ALERT!!!! MANUFACTURER DEFECT IN HAVEN

Question

I had the same issue with the VERIZON SAMSUNG HAVEN as a number of others and everyone at the Verizon store seems to act like this is an unusual problem. It's funny how in a separate blog VERIZON has deemed this problem SOLVED. It's not.
 There is a manufacturer defect in the VERIZON SAMSUNG HAVEN. VERIZON should stand by their product and replace it with a new product of equal value.  There should be a product recall instead of inconveniencing customers with the replacement process and odd looks from store salesmen. 
I paid out of pocket for my phone to avoid a 2 year activation contract.  I am going to move to another carrier since I am not satisfied with this display of poor equipment. 
Last time I had this issue with the HAVEN, I had to send my phone in and wait a day until it was replaced.  As a business executive, a day without a phone is incomprehensible. 
I now have the same issue again and will have to go through the same rigmarole and be out another day of business.  I can see why people in this country have to have a class action suit; it takes that to have anyone listen from a company like VERIZON. 
If VERIZON listens hears this e-mail, I challenge you to post a reply like the following:
"Since many customers are having the same issue with the HAVEN, please return your product for a full replacment of a different device that does not carry this same defect.  If you are not satisfied with the devices offered at this grade level, we will credit you with the cost of the device and you can change your phone."
This is the type of service we should all expect from a corporation that wants our business. VERIZON?  You listening?

Answer 1

Thanks for the interest and I am not a bot. 
The defect is that the HAVEN freezes when using the TEXT MESSAGING options.  On my HAVENS (I have replaced it twice and now need to do it a third time), both the INBOX and SENT box indicate that the mailbox is full and messages need to be deleted when infact the messages have been deleted and there are no messages in the boxes.  When you go to empty the box, the HAVEN freezes up and you have to remove the battery to restart the phone.  When this occurs with the SENT box function, you can still send messages (but you cannot read what you sent) and an error message appears each time you send a messge saying "Message SENTBOX is full delete old".  When the INBOX fucntion malfunctions, you can no longer receive text messages.
The reason I report this as a "manufacturer defect" is that in a separate post about the HAVEN entitled (PLeeeasssse help - or something like this), a VERIZON representative indicated that this is a manufacturer defect and that the new HAVEN will not have this issue.  The VERIZON representative also directs users with this problem to bring the HAVEN into the VERIZON store to have the error message wiped out.  Well, this is inconvenient to consumers. VERIZON apparently knew or should have known about this defect BEFORE it sold me the HAVEN for approximately 160.00USC including tax.  Selling a know defective product is incomprehensible.  Additionally, the solution that they have suggested is not acceptable for busy working adults. 
I am not a VERIZON hater.  My family and I, have used the company for over 6 years.  Secondly, my company of more than 500 employees, uses VERIZON. 
I would expect a company to stand by their product and recall defective devices, refund money, or replace the devices with something comparable in price value - not play lip service to customers who depend on cellular telephones for important personal and business reasons.