Alerts and reminder profiles in IC Web client

Hi all,
We are working on CRM 2007. Can we maintain alert and reminders in the IC Web client.
If yes, where can we maintain them?
I dont see any path in IMG to maintain those settings?
Please give me some inputs on this...
Points will be awarded liberally.
Thanks in advance,
RK

Some more info which I got from one of my raised questions:-
In CRM 2006s and CRM 2007, the Alert Modeler (IMG configuration based on IC events and parameters) has been replaced by the Alert Editor. You can now create re-usable alerts complete with navigation target (hyperlinks), tooltips, and variables.
You access the Alert Editor via the IC_MANAGER business role under the menu option Process Modeling - > (Create) Alert
After you save the alert, you can create a rule using the Rule Modeler to trigger the alert. As mentioned by others, you use the Rule Modeler context "Intent-Driven Interaction".
You need to assign your CRM business role to the Rule Policy Details node of the rule policy. You also need to declare any events you will plan to use in your rule.
When you create a rule, the rule must start with the condition "if current event equals your event". Optionally you can add additiona conditions, such as "if BP status equals..."
In your rule, you use the action "trigger alert" and provide the ID of the alert you created.
As mentioned, in CRM 2006s and CRM 2007, no out of the box default alerts are provided.

Similar Messages

Custom profiles in IC Web client terminate in XSLT error 'unexpected EOF'

Hello,
we've upgraded from CRM 4.0 SP7 to CRM2005 (i.e. CRM 5.0) SP7.
The IC web client is not able to start our custom web client profiles. However, SAP's default profile is OK.
When launching via transaction CRM_IC or SE80 and default.htm, the window opens up, but if we use one of the custom IC Web client profiles, the application won't load correctly. It only displays the logos and the clipboard, then gives the error message:
The runtime repository could not be interpreted. An XSLT transformation error occurred.
Reason: Unexpected end-of-file.
Transformation: BSP_WD_RT_REP_RUNTIME
I've checked the customization, and I find no errors. All function profiles (XML files) from 4.0 have been migrated correctly into 5.0 customization tables.
The custom profile launches our BSP application Z_CRM_IC, which is a copy of the standard BSP with a few controller replacements. The corresponding runtime framework profile calls the repository Z_CRM_IC_RT_REP, which is also a copy of the original.
When I check the repository Z_CRM_IC_RT_REP in SE80, the system displays the error
BSP Application Z_CRM_IC_RT_REP,BSP Page CRM_IC.XM
The included page "CRM_IC_All_Viewsets_wo_BUPA_and_Main.xml" is created in language "ABAP".
However, I don't think that's really an error, because the include merely points to the standard xml file
../CRM_IC_DT_REP/CRM_IC_All_Viewsets_wo_BUPA_and_Main.xml
and when I run a check on that, the workbench finds no errors.
Any idea on how to get the IC Web client up and running again?
Regards,
Arto

Note 880180 seems to help.
After making the suggested changes, I ran into another translation error, but that's a different story...

Alert Creation for CRM 5.0 web client

Hi All,
I want to create an alert after each 2hrs interval from the service complaint creation start time with message " time to call this Mr X" in CRM 5.0 IC webclient for the complaint which are with Staus as 'Open' and 'In Progress' ( not 'Closed').
Please give suggestions and steps for that.
Thanks

Hi Friend,
I am new to CRM WEB CLIENT. I have created crm_ic (IC Webclient) welcome screen. In that screen there are fields to enter data by the customer advisor like Name, Address, Post code and Reference no. etc., All the fields allow me to enter data in the represented text boxes. But Reference no. not allow me to enter anything in it. Can you pls. help why and how to solve it. And also I want to retrieve this in to my crmd_order(Transaction Processing) screen.
Many thanks,
shrik.

PCUI and CIC web client differece?or same?

crm sale module in pcui and sales module in cic web client are same or different..technical and configuration differences
can anyone help me out in this..
thank you,
hun

Hi raj,
thank you for the information.
is there any relation between pcui and other web based applications like internet sales(b2b,b2c e-sales,e-service,e-marketing,,icss) and cic(for call center users) and sap portal(channel partners/b2b-one of the application).
is there any difference between launching crm_ic directly than from launching it from crm_ic. do i do the setting for cic webclient settings in spro or se80. i think bsp applications for cic webclient are done from se80 and the configuration for cic webclient.please tell me if it is not right.
where we will generate the url for this cic webclient and internet sales so that the users can use that url and login from anywehre in the world through internet browser.
thank you,
hun

Difference Betn Web Client & Win Client???

