Alerts in CRM 2007

I'm wondering if anyone has worked with the alerts much in CRM 2007. I was able to successfully set up an alert and rule policy assigned to a business role so as to see the alert in ic web client upon confirming a business partner.
1). We have a multi-client dev system, qa, prod systems etc. and I can see that you can transport the alerts via t-code CRMD_IC_TRANS_ALERT. What about the actual rule policy that I created in IC_MANAGER role? I do not see a way to transport this. Must I manually recreate the rules in all my systems and clients? Our alerts are static, and it is important they remain in synch through out our landscape.
2). Anyone have any luck with changing colors of the alerts either with foreground or background color? Our business desires the alerts to stand out more from the other text.
Thanks,
Pam Crissman

Hi Pam,
To answer the first part of your question:
1) Use the report CRM_RULE_TRANS to transport rules from one system to another.
2) I havent used much of the alert functionality in terms of changing the look and feel but will get back to you soon.
Reward points if it helps,
Thanks,
Anand

Similar Messages

IC Alerts in CRM 2007

Hi All,
Im trying to create an alert in CRM 2007. Im not familiar with Rule Modeler to assign the alert so what I did is to use rule-based alerts (same as what we have in CRM5.0). Ive already added the event name to event repository CRM_IC_EVENT. It is triggering the alert class that Ive done but no alert being displayed in IC. Im not sure if we missed activating some ICF node or if this java version problem. Please enlighten me on how to proceed with this and if there's another option on creating an alert.
Thank you so much for any input that you can provide.
Joan

Hi Gert
Thanks for the reply. Would you be kind enough to give me details/steps on how to raise an alert using rule modeler? That would be very helpful.
Thanks so much.
Joan

CRM 4.0 alerts in CRM 2007

We had configured a number of alerts in CRM 4.0. We have recently upgrade our system to CRM 2007 and these alerts no longer work in the CRM 2007 web IC. is there a conversion process or do these need to be recreated from scratch? Any documentation on this topic?
I look forward to your response on this issue.
Regards
Eddie

Hello Eddie,
Yes, in general alerts, interactive scripts, navlinks, and other items need to be recreated in when moving from CRM 2005 (or lower) to CRM 2006s/CRM 2007 or higher. In the case of the alerts, the old XML based alerts (used in CRM 4.0) and the newer IMG configuration based alerts (CRM 5.0) are both replaced by a new BSP-based tool called the Alert Editor -- which is available in the IC Manager busines role. The new alerts use the new target ID navigation concept, which is part of the reason the old alerts don't work anymore (for alerts which contain navigation links).
Warm regards,
John

How to use custom defined Alerts of 5.0 system in CRM 2007

Hi there,
does any body know how to modify the custrom alerts that are there in CRM 5.0 version into CRM 2007 version. If so, please advice me.
Thanks,
Sreekanth
Edited by: Sreekantha Gorla on Feb 22, 2008 4:40 PM
Edited by: Sreekantha Gorla on Feb 22, 2008 4:45 PM

Hi
It appears that you are using winClient and based on what I read I figure you're almost there, but you must still update the CIC Framework accessed via the following transaction, CRMC_CIC_FW_MAINTAIN . In order to complete the settings you must add the alert modeler component ID to the Hidden Framework. Finally, since you create a custom class you must
assign that class to your defined meta model. Scroll all the way to the bottom under the Function section and add your class to this list. See example below.
</function>
<crbcomp>cl_crm_cic_crb_ia_scripting</crbcomp>
<crbcomp>cl_crm_cic_crb_am_test</crbcomp>
<crbcomp>cl_crm_cic_crb_wsm</crbcomp>
<crbcomp>cl_crm_cic_crb_1o_maintain</crbcomp>
<crbcomp>cl_crm_cic_crb_ib_nav</crbcomp>
<crbcomp>cl_crm_cic_crb_locator</crbcomp>
<crbcomp>ZCLASSNAME</crbcomp>
</content>
Regards
Manohar

Partial display of large Alert message - SAP CRM 2007.

Hi,
I am using SAP CRM 2007.
I created a simple alert with 150 char message in IC which will be triggered on confirmation of an account.
The alert gets displayed on the IC agent screen but he can only see partial message of the alert.
Only the message that can come in the first line gets displayed. There is no option to scroll to see the remaining message.
Please suggest how can user see the complete alert message. Can the alert text area be controlled by some customization?
Regards,
Akanksha

Hi Antonio.
I'm wondering if/how you resolved this issue. I am currently facing the same problem on an upgrade to EHP1 for CRM 7.
Thanks,
//Eric
Edited by: Eric Roholt on Sep 9, 2011 9:03 PM

