Aligning ink cartridges

I replaced ink cartridges now every time I turn on my hp psc 1315v all in one it prints another alignment page and tells me to align print cartridges I have done this repeatedly,but it keeps printing and telling me to align.I have removed and replaced cartridges but no help. I tried the hp problem solving utility, which told my everything was good, its not

Hello, 
Thanks for the post.  I'm not sure what OS you are operating under but I have seen instances of this in the MAC OS X environment.  I've included some great information below on how to be rid of this "error" message.  
Good Luck!
Regarding ink alerts and other messages that reoccur after hitting OK on the pop up.  I have learned that in some products you need to actually go into the Message Center and acknowledge the messages there in order for the pop ups to stop.  Simply hitting OK on the pop up does not terminate the alert.  You can Ctrl-Click and highlight all of the messages and acknowledge en masse in the Message Center.
Please make sure that we are acknowledging the ink alerts and such IN the message center. 
If these steps do not resolve the issue, there is also the option of turning the messages off altogether. Go to HP utility, should be in the dock or in the Hewlett Packard folder in applications. In there you have an option for message center, in there you can go to settings in the top right, and then uncheck the boxes for displaying alerts.
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

Similar Messages

  • INSTALLED NEW INK CARTRIDGE and cancelled the alignment PRINT HEAD IS STUCK

    Greeting everyone
    I just put a new color 57 HP ink cartridge  into my all in one 2210 printer & somehow I cancelled the alignment as it seemed not to be doing anything....and now it will not return the printer head and will do nothing.... how will I fix this?
    this is just a printer problem as the printer was working fine before I changed the ink.  My Dell inspiron 580  wi PC is working fine and I have been printing direct from my computer to printer every day until my goof up...... intel core (TM) i5 CPU @3.20 GHz 64 bit  8.00 GB RAM
    Thank You  Mary Svinth in Waldport Oregon Coast
    [Personal Information Removed]

    Hi - A couple of things to try:
    - Unplug the power from the back of the printer.
    - Open the top cover, and slide the carriage to the center.
    - Remove the cartridge and try reinstalling.  Make sure the ink cartridge snaps in and is firmly held by the carriage.
    - Plug the power cord back into the printer and power it on.
    If that doesn't work, try repeating the steps above, but this time, remove the USB cable, which will completely isolate the printer and narrow down the issue.
    Hope that helps.
    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

  • How to align with new ink cartridges, deskjet F4480

    I am having trouble with my printer doing the alignment after I put in 2 new ink cartridges. The help section to align  gave me instructions but they didn't work. I just downloaded/installed my printer device driver update to see if that would  help. NO luck so far. Mu printer is a  F4480 Deskjet

    Hello @huidel,
    Welcome back to the HP Support Forums! I see you are trying to align the cartridges on your HP Deskjet F4480, you have tried following the steps and updating the driver with no success.
    1. What is your current Operating system, Windows or Mac and which version?
    2. How did you install the DJ F4480, using the software CD or download?
    Click here to download and run the HP Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
    I look forward to hearing from you!
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Won't print alignment page or any page after new ink cartridges installed.

    I just installed a new color and a new black ink cartridge into my HP Envy 5531. I have never had an issue with this printer before, owned it for 2 years. After installing it, it tells me to print an alignment page, I press ok. The alignment page comes out only blank. So they cannot scan the alignment page. Now my printer prints like it's running low on ink, but it says that it's full with color and black ink.

    Hi @Aly9008,
    I would be happy to help you work towards a solution. I understand you have installed new cartridges, the levels are good (full), but your print quality is poor. Please use the following document to troubleshoot the issue; Fixing Print Quality Problems for the HP ENVY 5530 e-All-in-One and Deskjet Ink Advantage 4510 e-All....
    If the issue persists, I suggest calling us. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.
    We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
    The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
    To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
    Please use the thumbs up below if you happy with my efforts to help. Best of luck!
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Ink cartridge alignment - 7410 All-in-one

    The black ink cartridge in my 7410 all-in-one printer is having an alignment problem.  I first received the error message after the printer had been idle for several days (I was traveling).  Since then, I have followed the manual's instructions for cleaning the cartridge, run the alignment function several times, and replaced the cartridge with a new one.  It still will not align correctly.  Can someone suggest what the next step should be?