Dear all,
I know the Web Client and Win Client. But i want to know the exact difference between them?
And Why and When We are using Web Client and Win Client and Which type of industries.
If any body have real time documents for using it pls forwad to me.
Can anybody explaing briefly.
Thanks in advance
Jayesh

These are the Main Difference between Web Client And win Client:
1.When it comes to the technology, the WebClient is based on BSP (business server pages), which are generated by the SAP Web Application Server and creates HTML pages so that all the agent needs is a browser. In contrast, the WinClient is basd on ABAP Dynpro technology and requires a installation of a SAPGUI on the agent machine or a terminal server.
2.In the area of multi-channel-integration, WebClient currently uses the ICI/BCB interface whereas IC WinClient uses SAPphone. Customers that have a SAPphone based integration up and running will be able to reuse this integration with IC WebClient. ICI/BCB based integration will be made available for IC WinClient customers with the 2005 CRM release.
3.One important difference is the general approach towards UI design. In the WebClient you will find specialized, optimized user interfaces for a specfic subset of business processes. The WinClient will let you reuse any business process objects from CRM online.
4.When it comes to integrate into other applications or user interfaces the WebClient can use any people centric UI (PCC UI) view (the CRM browser based user interface) or use WebGUI (aka SAPGUI for HTML) for R/3 (or other 4.6C/D basis based onwards systems) to render HTML. WinClient can easily integrate into any other SAPGui based application.
5.ICWEB Client support the auto suggestion of solutions
6.ICWEB Client has the functionality to replace views, add more fields with in the views.
7.Like win Clients web client doesnt support the reminder scripts but it provides the similar functionality with the help of Alerts
Following are the new eddition in web client :
My WorklistTo-do items for an agent (sales and service items, business activities, tasks)
Navigation bar
Browser-type navigation
Real time statistics
Connection to communications infrastructure (e.g., call statistics)  see Managers Portal
Scratch pad
Easy-access note pad integrated with interaction record
Guess it will help you.
Regards,
Animesh

Interactive Reporting Web Client on Apple Mac: Intelligence iServer?

Hi All,
I just installed EPM release 11.1.1.1 along with Interactive Reporting. We were led to believe that Macintosh was supported as long as FireFox was used as a browser. Everything seems to work fine except when I try to create a new Interactive Reporting Web Client document, I get the error message:
Viewing and analysis with Interactive Reporting Web Client is supported in Windows only.
For other platforms, use the Intelligence iServer option: ihtml servlet icon
Contact your system administrator if this option is not available.
I cannot seem to find much information on this "Intelligence iServer". Does this exist and will it let FireFox clients use Interactive Reporting Web Client? Is it an option that can be installed on the server?
Thanks for
any insight.
Randy

Hi,
I have some knowledge about this Intelligence iServer, which I would like to share with you.
In Version 8(HPSu 8.5), Hyperion has 5 servers, which we need to install-
Hyperion Foundation server
Hyperion SQR server
Hyperion SQR iserver
Hyperion Intelligence Server
Hyperion Intelligence iserver
Each server had its own specific work and foundation server was base of all other servers.
Hyperion Intelligence iserver supports the user to access the BQY in ihtml client. It helps user to perform some feature (like drill down-drill up) in html view.
Later Hyperion Came with System 9 and integrated the entire server into a single bundle (internally I don't know what happened).
This EPM 111.1.1 is Hyperion System 9.5 only.
I would like to advice you to log this case to Oracle support (metalink3) and ask more information about this.
It may be that, EPM 11 doesn't support Web Client in Macintosh environment
Thanks & Regards,
Mohit Jain

Error installation oracle Hyperion interactive reporting web client

I can't install the web client through Hyperion workspace v11.
My steps are:
Workspace --> Tool --> Install --> Interactive Reporting Web Client
Then error message is shown: unexpected status 400 (no host matches server name XXXXXX.com) returned on XXXXXX:45000/workspace*/dataaccess/../../InsightInstaller/setup.ini access check
Please check if the server is properly configured.
After I pressed OK, another error message is shown:
unable to launch the installer. Please use the information bar (if available) to install activeX control or check if you have Admin right on this computer.
I am using IIS v5.1.
Can any friends help on this issue?
Is there anything to configure in my IIS? or the version is too old ?
Thank you ~!
Jeff T

The solution to this problem is simple and easy.
Which port are you using to login to workspace for installing the client. I predict its 45000 port.
Try using the 19000 port for logging into the workspace and try installing the IR web client. It works.
Let me know if there are still any issues.

