Alert Modeler Configuration.

Hello,
I Need your help regarding the Alert Modeler customizing for IC WinClient framework. (CRM 4.0 Standalone)
We have done all the basic customizing, regarding the IC profile, assign the alert
modeler element for 'hidden components' and so on, but the main problem I think is
to cofigure transaction 'Define Alert Modeler Profiles'.
My intention is to make available on the IC WinClient a message that contains a
marketing attribute of the BP, that is already assigned on transaction
'Define Retrieval Profiles for Business Partner Attributes'.
I´m not sure of what is missing but I think it´s something regarding the functions
and global data we have to enter for my specific alert modeler profile.
Could anybody help me on that please ?
Thanks in advance and Best regards,
Paulo Pela

Hello,
Thank you for your rapid help.
In fact, I don´t know which tab (function or Global data, etc...) do I need to write the code and what javascript code do I need to write to display a marketing attribute from BP.
Do you have any material to help me? If yes, please send it to [email protected]
I couldn't´t find any documentation on SAP material.
Or can you guide me to do it?
Thank you for your attention,
Regards
Paulo Pela

Similar Messages

How to configure IC winclient alert modeler - CRM 5.0

We are wanting to assign a marketing attribute against certain customers, to have them flagged within CIC0 that any incoming calls from them need to be forwarded to one particular person within our organisation. The alert modeler would work well for this, where it would display an alert on these certain customers.
I have figured out most of how to do this, in terms of components to turn on in IMG. However, I want the Alert Modeler Editor to pick up a marketing attribute I have defined (I have set a profile to retrieve the marketing attribute already - using tx CRMC_CIC_BP_PROFILE), and have it display either the text held against the attribute (have set the att as a chara), or else pick up a name held against the attribute and display set text - as an example "All calls are to be forwarded to <name>" where <name> is held against the marketing attribute set. Can anyone assist with this part? At present, in CIC0 I have now displaying the name of the customer in the Call processing area (we don't use this for call processing). I don't want the name to display, I want the above text instead.
I think i need to set some rules in the rule modeler itself, but am not sure how to do this - sample code would be greatly appreciated as well!
Thanks in advance

Hi Cara,
In order to make use of the Marketing attributes in CIC Alert Modeler, please make sure the following customizing entires are maintained properly:
1) You need to first create the attributes using the transaction 'crmd_prof_char'.
Just create an attribute(say for eg., BP_MAIN) with some description, format and Number of chanracters and then save the attribute.
2) Now, create a profile template (attribute set) using the transaction 'crmd_prof_templ'.
Just create an attribute(say for eg., BP_MAIN_SET) with some description, authorization, etc., and once
this is done, you need to assign the attribute just got created in step 1 and then save the attribute set.
3) Assign this attribute set(profile template) which got created in step 2 to a Business partner(for which the marketting attributes are to be set) using the transaction 'crmd_prof_bp' and maintain his attribute values.
4) Create target groups and assign business partner:
Using the transaction 'crmd_mktseg', you can create the Target Group as follows:
-> Right mouse click in the top right field and choose 'Create Profile Set'.
-> In the Popup, just give some description and then click on the green check mark.
-> Now right mouse click in the top right field 'create target group' -> Right mouse click on the new group, goto the properties and then provide some description of the target group.
-> Right mouse click on the new group, and choose Open target group.
-> Add business partner to the target group with button 'Add'.
5) In transaction CRMC_CIC_BP_PROFILE, maintain your own 'Retrieval Profile'.
-> Decide if the data should be read asynchronously
-> Decide if the target groups should be read
-> Decide which profile templates should be read (insert your own created attribute set via F4)
-> Decide which BW key figures should be read (optional).
6) Change your CIC Profile and insert the following Profile Categories apart from the Alert Modeler Profile(ALRT_MODLRX):
-> COMPANY_PROF = your newly created business partner retrieval profile
-> CONTACT_PROF = your newly created business partner retrieval profile
7) Change your CIC Framework ID and insert the following Components as part of the Hidden Components:
COMPANY_PROF
CONTACT_PROF
Please follow the above mentioned steps in accordance with your own BP Marketing attribute and I hope this way will fetch the value of the Marketing attribute of the respective BP during confirmation in CIC, with which the Alert Message can be triggered.
Hope this information helps !
With Best Regards,
Vinod

