Alert to IC Agent when the status for the service request is changed

HI,
When a Service request status is changed to completed immediately the ic Agent should receive an Alert so that he can call the customer for survey. If he has not taken any action then the alert should be available in his inbox and an Alert should be sent to his manager that the Ic Agent has not done the survey.
With Regards,
Selvam T

Hi,
You may try in the service request action profile, when the status is set 'completed' then trigger the alert.
For this you have to first configure the alert.
Thanks,
Pandu

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Hi,
From the error description, I would like to clarify the following thing:
Delivery Reports is a message tracking tool that you can use to search for delivery status on email messages sent to or from users in your organization's address book, with a certain subject. In Exchange 2013, you can track messages for up to 14 days after
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http://technet.microsoft.com/en-us/library/jj150554(v=exchg.150).aspx
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Hi,
As far as I know, this is a new feedback, Please vote this customer voice, here is the link:
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Dear all,
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pls note that
i m using Views for querying.pls also note the comments given in Bold to understand the reason behind the coding.
Views used in are - ZVPOD and ZVPRDCONF.
START-OF-SELECTION.
Data: zstat type jest-stat.
data: stklocaf type mska-lgort.
data: stklocas type mska-lgort.
To collect the status of the production order by joining the ZVPOD and JEST table.
CLEAR it_ZVPRODDET.
SELECT DISTINCT ZVPOD~bukrs ZVPOD~aufnr ZVPOD~objnr
jest~stat ZVPOD~werks ZVPOD~arbpl ZVPOD~J_3AKORD2
FROM ZVPOD
INNER JOIN jest ON ZVPOD~objnr = jest~objnr
INTO CORRESPONDING FIELDS OF wa_ZVPRODDET where
plnbez in FGM and arbpl in wc and werks in plant
and SSAVD in eldate
and J_3AKORD2 in cups and jest~inact ne 'X'.
 APPEND wa_ZVPRODDET TO it_ZVPRODDET.
ENDSELECT.
SORT it_ZVPRODDET BY aufnr stat.
Loop thru Itab to check and delete the records from itab for the specified status.
LOOP AT it_ZVPRODDET INTO wa_ZVPRODDET.
 IF wa_ZVPRODDET-stat = 'I0045' . " TECO - compl
 DELETE it_ZVPRODDET WHERE aufnr = wa_ZVPRODDET-aufnr.
 ELSEIF wa_ZVPRODDET-stat = 'I0009' . " CNF - Confirmed
 DELETE it_ZVPRODDET WHERE aufnr = wa_ZVPRODDET-aufnr.
 ELSEIF wa_ZVPRODDET-stat = 'I0012' . " DLV - Delivered
 DELETE it_ZVPRODDET WHERE aufnr = wa_ZVPRODDET-aufnr.
 ELSEIF wa_ZVPRODDET-stat = 'I0046' . " CLSD - Closed
 DELETE it_ZVPRODDET WHERE aufnr = wa_ZVPRODDET-aufnr.
 ELSEIF wa_ZVPRODDET-stat = 'I0076' . " DLFL - Del Flag
 DELETE it_ZVPRODDET WHERE aufnr = wa_ZVPRODDET-aufnr.
 ELSEIF wa_ZVPRODDET-stat = 'E0003' . " SCLS - Short Close
 CLEAR tj30t.
 SELECT SINGLE txt04
 FROM tj30t INTO tj30t-txt04
 WHERE stsma = 'PRDHOLD' AND
 estat = 'E0003' AND
 txt04 = 'SCLS' AND
 spras = 'EN'.
 IF sy-subrc = 0.
 DELETE it_ZVPRODDET WHERE aufnr = wa_ZVPRODDET-aufnr.
 ENDIF.
 ENDIF.
* Condition for Prod Order released - REL
 IF wa_ZVPRODDET-stat = 'I0002'.
 mreleased = 'Y'.
 else.
 mreleased = 'N'.
 endif.
 zstat = wa_ZVPRODDET-stat.
 IF mreleased = 'N'.
 DELETE it_ZVPRODDET WHERE aufnr = wa_ZVPRODDET-aufnr
 and stat = zstat.
 ENDIF.
ENDLOOP.
Loop thru the filtered ITAB to get all the production order details for the production order number specified in the where clause( zaufnr ) and populate another internal table.
 LOOP AT it_ZVPRODDET INTO wa_ZVPRODDET.
 zaufnr = wa_zvproddet-aufnr.
 zarbid = wa_zvproddet-arbid.
 at new aufnr.
 SELECT DISTINCT * INTO CORRESPONDING FIELDS OF walnpln
 FROM zvpod where plnbez in FGM and arbpl in wc and SSAVD in
 eldate and werks in plant and J_3AKORD2 in cups and aufnr = zaufnr.
 APPEND walnpln TO itablnpln.
 endselect.
 endat.
 endloop.
 clear walnpln.