EIC web client

Hi
i have installed SAP ECC 6.0 and wants to use EIC web client. can any one tell how to enable or use EIC web client?
when i am using Transaction code HREIC then system shows another window where after login through SAP login system gives time out message.
kindly help
regards
Mohit

There is a bunch of configuration that is required which you can access using the IMG. It is to much to detail in this forum but should be pretty straightforward if you go through the IMG.
I would also check out www.eicexperts.com as they have participated in several implementation and have some valuable information on their website.

Adding new search field in IC web client

Hi experts,
I need to add two search fields search term1 and search term2 in IC web client for the view 'search for Employees' as that is present in GUI with transaction BP.Please send me step by step details how to do that.
Thanks in advance
Koustav

Hi Koustav,
If you have added an append to the BuilEmpSearch BOL object, than the parameters are added to the query_service automaticaly.
Here is an example of the eh_OnSearch method for the search on business partners. (B2C scenario). The principle is the same. You can add you pre-search checks here. Don't fire the query before all required data is in the query_search object. (standard all parameters from the BuilEmpSearch object are in there).
METHOD eh_onsearch .
* 2. Business Partner Search
 lv_wrapper = typed_context->SearchCustomer->get_collection_wrapper( ).
 query_service ?= lv_wrapper->get_current( ).
 lv_country =
 query_service->IF_BOL_BO_PROPERTY_ACCESS~GET_PROPERTY_AS_STRING( 'COUNTRY' ).
 IF NOT lv_country IS INITIAL.
 CALL METHOD query_service->if_bol_bo_property_access~set_property
 EXPORTING
 iv_attr_name = 'COUNTRY_FOR_TEL'
 iv_value = lv_country.
 ENDIF.
* MVNI(EX00885)21022006: Begin of Insert
 lv_firstname =
 query_service->IF_BOL_BO_PROPERTY_ACCESS~GET_PROPERTY_AS_STRING( 'MC_NAME2' ).
 lv_lastname =
 query_service->IF_BOL_BO_PROPERTY_ACCESS~GET_PROPERTY_AS_STRING( 'MC_NAME1' ).
 lv_insz =
 query_service->IF_BOL_BO_PROPERTY_ACCESS~GET_PROPERTY_AS_STRING( 'ZZINSZ' ).
 lv_birthdate =
 query_service->IF_BOL_BO_PROPERTY_ACCESS~GET_PROPERTY_AS_STRING( 'ZBIRTHDATE' ).
 replace all occurrences of '.' in lv_insz with ''.
 replace all occurrences of '-' in lv_insz with ''.
 condense lv_insz no-gaps.
* MVNI(EX00885)21022006: End of Insert
* check customizing for role
 IF NOT ls_profile-customer_role IS INITIAL.
 CALL METHOD query_service->if_bol_bo_property_access~set_property
 EXPORTING
 iv_attr_name = 'ROLE'
 iv_value = ls_profile-customer_role.
 ENDIF.
* limit search to maximum number of hits.
 CALL METHOD query_service->if_bol_bo_property_access~set_property
 EXPORTING
 iv_attr_name = 'MAX_HIT'
 iv_value = lv_bupacontroller->max_hits.
* fire query
 TRY.
 bo_col ?= query_service->get_query_result( ).
 CATCH cx_sy_ref_is_initial.
 ENDTRY.
