Alerts missing characters

Hi,
In SharePoint, we have an announcements list with an alert for all the users (when a new item is added).
Sometimes in the alert (the mail that we receive), there is 1 random character missing.
The announcements we place contains all alphabetic letters (no symbols or special characters)...
What could be the cause of this issue?
Thanks.

Hi Alexander,
Based on your description, my understanding is that the characters are missing in the alert emails.
Was there any customization on the default alert template or did you use custom alert template instead?
I recommend to check the outgoing email setting for the web application where the announcement list exists to see if the Character set is 65001 (Unicode UTF-8).
Please go to Central Administration > Application Management > Manage web applications > highlight the corresponding web application and then click General Setting and select Outgoing E-mail.
To narrow the issue scope, please create a new list and then test the alert to see if the issue still occurs.
Best regards.
Thanks
Victoria Xia
TechNet Community Support

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