Pop up message via Alert Modeler tool

Hello,
I would like to know if it's possible to prompt a pop-up message in CIC, via configuration in Alert Modeler.
I know that the tool allows to prompt messages in the script reminder in the CIC screen, but what about pop up messages?! Does anybody already did that? Any help you be apreciated!
Thanks a lot!
Susana Messias

Hi,
i configured the alert ,
like when entered name of customer it should show the poup message like he is VIP customer,
where can i need to attach this field to alert message , and how it is show ,
in webclient , i went through webclient cook book , but am failed,
can anybody send the screen shots of config ,
urget

Alert Modeler in IC Winclient

Hi all,
I am configuring the alert modeler in IC WinClient in CRM 5.0. I have created a Alert modeler profile assigned it to the IC WinClient profile. And i am able to trigger the events defined the profile.
My problem is that i am unable to use the parameters available under each event. for example you have parameters "P1, P2, P3, P4" for ONEORDER_SAVED event. If I access them as ONEORDER_SAVED.P1 in the function, the system gives a runtime error.
If someone has an idea as how to access these parameters, kindly let me know.
Thanks & Regards,
Karthik

Karthik
I am also doing the configuration part on Alert Modeler for IC Winclient 5.0, can you please help me by sending the documention,how you did the configuration and assigned to the IC Winclient Profile.
Early response is Higly appreciated.
Regards
Surendra

