Alignment error with printer HP4500

I have a new HP4500 wirelessly connected to my desktop using windows 7. Although it works perfectly it tends to print too high up on each sheet of paper and with some printing adds a line at the top and the bottom of the page showing about one third of each character. The cartridges are HP and the display on the Word screen is spaced correctly.

Hello @sideslip and welcome to the HP Forums
Which HP 4500 do you have?
Are you able to make a Copy on that 4500 without the same issue occurring?
Is the printer connected via USB or wireless?
Does it have that issue regardless of what program you print from?
Once I have this information I should be able to help you narrow down what's causing the issue!
Hope to hear from you soon
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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Hi @W6YUM , and welcome to the HP Forums!
I see you are getting an error, but everything seems to work. I would like to try and assist.
Before we start, what error are you getting?
Are you connected wirelessly, or USB?
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Please let me know. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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Hello @OVTL
Welcome to the HP community,
I read your message about the alignment page not printing when the screen displays that it is. I would personally think that there could be an ink cartridge problem causing the alignment page not to print and I have a few suggestions for you to try.
1. Reset the Printer and try printing the alignment page again:
Press the Power button to turn on the product.
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If the alignment page will still not print, please give us a call to see what your printer options are:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
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Alignment error with printer HP4500

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