All applications requiring internet unexpectedly closing (Safari, iTunes, iChat, Skype, etc) How do I fix?
My wife is using a Macbook using OS X version 10.4.11. It is about 5 years old. Recently, all applications that require internet access (Safari, iTunes, iChat, Skype) are quitting and shutting down after only a few seconds of being open. We have tried restarting the Macbook, resetting Safari, emptying caches and cookies, and uninstalling third party add-ons with no luck. Other aplications like microsoft word, preview, and photo booth all work fine. It seems to be just the aplications needing internet. Any advice or a point in the right direction would be greatly appreciated. Thank you!
Since you were able to create a new library indicates that your current library is damaged. So try the following: make a temporary, backup copy of your library if you don't already have one (Control-click on the library and select Duplicate from the contextual menu) and apply the two fixes below in order as needed:
Fix #1
1 - Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start with Option #1, followed by #3 and then #4 as needed.
2 - if #1 works you can go into the Accounts preference pane and add your Facebook account back and give it a try. Then close and reopen iPhoto.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
- add your Facebook account to the Accounts preference pane and test it with the new library.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
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I've tried downloading 3 seprate songs thur iTunes on my iPhone 4S and every time it says download incomplete and ask to retry but continues the same message. I've restarted my phone, checked internet connection, closed out of the app, etc.
Hello Bdev15,
I would be concerned too if the songs I purchased from iTunes were not downloading to my iPhone. You have taken some great troubleshooting steps already, and thank you for providing the details of the steps you too. I have a few additional suggestions to get it downloaded to your iPhone.
First, I recommend checking to see if the download was interrupted:
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
If the songs still do not download, next I recommend downloading the songs when connected to another network. For example, if you are using the cellular network, you could switch to Wi-Fi, or you could try an alternate Wi-Fi network. Follow the steps in the section titled "iPhone, iPad, or iPod touch > Music" in the article below to download the songs:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to download the songs, you can report an issue with these purchases using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best,
Sheila M. -
Hi there,
I did the 10.5.2 update last night. It went pretty well. Everything was looking normal. I could launch everything. Today when I tried to open Safari, itunes, ichat and mail I got messages saying " The app closed unexpectedly"and I try multiples times to relaunch all of them and so far I just cannot open them.
The log says always the same as below (ichat) for all of the apps (safari, itunes, ichat, mail):
Process: iChat [340]
Path: /Applications/iChat.app/Contents/MacOS/iChat
Identifier: com.apple.iChat
Version: 4.0.2 (604)
Build Info: iChat-6040000~2
Code Type: X86 (Native)
Parent Process: launchd [91]
Date/Time: 2008-04-18 22:02:37.053 +0100
OS Version: Mac OS X 10.5.2 (9C7010)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
Crashed Thread: 0
Thread 0 Crashed:
0 com.apple.WebCore 0x9070c0ea WebCore::Element::setAttribute(WebCore::QualifiedName const&, WebCore::StringImpl*, int&) + 522
1 com.apple.WebCore 0x909e4290 -[DOMElement setAttribute:value:] + 80