    Yes you are right there are settings that are needed to be changed and you will be
    able to  use the inks you bought. Just call the HP technical support:
    http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1
    I work for HP but my posts and replies are my own.
    -Michael

  • PSC1510 bypass ink cartridge alignment

    My PSC 1510 scanner died a few months ago. Images are black down one side and light grey on the other. Thus I cannot perform the alignment of new ink cartridges. Is there a way to bypass the alignment so I can continue to use the print functions of this device without getting alignment pages printed every time I power on the system?

    Hello Andrew385a,
    As far as I know there is no bypass for this unit. Sorry for the negative answer.
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Although I work for HP my posts and replies are my own
    Please mark the post that solves your problem as "Accepted Solution"

  • New ink cartridge alignment test Deskjet 5440

    I got a new computer and plugged in my old Deskjet 5440. I downloaded and installed the recommended driver from the HP support website. I then replaced the color and black ink cartridges. On my last computer when I changed cartridges I was asked if I wanted to align them. This time (twice) I was not.
    How do I run an alignment test?

    Hi @KroebY, 
    Welcome to the HP support Forums! I see you have replaced the black cartridge on your HP Deskjet 1010, but it is not registering the new cartridge. You are unable to copy or print, you can make a scan. I notice you said your DJ 1010 was not compatible with the Windows 8.1 Operating system, there are full feature software and drivers available for your printer.
    Let's start troubleshooting the print quality issues: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an...
    Does this help, are you now able to print and make a copy? If yes, continue below:
    Now, the software:
    1. Unplug the USB if using a direct connection.
    2. Remove the HP DJ 1010 software from your computers Control Panel's Uninstall a program option.
    3. Restart the computer.
    4. Make sure all the DJ 1010 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.
    5. Now go ahead and download the software and drivers for your DJ 1010 (DO NOT plug in USB until the software prompts you to):
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=dj-117518-4&cc=us&dlc=en&lc=en...
    6. Go ahead and print a test page.
    7. If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
    Please let me know if you are not able to print, and if the installation was successful.  I will watch for your reply.
    Thank you,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Failure to print alignment page after changing ink cartridge

    I just replaced the tricolor ink cartridge in my ENVY 5530 printer and after installing the new cartridge the unit is stuck in a loop of "Now printing alignment page..."  however there is no noise indicating that the page is being fed.  Attempts to cancel the action also result in a prolonged  "Cancelling ..." but with no action. Based on other comments in this forum I have:unplugged the unit.removed all ink cartridgesRestarted the unit - where in I receive a message that I should use the power off button to prevent damage to the unit.reinstalled the cartridgesAttempted to print the alignment pageHowever the cycle simply repeats itself.Any assistance would be appreciated - the unit was functioning perfectly fine before it simply ran low on ink and used the ink cartridge sent by HP Ink service as the replacement unit. Many thanks in advance. 

    Hi SolomonI, Welcome to the HP Forums.  I see that you are having an issue after you have installed new ink. I see that you have done numerous steps in the attempt to resolve this issue. You stated that you unplugged the unit from the power source.  Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. One thing to try is to by pass the alignment page and see if the unit will print from a copy or print from the computer. Let me know how you make out.  I will be happy to research other options if needed.  Cheers,     

  • New Ink Cartridge but can not print out/copy any document.