 entity_col ?= bo_col.
* set result into context
typed_context->customers->set_collection( entity_col ).
* navigate
IF entity_col->if_bol_bo_col~size( ) EQ 1.
 op_showbupa( ).
ELSEIF entity_col->if_bol_bo_col~size( ) GT 1.
 op_listcustomers( ).
 if entity_col->if_bol_bo_col~size( ) eq lv_bupacontroller->max_hits.
 lv_msgsrv = cl_bsp_wd_message_service=>get_instance( ).
 lv_max_hit = lv_bupacontroller->MAX_HITS .
 lv_msgsrv->add_message( iv_msg_type = 'I'
 iv_msg_id = 'CRM_IC_APPL_UI_BPID'
 iv_msg_number = '009'
 IV_MSG_V1 = lv_max_hit ).
 endif.
ELSE.
 lv_msgsrv = cl_bsp_wd_message_service=>get_instance( ).
 lv_msgsrv->add_message( iv_msg_type = 'I'
 iv_msg_id = 'CRM_IC_APPL_UI_BPID'
 iv_msg_number = '011' ).
* clear result list
 view_manager->navigate(
 SOURCE_REP_VIEW = rep_view
 OUTBOUND_PLUG = 'showEmpty' ).
ENDIF.
ENDMETHOD.
In the class CL_BUIL_EMP (which has the superclass CL_BUIL_HEADER) you need to do a repair (changing of a standard SAP class) of method get_result_table.
What I have done is I've read the parameters that were added (automatically) to the query_service and added them to my FM to do the search.
You also need to take a copy of the BUPA_SEARCH_2 FM and add the parameters as importing parameters. Now you can add your search logic to the FM.
Here is the coding of the GET_RESULTS_TABLE:
METHOD get_result_table.
* CHANGES BY MVNI ON 03/07/2007.
* MARKER: MVNI(EX00885)03072007
* REASON: SPAU Upgrade 5.0.
* CHANGES BY MVNI ON 12/02/2008.
* MARKER: MVNI(EX00885)12022008
* REASON: CLM
DATA: ls_header_search TYPE crmst_header_search_buil,
 lv_mc_name1 TYPE bu_mcname1,
 lv_mc_name2 TYPE bu_mcname2,
 ls_address TYPE bupa_addr_search,
 ls_fax_data TYPE bapibus1006_fax_data,
 lt_return TYPE TABLE OF bapiret2,
 lv_xaddrversion TYPE abap_bool,
 lv_no_hits TYPE i.
DATA: lt_but100 TYPE TABLE OF but100.
DATA: lv_role_category TYPE bu_role.
FIELD-SYMBOLS: <fs_result> LIKE LINE OF et_bupa_search_result.
* MVNI(EX00885)03072007: Begin of Insert
DATA: iv_birthdate TYPE bu_birthdt,
 iv_insz TYPE ZBU_00000000,
 lv_insz(15) TYPE c,
 lv_bednr(15) TYPE c,
 lv_vestnr(15) TYPE c,
 ls_parameters TYPE crmt_name_value_pair.
* MVNI(EX00885)03072007: End of Insert
* MVNI(EX00885)03072007: Begin of Insert
CONSTANTS: C_IDENTIFICATIONTYPE TYPE BU_ID_TYPE VALUE 'ZINSZ'.
* MVNI(EX00885)03072007: End of Insert
* define structure we use for input parameters
MOVE-CORRESPONDING is_parameters TO ls_header_search.
MOVE-CORRESPONDING is_parameters TO ls_address.
MOVE-CORRESPONDING is_parameters TO ls_fax_data.
IF ls_header_search-fax IS NOT INITIAL.
 IF ls_fax_data-country_for_fax IS NOT INITIAL.
 ls_fax_data-fax_no = ls_header_search-fax.
 ELSE.
 ls_fax_data-fax_no = ls_header_search-fax.
 ls_fax_data-country_for_fax = ls_header_search-country.
 ENDIF.
ENDIF.
lv_mc_name1 = ls_header_search-mc_name1.
lv_mc_name2 = ls_header_search-mc_name2.
** MVNI(EX00885)03072007: Begin of Replace
* LOOP AT is_parameters INTO ls_parameters.