2 iChatCommonGUI 0x0070914b -[TranscriptFragmentProvider addFragmentIdPropertiesToElement:forMessage:] + 90
3 iChatCommonGUI 0x00708e5f -[HeaderFragmentProvider fragmentForMessage:] + 156
4 iChatCommonGUI 0x00708d9a -[TranscriptFragmentProvider appendFragmentForMessage:toNode:] + 55
5 iChatCommonGUI 0x00708a60 -[InstantMessageFragmentProvider appendFragmentForMessage:toNode:] + 853
6 iChatCommonGUI 0x0070864c -[TranscriptStyleManager appendInstantMessage:] + 107
7 com.apple.iChat 0x0008faad 0x1000 + 584365
8 com.apple.iChat 0x0008f26c 0x1000 + 582252
9 com.apple.iChat 0x0008ef3e 0x1000 + 581438
10 com.apple.iChat 0x0008e565 0x1000 + 578917
11 com.apple.iChat 0x0008e36a 0x1000 + 578410
12 com.apple.WebKit 0x96ddeb80 CallDelegate(objc_object* ()(objc_object, objc_selector*, ...), WebView*, objc_object*, objc_selector*, objc_object*) + 112
13 com.apple.WebKit 0x96de685a WebFrameLoaderClient::dispatchDidFinishLoad() + 106
14 com.apple.WebCore 0x90629e52 WebCore::FrameLoader::checkLoadCompleteForThisFrame() + 594
15 com.apple.WebCore 0x90629b22 WebCore::FrameLoader::recursiveCheckLoadComplete() + 194
16 com.apple.WebCore 0x908650ec WebCore::FrameLoader::finishedLoading() + 188
17 com.apple.WebCore 0x90864fe1 WebCore::MainResourceLoader::didFinishLoading() + 33
18 com.apple.WebCore 0x9067f000 WebCore::MainResourceLoader::continueAfterContentPolicy(WebCore::PolicyAction, WebCore::ResourceResponse const&) + 896
19 com.apple.WebCore 0x9067ec46 WebCore::MainResourceLoader::continueAfterContentPolicy(WebCore::PolicyAction) + 134
20 com.apple.WebCore 0x9067bd91 WebCore::MainResourceLoader::didReceiveResponse(WebCore::ResourceResponse const&) + 625
21 com.apple.WebCore 0x90808847 WebCore::MainResourceLoader::handleDataLoadNow(WebCore::Timer<WebCore::MainReso urceLoader>*) + 519
22 com.apple.WebCore 0x90808632 WebCore::Timer<WebCore::MainResourceLoader>::fired() + 82
23 com.apple.WebCore 0x90831129 WebCore::TimerBase::fireTimers(double, ***::Vector<WebCore::TimerBase*, 0ul> const&) + 137
24 com.apple.WebCore 0x90830eb2 WebCore::TimerBase::sharedTimerFired() + 162
25 com.apple.WebCore 0x90830df4 WebCore::timerFired(__CFRunLoopTimer*, void*) + 68
26 com.apple.CoreFoundation 0x967d6b5e CFRunLoopRunSpecific + 4494
27 com.apple.CoreFoundation 0x967d6d18 CFRunLoopRunInMode + 88
28 com.apple.Foundation 0x920dcb15 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 213
29 com.apple.iChat 0x0008d4f0 0x1000 + 574704
30 com.apple.iChat 0x0008d3e4 0x1000 + 574436
31 com.apple.iChat 0x0008d346 0x1000 + 574278
32 com.apple.iChat 0x0008cd3a 0x1000 + 572730
33 com.apple.iChat 0x0008c49e 0x1000 + 570526
34 com.apple.iChat 0x00087053 0x1000 + 548947
35 com.apple.iChat 0x00086dd7 0x1000 + 548311
36 com.apple.iChat 0x00036e47 0x1000 + 220743
37 com.apple.iChat 0x00032ad5 0x1000 + 203477
38 com.apple.Foundation 0x920dcfce __NSFireDelayedPerform + 382
39 com.apple.CoreFoundation 0x967d6b5e CFRunLoopRunSpecific + 4494
40 com.apple.CoreFoundation 0x967d6d18 CFRunLoopRunInMode + 88
41 com.apple.HIToolbox 0x900336a0 RunCurrentEventLoopInMode + 283
42 com.apple.HIToolbox 0x900334b9 ReceiveNextEventCommon + 374
43 com.apple.HIToolbox 0x9003332d BlockUntilNextEventMatchingListInMode + 106
44 com.apple.AppKit 0x9517d7d9 _DPSNextEvent + 657
45 com.apple.AppKit 0x9517d08e -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
46 com.apple.AppKit 0x951760c5 -[NSApplication run] + 795
47 com.apple.AppKit 0x9514330a NSApplicationMain + 574
48 com.apple.iChat 0x00002eb2 0x1000 + 7858
Thread 1:
0 libSystem.B.dylib 0x968979e6 machmsgtrap + 10
1 libSystem.B.dylib 0x9689f1dc mach_msg + 72
2 com.apple.CoreFoundation 0x967d60de CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x967d6d18 CFRunLoopRunInMode + 88
