Album says "Purchased" but my iTunes account disagrees

Hello, first time long time. I recently formatted my MacBook Air and am in the process of re-aquiring my music. One album is being problematic. I know that I purchased the album, about 1.5 years ago, and when I go to the album page on iTunes it does say "Purchased". But the album isn't listed in my Purchase History, or Complete My Album, and iTunes will not let me download the album again because of it already being Purchased. Any ideas?

Try to log out your account off iTunes, Log back in, and select "look for Purchases" in one of the iTunes menus.
If it doesn't work, follow the different steps described in these articles:
Download past purchases - Apple Support
iTunes Store: Hiding and unhiding purchases - Apple Support
for reference: See your purchase history in the iTunes Store - Apple Support
If it doesn't work, contact the iTunes Support: https://www.apple.com/support/itunes/contact/

Similar Messages

  • Album says purchased but not in library

    My Album says it was purchased but does not show up in my library.

    You should be able to it by ticking the 'show iTunes in the Cloud purchases' tick box on the Store tab in Edit > Preferences (iTunes > Preferences on a Mac) - it should then show in the Music part of your library with a cloud icon against it for downloading (downloading the booklet for it this way may not work, you may get a 'corrupt file' message when trying to open it).
    Or go to the Purchased link under Quick Links on the right-hand side of the iTunes store homepage and you should be able to download it from there (at one point it was listed under 'Various', not 'U2', not sure if it's been corrected).
    A third option is to sign out of your account (Store > Sign Out menu option), find the album in the store and then click on its free 'price' button - you should then be prompted to sign back in and the album should download.

  • Album says purchased but can't redownload it and not in cloud or purchased

    A long time ago I purchased Talk That Talk (Deluxe Edition) by Rihanna on my itunes on my mac. My computer crashed and I had to get a new one. I signed back on to my account on itunes and I was able to redownload my music to my new computer, except for this album and a tv series I got for free. I went to purchased and looked on my cloud and its not there to be found. it still says purchased on the page. What should I do?

    Hello cito485.
    The following Knowledge Base article offers up how to report an issue with purchased content on iTunes:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I can't download the new U2 album, says purchased, but is not there

    the new free download for U2's latest album is not working for me - it shows as purchased, but when following your instructions, it does not appear in my purchased music in itunes or any of my devices, please help.

    Hi emaildaniels,
    On your computer, click on iTunes in the top menu, click on Preferences, and then on the Store tab. Make sure that "Show iTunes in the Cloud Purchases" is checked. You should now be able to see the album in your Music library with a little cloud next to it. Click on the cloud to download it.
    On your devices, go to Settings>iTunes & App Store and under "Show All" make sure that the Music button is on.
    Cheers,
    GB

  • I preordered an album but not all the songs are showing up. They say purchased but wont go into my itunes library or onto my iphone. Please help.

    They say purchased but wont go into my itunes library or onto my iphone. Please help.

    Hey there aussieboss123,
    It sounds like you are wanting to download an album that you pre ordered, not all the songs are downloading. First, use this section of the following article to see if the tracks download:
    Download a pre-ordered item
    When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
    If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    If it does not, I would use the following article to report a problem with the purchase to the iTunes Store support directly:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • TS1717 I have purchased a preorder album on itunes and it says purchased but wont download

    I preordered album on itunes and it says purchased but wont let me download

    Hello Jennifer,
    I would be eager to download and listen to a pre-ordered album as well.  I found a couple of resources that might help with downloading this purchase. 
    First, I recommend checking to see if the download was interrupted.  You can use the steps in this article:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases.  As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.  You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I transfered my purchases from my iphone to my mac. All transfers completed. One particular album shows up on the phone but the songs are greyed out and don't play. Itunes shows album as purchased but album is not in my Mac library.

    I transfered my purchases from my iphone to my mac. All transfers completed. One particular album shows up on the phone but the songs are greyed out and don't play. Itunes store shows album as purchased but album does not show up in my Mac library. How can I retrieve the album.

    So i've found the answer to this by clicking on every menu and setting in the itunes store. It turns out some purchases in the cloud can be hidden probably as the result of an interrupted transfer/sync/backup or a network outage. To unhide purchases 'greyed out ' items , go to the Itunes store (on the PC) click on your account name and select view account. (you'll be prompted for your itunes password) once you are in scroll down to the purchase history section. there should be an option for hidden purchases. click through and click on unhide purchases, redownloadble purchases. any hidden purchases will then show up. click on unhide to reactivate and download. This may only work for purchases in the cloud.
    hope others find this useful.