Alerts for Marketing Attributes in CRM 2007

Hi
We are using CRM 2007 and we have marketing attributes maintained on the Sold-to party business partner. We want this marketing attribute to be displayed in the interaction center when the agent confirms the account.
How to configure Alerts (Intent Driven Interaction) for marketing attributes.
Thanks and Regards
Rupesh Patil

Moved to CRM - Interaction Center Forum

Disp+work.EXE stopped when installing NW07 for CRM 2007 on Maxdb Windows

Hi,
I am installing NW07 for CRM 2007 on Maxdb 7.7 and Windows 2004 64bit.
The installer cannot start the dispatcher on step 32. The dispatcher starts with green and is running a while but Dialog queue is standstill. After few secodes the dispatcher changes to yellow as become disp+work.EXE stopped.
Any advice? I have checked the RAM and log sizes etc and they seem to be ok. Database is running ok.
System cannot connect the database?
Here is dev_w0 file contets:
trc file: "dev_disp", trc level: 1, release: "700"
sysno      01
sid        XCR
systemid   562 (PC with Windows NT)
relno      7000
patchlevel 0
patchno    144
intno      20050900
make:      multithreaded, Unicode, 64 bit, optimized
pid        2260
Sun Nov 16 16:56:01 2008
kernel runs with dp version 232000(ext=109000) (@(#) DPLIB-INT-VERSION-232000-UC)
length of sys_adm_ext is 576 bytes
SWITCH TRC-HIDE on ***
***LOG Q00=> DpSapEnvInit, DPStart (01 2260) [dpxxdisp.c   1243]
     shared lib "dw_xml.dll" version 144 successfully loaded
     shared lib "dw_xtc.dll" version 144 successfully loaded
     shared lib "dw_stl.dll" version 144 successfully loaded
     shared lib "dw_gui.dll" version 144 successfully loaded
     shared lib "dw_mdm.dll" version 144 successfully loaded
rdisp/softcancel_sequence : -> 0,5,-1
use internal message server connection to port 3901
Sun Nov 16 16:56:06 2008
WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 4 seconds
***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 5371]
MtxInit: 30000 0 0
DpSysAdmExtInit: ABAP is active
DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
DpIPCInit2: start server >ESITV016LAB_XCR_01                      <
DpShMCreate: sizeof(wp_adm)          25168     (1480)
DpShMCreate: sizeof(tm_adm)          5652128     (28120)
DpShMCreate: sizeof(wp_ca_adm)          24000     (80)
DpShMCreate: sizeof(appc_ca_adm)     8000     (80)
DpCommTableSize: max/headSize/ftSize/tableSize=500/16/552064/552080
DpShMCreate: sizeof(comm_adm)          552080     (1088)
DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
DpShMCreate: sizeof(slock_adm)          0     (104)
DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
DpShMCreate: sizeof(file_adm)          0     (72)
DpShMCreate: sizeof(vmc_adm)          0     (1864)
DpShMCreate: sizeof(wall_adm)          (41664/36752/64/192)
DpShMCreate: sizeof(gw_adm)     48
DpShMCreate: SHM_DP_ADM_KEY          (addr: 000000000EE70050, size: 6348592)
DpShMCreate: allocated sys_adm at 000000000EE70050
DpShMCreate: allocated wp_adm at 000000000EE72150
DpShMCreate: allocated tm_adm_list at 000000000EE783A0
DpShMCreate: allocated tm_adm at 000000000EE78400
DpShMCreate: allocated wp_ca_adm at 000000000F3DC2A0
DpShMCreate: allocated appc_ca_adm at 000000000F3E2060
DpShMCreate: allocated comm_adm at 000000000F3E3FA0
DpShMCreate: system runs without slock table
DpShMCreate: system runs without file table
DpShMCreate: allocated vmc_adm_list at 000000000F46AC30
DpShMCreate: allocated gw_adm at 000000000F46ACB0
DpShMCreate: system runs without vmc_adm
DpShMCreate: allocated ca_info at 000000000F46ACE0
DpShMCreate: allocated wall_adm at 000000000F46ACF0
MBUF state OFF
DpCommInitTable: init table for 500 entries
ThTaskStatus: rdisp/reset_online_during_debug 0
EmInit: MmSetImplementation( 2 ).
MM global diagnostic options set: 0
<ES> client 0 initializing ....
<ES> InitFreeList
<ES> block size is 4096 kByte.
Using implementation view
<EsNT> Using memory model view.
<EsNT> Memory Reset disabled as NT default
<ES> 127 blocks reserved for free list.
ES initialized.
Sun Nov 16 16:56:07 2008
rdisp/http_min_wait_dia_wp : 1 -> 1
***LOG CPS=> DpLoopInit, ICU ( 3.0 3.0 4.0.1) [dpxxdisp.c   1633]
***LOG Q0K=> DpMsAttach, mscon ( ESITV016LAB) [dpxxdisp.c   11822]
DpStartStopMsg: send start message (myname is >ESITV016LAB_XCR_01                      <)
DpStartStopMsg: start msg sent
CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
CCMS: Initalizing shared memory of size 60000000 for monitoring segment.
CCMS: start to initalize 3.X shared alert area (first segment).
DpMsgAdmin: Set release to 7000, patchlevel 0
MBUF state PREPARED
MBUF component UP
DpMBufHwIdSet: set Hardware-ID
***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c   1050]
DpMsgAdmin: Set patchno for this platform to 144
Release check o.K.
Sun Nov 16 16:56:47 2008
ERROR => DpHdlDeadWp: W0 (pid 1608) died [dpxxdisp.c   14532]
ERROR => DpHdlDeadWp: W1 (pid 3940) died [dpxxdisp.c   14532]
ERROR => DpHdlDeadWp: W2 (pid 636) died [dpxxdisp.c   14532]
ERROR => DpHdlDeadWp: W3 (pid 3484) died [dpxxdisp.c   14532]
ERROR => DpHdlDeadWp: W4 (pid 3504) died [dpxxdisp.c   14532]
ERROR => DpHdlDeadWp: W5 (pid 1108) died [dpxxdisp.c   14532]
ERROR => DpHdlDeadWp: W6 (pid 3512) died [dpxxdisp.c   14532]
ERROR => DpHdlDeadWp: W7 (pid 3592) died [dpxxdisp.c   14532]
ERROR => DpHdlDeadWp: W8 (pid 3616) died [dpxxdisp.c   14532]
ERROR => DpHdlDeadWp: W9 (pid 3608) died [dpxxdisp.c   14532]
my types changed after wp death/restart 0xbf --> 0xbe
ERROR => DpHdlDeadWp: W10 (pid 3368) died [dpxxdisp.c   14532]
my types changed after wp death/restart 0xbe --> 0xbc
ERROR => DpHdlDeadWp: W11 (pid 1388) died [dpxxdisp.c   14532]
my types changed after wp death/restart 0xbc --> 0xb8
ERROR => DpHdlDeadWp: W12 (pid 3276) died [dpxxdisp.c   14532]
ERROR => DpHdlDeadWp: W13 (pid 1256) died [dpxxdisp.c   14532]
ERROR => DpHdlDeadWp: W14 (pid 3400) died [dpxxdisp.c   14532]
my types changed after wp death/restart 0xb8 --> 0xb0
ERROR => DpHdlDeadWp: W15 (pid 2376) died [dpxxdisp.c   14532]
my types changed after wp death/restart 0xb0 --> 0xa0
ERROR => DpHdlDeadWp: W16 (pid 3032) died [dpxxdisp.c   14532]
my types changed after wp death/restart 0xa0 --> 0x80
DP_FATAL_ERROR => DpWPCheck: no more work processes
DISPATCHER EMERGENCY SHUTDOWN ***
increase tracelevel of WPs
NiWait: sleep (10000ms) ...
NiISelect: timeout 10000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:56:57 2008
NiISelect: TIMEOUT occured (10000ms)
dump system status
Workprocess Table (long)               Sun Nov 16 14:56:57 2008
========================
No Ty. Pid      Status Cause Start Err Sem CPU    Time Program          Cl User         Action                    Table
0 DIA     1608 Ended         no      1   0        0
1 DIA     3940 Ended         no      1   0        0
2 DIA      636 Ended         no      1   0        0
3 DIA     3484 Ended         no      1   0        0
4 DIA     3504 Ended         no      1   0        0
5 DIA     1108 Ended         no      1   0        0
6 DIA     3512 Ended         no      1   0        0
7 DIA     3592 Ended         no      1   0        0
8 DIA     3616 Ended         no      1   0        0
9 DIA     3608 Ended         no      1   0        0
10 UPD     3368 Ended         no      1   0        0
11 ENQ     1388 Ended         no      1   0        0
12 BTC     3276 Ended         no      1   0        0
13 BTC     1256 Ended         no      1   0        0
14 BTC     3400 Ended         no      1   0        0
15 SPO     2376 Ended         no      1   0        0
16 UP2     3032 Ended         no      1   0        0
Dispatcher Queue Statistics               Sun Nov 16 14:56:57 2008
===========================
--------++++--
+
Typ
now
high
max
writes
reads
--------++++--
+
NOWP
0
2
2000
6
6
--------++++--
+
DIA
5
5
2000
5
0
--------++++--
+
UPD
0
0
2000
0
0
--------++++--
+
ENQ
0
0
2000
0
0
--------++++--
+
BTC
0
0
2000
0
0
--------++++--
+
SPO
0
0
2000
0
0
--------++++--
+
UP2
0
0
2000
0
0
--------++++--
+
max_rq_id          12
wake_evt_udp_now     0
wake events           total     8, udp     7 ( 87%), shm     1 ( 12%)
since last update     total     8, udp     7 ( 87%), shm     1 ( 12%)
Dump of tm_adm structure:               Sun Nov 16 14:56:57 2008
=========================
Term    uid man user    term   lastop mod wp ta   a/i (modes)
Workprocess Comm. Area Blocks               Sun Nov 16 14:56:57 2008
=============================
Slots: 300, Used: 1, Max: 0
--------++--
+
id
owner
pid
eyecatcher
--------++--
+
0
DISPATCHER
-1
WPCAAD000
NiWait: sleep (5000ms) ...
NiISelect: timeout 5000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:02 2008
NiISelect: TIMEOUT occured (5000ms)
