs are available for download apart from one which is listed as 99p to buy?

    Hello, I hope someone can help me.
    I pre-ordered Justin Timberlake's new album and have tried to download the album today, however for some reason "Suit & Tie" is listed as unpurchased and will charge me 99p to download?
    All the other tracks have downloaded fine apart from this one.
    A couple of things I should mention in case they affect this issue:
    I am trying to download it directly to my iPhone - I have not loaded up iTunes on my PC as of yet.
    I already have the song "Suit & Tie" as a single.
    Will iTunes realise I technically already have the song so charge me less and just give me the remainder of the album?

    We are having this same issue.  We have over 200 songs that are now missing and only our most recent ones show up in our ITunes library.  Fortunately we have one phone that still has all of our music still in tact. This phone is no longer one I will be using as I upgraded to the Iphone 6, and only the most recent purchased songs remain.  The rest are no where to be found and the iTunes store shows that I would need to re-purchase.  Not sure what to do as when I tried to sync my last phone, all the songs were gone.

  • HT1725 i keep trying to download purchases but nothing is happening. i click the button a million times and it won't download. i also preordered an album before i had money on my account, and i've just put money on but it won't let the pre order download.

    i am literally fuming over this.
    First off. i purchased an album for preorder when i didnt have money in my account.
    now i have money in my account and it wont fricking download. ive tried turning on automatic pre orders i've signed in and out ive done all that crap and it still just says purchased.
    second, i can't download ANYTHING to itunes. i JUST purchased two new songs and it will not download them to itunes. i keep clicking on the little fricking cloud button but nothing happens. if itunes just took my money and wont give me my songs i am going to freak out someone please help me

    Are you logged into her iTunes account using her Apple ID on the iPad? Settings>Store>Apple ID?
    If you are, you could try restarting the iPad and try again, maybe that will reset everything - and maybe it won't. But, if you continue to get the message about contacting support, there may be a red flag that came up somewhere along the line - and the only way to resolve it may be to contact iTunes Support.

  • I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get

    I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store

    Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
    Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
    Message was edited by: ChrisJ4203

  • HT201272 I pre ordered Avicii's album, it says purchased but not showing up in my purchased folder and not allowing me to download. Just says purchased

    As I said I pre-ordered the album, however I had already bought the two songs (Wake Me Up and You Make Me).When the preorder went through in the first place, it was not showing up as a download, it showed up as an iCloud download. I thought it was weird however I still went forward and downloaded it. Wasn't a huge deal but the two singles werent showing up as part of the album, they were the singles. That bugged me so I thought deleting them all and re downloading them would work and I would have the whole album instead of a part album and two singles. However, now in iTunes it says that the album (True) is purchased and there is no way of re-downloading. It is not showing up as a purchase anywhere else though... I've gone to the iTunes front page, went to the purchased tabs and it says the last purchased song was "Skip to the Good Bit" by Rizzle Kicks (good song btw). On my iPod there it is not in recently listened to or added< almost no record that I've bought these songs. I would even re-purchase. I wouldn't entirely want to, but thats not even an option...

    Hi there MeganElizabeth02061999,
    You may want to check your past purchases and see if you can find the tracks there. Take a look at the article below for more information.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    -Griff W.

  • HT201272 I pre-ordered an album, but only 2 of the songs from that album are showing up to download. What do I need to do to get the rest of the album that I already bought?

    Not sure what is going on here. I pre-ordered an album. One of the songs was available for instant download so I have that in my library now. I received an email saying that the rest of the album is available for download. When I go into my purchased songs as instructed, it only shows 2 other songs from that album. Not sure what I need to do.

    Hi libby2350,
    Welcome to the Support Communities!
    Depending on your settings, the songs may already have been downloaded to your iTunes library.
    The article below will explain how the Pre-orders process works.
    If you still cannot find this music on your computer, the iTunes Store Support team will be happy to help you with your order.
    iTunes Store: About Pre-orders
    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloadsto begin downloading your pre-order.
    I hope this information helps ...
    Have a great day!
    - Judy

  • Can't purchase a song from an Album that I cancelled the pre-order for?

    Ok, so here's the deal, I bought a £15 voucher and made some purchases, the first of which was the pre-order of an Album that was released today (Sunday 24th). I didn't know however, that the cost of the purchase was deducted from your balance once you actually downloaded the album, and I've spent my credit to the point where I'm pennies of being able to pay for the pre-order of the Album. I decided however, to hit cancel pre-order and simply just download the songs that I could afford, then download the wrest at a later date. However, the album that I've cancelled my pre-order for, still displays as 'Purchased'? I was able to download one song for pre-ordering the album, but that was a deduction of 99p, the price of a single song. I'm curious why I cant't purchase the wrest of the album individually, am I tied to the pre-order because I downloaded a song that was advertised as 'Early Access', or do I now have to pay the full cost of the Album because I've surpassed the deadline to cancel the pre-order (if there is such a thing).
    Some one please help me
    P.S. I've only been using iTunes for less than a week, so I'm pretty much a noob.

    Delete the problem track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
    http://support.apple.com/kb/ht2519
    That fixes the problem for many people. If problems with the track persist, go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

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