Help in alert modeler

hi,
Processing Requirement
    Process:
Whenever a Business Partner has been identified during an Interaction, an Alert should be raised in the Interaction Center for the CSR (Call Center Representative). The Alerts would be based on Attributes attached to the Business Partner Master on based on Business Partners past Transactions (for eg. The customer has transacted for more than INR 10,000 in the last 1 month)
Step 1: Create Alert Profile
Define a Z Alert profile.
Step 2: Program in Global Data
Enter the Program for Alert Message (eg. He is a frequent customer)
Step 3: Program in Functions and for Even which triggers the Alert
Enter the Program that an Alert should be raised in case the Business Partner is identified.
Step 4: Alert Rule
In the Rule Tab enter the Program that is the following Attribute is found in the Business Partner Master then an Alert should be raised:
     Top Management
     Stakeholders
     Legal
     Chargeback
     Sticky
     Test ID
     Mail Order ID
Output Requirements:
CSRs should get an Alert when the Business Partner is identified
Steps followed by me :
1.     TC -> CRMC_CIC_AM_PROFILE
                          a > created a profile ztest
                          b>   clicked on search_target_found
            contents in following tabs:
                           Rule tab: sap_scripting_message("HI :"SEARCH_TARGET_FOUND.P1[0].PARTNER1);
               Function tab:
                       function z_display(l_cg1,l_cg2,l_cg3,l_cg4,l_cg5)
                                       return '<call id="CCM" method="zcic">
                                       <param id="l_cg1">'+ l_cg1 +'</param>
                                       <param id="l_cg2">'+ l_cg2 +'</param>
                                       <param id="l_cg3">'+ l_cg3 +'</param>
                                       <param id="l_cg4">'+ l_cg4 +'</param>
                                       <param id="l_cg5">'+ l_cg5 +'</param></call>';
              Global data tab:
                        var global_str = "Are you a Registered Indiatimes User:";
2.     TC -> SE24
a>     created a zclass (zcl_alert_modeler)
b>     copied the methods of a class cl_ccm_abstr_cmpwsp
c>     In method if_ccm_workspace~create
                           METHOD if_ccm_workspace~create .
Runs the method create of superclass
                          CALL METHOD if_ccm_workspace~create
                            EXPORTING
                              proc_cl_id        = proc_cl_id
                              proc_instance     = proc_instance
                              abox_admin        = abox_admin
                              workspace_display = workspace_display
                              workspace_manager = workspace_manager.
Adds a class in list of events of CIC, to event
                           *SEARCH_TARGET_FOUND
                          CALL METHOD IF_CRM_CIC_CMPWSP_EVENT_GATE~add_listener
                              EXPORTING
                               event    = 'SEARCH_TARGET_FOUND'
                               listener = me.
                          ENDMETHOD. "IF_CCM_WORKSPACE~CREATE
d>     In method IF_CCM_CMPWSP_CIC_EV_HANDLER~HANDLE_EVENT.
                                               METHOD if_ccm_cmpwsp_cic_ev_handler~handle_event .
DATA: lv_t1 TYPE TABLE OF crmm_but_set0010. "Par. Alert
DATA: p_partner TYPE crmt_cic_bpident.
DATA: wa TYPE crmm_but_set0010.
Check if BF was found
CHECK event = 'SEARCH_TARGET_FOUND'.
Retrieve BP info
p_partner = p1.
CALL METHOD me->zcic
    EXPORTING
      business_partner = p_partner
    IMPORTING
      l_cg1            = wa-l_cg1
      l_cg2            = wa-l_cg2
      l_cg3            = wa-l_cg3
      l_cg4            = wa-l_cg4
      l_cg5            = wa-l_cg5
    EXCEPTIONS
      e_info_not_found = 1
      OTHERS           = 2.
IF sy-subrc NE 0.
   wa_info-bpkind = '____'.
   wa_info-bpkind_t = '__________'.
   wa_info-industry = '____'.
   wa_info-industry_t = '____________'.
   wa_info-regiogroup = '____'.
   wa_info-regiogroup_t = '____________________'.
   APPEND wa_info TO lv_t1.
ENDIF.
Configure CIC event. The event 'BP_GENERAL_DATA' will be executed
by Alert Modeler, executing the correspondent script JavaScript
The table T1 has the 2 fileds to be showed in
Alert Modeler: the status ID abd its description.
CALL FUNCTION 'CIC_EVENT_RAISE'
    EXPORTING
      event = 'BP_GENERAL_DATA'
   TABLES
     t1 = lv_t1
    EXCEPTIONS
      event_currently_active = 1
      event_handler_failed = 2
      OTHERS = 3.
ENDMETHOD. "IF_CCM_CMPWSP_CIC_EV_HANDLER~HANDLE_EVENT
e>     created my own method ( zcic )
METHOD zcic.
*DATA p_partner TYPE but000-partner.
DATA partner TYPE but000-partner.
DATA : BEGIN OF wa,
          l_cg1 TYPE crmm_but_set0010-customer_group1,
          l_cg2 TYPE crmm_but_set0010-customer_group2,
          l_cg3 TYPE crmm_but_set0010-customer_group3,
          l_cg4 TYPE crmm_but_set0010-customer_group4,
          l_cg5 TYPE crmm_but_set0010-customer_group5,
          END OF wa.
DATA : wa_but000_partner_guid TYPE but000-partner_guid,
         BEGIN OF wa_crmm_but_lnk0011,
          set_guid TYPE crmm_but_lnk0011-set_guid,
         END OF wa_crmm_but_lnk0011.
SELECT SINGLE partner_guid
INTO wa_but000_partner_guid
FROM but000
WHERE partner = p_partner .
IF sy-subrc = 0.
    SELECT SINGLE set_guid
    INTO wa_crmm_but_lnk0011-set_guid
    FROM crmm_but_lnk0011
    WHERE partner_guid = wa_but000_partner_guid.
    SELECT SINGLE customer_group1 customer_group2    customer_group3
    customer_group4 customer_group5
    INTO (wa-l_cg1, wa-l_cg2, wa-l_cg3,wa-l_cg4, wa-l_cg5)
    FROM crmm_but_set0010
    WHERE set_guid = wa_crmm_but_lnk0011-set_guid.
ENDIF.
MESSAGE 'hi' TYPE 'S'.
WRITE : wa-l_cg1,wa-l_cg2,wa-l_cg3,wa-l_cg4,wa-l_cg5.
ENDMETHOD.
f>     TC : spro
                                       SAP Reference IMG
                                       CRM
                                        Interaction Center WinClient
                                        Customer-Specific System Modifications for IC
                                        Define Customer-Specific Meta Model
                       Created a new meta model : ZTEST
                       Copied the content of default meta model in my metamodel ZTEST
                          And entered the Z class name .
                                               <crbcomp>cl_crm_cic_crb_ia_scripting</crbcomp>
<crbcomp>cl_crm_cic_crb_am_test</crbcomp>
<crbcomp>cl_crm_cic_crb_wsm</crbcomp>
<crbcomp>cl_crm_cic_crb_1o_maintain</crbcomp>
<crbcomp>cl_crm_cic_crb_ib_nav</crbcomp>
<crbcomp>cl_crm_cic_crb_locator</crbcomp>
<crbcomp>zcl_alert_modeler</crbcomp>
g>     TC : cic0
                                            Giving partner and clicking confirm search data
                          ERROR :
                                          Alert modeler script error: CL_JAVA_SCRIPT, RCODE :(600)

