Alert or notification mail to the responsible employee as Follow up

Hi Experts,
I need a small clarification.Agents should be able to send an alert or notification maito the responsible employee/group of a ticket in case of a customer follow-up. Is there any standard functinality is supports this requirment? Or is it needs development?
Thanks
Chand

Hi,
Still you can use Action profile for your scenario as you can set action condition (can be any user status: Informed to Person Responsible) when to trigger notification mail to responsible person. The moment customer informs IC agent about issue IC agent will update User status and save the transaction it will send notification mail to responsible person.
Cheers,
Dipesh.

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Hi,
thanks for attending this interesting topic
"Solution": It's not possible by standard means to reach this aim only in the situation described (but: globally for all subscriptions).
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... except for: The decision if an admin notification is sent depends on the "Allowed AdminNotifications" (System Admin, System Config, KM, CM, Repository Services, Subscription Service, subscription). Removing "create" will have the desired effect - but globally.
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Hi Alpesh,
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[email protected]
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Hi,
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Alert or notification mail to the responsible employee as Follow up

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