DpHalt: shutdown server >ESITV016LAB_XCR_01                      < (normal)
DpJ2eeDisableRestart
DpModState: buffer in state MBUF_PREPARED
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIModState: change state to SHUTDOWN
DpModState: change server state from STARTING to SHUTDOWN
Switch off Shared memory profiling
ShmProtect( 57, 3 )
ShmProtect(SHM_PROFILE, SHM_PROT_RW
ShmProtect( 57, 1 )
ShmProtect(SHM_PROFILE, SHM_PROT_RD
DpWakeUpWps: wake up all wp's
Stop work processes
Stop gateway
killing process (4076) (SOFT_KILL)
Stop icman
killing process (3800) (SOFT_KILL)
Terminate gui connections
wait for end of work processes
wait for end of gateway
[DpProcDied] Process lives (PID:4076 HANDLE:388)
waiting for termination of gateway ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:03 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process died (PID:4076 HANDLE:388)
wait for end of icman
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:04 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:05 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:06 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:07 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:08 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:09 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:10 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:11 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:12 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:13 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:14 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process died (PID:3800 HANDLE:396)
DpStartStopMsg: send stop message (myname is >ESITV016LAB_XCR_01                      <)
NiIMyHostName: hostname = 'ESITV016LAB'
AdGetSelfIdentRecord: >                                                                           <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 4 (AD_STARTSTOP), ser 0, ex 0, errno 0
DpConvertRequest: net size = 189 bytes
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=562,pac=1,MESG_IO)
MsINiWrite: sent 562 bytes
send msg (len 110+452) to name                    -, type 4, key -
DpStartStopMsg: stop msg sent
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
NiIRead: read for hdl 2 timed out (0ms)
DpHalt: no more messages from the message server
DpHalt: send keepalive to synchronize with the message server
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=114,pac=1,MESG_IO)
MsINiWrite: sent 114 bytes
send msg (len 110+4) to name           MSG_SERVER, type 0, key -
MsSndName: MS_NOOP ok
Send 4 bytes to MSG_SERVER
NiIRead: hdl 2 recv would block (errno=EAGAIN)
NiIPeek: peek successful for hdl 2 (r)
NiIRead: hdl 2 received data (rcd=114,pac=1,MESG_IO)
NiBufIIn: NIBUF len=114
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 114 bytes
MSG received, len 110+4, flag 3, from MSG_SERVER          , typ 0, key -
Received 4 bytes from MSG_SERVER
Received opcode MS_NOOP from msg_server, reply MSOP_OK
MsOpReceive: ok
MsSendKeepalive : keepalive sent to message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
Sun Nov 16 16:57:15 2008
NiIPeek: peek for hdl 2 timed out (r; 1000ms)
NiIRead: read for hdl 2 timed out (1000ms)
DpHalt: no more messages from the message server
DpHalt: sync with message server o.k.
detach from message server
***LOG Q0M=> DpMsDetach, ms_detach () [dpxxdisp.c   12168]
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIDetach: send logout to msg_server
MsIDetach: call exit function
DpMsShutdownHook called
NiBufISelUpdate: new MODE -- (r-) for hdl 2 in set0
SiSelNSet: set events of sock 312 to: ---
NiBufISelRemove: remove hdl 2 from set0
SiSelNRemove: removed sock 312 (pos=2)
SiSelNRemove: removed sock 312
NiSelIRemove: removed hdl 2
MBUF state OFF
AdGetSelfIdentRecord: >                                                                           <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
blks_in_queue/wp_ca_blk_no/wp_max_no = 1/300/17
LOCK WP ca_blk 1
make DISP owner of wp_ca_blk 1
DpRqPutIntoQueue: put request into queue (reqtype 1, prio LOW, rq_id 15)
MBUF component DOWN
NiICloseHandle: shutdown and close hdl 2 / sock 312
NiBufIClose: clear extension for hdl 2
MsIDetach: detach MS-system
cleanup EM
EsCleanup ....
EmCleanup() -> 0
Es2Cleanup: Cleanup ES2
***LOG Q05=> DpHalt, DPStop ( 2260) [dpxxdisp.c   10421]
Good Bye .....
BR,
Kari