Hi.....
More questions regarding alert modeler for CRM 5.0
Is there any way to make the messages "pop" more - i.e. change colour, or flash? Have had a request from a department who comments alerts do not stand out enough and would like some way of bringing them to the agents attention.
Cheers
Cara

Missing business systems in model configurator

Hello,
i am on PI 7.1 and have to configure a SRM scenario. In step "assign communication component" (business system) in the model configurator all business systems are missing.
Please the screenshot:
[http://img211.imageshack.us/i/bild1m.png/]
What configuration is missing? In SLD all business systems with software are maintained.
Thanks for help
Regards, Trevor

Dear Trevor,
Let me solve your problem,
In the snapshot it says clearly that "Search Criteria" Communication Component Selection "Value" for Product SAP SRM 7.0
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Please check the note for SAP CR Update:
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Can Any one plz explain the terms "Front end","Back end" related to Modeling,Configuration,Reporting and Extraction.
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<u>[email protected]</u>

Hi,
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Data objects in the alert modeler.

Hi,
in the default alert modeler profile, there are some data objects.
Can we add more data objects to this profile..
As in ... i want to display the campaign information of the business partner in the alert..
also .. i want to display the last interaction record data like ... date.. description of the interaction record ..
How can i achieve this.
Regards
Vandana Gupta

hi vandana
i suppose that u cant add new data object to ur alert modeler,because alert modeler is linked to the meta model and these meta models includes the set of data object which u can use while using a default profile but what u can do is assign new function event as data objects are linked with the events ,that way u can easily incubate ur new data object which u want to use with the alert modeler profile and assign that profile to the IC profile,
for creating new function events u have to do some coding which is very easy ,if u don know u may ask the same in ur time who knows that.
guess it will help
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Changing the Model Configurator in configuration scenario

Hi SapAll.
i have got a tricky situation where i didnt filled the communication channel parameter in the existing Model Configurator under Connections from Component Assignment(tab) of configuration scenario m,so i just want to know on how i can make the Model Configurator (configuration scenario) in edit mode so that i can assign the communication channel under Connections from Component Assignment(tab) in model configurator of Configuration scenario .
will be waiting for your response.
regards.
Varma.

If you are using PI 7.1. Just open ur configuration scenario in edit mode. Go to 'ES Repository Model' tab and choose 'Model Configurator' for your configuration scenario. It ll open in edit mode.

Help PI Modeling Experts -- cannot generate objects via Model Configurator

All the SAP documentation I have been reading encourages service integration development to originate using the modeling tools.
I was creating a custom service interface using the ProComp Interaction Model, but could not generate the configuration objects using the Model Configurator.
Integration Builder
When generating the configuration scenario from the custom ES Repository Model, my model is found u201C not configurableu201D with the following messages:
PCIM <MyModel>: Process component <MyProcessComponent> does not contain a reference to a process component from the Enterprise Services Repository
PCIM <MyModel>: No components assigned to process component <MyProcessComponent>.
Enterprise Services Builder
So, I go in the Enterprise Services Builder and try to create <MyProcessComponent> and <MyBusinessObject>.
In the u2018Create Objectu2019 pop-up menu, the objects, Business Object and Process Component, are u2018deactiveu2019. When the deactive menu item is chosen (e.g. Process Component), I get the error message, u201CSoftware component version does not support this object type u201C.
Question
In another forum thread, a response suggested that SAP does not allow the creation of custom Process Components or custom Business Objects.
Is this true? Or is some configuration or authorization missing somewhere in my system?
Related threads:
[Error : software component version does not support this object type. |Error : software component version does not support this object type.;
[Does Model Configurator in ID works for ProComp Interaction model |Does Model Configurator in ID works for ProComp Interaction model;
Thank you.

