Alignment issues after Crystal 2008 SP1 upgrade

We are upgrading PeopleSoft tools from 8.49 to 8.50.11, for HR ver 9.0 and Crystal from ver 9 to ver 2008 SP1.
Many of our Crystal reports that are run through the Process Scheduler into Excel are now having formatting issues such as headers wrapping vertically within a column, or extra rows/columns being added.
Some cells in excel are merged and headings shifted over into another cell not lining up with the fields they belong to.
We have run the Crystal conversion utility that came with the upgrade, but report are still not lining up. Has anyone experienced this and is there a solution.
Thanks in advance.

Hello,
Did you check with Peoplesoft if they support the upgrade? Since this is a PS issue please post your question to Peoplesoft support. They are an OEM Partner and will ask Support if they have any issues.
Thank you
Don

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Please wait while Windows configures Crystal 2008 SP1
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The feature you are trying to use is on a CD-ROM or other removable disk that is not available.
Insert the 'Crystal Reports 2008 SP1' disk and click OK.
I select cancel at this point (I've already got Crystal Reports 2008 SP1 installed on my machine).
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How can I resolve this without searching for the Crystal 2008 SP1 files (which were downloaded from the SAP/BO website).

Hi Nancy,
I've seen this happen usually when Windows Office has also been installed. The installer gets confused as to what should be installed or some dependency is missing. Not sure exactly what causes it.
Go into Control and Add/Remove Programs and try doing a repair install for both CR and SP1. Then open up Explorer and click on Tools, Folder Options and then File Type. Scroll down to RPT and click on Change or Restore. Ther main be something missing from the File type association.
Be sure to do this when you are logged in as local Administrator and/or your account is also configured to be part of the Local Admin group.
Thank you
Don

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I've come across a problem when uninstalling an application that includes the Crystal 2008 SP1 merge module, where Crystal Reports 2008 SP1 Developer is also installed on the machine.
The uninstallation of an application containing this merge module will trigger the uninstall code in the merge module - I would have expected this module to take into account shared files and decrement the SharedDlls registry count for relevant .dlls etc, so that files still used by other applications are not affected or uninstalled.
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Hi,
Thanks for your feedback Henry.
I've downloaded the SP1 patch for Crystal Reports Designer, this appears to be the same one I already have installed, dated 28/09/08. The problem is the current merge module for the SP1 runtime incorrectly removes some of the .dll's required by SP1 Designer if the merge module is subsequently installed / uninstalled with a third-party application from an ISV. These .dll's should have been marked as Shared by the SP1 Designer patch install but have not, including the .dll's specific to SP1 (boezlib and uf12manager) along with a host of files in the Common\4.0\crystalreportviewers12 folders.
I've tested around this area a few weeks ago and noticed that if the Shared reference count for these files in the registry is created before the SP1 merge module is installed / uninstalled (as it should have been by the SP1 Designer install) then the MM works correctly. That is the reference count is increased when the MM is installed, decreased when MM is uninstalled but still remains > 0 and so these shared files are not removed. This leaves the Crystal Reports SP1 Designer intact and working.
I'll await the new install for SP1 Designer and give this a try in conjunction with the SP1 merge module install / uninstall.
Also I've noticed the documentation you referred me to mentions the SP1 Runtime MSI will be refreshed to detect imcompatible software (to stop this corrupting an SP0 Designer install), but does not mention that the SP1 merge module will also be refreshed. If the SP1 merge module is not refreshed, do you know if there will there be some documentation available for ISV's as to how to reliably detect any incompatible software on a target machine? This will enable ISV's using the SP1 merge module to embed the same checks as used in your installations to prevent this corrupting any software on the target machine that is incompatible with the SP1 runtime.
Many thanks,
Peter.

Where do the Crystal 2008 SP1 runtime files reside on a machine?

Crystal XI runtime files could be located in the C:\Program Files\Common Files\Business Objects\3.0\bin folder
Where are the Crystal 2008 SP1 runtime files located?
Thank you

They are in: C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86
Each version will be a new location so that Side by side installs do not over write other major version dll's.
Thank you
Don

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How can i send you the trace file? What is your email address?
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Alignment issues after Crystal 2008 SP1 upgrade

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