Alerts for Leads

Question

Hello,
I need to create alerts for lead creations. When I create a Lead I distribute it for a employee responsible, and these employee responsible should receive an alert in his Alerts Home Page.
I've created an alert category in T-Code: ALRTCATDEF, and also an  Action Profile in T-code: CRMC_ACTION_DEF.
In Alert category I added the role SAP_BC_ALM_ALERT_USER in "Subscription Authorization".
I also added the role SAP_BC_ALM_ALERT_USER to each user, and assigned the alerts in the work list.
Doing this, when I create a lead to one specific employee responsible, every employee that have the role SAP_BC_ALM_ALERT_USER assigned will reseive the alert for the created lead.
How can I restrict the alert for the lead employee responsible?
Regards & Thanks,
Susana Morgado

Answer 1

I would first try to use the action condition technique (scheduling and start conditions) in order to only process the action if the context is correct (so for instance when a certain status is reached).
If this is not possible (for instance because you don't know what has changed when using condition technique), you can see what the action actually does (in abap), and use this code to build a custom function which you can assign in for instance CRMV_EVENT.
More information on the use of CRMV_EVENT can be found [here|http://sapcrmweblog.blogspot.com/2011/08/adding-functions-to-events-using.html].
Hope this helps.
Regards,
Pieter Rijlaarsdam