    I have HP Printer Deskjet 1050. I've just bought 1 x Original HP Ink Cartridge Colour Black No.61 that can be used as well for my HP Deskjet 1050 (because I could't get No.802 Black Cartridge). I have pulled out the empty one and pushed the new one in until I heard snap sound (I've followed as what is in the instruction poster). Before my old Ink was empty, I was able to print either black or colour. Now, after I've got new one pushed in, I couldn't print nothing, even the alignment page doesn't automatically print out after all cartridges are pushed in and cartridge door was closed. My Black Ink warning light is blinking all the time. I can scan to my computer/laptop but can not print it out or make copy from the printer. This printer is not compatible for my laptop with OS Windows 8.1 (64-bit), but I was able to use my printer for printing thru my laptop by using HP AiO Printer Remote. Please help?

    Hi @KroebY, 
    Welcome to the HP support Forums! I see you have replaced the black cartridge on your HP Deskjet 1010, but it is not registering the new cartridge. You are unable to copy or print, you can make a scan. I notice you said your DJ 1010 was not compatible with the Windows 8.1 Operating system, there are full feature software and drivers available for your printer.
    Let's start troubleshooting the print quality issues: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an...
    Does this help, are you now able to print and make a copy? If yes, continue below:
    Now, the software:
    1. Unplug the USB if using a direct connection.
    2. Remove the HP DJ 1010 software from your computers Control Panel's Uninstall a program option.
    3. Restart the computer.
    4. Make sure all the DJ 1010 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.
    5. Now go ahead and download the software and drivers for your DJ 1010 (DO NOT plug in USB until the software prompts you to):
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=dj-117518-4&cc=us&dlc=en&lc=en...
    6. Go ahead and print a test page.
    7. If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
    Please let me know if you are not able to print, and if the installation was successful.  I will watch for your reply.
    Thank you,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Can different contacts on the same brand of ink cartridge cause printer to print blank pages?

    I have a  HP  office jet 6500 printer -  E709n model.   My operating system is Windows 7.  The printer requires one black cartridge and three different colored cartridges.  My black ran out (steaking, blank spots, etc.); the color cartridges were low, but not out.  I replaced the black cartridge with a new one.  When I did, the printer would not print at all - just blank sheets came out. After trying a few different things, I decided to put the old one back in.  I changed the document I was writing to green and it printed.  I thought this was odd so I decided to check the contacts.  The contacts or microchip on the old cartridge  looked completely different than on the new one.  So I decided to call hp tech service to see if they had changed the contact (microchip) design on their 920 ink cartridges and if that would make a difference.  An hour later after going through their usual steps - cleaning printouts and checking alignment which failed - they decided to send me another black ink cartridge.  Since I was talking to guys in India with heavy accents, it made it quite difficult.  They never answered my question about whether different contacts or microchips on the cartridges would make a difference.  It was chalked up as a faulty cartridge.   I returned it to Staples and purchased a new one.  I opened a new black cartridge, but its contacts looked just like the faulty one I threw away.  I decided to show it to a tech person there.  Two techs there had not seen anything like it.  They opened another black one which had the same style contacts so we concluded that hp had changed their contacts on their cartridges and maybe getting them all to match would work.  I picked up three color cartridges as well, but only checked one.  It had the new design.  When I arrived home, I quickly opened all cartridges and inserted them into the printer.  It still didn't print. So I checked all cartridges.  All had the same style connection or microchip except the yellow ink cartridge.  I couldn't believe it.  So do I take the yellow one back and try to open a package to find a matching connection or do the connection even matter.  The display is registering all cartridges as full, but I am still unable to print anything but blank paper.  I printed an alignment page and only color gets printed, no blank.  So please let me know if the difference in connectors makes any difference in whether things print.  

    There have been some changes in the contacts on the supplies, but this should not cause any issues in printing.
    I would suggest you try the troubleshooting steps in this document.  If that does not resolve the issue then the post here may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Defective ink cartridge?