4 com.apple.IMUtils 0x95b14dc7 -[IMRemoteObjectBroadcaster _workerThread] + 246
5 com.apple.Foundation 0x920a85ad -[NSThread main] + 45
6 com.apple.Foundation 0x920a8154 _NSThread__main_ + 308
7 libSystem.B.dylib 0x968c8c55 pthreadstart + 321
8 libSystem.B.dylib 0x968c8b12 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x968979e6 machmsgtrap + 10
1 libSystem.B.dylib 0x9689f1dc mach_msg + 72
2 com.apple.CoreFoundation 0x967d60de CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x967d6d18 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x95d856cc CFURLCacheWorkerThread(void*) + 396
5 libSystem.B.dylib 0x968c8c55 pthreadstart + 321
6 libSystem.B.dylib 0x968c8b12 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9689ebce _semwaitsignal + 10
1 libSystem.B.dylib 0x968c98cd pthreadcondwait$UNIX2003 + 73
2 com.apple.viceroy.framework 0x0036af7d CameraList_Thread + 349
3 libSystem.B.dylib 0x968c8c55 pthreadstart + 321
4 libSystem.B.dylib 0x968c8b12 tAnything at http://www.thexlab.com/faqs/multipleappsquit.html helpful?
The link you posted didn't work for me so I tried this one:
http://thexlab.com/faqs/multipleappsquit.html
To dmick,
The suggestions on the page were written for Tiger, but seem to apply just as well to Leopard. Their number one solution, because of the multiple programs failing, is a possible system font problem. A free program that might help you manage and clean up font problems is here:
http://www.linotype.com/2631/freedownloadmac.html - It's been updated for 10.5.2 and specifies that you turn off “Automatic font activation” in Font Book’s preferences.
In addition, repairing permissions (which I mentioned first because you should do it anyway) may not be enough so you might use a tool like CockTail LE to clean the system caches and a host of other repairs and settings.
http://www.versiontracker.com/dyn/moreinfo/macosx/33453
I use tools like CockTail very sparingly, but when you have a system running as poorly as yours is, you don't have much to lose.
Back up your important files and/or turn off Time Machine before making major changes to the system. -
i was trying to download latest version of itunes and my computer is saying software requires mac os x 10.6.8 or later. how do i fix this?
The latest iTunes which is 10.7 does indeed require Mac OS X 10.6.8 or newer. What version of Mac OS X are you running and on what model Mac?
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I installed the latest Itunes update and after installing I cannot open my ITunes music files. How do I fix this problem.
Hey Joey BOD,
It sounds like you can't open your Music app on your iPhone after the update? First, try force closing the Music app if it is open in multitasking, which you can find out how to do here:
iOS: Force an app to close
http://support.apple.com/kb/HT5137
And if that doesn't work, I would reset the device:
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
via: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
And if that doesn't resolve the issue then I would backup the device to iTunes and restore it. Just be cautious and back up first, since restoring deletes all content and settings:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Have a great day,
Delgadoh -
My iTunes has gone transparent - how can I fix it?
My iTunes has gone transparent - how can I fix it?
When I load up iTunes I can see all of words but no background, its impossible to use! Please help.Glad to hear you got things working again, Claire.
I had an IT friend of mine come over and it turns out it was the firewall, it wouldn't let iTunes have access to certain things so he granted it permission and it was instantly fixed.