Hi,
here is the right log content:
trc file: "dev_w0", trc level: 1, release: "700"
ACTIVE TRACE LEVEL           1
ACTIVE TRACE COMPONENTS      all, MJ
B
B Mon Nov 17 10:24:39 2008
B create_con (con_name=R/3)
B *** ERROR => Invalid profile parameter dbms/type (or environment variable dbms_type) = <undef>, cannot load DB library
[dbcon.c      4537]
M sysno      01
M sid        XCR
M systemid   562 (PC with Windows NT)
M relno      7000
M patchlevel 0
M patchno    144
M intno      20050900
M make:      multithreaded, Unicode, 64 bit, optimized
M pid        2184
M
M kernel runs with dp version 232000(ext=109000) (@(#) DPLIB-INT-VERSION-232000-UC)
M length of sys_adm_ext is 576 bytes
M ***LOG Q0Q=> tskh_init, WPStart (Workproc 0 2184) [dpxxdisp.c   1305]
I MtxInit: 30000 0 0
M DpSysAdmExtCreate: ABAP is active
M DpSysAdmExtCreate: VMC (JAVA VM in WP) is not active
M
M Mon Nov 17 10:24:40 2008
M DpShMCreate: sizeof(wp_adm)          25168     (1480)
M DpShMCreate: sizeof(tm_adm)          5652128     (28120)
M DpShMCreate: sizeof(wp_ca_adm)          24000     (80)
M DpShMCreate: sizeof(appc_ca_adm)     8000     (80)
M DpCommTableSize: max/headSize/ftSize/tableSize=500/16/552064/552080
M DpShMCreate: sizeof(comm_adm)          552080     (1088)
M DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
M DpShMCreate: sizeof(slock_adm)          0     (104)
M DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
M DpShMCreate: sizeof(file_adm)          0     (72)
M DpShMCreate: sizeof(vmc_adm)          0     (1864)
M DpShMCreate: sizeof(wall_adm)          (41664/36752/64/192)
M DpShMCreate: sizeof(gw_adm)     48
M DpShMCreate: SHM_DP_ADM_KEY          (addr: 0000000010E70050, size: 6348592)
M DpShMCreate: allocated sys_adm at 0000000010E70050
M DpShMCreate: allocated wp_adm at 0000000010E72150
M DpShMCreate: allocated tm_adm_list at 0000000010E783A0
M DpShMCreate: allocated tm_adm at 0000000010E78400
M DpShMCreate: allocated wp_ca_adm at 00000000113DC2A0
M DpShMCreate: allocated appc_ca_adm at 00000000113E2060
M DpShMCreate: allocated comm_adm at 00000000113E3FA0
M DpShMCreate: system runs without slock table
M DpShMCreate: system runs without file table
M DpShMCreate: allocated vmc_adm_list at 000000001146AC30
M DpShMCreate: allocated gw_adm at 000000001146ACB0
M DpShMCreate: system runs without vmc_adm
M DpShMCreate: allocated ca_info at 000000001146ACE0
M DpShMCreate: allocated wall_adm at 000000001146ACF0
M ThTaskStatus: rdisp/reset_online_during_debug 0
X EmInit: MmSetImplementation( 2 ).
X MM global diagnostic options set: 0
X <ES> client 0 initializing ....
X Using implementation view
X <EsNT> Using memory model view.
M <EsNT> Memory Reset disabled as NT default
X ES initialized.
M
M Mon Nov 17 10:24:41 2008
M ThInit: running on host ESITV016LAB
M calling db_connect ...
B create_con (con_name=R/3)
B *** ERROR => Invalid profile parameter dbms/type (or environment variable dbms_type) = <undef>, cannot load DB library
[dbcon.c      4537]
M ***LOG R19=> ThInit, db_connect ( DB-Connect 008192) [thxxhead.c   1440]
M in_ThErrHandle: 1
M *** ERROR => ThInit: db_connect (step 1, th_errno 13, action 3, level 1) [thxxhead.c   10468]
M
M Info for wp 0
M
M    stat = WP_RUN
M    waiting_for = NO_WAITING
M    reqtype = DP_RQ_DIAWP
M    act_reqtype = NO_REQTYPE
M    rq_info = 0
M    tid = -1
M    mode = 255
M    len = -1
M    rq_id = 65535
M    rq_source =
M    last_tid = 0
M    last_mode = 0
M    semaphore = 0
M    act_cs_count = 0
M    csTrack = 0
M    csTrackRwExcl = 0
M    csTrackRwShrd = 0
M    mode_cleaned_counter = 0
M    control_flag = 0
M    int_checked_resource(RFC) = 0
M    ext_checked_resource(RFC) = 0
M    int_checked_resource(HTTP) = 0
M    ext_checked_resource(HTTP) = 0
M    report = >                                        <
M    action = 0
M    tab_name = >                              <
M    attachedVm = no VM
M
M *****************************************************************************
M *
M * LOCATION    SAP-Server ESITV016LAB_XCR_01 on host ESITV016LAB (wp 0)
M * ERROR       ThInit: db_connect
M *
M * TIME        Mon Nov 17 10:24:41 2008
M * RELEASE     700
M * COMPONENT   Taskhandler
M * VERSION     1
M * RC          13
M * MODULE      thxxhead.c
M * LINE        10688
M * COUNTER     1
M *
M *****************************************************************************
M
M PfStatDisconnect: disconnect statistics
M Entering TH_CALLHOOKS
M ThCallHooks: call hook >ThrSaveSPAFields< for event BEFORE_DUMP
M *** ERROR => ThrSaveSPAFields: no valid thr_wpadm [thxxrun1.c   724]
M *** ERROR => ThCallHooks: event handler ThrSaveSPAFields for event BEFORE_DUMP failed [thxxtool3.c 261]
M Entering ThSetStatError
M ThIErrHandle: do not call ThrCoreInfo (no_core_info=0, in_dynp_env=0)
M Entering ThReadDetachMode
M call ThrShutDown (1)...
M ***LOG Q02=> wp_halt, WPStop (Workproc 0 2184) [dpnttool.c   327]
BR,
Kari