* ENDLOOP.
* ls_parameters-name = 'BIRTHDATE'.
* MOVE ls_parameters-value TO iv_birthdate.
* ELSEIF ls_parameters-name = 'ZZINSZ'.
* MOVE ls_parameters-value TO iv_insz.
* endif.
* Remove all allowed non-digits
 lv_insz = ls_header_search-zzinsz.
 replace all occurrences of '.' in lv_insz with space.
 replace all occurrences of '-' in lv_insz with space.
 condense lv_insz no-gaps.
 ls_header_search-zzinsz = lv_insz.
* MVNI(EX00885)03072007: End of Replace
* MVNI(EX00885)12022008: Begin of insert
 lv_bednr = ls_header_search-zzbednr.
 replace all occurrences of '.' in lv_bednr with space.
 replace all occurrences of '-' in lv_bednr with space.
 condense lv_bednr no-gaps.
 ls_header_search-zzbednr = lv_bednr.
 lv_vestnr = ls_header_search-zzvestnr.
 replace all occurrences of '.' in lv_vestnr with space.
 replace all occurrences of '-' in lv_vestnr with space.
 condense lv_vestnr no-gaps.
 ls_header_search-zzvestnr = lv_vestnr.
* MVNI(EX00885)12022008: End of insert
* check if international address versions are active:
IF address_version_id IS INITIAL.
 CALL METHOD check_for_int_add_versions( ).
ENDIF.
* check for customizing in IC WebClient
IF ls_header_search-no_trex IS INITIAL.
 ls_header_search-no_trex = cl_crm_buil_services=>check_for_trex( ).
ENDIF.
CLASS crm_saf_get_settings DEFINITION LOAD.
IF NOT address_version_id IS INITIAL.
 lv_xaddrversion = abap_true.
ENDIF.
* Optimization for combined search, Refer note 962864
IF ls_address-country IS NOT INITIAL
 AND ls_address-city1 IS INITIAL
 AND ls_address-post_code1 IS INITIAL
 AND ls_address-region IS INITIAL
 AND ls_address-street IS INITIAL
 AND ls_address-house_num1 IS INITIAL.
 IF ls_header_search-telephone IS NOT INITIAL OR
 ls_header_search-email IS NOT INITIAL.
 CLEAR ls_address-country.
 ENDIF.
 IF ls_header_search-email IS NOT INITIAL.
 CLEAR ls_header_search-country_for_tel.
 ENDIF.
 IF ls_fax_data-fax_no IS INITIAL.
 CLEAR ls_fax_data-country_for_fax.
 ENDIF.
ENDIF.
* MVNI(EX00885)03072007: Begin of Replace
* CALL FUNCTION 'TREX_BUPA_SEARCH'
* EXPORTING
* iv_application = crm_saf_get_settings=>gc_app_name_bp
* iv_telephone = ls_header_search-telephone
* iv_email = ls_header_search-email
* iv_url = ls_header_search-url
* is_address = ls_address
* iv_mc_name1 = lv_mc_name1
* iv_mc_name2 = lv_mc_name2
* iv_fax_data = ls_fax_data
* iv_partner = ls_header_search-partner
* iv_partnerrole = ls_header_search-role
* iv_country_for_tel = ls_header_search-country_for_tel
* iv_category = ls_header_search-category
* iv_max_partners = ls_header_search-max_hit
* iv_xaddrversion = lv_xaddrversion
* iv_not_trex = ls_header_search-no_trex
* TABLES
* et_search_result = et_bupa_search_result
* et_return = lt_return.
* MVNI(EX00885)12022008: Begin of insert
 CALL FUNCTION 'ZBUPA_SEARCH_2'
 EXPORTING
 IV_TELEPHONE = ls_header_search-telephone
 IV_EMAIL = ls_header_search-email