Looping thru Internal table and performs all the following calculations and inner loop
and also relevant querying.
Assume that ITABLNPLN holds appox. 8000 records.
LOOP AT itablnpln INTO walnpln.
 contot = 0.
 SELECT distinct * INTO CORRESPONDING FIELDS OF TABLE itablnp
 FROM zvprdconf where aufnr = walnpln-aufnr and
 j_3asize = walnpln-j_3akordx and stzhl ne '2' and stokz ne 'X'.
 clear zvprdconf.
 SELECT single isdd
 FROM zvprdconf into zvprdconf-isdd
 where aufnr = walnpln-aufnr and
 j_3asize = walnpln-j_3akordx and stzhl ne '2' and stokz ne 'X'.
 SELECT single isdz
 FROM zvprdconf into zvprdconf-isdz
 where aufnr = walnpln-aufnr and
 j_3asize = walnpln-j_3akordx and stzhl ne '2' and stokz ne 'X'.
 IF sy-subrc EQ 0.
 Assume that ITABLNP holds appox. 30 records.
 loop at itablnp into walnp.
 contot = contot + walnp-J_3ALMNGA.
 move walnp-J_3ASIZE to walnpln-J_3ASIZE.
 move zvprdconf-isdd to walnpln-zdate.
 move zvprdconf-isdz to walnpln-ztime.
 endloop.
 walnpln-output = contot.
 endif.
 walnpln-wip = walnpln-menge - contot.
 if walnpln-werks = '1000'.
 stklocaf = '1050'.
 stklocas = '1060'.
 elseif walnpln-werks = '2000'.
 stklocaf = '2150'.
 stklocas = '2160'.
 endif.
 select single kunnr into walnpln-ship from vbpa where
 vbeln = walnpln-KDAUF and PARVW = 'WE'.
 zship = walnpln-ship.
 move zship to walnpln-ship.
 select single kalab into walnpln-zactqty from mska
 where matnr = walnpln-plnbez
 and j_3asize = walnpln-J_3AKORDX and LGORT = stklocaf.
 condense walnpln-kdauf.
 zsales = walnpln-kdauf.
 concatenate zsales 'S' into zso.
 select single kalab into walnpln-zsndqty from mska
 where matnr = walnpln-plnbez
 and j_3asize = walnpln-J_3AKORDX and LGORT = stklocas
 and J_4KSCAT = zso.
 zmatn = walnpln-plnbez.
 zsale = walnpln-KDAUF.
 walnpln-kdauf = zsale.
 walnpln-plnbez = zmatn.
 zcust = walnpln-kunnr.
 walnpln-kunnr = zcust.
 select single bezei into walnpln-season from TVV2T where
 kvgr2 = walnpln-kvgr2 and SPRAS = 'E'.
 select single bezei into walnpln-shipmode from T173T where
 vsart = walnpln-vsart and SPRAS = 'E'.
 STRL = strlen( walnpln-j_3akord2 ).
 if strl = 4.
 move walnpln-j_3akord2 to walnpln-j_3akord3.
 clear walnpln-j_3akord2.
 endif.
 move zremk to walnpln-remk.
 MODIFY itablnpln FROM walnpln.
 contot = 0.
 clear itablnp.
 ENDLOOP.
 PERFORM build_fieldcatalog.
 PERFORM build_layout.
 PERFORM display_alv_report.

