Alignment hang-up after installing new black cartridge

HP 2175 - 10 years old. Black cartridge ran out and I replaced it. Did alignment as requested. Got a blank sheet of paper several times with the message "Paper Mismatch"; nothing had changed but the cartridge. Opened lid and cartridges did not come to center (now they did); still have message. Ran doctor; showed printer busy; pulled power plug, waited, plugged in, printed a sheet and then returned to "Paper Mismatch"; back to the hang-up. Any suggestions, or do I deep six it and replace?

Are you able to get any black ink to print at all or is the only error now the Paper Mismatch? I know a reset to try but first I want to make sure it is not the ink cartridge. Do you see any defects on it? Does it appear to be leaking or otherwise damaged? Have you checked the exchange policy with the store you purchased the ink from?
If you can get black ink to come out, then try these next steps. However, read this link first before trying the steps in this second link. This step will help you determine if it is time to get rid of the printer. Any steps followed not suggested by me cannot be held against me but I think it may help.
I really hope you get to keep the printer running longer. Let me know what happens or if I can be of any more assistance.
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I just spent 1 1/2 hours on the phone with HP Tech Support but it was worth it. They are sending a replacement printer no charge to me (expect I chose to pay extra for next day shipping). Even though my printer is out of warranty!!! I normally buy HP products anyway but will definintely stay with this brand based on their excellent customer service and support. Thank you once again for your initial help online and for directing me on the right path!!!

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Serial Number: [edited]
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I am having the same problems with the photosmart 6515. Put in new cartridge and now will no longer print black. Tried everything suggested. Nothing works. I am frustrated and disappointed in this product.
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Hello,
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Hi @elainew,
Welcome to the HP Forums!
I understand that after inserting a new black cartridge, your HP Officejet 6500 shows an allignment failure & nothing prints on the test page. I am happy to help you with this issue!
Please take a look through this alignment failed guide, An 'Alignment failed' Error Message Displays on the Printer.
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I work on behalf of HP
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sueali301 wrote:
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Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
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Hi Lee_S
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Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Hi, lmichael14!
So that the Community can help you better, we will need to know exactly which model of printer you're using.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
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Alignment hang-up after installing new black cartridge

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