  • HT1904 I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them.

    I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them. How can I get them?

    You might, depending upon what country that you are in, be able to download them via the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes (or try the Store > Check For Available Downloads menu option on your computer's iTunes and see if that downloads them).
    If you aren't in a country where music can be redownloaded, and you never downloaded those 14 tracks, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT5714 hi my name is grace i have pre ordered now 85 when you couldn't download it directly now when you can download it and when i try to download it on every song it says purchased but when i look at my purchased song the album isn't  there what can i d

    hi my name is grace i have pre ordered now 85 when you couldn't download it directly now when you can download it and when i try to download it on every song it says purchased but when i look at my purchased song the album isn't  there what can i do

    Contact iTunes support. Only they can fix this.

  • I have purchased new justin timberlake album, it says purchased , but cant download it

    I have purchased new justin timberlake album, it says purchased , but cant download it. What I am doing wrong?

    The latest iTunes, iTunes 11 is compatible with XP as long as the XP has allof its updates and it has service pack 3 installed.
    Are you saying that you have two version of iTunes on the computer?

  • The new U2 album shows purchased via the itunes store on my windows computer, but doesn't appear in my library

    the new U2 album shows purchased via the itunes store on my windows computer, but doesn't appear in my library

    On your Windows computer, go to the iTunes Store. On the right column of the iTunes Store under QUICK LINKS, you'll see an option called Purchased. Click on that and you'll see all items that are tied to your iTunes Store account. You should see the U2 album there and you can download it from the cloud. You'll now have a copy stored on your Windows computer.

  • I have iphoto on my apple airwave. It is needing upated, but I am unable to update due to my exhusband. It was purchased under his itunes account. I can no longer even see my pics. What do I do.

    I have iphoto on my apple airwave. It is needing upated, but I am unable to update due to my exhusband. It was purchased under his itunes account. I can no longer even see my pics. What do I do.

    Can I back up my iPhoto library without being able to get into it? Such a mess.
    Just try what LarryHN recommended. Move the iPhoto application from the Applications folder to the Trash, then go the main page of the App Store, sign into the store menu with your AppleID, enter iPhoto into the Search Field.  When iPhoto is found in the store, look, if you can buy it for free. Probably there will be a "Get" button beside the application. Then you can install it for free.
    Before you run the newly installed iPhoto, make sure you have a backup.  You should really not risk to run a new iPhoto version on your iPhoto library, before you copied the iPhoto Library to a different drive.
    iPhoto needs to convert the library to a different format, and that can go wrong in rare cases, but it happens. You simply need to have a copy of your library before you risk the library upgrade.

  • Before plugging my phone to itunes i downoaded three songs, but they are no longer on my phone, How do i get them back because when i go to itunes on my phone it says purchased but the song arent present

    before plugging my phone to itunes i downoaded three songs, but they are no longer on my phone, How do i get them back because when i go to itunes on my phone it says purchased but the song arent present

    Reset my homescreen settings and got it to work. Thanks

  • HT1420 My songs that I purchased on my itunes account from my dad's computer will not play on my new computer, I have access to my entire account but can only play songs purchased using my new computer. Does anyone have any ideas?

    My songs that I purchased on my itunes account from my dad's computer will not play on my new computer, I have access to my entire account but can only play songs purchased using my new computer. Does anyone have any ideas?

    Hi Kevin,
    Have you authorized the Computer to your Apple ID?
    If not, sign on to iTunes.
    Then got to the Store menu option at the top of the screen (CTL+B if it is not showing), and click on it to display the dropdown, and select Authorize this computer.
    If that doesn't work, then sign on your Dad's iTunes ID and repeat the Authorization process.
    Cheers,
    GB

  • Why are there itunes store charges on my credit card statement but there are no purchases under my itunes account?

    Why are there itunes store charges on my credit card when there are no purchases under my itunes account?

    Have you added or changed your card details on your account and they are temporary store holding charges ?
    Unknown charges : How iTunes Store charges might look on credit and debit card statements

Maybe you are looking for