Thank you kindly for reporting back about your resolution. Apologies for the nosy question, but which make of firewall are you using? (Although I've seen firewall permissions implicated in other iTunes problems, I hadn't seen one associated with a "transparent" iTunes before ... so I was thinking it might be worth checking on the possibility with other folks reporting a transparent iTunes where the DirectX and/or video drivers don't seem to be involved.) -
HT201401 All my contacts come up as Unknown in my iPhone5. How do I fix this?
All my contacts come up as "Unknown" in my iPhone5. How do I fix this?
Open iTunes and connect your iPod. Select your iPod in iTunes from the Source list. (I'm assuming this still works, although you didn't indicate if it did or didn't.) Make sure the box is checked to Open iTunes when this device is connected. You should be all set!
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When I tried downloading the new 4.2.8 software on my iphone, it froze the phone and itunes on my computer, how do I fix this???? I have tried resetting the phone and exiting itunes, and now my phone screen keeps telling me to connect to itunes( which it already is) and itunes says "waiting for iphone"!
If not this:
http://www.mcelhearn.com/deleting-the-itunes-album-artwork-cache-folder-may-reso lve-problems-with-album-art-displaying/
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device. -
When trying to open iphoto I get the error message "You can't open the application iPhoto because it may be damaged or incomplete." How do I fix this and get my photo's back?
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
If you purchased it on the App Store you can find it in your Purchases List. -
I have a PC with windows 8.1. My itunes folder is stored on external drive. I haven't used itunes for a while. I got a message to update to itunes 11.3.1. I got error message that "registry settings used by itunes for importing and burning CD's/DVD's has stopped working" I uninstalled itunes and attempted to reinstall. Now i get message" error occurred during installation before itunes could be configured" How do I fix this.
See Troubleshooting issues with iTunes for Windows updates.
tt2 -
i tried reseting my ipod when i turn it back on all you see is the apple icon and a loading symbol how do i fix it ?
Try here:
iPhone and iPod touch: Frozen and unresponsive -
All mail is marked as unread following iOS 7 install. How do I fix that?
All mail is marked as unread following iOS 7 install. How do I fix that?
Ignore my last question. This was entirely user inflicted.
The count that shows on the mail icon on the iPad shows the number of email in the "New" folder on my AOL account. Some of these are emails that I read and then marked as unread. In the previous versions, these "read and then marked as unread' emails did not show in the count on the iPad icon...but now they do. Not a big deal...it's just different.
Thanks for your help. -
My computer broke and i lost all my music but the music is still on my ipod how do i fix this?
please help me...
my computer broke and i lost all my music but the music is still on my ipod how do i fix this?Also See Here for using your iPod to put your Music back on your Computer:
http://support.apple.com/kb/HT1296
http://support.apple.com/kb/HT1848
http://www.apple.com/support/ipodtouch/syncing/
Cheers, -
I changed my username on Apple, but it doesn't come up on my ipad. The old username comes up, and I can't access itune or icloud. How do I fix this?
Hello there, Confused Apples.
The following Knowledge Base article offers some step-by-step instruction for changing the email for your Apple ID:
Change your Apple ID - Apple Support
Sign out of iCloud, the iTunes Store, App Store, FaceTime, Find My Friends, Find My iPhone, and iMessage on each device that uses your current Apple ID for these services.
Go to My Apple ID.
Select Manage your Apple ID and sign in. Forgot your password?
Select Edit next to Apple ID and Primary Email Address.
Enter the email address that you want to use as your Apple ID, then select Save Changes. Apple will send a verification email to that address.
Open the email from Apple, then click Verify Now. Didn't receive the email?
When the My Apple ID page opens, sign in with your new Apple ID email address and password. When you see a message that verification is complete, you can start using your updated Apple ID.
Remember to update the features and services that you use with Apple ID.
Learn how to use and manage your Apple ID.
Additionally, this article is helpful with what to do, after you've changed your Apple ID:
Apple ID: What to do after you change your Apple ID - Apple Support
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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