CRM 2007 Business Role IC_AGENT not showing the whole screen

Hi,
I set up CRM 2007 successful for a couple of standard roles like TPM_PRO, SALESPRO and SERVICEPRO. The system is working fine. Assigning the business role IC_AGENT is showing me an uncomplete screen. The area for navigation bar, the account info, the alerts and the communication information is blank. Has somebody an idea what is wrong?
Thanks and best wishes,
Andreas

Hi Prasoon,
unfortunatly I cannot help you. It is still not working. Luckly was that CRM 2007 we were just preparing for demonstration. So at the end we showed something different.
But next step what I would do is open an OSS message due to the fact that it is a standard role and it has to work.
Best regards,
Andreas

How to get a Custom View in CRM 2007

Hi,
I have created a new view (SrvTLocation) and I want to replace Service Level Agreements view with the SrvTLocation.
In the old version, I followed this approach to get the location view
1. Add SrvTLocation to the SrvTViewSet under the view area "SrvTActionSLA".
2. Redefine the method "DO_REPLACE_INITIAL_VIEW" of the controller class of "SrvTViewSet", so that it will replace the "SrvTSLA" with "SrvTLocation"
I dont know how to do it in the new system.
Please advice me. I will reward points.
Sreekanth

Hi Sreekanth
Have you checked the new CRM 2007 Cookbook.
I believe it's available from SAP Marketplace. Haven't checked myself but do believe it's there.
Regards
Arden
Reward with points if helpful

Changing the mountain picture in CRM Web UI(CRM 2007)

Hi All,
I am trying to change the mountain pic in crm web ui just below the SAP CRM logo. I am on CRM 2007.
I have already changed the pic in se80 as we do for the company logo in place of the SAP CRM logo.
se80>>BSP Application>>THTMLB_STYLES>>MIMEs>>sap_skins>>default>>styling>>Ishape>>mountain.gif>>right click>>Upload/Download>>Upload and Replace>> xxx.jpg(custom pic)
I have done this DEV client 100 and when I run the scc1 transaction in DEV 200 to bring the changes via the workbench request created in DEV 100, there's an error:
Table SDOKLOREPR is not client-specific
Table SDOKLORIPR is not client-specific
Table SKWF_TRANS is not client-specific
Table SMIMCONT1 is not client-specific
Table SMIMLOIO is not client-specific
Table SMIMLOIOT is not client-specific
Table SMIMLOPR is not client-specific
Table SMIMLORE is not client-specific
Table SMIMLORI is not client-specific
Table SMIMPHF is not client-specific
Table SMIMPHHR is not client-specific
Table SMIMPHIO is not client-specific
Table SMIMPHPR is not client-specific
Table SMIMPHRE is not client-specific
Table SMIMPHRI is not client-specific
Error in object R3TR1 SMIM2 3
Selected tables           :             15
Processed tables          :              0
Storage required (KB) :              0
Program ended with error or warning, return code: W
Runtime (seconds)         :              2
End of processing: 14:11:24
Can you please let me know what's the problem, if I am missing something?
Thanks and Regards
Varun Taneja