    I have a F380 all-in-one. I've had it a while and everything has been fine, but a few days ago, I tried to print a page and it cut off a rectangular portion of the top left of the page. The rest printed fine. Since then, I can't print anything. Once in a while, like if I turn it on, it just prints out a blank page, and I'm not trying to print. I can't print a test page or do any aligning of the cartridges, nothing happens when I do those from hp solution center. If I try to print a test page by holding cancel and hitting scan/copy, nothing happens if I hit the black button, and when I hit the color button, the on/off button just blinks a few times. I can't scan as it says it's already in use for something else. There is no printer on my taskbar saying I'm trying to print anything either. When on, the on/off button is on, the (!) section has a red light blinking on the black ink cartridge, there's an E on the page portion, and the plain paper type button is on. If I try to check ink levels, it says, "Estimated ink level information is not available for introductory print cartridges", which these are not. I've taken out the cartridges and looked at them and can't see anything obviously wrong. I took them out individually and closed the door. When I took out the color cartridge and closed it, the cartridge was moving around for a good 30 to 60 seconds. Very little happened when I took out the black one and closed it.
    So is the cartridge defective? If so, can I get a refund for it? I suppose from HP? It was one of theirs, and not a refill or anything. I've hardly used this one. Thanks a lot.

    I have two F380 printers that have the same problem and nothing works, I've tried EVERYTHING humanly possible except taking the printer to a technician. I've already wasted money buying new HP printer cartridges and that didn't fix the problem either.  There are lots of people with the same problem and all we want is an answer from HP on how to fix the problem THAT ACTUALLY WORKS.  I don't want to waste any more money, therefore I guess I will have to toss both of these and buy a printer from a different manufacturer that actually works.  Good luck to everyone.

  • How can I get my HP DeskJet 6540 to recognize the new ink cartridges I installed?

    Hi everyone. I have an HP DeskJet 6540 printer and I replaced the ink cartridges. After I replaced the cartridges, I aligned them and then did a test print. I noticed that the blank ink didn't print. I opened system preferences, and then I opened the printer utility. It says, "Device Status : Pen Failure." Current Supplies Levels says, "The current levels for the selected printer are shown below...Cartridge on the left (tri-color 97) is unknown and the the cartridge on the right (black 96) is missing." Oh, I forgot to mention that the print cartridge light on the left side is flashing. I went to the HP support website and it says that the problem could be an incorrect print cartridge, incompatible print cartridge, or problem with the (left/right) print cartridge.  The solution they offered was to remove, inspect and reseat the problem cartidge. It also said to clean the problem cartridge contacts. I did that and it still gives me the same results. I even reset the printer but still got the same results...
    So the next thing I try is the OTHER cartridges listed as compatible with my printer which is 94 (black) and 95 (tri-color). I bought the new cartridges, placed them in the printer and I still got the same message from the print utility. I took the latter cartridges back and got a refund and explained that none of the compatible cartridges are working with my printer. I kept the 96 and 97 cartridges in the printer and the light on the left continues to flash so now I'm here asking if anyone knows how I can get my printer to recognize the new ink cartridges I installed?  Are there any other solutions that I have besides throwing the printer out of the window? :-)
    Thanks everyone ;-)

    With all that you have done it does sound like the printer has a fault. If you haven't tried turning off the printer for several minutes, then this would be worth trying (maybe you have done this when you say reset the printer?).
    If the cartridge light on the printer flashes when you turn the printer back on then it sounds like a hardware fault - not the driver or the operating system. And this is not usually something a user can resolve so it would need repair. And for the cost of a new printer, why would you bother.
    If you plan of sticking with HP and getting another model that can use the 96 & 97 cartridges (let's face it, they often cost more than the new printer), then take the two existing cartridges to the store and see if they will let you check they are okay. No point throwing them out also if they still have a fair bit of ink still in them.