Hi raja,
Plese go through the suggessitions.
1.avoide the select ...endselect. write the below select
CLEAR IT_ZVPRODDET.
SELECT DISTINCT
 ZVPOD~BUKRS
 ZVPOD~AUFNR
 ZVPOD~OBJNR
 JEST~STAT
 ZVPOD~WERKS
 ZVPOD~ARBPL
 ZVPOD~J_3AKORD2
FROM ZVPOD
INNER JOIN JEST ON ZVPOD~OBJNR = JEST~OBJNR
INTO CORRESPONDING FIELDS TABLE IT_ZVPRODDET
WHERE PLNBEZ IN FGM AND
 ARBPL IN WC AND
 WERKS IN PLANT AND
 SSAVD IN ELDATE AND
 J_3AKORD2 IN CUPS AND
 JEST~INACT NE 'X'.
IF SY-SUBRC = 0.
 SORT TABLE IT_ZVPRODDET.
ENDIF.
2..first of all dont delete a record inside the loop. instead use the Field symobols.
have u obsereved you code in the loop!!!!. wht u r doing..
u r removing the same record which u in the loop..
If u wanto delete the entires with check to stat... then.. why dont u put the STAT field in Wher e condition..? by this you reduce the data base select time..
Now the select query is like the below....
CLEAR IT_ZVPRODDET.
SELECT DISTINCT
 ZVPOD~BUKRS
 ZVPOD~AUFNR
 ZVPOD~OBJNR
 JEST~STAT
 ZVPOD~WERKS
 ZVPOD~ARBPL
 ZVPOD~J_3AKORD2
FROM ZVPOD
INNER JOIN JEST ON ZVPOD~OBJNR = JEST~OBJNR
INTO CORRESPONDING FIELDS TABLE IT_ZVPRODDET
WHERE PLNBEZ IN FGM AND
 ARBPL IN WC AND
 WERKS IN PLANT AND
 SSAVD IN ELDATE AND
 J_3AKORD2 IN CUPS AND
 JEST~INACT NE 'X' AND
 ( STAT <> 'I0045' AND
 STAT <> 'I0045' AND
 STAT <> 'I0009' AND
 STAT <> 'I0012' AND
 STAT <> 'I0046' AND
 STAT <> 'I0076' AND
 STAT <> 'E0003' ).
IF SY-SUBRC = 0.
 SORT TABLE IT_ZVPRODDET.
ENDIF.
3. WHT IS MEANING OF THE SELECT
 CLEAR TJ30T.
SELECT SINGLE TXT04
FROM TJ30T INTO TJ30T-TXT04
WHERE STSMA = 'PRDHOLD' AND
 ESTAT = 'E0003' AND
 TXT04 = 'SCLS' AND
 SPRAS = 'EN'.
IF SY-SUBRC = 0.
 DELETE IT_ZVPRODDET WHERE AUFNR = WA_ZVPRODDET-AUFNR.
ENDIF........ IN WHERE CONDION U R GIven all are constant values right?..
why u need select it inside the loop.. u can write before the SELECT from ZVPOD..
that why first checke this field then go for fur thure selects..
now u r code looks like this....
CLEAR TJ30T.
SELECT SINGLE TXT04
FROM TJ30T INTO TJ30T-TXT04
WHERE STSMA = 'PRDHOLD' AND
 ESTAT = 'E0003' AND
 TXT04 = 'SCLS' AND
 SPRAS = 'EN'.
IF SY-SUBRC = 0.
CLEAR IT_ZVPRODDET.
SELECT DISTINCT
 ZVPOD~BUKRS
 ZVPOD~AUFNR
 ZVPOD~OBJNR
 JEST~STAT
 ZVPOD~WERKS
 ZVPOD~ARBPL
 ZVPOD~J_3AKORD2
 FROM ZVPOD
 INNER JOIN JEST ON ZVPOD~OBJNR = JEST~OBJNR
 INTO CORRESPONDING FIELDS TABLE IT_ZVPRODDET
 WHERE PLNBEZ IN FGM AND
 ARBPL IN WC AND
 WERKS IN PLANT AND
 SSAVD IN ELDATE AND
 J_3AKORD2 IN CUPS AND
 JEST~INACT NE 'X' AND
 JEST~STAT <> 'I0045' AND
 JEST~STAT <> 'I0045' AND
 JEST~STAT <> 'I0009' AND
 JEST~STAT <> 'I0012' AND
 JEST~STAT <> 'I0046' AND
 JEST~STAT <> 'I0076' AND
 JEST~STAT <> 'E0003' ).
 IF SY-SUBRC = 0.
 SORT TABLE IT_ZVPRODDET.
 ENDIF.
ENDIF.
there are so many select inside the loop...... please Delete all of them.... write them be for the loop.......using the FOR ALL ENTRIES.....
THEN LOOP THE TABLE USING THE WHERE CONDITIONS.
Plese write u updated code here again..

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Hi all,
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Regards
vishnu

Alert to IC Agent when the status for the service request is changed

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