Hi Bhushan,
Yes I did check DEV 200 after transporting the request. If I goto se80 in Dev 200 and navigate to the mountain.gif inside the BSP Application and click on the file, I do see my custom picture but the same is not reflected in Web UI. Over there, the mountain still reigns !!!
Any other thing that I need to try?
Regards
Varun

Sap CRM 2007 Security related issue

Hi All,
I am working on SAP CRM 2007 security.
I have scenario, which we are trying to fix.
There are two users A and B.
A is assigned to role X
B is assigned to role y
Business Partner 123 is created for user A
Business Partner 456 is created for user B
These Business Partners are assigned to Authorization Groups.
See below:
1)Authorization Group (LK01) is assigned to Business Partner --123.
2) Authorization Group (LK02) is assigned to Business Partner --456
3) Authorization groups LK01 is assigin to user A in PFCG role X
4) Authorization groups LK02 is assigin to user B in PFCG role Y
a) User A assigned with PFCG role X>Authorization Group (LK01)>BP 123.
b) User B assigned with PFCG role Y>Authorization Group (LK02)>BP 456.
Note:
1) Authorization Groups are assigned to BPs under the Control tab.
2) These Auth Groups are assigned in Authorization Object in PFCG role.
Now, USER 'A' should not be able to work under the BP 456 as this BP is assigned to authorization group LK02.
The issue is when we open the WEB UI and login with user A role X, He can search for the BP 456 assigned to Auth Group LK02.
User A can open the Interaction History and edit the Service Order created using the BP 456.
He can Edit the following in Service Order details:
1) General Data Status (from created to complete), Contact person, Sale Rep name.
2) Organization Data like Sales Office, Sales Org Unit, Distribution Channel
3) Business Partner.
However, one good thing is he cannot edit the Account details like Account ID, House No, Employee Resposible, the message he get is "No authorization to change partner with authorization group" which is a
good thing.
I have tried to be precise, please let me know if you require more information.
Regards,
Dave.

I suggest the following:
Please, check whether the system works if you activate the implementation BUPA_F4_AUGRP.
In addition check the notes 559662, 674869 and 782927. Maybe the notes are already implemented but you can try then the implementation of the BADI (SE19). It should resolve your issue.
I have implemented this Badi solution before, and after activation; the search help ; nor search result list did NOT show any Business partners anymore that had an authorization group I was not allowed to see.
kind regards
Davy Pelssers
SAP CRM/Security consultant

SSO from CRM 2007 to ITS of R/3 4.7.

Hi Experts,
We are using CRM 2007 interaction center.
We have provided some links to R/3 transaction using transaction launcher.
Now we need to implement SSO to the R/3 system.
We are using Standalone ITS 6.20 system to connect to R/3 from Interaction Center.
Please help us with configuration steps for SSO.
Is there any way to achieve this without using PAS?
Systems:CRM 2007.
ITS :ITS 620
R/3 :4.7 EE
Please advice.
Thanks,
Adi.

Dear Tob,
yeah You are right.
I am using R3 4.7 EE (i am using SAP IDES) and It's Server is 6.20.
so this version does not have Internal ITS ?
Are u suggesting me to go for Standalone ITS then ? Pls give me elaborate reply.
If u have any documents for both the ITS , it wud be a great help if u send those to my mail id. [email protected]
regds
Message was edited by: kanth

Installation problem in CRM 2007 Server

Hi All,
Installation of CRM 2007 IDES giving the trouble at importABAP phase. The installation is going on Windows 2003 server 64 bit, on Oracle 10.2.0.1.0 and J2SDK-1.4.2_17..
It finished 17 steps out of 19, 1 failed and 1 is waiting..
I done some changes, still it is directly going to the failed step(old installation). How can i start from 16th phase of importABAP.
Otherwise is there any way to solve this, I tried from <SID>adm account also still it is giving the problem..
Thanks & Regards,
Sridhar.