  • Photosmart C309a black ink cartridge will not print

    Hi.
    I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
    I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
    Turning both the printer and PC off and on again
    Resetting the printer to factory defaults
    Reinstalling the ink cartridges
    Automatically cleaning the printhead (several times)
    Aligning the printhead (fails - probably due to the absence of black ink)
    Soaking the printhead in hot water (twice)
    Rinsing the printhead under running hot water
    Manually scrubbing the printhead with cotton buds
    Making sure the cartridges are vented properly
    I'm at a loss as to what to do next. Any help would be greatly appreciated.

    I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL.  Prints all other colors and the photo black, but no in text black. So irritated right now !!!
    HELP ! ! !
    I've even did a hard factory reset.

  • Black ink cartridge on photosmart printer 7250 not working

    the black ink cartridge on my photosmart 7250 printer is not working.  I've tried everything.  I've aligned the cartridges and tried reprinting several times to see if the ink cartridge will start printing.  Everything has failed.  Does anyone know how to fix this problem?

    You're welcome, and thank you for the updated information
    I will recommend that you follow the steps within this Fixing Print Quality Problems document first. If that however does not resolve the issue and the black continues to not print, please try manually cleaning the printhead follow the steps in this 'Missing or Failed Printhead' document for your printer.
    If after both of those documents the black still isn't printing properly what I suggest next will depend on if your printer is in warranty or not. If the printer is still under warranty (use this warranty checker to find out) then please call our technical support team for further assistance. If the printer is no longer under warranty, you can try the printhead soaking steps from @Bob_Headrick.
    Let me know how things go for you
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • HP3070A Black Ink Cartridge does not print

    My black ink cartridge started printing badly so I changed the cartridge and now it doesnt print any black at all.  Having done all the usual things eg: ink clean, print head alignment check, restart, etc etc several times I found a post on this forum saying to try switching paper type to glossy.  Lo and behold - prints perfectly! A life saving tip as I work from home and need a printer to do my job.   I have had the printer for 18 months, so it's out if warranty now, quelle suprise, but apparently HP are extending this to two years as this is a known fault with the HP3070A?  So how do I go about getting a repair/replacement under this new warranty?  I've tried to find a contact tel no for HP Support but funnily enough it isnt available.  I am a member of Which? and bought this printer on their recommendation.  I will be contacting them to tell them to change oit to a "Don't Buy" if this isnt resolved quickly.
    Come on HP support - support me!!!

    The UK Support site here says chat or telephone support is available 8:30AM to 6PM local time.  I suggest trying tomorrow.  If you are unsucessful tomorrow post back here and I will see what I can do to escalate this.
    HP contact options
    Based on the information you provided, the following contact options are available for your product.
    Chat - Chat is currently unavailable. Please come back during the hours listed belowHours of operation
    Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
    Phone - Call is currently unavailable. Please come back during the hours listed belowHours of operation
    Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Maybe you are looking for

  • Apps wont update after iOS 7.0.2 says "unable to download app".

    iPad 2 just did the iOS 7.0.2 upgrade. 24 of my apps are grayed out and unable to use. I try to update all in the app store and it says, "Unable to download app. Could not be installed at this time" and gives me the option of Done or Retry. I also ca

  • How do I manually change the order of songs in a playlist?

    What am I missing?

  • Branching / Scenarios

    Good morning! I'm relatively new to Captivate, but I'm trying to create a branch and can't find a clean how-to... Similar to a thread on this forum back in August, I'm trying to create a demo wherein there are multiple viable paths, and therefore on

  • How to hanlde SOAP with gzip

    Hello, For a client we have to implement (de)compression into (SOAP) Web Services. We receive/send SOAP messages with compressed data (some 2MB, which is uncompressed some 75MB). The (de)compression needs to be done with gzip. What is the Oracle solu

  • Do not disconnect not going away

    I have a 60 gb video ipod. I have been uploading songs to my ipod before and all of a sudden, it stopped putting them on my ipod. I would watch it transfer in itunes but as soon as i took my ipod off the dock the songs wont be on there. And another t