 IV_URL = ls_header_search-url
 IS_ADDRESS = ls_address
 IV_MC_NAME1 = lv_mc_name1
 IV_MC_NAME2 = lv_mc_name2
 IV_PARTNER = ls_header_search-partner
 IV_PARTNERROLE = ls_header_search-role
* IV_X_ALL_PARTNERROLES =
* IV_PARTNERROLE =
* IV_SORT1 =
* IV_SORT2 =
* IV_COUNTRY_FOR_TEL =
* IV_CATEGORY =
 IV_FAX_DATA = ls_fax_data
 IV_XADDRVERSION = lv_xaddrversion
 IV_MAX_PARTNERS = ls_header_search-max_hit
* IV_NATION_VERS =
* IV_OLD_ROLE_PROCESS =
* IV_NO_SEARCH_FOR_CONTP =
* IV_VALID_DATE = SY-DATLO
* IV_TIME_INDEPENDENT =
 IV_RRNR = ls_header_search-zzinsz
 IV_BIRTHDATE = ls_header_search-zbirthdate
 IV_BEDNR = ls_header_search-zzbednr
 IV_VESTNR = ls_header_search-zzvestnr
 TABLES
 ET_SEARCH_RESULT = et_bupa_search_result
 ET_RETURN = lt_return.
* MVNI(EX00885)12022008: End of insert
* MVNI(EX00885)12022008: Begin of delete
* CALL FUNCTION 'ZBUPA_SEARCH'
* EXPORTING
* IV_TELEPHONE = ls_header_search-telephone
* IV_EMAIL = ls_header_search-email
* IV_URL = ls_header_search-url
* IS_ADDRESS = ls_address
* IV_MC_NAME1 = lv_mc_name1
* IV_MC_NAME2 = lv_mc_name2
* IV_PARTNER = ls_header_search-partner
* IV_PARTNERROLE = ls_header_search-role
* IV_SORT1 =
* IV_SORT2 =
* IV_COUNTRY_FOR_TEL =
* IV_CATEGORY =
* IV_FAX_DATA = ls_fax_data
* IV_XADDRVERSION = 'X'
* IV_MAX_PARTNERS = '50'
* IV_NATION_VERS =
* IV_NO_SEARCH_FOR_CONTP =
* IV_BIRTHDATE = ls_header_search-zbirthdate
* IV_INSZ = ls_header_search-zzinsz
* TABLES
* ET_SEARCH_RESULT = et_bupa_search_result
* ET_RETURN = lt_return.
* MVNI(EX00885)03072007: End of Replace
* MVNI(EX00885)12022008: End of delete
IF lt_return IS NOT INITIAL.
* no error handling
ENDIF.
* filter out real employees if role is not 'Employee'
* (and if category is not specified)
IF NOT et_bupa_search_result[] IS INITIAL
 AND ls_header_search-category IS INITIAL
 AND NOT ls_header_search-role IS INITIAL.
* function module has a buffer
 CALL FUNCTION 'BUCP_EMPLOYEE_ROLE_GET'
 IMPORTING
 e_employee_role = lv_role_category.
 IF NOT ls_header_search-role EQ lv_role_category.
 SELECT * FROM but100 INTO TABLE lt_but100
 FOR ALL ENTRIES IN et_bupa_search_result
 WHERE partner = et_bupa_search_result-partner
 ORDER BY PRIMARY KEY.
 LOOP AT et_bupa_search_result ASSIGNING <fs_result>.
 READ TABLE lt_but100 WITH KEY partner = <fs_result>-partner
 TRANSPORTING NO FIELDS
 BINARY SEARCH.
 IF sy-subrc NE 0.
 CONTINUE.
 ENDIF.
 DELETE lt_but100 WHERE partner = <fs_result>-partner
 AND rltyp = lv_role_category.
 READ TABLE lt_but100 WITH KEY partner = <fs_result>-partner
 TRANSPORTING NO FIELDS
 BINARY SEARCH.
 IF sy-subrc NE 0.
 DELETE et_bupa_search_result.
 ENDIF.
 ENDLOOP.
 ENDIF.
ENDIF.
* if TREX is disabled and addressversions are active -> MAX_HIT does not work
* workaround:
DESCRIBE TABLE et_bupa_search_result LINES lv_no_hits.
IF lv_no_hits GT ls_header_search-max_hit.
 ev_max_hits = ls_header_search-max_hit.
ENDIF.
ENDMETHOD.
Hope this helps!
Kind regards,
Micha