This is the sapinst.log
INFO 2009-03-05 14:46:30.328
Connection request to guiengine backend by host 192.168.1.124.
INFO 2009-03-05 14:46:38.296
Copied file 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/inifile.xml' to 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/inifile.8.xml'.
INFO 2009-03-05 14:46:38.359
Copied file 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/inifile.xml' to 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/inifile.9.xml'.
INFO 2009-03-05 14:46:40.687
Execute step
Component W2K_ServicePack_Check|ind|ind|ind|ind
Preprocess of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_First_Steps|ind|ind|ind|ind|0|0|W2K_ServicePack_Check|ind|ind|ind|ind|2|0
INFO 2009-03-05 14:46:57.203
Copied file 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/keydb.xml' to 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/keydb.5.xml'.
INFO 2009-03-05 14:46:57.375
Execute step runMigrationMonitor of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0
INFO 2009-03-05 14:47:02.671
Switched to user: crmadm.
INFO 2009-03-05 14:47:02.718
Creating file C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS\import_monitor.java.log.
INFO 2009-03-05 14:47:02.734
Switched to user: crmadm.
INFO 2009-03-05 14:47:02.734
Working directory changed to C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS.
INFO 2009-03-05 14:47:02.750
Output of C:\j2sdk1.4.2_17-x64\bin\java.exe -classpath migmon.jar -showversion com.sap.inst.migmon.imp.ImportMonitor -dbType ORA -importDirs D:\cd1\Export1\EXP1;D:\cd2\Export2\EXP2;D:\cd2\Export2\EXP3;D:\cd2\Export2\EXP4 -installDir "C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS" -orderBy "" -r3loadExe C:\usr\sap\CRM\SYS\exe\uc\NTAMD64\R3load.exe -tskFiles yes -extFiles yes -dbCodepage 4103 -jobNum 3 -monitorTimeout 30 -loadArgs " -stop_on_error" -trace all -sapinst is written to the logfile import_monitor.java.log.
WARNING 2009-03-05 14:47:02.937
Execution of the command "C:\j2sdk1.4.2_17-x64\bin\java.exe -classpath migmon.jar -showversion com.sap.inst.migmon.imp.ImportMonitor -dbType ORA -importDirs D:\cd1\Export1\EXP1;D:\cd2\Export2\EXP2;D:\cd2\Export2\EXP3;D:\cd2\Export2\EXP4 -installDir "C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS" -orderBy "" -r3loadExe C:\usr\sap\CRM\SYS\exe\uc\NTAMD64\R3load.exe -tskFiles yes -extFiles yes -dbCodepage 4103 -jobNum 3 -monitorTimeout 30 -loadArgs " -stop_on_error" -trace all -sapinst" finished with return code 2. Output:
java version "1.4.2_17"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_17-b06)
Java HotSpot(TM) 64-Bit Server VM (build 1.4.2_17-b06, mixed mode)
Required system resources are missing or not available:
DDL control file 'C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS\DDLORA.TPL' does not exist.
ERROR 2009-03-05 14:47:02.937
CJS-30022 Program 'Migration Monitor' exits with error code 2. For details see log file(s) import_monitor.java.log, import_monitor.log.
ERROR 2009-03-05 14:47:03.0
FCO-00011 The step runMigrationMonitor with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0|runMigrationMonitor was executed with status ERROR .
INFO 2009-03-05 14:47:22.0
An error occured and the user decide to stop.\n Current step "|NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0|runMigrationMonitor".

Displaying custom BI queries on CRM 2007 WEB UI

Hi,
I would like to know the process involved in displaying a custom BI query in CRM 2007 WEB UI. Can someone please advise ?
Regards

Hello,
there is SAP documentation available for this on service.sap.com/crm-inst
It is in the CRM 2007 -> Webclient UI folder.
cheers Carsten

Bounce Management in SAP CRM 2007

Hi Experts,
we have SAP CRM 2007 and I have a few questions about Bounce Management.
It is a very simple scenario, so it´s fine if only hard bounces for incoming EMails are handled.
1) Do you need ERMS for that simple form of Bounce Mgt?
2) Is the Usage of Inetraction Center required? (We do not want to)
3) Is it possible/recommended to create Activities out of incoming bounces?
4) Can you segment on Bounces, not only within the Campaign Automation?
5) What ist the effort/set up to use Bounce Mgt in that simple scenario about?
Thanks a lot
Florian

Yes, I was mentioning SAP Note 897730. The major pre-requisite mentioned there is Event linkage settings through SWETYPV transaction and in your case you just need to do the Rule Modeler settings. If you are using DEFAULT policy you do not need to do anything in Service Manager Profile.
The note pre-requisites mentioned are
The required services and service manager profiles for using the E-Mail Response Management System (ERMS) are defined: All entries necessary for bounce management are delivered in the default Customizing. As I mentioned before Service Manager Profile: Bounce is already defined and you are going to use that profile. The required service in your case would be "Bounce Data Update" or one of the 5 standard service mentioned in this note. These are already defined and taken care of in standard configurations. Therefore, you do not need to do anything over there.
Please do the above two settings and if you have any issues please come back to me. I am sure you won't have any issues with the requirements that you mentioned. I just took one hour to set up hard bounce scenario. Only if you are planning to use services that are not standard it becomes slightly tricky. In our case major issue was that there was an error in the standard workflow. I did not know much about Workflow bindings etc. before, but then I had to dig deep into this and it gave me an opportunity to learn workflows. This was the good thing that came out of all this.
Regards,
Deepak
Please note you will have to do the Event Linkage settings in SWETYPV transaction.
Edited by: Deepak Ahuja on Jun 5, 2008 9:15 AM

Alerts in CRM 2007

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