Alert is finished, but ccms is still red

Hallo,
we had some alerts in the ccms. Problems are corrected and all open alerts finished, but the ccms still red.
How to restore to green status?

Hi,
You must complete the alerts in CCMS. Completing them in the Alert Inbox has no influence on the status of CCMS.
Perhaps this is your issue? If this is the case then remember to complete all alerts of the relevant type. This should get your status back to green again for the chosen alert type.
- remember that for any given date you will only see 1 alert at a time in CCMS. So that when u complete that alert more could be present. Using standard configuration CCMS is updated every 5 minutes...
Hope it helps.
Best Regards,
Daniel
Edited by: Daniel Engsig-Karup on Oct 30, 2008 8:44 PM

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Alert is finished, but ccms is still red

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