Hi
We will move this thread to the [Service-Oriented Architecture|Service-Oriented Architecture (SOA) and SAP; forum. I think this is a better forum for what you are attempting to do. Hopefully you will get a better response on that forum.
Regards
XI/PI Moderator

Business Components not available while using Model Configurator in ID

Hi,
In ESR:
I created a ProcessIntegrationScenario PIS_myScenario (and completed with sender and receiver components, actions etc)
In ID:
I created and activated two BusinessComponents: BC_A and BC_B
I created a new Configuration Scenario: CS_Test, and selected Type of ES Repository Model:"Process Integration Scenario".
and launched "Model Configurator".
Now in the step "Assign Components" i see a tab "Assign Business System Components for A2A Configuration" , in that for "Communication Component" value, when i tried to select from the value list, it is only showing the Business Systems and not the Business Components BC_A and BC_B.
By using the "Model Configurator" how can we create scenarios using the "Business Components" instead of "Business Systems".
as i am trying the test scenarios, i want to use Business Components, i.e business services in earlier versions.
I also opened the Business Components BC_A and BC_B and added the corresponding inbound and outbound service interfaces in the receiver and sender tabs.
after that also, the Business Components are not visible for selecting from within Model configurator.
let us know if its possible

thanks abhishek for your reply.
as mentioned in the reference link given by you, i edited the Process Integration Scenario in ESR, i ticked the checkbox "External Party with B2B Communication", and activated.
In ID, in Model configurator, i can now see and select the Business Components BS_A and BS_B.
but when i try to generate the configuration objects, it says: Not Configurable: Component view only contains external application components.
so cannot proceed with Model configurator with Business components, in my scenario.
seems i need to use only Business Systems.

Model Configurator - Business System not listed

Hello,
I have the following problem when using the model configurator to create a configuration scenario based on an integration scenario.
I want to assign a communication component to a product. However the according communication component is not listed in the value list for a specific product.
I have added the product to the business system (installed) in the SLD and also cleared the SLD cache. However the communication component is still not listed.
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Hi, I have the same issue. How did you make it show up in the value list? The input box on Model Configurator won't simply let you type it in.

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Hi,
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Thank you for all the help.

Hi,
We have achieved this in the IC webclient not by using the alert modeller.
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Thanks and regards,
Murli Rao

Trigger alert modeler CRM IC based on SAP ISU information

Hi experts,
My current client will start a trial with smart meters shortly. These meters will be registered in SAP ISU as devices with a specially reserved device type.
Device type is not replicated to CRM, but the call center wishes to receive an alert in IC alert modeler if a customer has a smart meter placed.
My questions:
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- How can this custom made check be used within the alert modeler?
Alternatively, we could create a special marketing attribute for these customers, but standard SAP cannot use marketing attributes assigned to a Business Partner either. So the question how to integrate custom check within alert modeler remains relevant for this scenario as well.
Thank you in advance for your help.
Regards,
Jeroen
PS Feel free to contact me if more information is needed!

solved

Does Model Configurator in ID works for ProComp Interaction model

Hi All,
I am trying to simulate a scenario for process modeling.
In ESR,
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    "In the main menu bar of the Integration Directory, choose Tools ® Use Model from Repository ().
     A wizard starts.
     The radio button Process Integration Scenario is under Type of ES Repository Model.
     Other model types are currently not supported by the model configurator. "
But if I try the same with standard ProComp Interaction Model'. It is not showing that error.
Please suggest how to proceed.
Regds,
Suresh

Thanks for the reply.
That assignmetn part i ahd done it.
After posting the question i had revisited my interface and i found that first i need to create 'Process Component', 'Business Object' etc.. under my namespace.
But My SWCV version not allowing me to create those objects at all.
Any special steps needs to be done while creating SWCV to be able to create those type of objects?
Regds,
Suresh

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