Difference between Web Client & Win Client (White Paper)

Subject: Difference between Web Client & Win Client
Dear all,
I know the Web Client and Win Client. But i want to know the exact difference between them? At this moment I am working an importante implementation
PS-CD with CRM and I need to evaluate Web Client and Win Client
Does anyone have a white paper about difference between Web Client and Win Client?
Or other documents related that can help me with these topics
I will real appreciate your support and help
Thanks in advance
Hiram Treviñ

Hi, send a test mail to this ID, [email protected] I shall send the documents.
Regards
Lakshman

Pb: secure desktop with web client citrix

version :
Cisco Secure Desktop Release: 3.1.1.45
VPN Concentrator 3005
client web citrix : 10.1
description :
1) Connexion SSL portal : OK
2) Secure Desktop install OK
3) connect to portal citrix and retreive msi package citrix web client : OK
4) During install msi package error occure.
Idea ???
Can I install msi package in environnent secure desktop ??

Yes, you can install an msi package on secure desktop environment. The problem seems to be with the package you are trying to install or it may be with the msi installer. To confirm this you can disable the cisco secure desktop and then try to install the package. If installation fails with same error the problem may be in the package. Get a different copy of the package and try to install it.

Problem In IC Web Client Profile

Hi Experts,
I m using CRM5.0 for Web Client.I m changing BuPaMoreContactView as maintained in Cook Book CR5.0.
I m following all steps correctly as
1. Run time profile
2. Assign Run Time profile to my own profile
3. Create Org'n --> Position --> User and assign my profile to organization.
Now when i m checking profile assign to my user(By CRM_IC exicution) it is showing profile that is not exist and giving error Activity clipboard profile could not be loaded
Other problem when i m searching Business partner I m geting only two tab that r Account and Address .I am not geting third tab that is Contact Persion. How i will find that in search page.
Please tell me what is the problem and what i need to check
Thanks
Gaurav

Hi Gaurav,
I gor confused with CRM 5.1/5.2 and CRM 2007 profile. You are on CRM 5.0 then you do following things
1) goto tx ppoma_crm
2) on top left under search screen, search for Positions " Sales" and Marketing and Service one by one.
Now assign yourself to each of these positions. ( You might find more than one psoition when you search by above criteria. Ideally you should be able to see position names soemthing like Sales Representative, Marketing Represetative etc . I am not sure what exactly would be the name at your system because ppl might chnage the description of positions.
Now launch UI again and you must be able to see all modules.
Let me know if u still have any issues

Regarrding IC Web Client Profile Assignment

Hi ,
I am learning IC web client actually, in a tutorial i came across something called IC web client profile. i created it successfully. Next they have said to assign it to the user or business partner' s position in organisation management. i don get what this is actullay. Can anybody help me in knowing how to assign the profile. ?
thanks,
selva M.
Edited by: selvakumar mohan on Apr 10, 2008 1:26 PM

hi Selva,
Once you have creted the ICWC profile you will need to assign this profile to either a BP/User or Position or Org unit.
for this go to the trasaction ppoma_crm where you can see you orgnisation setup along with the positions and BP assignements.
Now select position and go on the top to the go to field and then detailed object --.enhanced object descriton and then follow the steps as given above.
Regards
Raj

Authorization for IC Web Client Profile

Dear Guru,
This is the first time I involve in IC Web Client
Project.
I would like to limit IC Web Client Profile. What is authorization object which I have to limit ?
Beside that, if users miss authorization in the web screen, what is user have to do ( in R3 we can order user to run /nsu53 or I run ST01 to trace ) ?
Pls advice.
Thanks,
SUGANDI

You can use SAP delivered roles
SAP_PCC_IC_AGENT
SAP_PCC_IC_MANAGER
SAP_PCC_CAMPAIGN_MANAGER.
Each of these roles have access to Interaction Center BSP application 'CRM_IC' as well as other PCUI applications used in IC Web Client.
Authorization object for BSP applications is 'BSP_APPL'.
Talk to your security person and ask him to assign these roles to the user who are going to use the application.
You can even customize these roles.
Thanks,
Thirumala.

Web client and desktop client not available for Interactive reporting 11.1.2.2

Hi team,
Currnetly we are usning EPM 11.1.2.2 , we are trying to install and configure
Interactive reporting in Linux 64 bit system.
we are few questions jotted below:
Interactive reporting studio client & Interactive reporting Dashboard Development Studio client are disabled.
post installation we are not able to see IR Client folder in <EPM HOME> location.
while launching workspace we are not able to see the WEB Client Interactive reporting under TOOLS-->INSTALL.
we read in a blog, which states it Interactive reporting needs a license. whether it needs any special License for using it?
we downloaded the Entire Dump of EPMS 11.1.2.2 from Oracle Edelivery website.
Kindly let us know we are missing any where?
we are strucked at this point.
Regards
Chinu

If you want the 11.1.2.0 assemblies you will need to contact Oracle as they have been removed from edelivery.
Cheers
John
http://john-goodwin.blogspot.com/

Alerts and reminder profiles in IC Web client

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