Albums disappeared (Elements 11 under Windows 7) - how to search/retrieve?

Completely frustrated, started to rearrange my photos into Albums after the functionality to sort after file name was unexplainably abolished. After having arranged 5 albums over a number of days , all of them have disappeard after start of Elements - is there a system file where they might be hidden? This is extremely frustrating after going through this work due to a missing feature in the new version - now I'm not keen to restart the work from scratch until I understand why and whereto the albums have vanished without visible trace in Organizer. Any hint/help is greatly appreciated.
I am in Folder not Tree view, I have extended the album view (little arrow pointing downwards and I ran a catalogue repair / repair anyway.

Thanks Jon,
Fair enough, that was my first thought, the question is actually for my father, we are living on different continents, and I'm trying to help him via screen sharing. He is 76 years young and not quite that computer savvy, but he actually checked this first.
I have trouble helping him as he is using Windows 7 with PSE11 and I'm using the latest versions of LR and Photoshop on Mac, at work we are still with Windows XP so I don't know my ways around very well in W7. I have trouble sussing out what W7 and PSE11 don't allow you to do in comparison to the programs I use - e.g. having a safety copy of your folder/pics on import and other things.
I had asked my father a lot of questions of what happened and what he did just before the loss became apparant, there was nothing unusual (e.g. crash of program or PC), so I think this was kind of a freak catalogue thing, I have now instructed my father to save the catalogue on every exit to avoid future frustrations.
thanks for your considerations
Claudia

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